Dodge Journey Complaints

5,556 consumer complaints on file.

#10854830April 11, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
RECURRING SAFETY ISSUE WITH NO CONCRETE RESOLUTION. WHILE DRIVING AT 55MPH ON A PARKWAY VEHICLE ENGINE STALLED. I COULD NOT ACCELERATE AND THE BRAKES AND STEERING WHEEL LOCKED. RADIO, POWER WINDOWS, ETC. ALL WORKED AND I COULDN'T SHUT OFF THE VEHICLE VIA THE PUSH BUTTON START/STOP. WHEN I PRESSED IT TO TRY AND TURN IT OFF IT MADE A NOISE LIKE IT WAS TRYING TO START BUT COULDN'T. WHILE WAITING FOR THE TOW TRUCK ALL OF THE CHECK ENGINE LIGHTS STARTED FLASHING. HAD IT TOWED TO THE DEALERSHIP, THEY REPLACED THE ALTERNATOR ($$) THOUGH DIAGNOSTICS REVEALED NO PROBLEMS AND THEY WERE ABLE TO START THE CAR FINE ONCE IT GOT THERE. ONE WEEK LATER I WAS ON THE HIGHWAY AND THE EXACT SAME THING HAPPENED. IT WAS SO SCARY. I COULD BARELY GET TO THE SHOULDER OF THE ROAD BECAUSE THE STEERING HAD LOCKED. MY SPEED WAS DECLINING RAPIDLY WITH CARS RUSHING PAST AT 65+ MPH. ONCE ON THE SHOULDER, EVEN THOUGH MY SPEED HAD DECLINED TO 0, I WAS ON A SLIGHT HILL SO I JUST KEPT ROLLING BC I HAD NO ABILITY TO BREAK. JOURNEY WAS TOWED TO DEALERSHIP AGAIN AND, AS BEFORE, NOTHING COMES UP AS THE SOURCE OF THE PROBLEM VIA THE DIAGNOSTICS TEST. THE ONE THING THAT DIAGNOSTICS DID REVEAL WAS THAT IT WAS DETECTING A KEY FOB IN THE CAR WITH A LOW BATTERY- BOTH OF THE KEYS ARE AT HOME WITH ME WITH NO CAR TO DRIVE. ADDITIONAL PROBLEMS AND REPAIR COSTS INCURRED HAVE INCLUDED MALFUNCTION OF ALL STEERING WHEEL CONTROL BUTTONS AND HORN, TIRE SENSORS NEEDING TO BE REPLACED (THEY ALL SHOWED 0 PRESSURE WHEN THE TIRES WERE FINE), AND KEY FOB DETECTION. I HAVE SEEN MANY COMPLAINTS OF THIS SCARY ENGINE STALL EXPERIENCE WITH NO CLEAR RESOLUTION AS TO WHY IT IS HAPPENING. IT SEEMS THE MECHANICS AND STAR TECHS ARE STUMPED.MY CAR ONLY HAS 75K MILES ON IT AND I AM TERRIFIED TO DRIVE IT ESPECIALLY WITH MY CHILD IN THE CAR. PLEASE INVESTIGATE THIS ISSUE BEFORE SOMEONE GETS INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854046April 7, 2016
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
I WAS TRAVELING TO WORK ON THE CITY STREET IN MY 2013 DODGE JOURNEY SXT, A PERSON RAN THE RED LIGHT AND STRUCK ME NEAR THE GAS TANK AND THEN STRUCK ME A SECOND TIME IN THE FRONT DRIVERS SIDE OF THE VEHICLE. SIX OF THE AIR BAGS DEPLOYED, THE VEHICLE WAS TOTALED IN THE CRASH. I AM WRITING THIS BECAUSE I KNOW THAT I AM HERE TODAY DUE TO THE BUILD OF THE 2013 DODGE JOURNEY SXT. I WAS SO SURPRISED THAT I WENT OUT AND PURCHASED ANOTHER DODGE JOURNEY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10853823April 6, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. PRIOR TO RECEIVING NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), THE BRAKES FAILED AS THE CONTACT ATTEMPTED TO SLOW DOWN THE VEHICLE. AS A RESULT, THE CONTACT STRUCK A DEER AT APPROXIMATELY 10 MPH. THE BRAKE PEDAL TRAVELED TO THE FLOOR AND THE VEHICLE DROVE INTO A DITCH WHEN THE BRAKE PEDAL WAS DEPRESSED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO A LOCAL DEALER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10853551April 5, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING AT VARIOUS SPEEDS, THE CRUISE CONTROL FAILED TO DISENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL AGAIN BEFORE THE CRUISE CONTROL WAS DISENGAGED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852972April 1, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT VARIOUS SPEEDS, THE WINDSHIELD WIPERS AND INDICATORS ON THE INSTRUMENT PANEL WOULD INDEPENDENTLY POWER ON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING BEHIND THE RADIO FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE AND TCM WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852990April 1, 2016
SEAT BELTS, SEATS
THE PLASTIC AROUND THE DRIVER AND PASSENGER SEATS HAS BROKEN OFF EXPOSING SHARP METAL, AS WELL AS BINDS THE SEATBELT UP PREVENTING PROPER USE. THE SEATS WERE USED AS THEY SHOULD BE, THE PLASTIC CLIP THAT LOOKS TO HAVE SECURED IT IS TOO FAR TO THE SIDE TO WITHSTAND A DRIVER OR PASSENGER GETTING OUT OF THE VEHICLE IF THEY TURN TO THE SIDE. I WAS TALKING WITH A PERSON AT WORK ABOUT THIS ISSUE AS THEY OWN A JOURNEY AND HAVE THE SAME EXACT PROBLEM. OUR VEHICLE ONLY HAD 13K MILES WHEN THIS HAPPENED, SO IT'S NOT AN OLD PLASTIC ISSUE. I MANAGED TO CUT MY LEG WHEN WEARING SHORTS DUE TO THIS ISSUE, SO IT IS A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10852612March 31, 2016
SERVICE BRAKES
ANTILOCK BRAKE SYSTEM MODULE RECALL. I CALLED MID VALLEY CHRYSLER JEEP DODGE DEALERSHIP IN GRANDVIEW W.A. TO SCHEDULE AN APPOINTMENT FOR MY RECALL AND THERE WAS A DATE SET FOR JANUARY 20TH,2016. TOOK MY CAR IN AND THEY TOLD ME THAT THEY DIDN'T HAVE THE PARTS AND WOULD HAVE TO ORDER THEM. WAS TOLD I WAS GOING TO GET A CALL AS SOON AS THE PARTS CAME IN. A MONTH AND A HALF PASSED AND I STILL HADN'T RECEIVED A CALL SO I WENT AHEAD AND CALLED THEM AND I WAS TOLD THAT THEY DIDN'T HAVE THE PARTS AND THAT THEY WOULD CALL ME. ITS BEEN 3 MONTHS AND I HAVE STILL TO RECEIVE A CALL FROM THEM. I AM EXTREMELY CONCERNED FOR MY FAMILY'S SAFETY AND WOULD LIKE THIS MATTER TO BE FIXED AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852836March 31, 2016
ELECTRICAL SYSTEM, ENGINE
"TAKATA RECALL" THE ENGINE WILL NOT START AT VARIOUS TIMES. AFTER ABOUT 10 TO 20 MINUTES IT WILL START. THE CAR HORN WILL BEEP WHILE THE CAR IS TURNED OFF AND THERE IS NO KEY IN THE IGNITION. THIS ALL HAPPENS RANDOMLY. THE CAR WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852421March 30, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE VIBRATED SEVERELY. A LOUD SQUEALING NOISE WAS HEARD FROM THE TWO FRONT WHEELS. THE FAILURE OCCURRED CONSTANTLY. IN ADDITION, FUMES OF SMOKE APPEARED FROM THE TWO FRONT WHEELS. THE DEALER CLAIMED THE BRAKES WERE COMPLETELY NEW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ROTORS AND BRAKES FOR THE FRONT WHEELS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852451March 30, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I RECEIVED NOTICE OF RECALL FOR ANTILOCK BRAKE SYSTEM FOR MY VEHICLE (VIN: [XXX]). I REQUESTED SERVICE FROM TRIANGLE CHRYSLER DE PONCE 2616 PONCE BY PASS PONCE, PR 00728 787-812-4025 THEY ACCEPTED THE VEHICLE FOR SERVICE, FEBRUARY 19, 2016 IN THE MORNING. IN THE AFTERNOON, THEY CALLED ME TO SAY THAT THE LIGHTS THAT INDICATED PROBLEMS WITH THE ABS SYSTEM WILL NOT TURN OFF IF A SENSOR IS NOT REPLACED, WHICH COST IS $115. I DONT AGREE AND ARE NOT SATISFIED BY THEIR EXPLANATION. I UNDERSTAND THAT IF THE PROBLEM OF THE RECALL CAUSED THE SIGNAL ADVICE, IT SHOULD BE REPAIRED. THEY SAY THAT THE RECALL COVERS THE MODULE BUT NOT THE SENSOR. I REQUESTED A REVIEW OF THE DEALERS DECISION TO MOPAR AND THEY NEVER ANSWERED. I AM INCLUDING THE DEALER JOB SERVICE, AND A PHOTO OF THE LIGHTS IN THE VEHICLE PANEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852487March 30, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852280March 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/14/16*LJ UPDATED 06/16/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851594March 28, 2016
UNKNOWN OR OTHER
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE RECALL, BRAKES, COOLING FLUSH AND FUEL INJECTION REPAIRS ISSUE. *SMD THE CONSUMER STATED WHEN SHE WAS FINALLY ABLE TO TAKE THE VEHICLE TO THE DEALER FOR THE RECALL, SHE WAS INFORMED THE VEHICLE NEEDED OTHER REPAIRS TOTALING OVER $1,000.00. THE CONSUMER BELIEVED THE DEALER WAS BEING DISHONEST AND TRYING TO MAKE MONEY IN LABOR COST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851543March 25, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS DRIVING ON A MAIN HIGHWAY AND THE CAR SHUT OFF AT 65 MPH MID DRIVE. I HAD TO TRY AND STEER THE CAR OFF THE ROAD, ALMOST CREATED 3 ACCIDENTS. FOUND THAT THE KEY FOB MOVED FROM POWER TO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851558March 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE TURN SIGNALS BLINKED IN THE MIDDLE OF THE NIGHT WHILE THE VEHICLE WAS IN PARK. THERE WERE NO WARNING INDICATORS. THE CONTACT ALSO STATED THAT THE VEHICLE LOST POWER AND WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT NOTIFIED A LOCAL DEALER WHO STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL AND REFERRED THE CONTACT TO NHTSA. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851682March 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851445March 24, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851208March 23, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE KEY MOVED INDEPENDENTLY AND CAUSED THE ENGINE TO TURN OFF. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851213March 23, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED AN ABNORMAL FUEL ODOR. THE CONTACT STATED THAT THE ODOR WAS MORE EVIDENT IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL TANK AND FUEL PUMP FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851021March 22, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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