Dodge Journey Complaints

5,556 consumer complaints on file.

#10824510February 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IDLING AT A TRAFFIC LIGHT, ANOTHER VEHICLE RAN A TRAFFIC LIGHT AND CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED. THE DRIVER SUSTAINED HEAD, NECK, AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN EXPLAINED THAT THE AIR BAGS FAILED TO DEPLOY SINCE THE IMPACT WAS MORE TO THE RIGHT OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,750. UPDATED 04/20/16*LJ *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10824568February 5, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHEN DEPRESSING THE BRAKE PEDAL, A GRINDING SOUND WAS HEARD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824207February 4, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823919February 3, 2016
TIRES
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE: 225/55R19. WHILE DRIVING APPROXIMATELY 60 MPH, ONE OF THE TIRES DEFLATED. THE FOLLOWING DAY, THE SAME TIRE EXHIBITED A LEAK AND WAS TOWED TO THE DEALER FOR REPAIR. THE CONTACT STATED THAT ANOTHER TIRE DEFLATED. THE CONTACT HAD THE TIRE REPAIRED. THE FAILURE RECURRED ON ALL FOUR TIRES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823946February 3, 2016
WHEELS
WHILE ACCELERATING ONTO FREEWAY LAST NIGHT, REAR TIRE BLEW OUT. VEHICLE HAS OEM KUMHO SOLUS KH16 225/65R17 TIRES WITH JUST UNDER 36K MILES. THE SIDE WALL SHOWS A PERFECT SEPARATION (SEE ATTACHED IMAGE). ISSUE APPEARS TO BE SAME AS REASON FOR RECALL OF ANOTHER KUMHO SOLUS TIRE MODEL. I HAVE INCLUDED A PHOTO OF THE TIRE THAT BLEW OUT. WAS ABLE TO SAFELY PULL TO SIDE OF ENTRANCE RAMP AND REPLACE TIRE WITH COMPACT SPARE. THERE ARE AN ALARMING AMOUNT OF SAFETY COMPLAINTS ON NHTSA REGARDING THIS TIRE...OVER 1/2 ARE FOR THE DODGE JOURNEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823995February 3, 2016
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 55 MPH, THE GAUGES AND METERS FAILED TO FUNCTION. ALL THE LIGHTS ON THE INSTRUMENT CLUSTER FAILED TO ILLUMINATE. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE JERKED AND HESITATED BEFORE ACCELERATING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824101February 3, 2016
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE PARKING THE VEHICLE, THE BRAKES DID NOT RESPOND AND THE VEHICLE CRASHED INTO A BRICK WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10823657February 2, 2016
SERVICE BRAKES
BRAKE ROTORS WARPED. TROUBLE STOPPING. STEERING WHEEL SHAKING WHEN BRAKES APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807061February 2, 2016
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO WIRELESS IGNITION NODE RECALL REPLACEMENT PARTS REIMBURSEMENT. *SMD THE CONSUMER STATED CHRSYLER INFORMED HIM, HE WOULD NOT RECEIVE REIMBURSEMENT, BECAUSE THE PART DID NOT FAIL WHILE HE WAS DRIVING. THE CONSUMER STATED THE PART FAILED, WHEN HE TRIED TO START THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823792February 2, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM ), HOWEVER, THE PAR TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823538February 1, 2016
ENGINE
THE WIRELESS IGNITION NODE CUTS OFF THE ENGINE WHILE DRIVING AND THIS HAS HAPPENED ON SEVERAL OCCASIONS FOR THE PAST YEAR 2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823007January 29, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTICE OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS ATTEMPTING TO STOP THE VEHICLE, THE VEHICLE WOULD STALL WITHOUT WARNING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823006January 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823037January 29, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I AM EXPERIENCING INTERMITTENT ISSUES WITH THE ILLUMINATION OF TNE INTERIOR LIGHTING TO INCLUDE THE 4.3-INCH TOUCH SCREEN DISPLAY, THE TS DISPLAY HAS AT TIMES NOT ILLUMINTATED FOR UP TO A FULL MINUTE. ALSO AT TIMES THE INTERIOR LIGHTING WILL DIM FOR NO REASON, NO EXTERNAL LIGHTING HAS CHANGED TO CAUSE THIS TO HAPPEN. UCONNECT OFTEN WILL HAVE ISSUES WITH CONNECTING TO PHONE. THE ILLUMINATION ISSUES OCCUR EITHER AFTER THE VEHICLE HAS JUST BEEN STARTED OR IT HAS OCCURED WHILE DRIVING. WE ARE ALSO EXPEREINCING ISSUES WITH THE BRAKE BEING DIFFICULT TO PRESS DOWN ON WHEN ATTEMPTING TO START THE VEHICLE, EITHER WITH THE REMOTE START OR WITHOUT. WE RECENTLY HAVE TAKEN IN THE VEHICLE TO HAVE IT INSPECTED AND THEY DID NOT SEE ANY ISSUES. THE DEALER DID NOT EVEN THINK ABOUT UPDATING ANY SOFTWARE WHICH MIGHT RESOLVE THIS ISSUE, AS I AM SEEING ONLINE HERE: HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/SEARCHRESULTS.ACTION?SEARCHTYPE=PROD&PRODTYPE=V&TARGETCATEGORY=A&ACTIVETAB=3&SEARCHCRITERIA.MODEL_YR=2015&SEARCHCRITERIA.MAKE=DODGE&SEARCHCRITERIA.MODEL=JOURNEY&SEARCHCRITERIA.PROD_IDS=1978691
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823132January 29, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823176January 29, 2016
SERVICE BRAKES
ABS....BRAKING FAILURE....MY BRAKES FAILED ON 12/31/2015 SHORTLY BEFORE 3PM, I WAS LEAVING A SHOPPING CENTER PARKING LOT, A CAR WAS BACKING OUT, SO I WENT TO HIT MY BRAKES, AND THEY WENT ALL THE WAY TO THE FLOOR WITHOUT STOPPING OR SLOWING DOWN, I TRIED A SECOND TIME BUT STILL NOTHING HAPPENED, SO I AS I GOT CLOSER TO THE CAR, I VEERED AWAY FROM IT AND BUMPED A POLE TO STOP MY CAR, I WAS GOING BETWEEN 5-7 MILES PER HOUR, AND THE VEHICLE WOULDN'T STOP. MY VECHICLE HAD FRONT END DAMAGE TO THE BUMPER AND THE HOOD, AND NOT SURE IF THE BUMPER OR THE HOOD PRESSED AGAINST THE RADIATOR, BUT THAT NEEDED REPAIR AS WELL. MY INSURANCE COMPANY TOOK CARE OF THE DAMAGE, I LATER FOUND OUT WHILE MY VEHICLE WAS IN THE SHOP GETTING BODY WORK REPAIRED, THAT THERE WAS A RECALL ON MY ABS, SHORTLY AFTER I RECEIVED A RECALL NOTICE IN THE MAIL. NOT SURE IF THAT WAS THE REASON WHY MY BRAKES FAILED, BUT THEY ISN'T ANY OTHER EXPLANATION, MY VEHICLE WAS ONLY A LITTLE OVER 3 MONTHS OLD, AND SHOULDN'T HAVE HAD THAT PROBLEM. AFTER THE BODYSHOP COMPLETED THE BODY DAMAGE THE INSURANCE COMPANY TOWED IT TO THE CHRYSLER DEALERSHIP WHERE IT WAS PURCHASED AND THEY REFUSED THE VEHICLE STATING THEY WOULD ONLY FIX IT IF I ACCEPT RESPONSIBILITY FOR THE ACCIDENT, AND THAT I HAD TO PUT IT IN WRITING FOR THE INSURANCE COMPANY, SO THAT THEY INSURANCE COMPANY WONT MAKE THEM REIMBURSE THEM FOR THE DAMAGES THAT THEY ALREADY PAID FOR. (WHICH DIDN'T MAKE ANY SENSE TO ME.. I AM STILL WAITING FOR SOMEBODY TO ACCEPT THE RESPONSIBILITY AS TO WHY I DIDN'T HAVE ANY BRAKES, AND WHY THE INSURANCE COMPANY JUST DIDN'T HAVE THE REPAIR SHOP FIX THE BRAKES AS WELL. ...EVEN AFTER ALL THE FRONT END DAMAGE I'M STILL CONFUSED AS TO WHY THE AIRBAGS DIDN'T DEPLOY. MAYBE THERE IS A DEFECT THERE AS WELL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10822846January 28, 2016
TIRES
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY EQUIPPED WITH KUHMO TIRES, TIRE LINE: SOLUS KH16, TIRE SIZE: 225/55R19. THE CONTACT STATED THAT DRIVING AT APPROXIMATELY 60 MPH, THE FRONT DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TOWED AND THE TIRE WAS REPLACED. THE CONTACT STATED THAT THE FOLLOWING DAY, THE TIRE HAD A LEAK. THE TIRE WAS REPAIRED. THE CONTACT ALSO STATED THAT ANOTHER UNKNOWN TIRE DEFLATED. THE CONTACT HAD THE TIRE REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED ON ALL FOUR TIRES. THE TIRES WERE NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE WERE 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822882January 28, 2016
ELECTRICAL SYSTEM
I AM REFERENCING RECALL # 14V-373 FOR REPLACEMENT OF WIRELESS IGNITION NODE MODULE. I HAVE HAD THIS PART ON ORDER BY LOCAL DEALER FOR OVER 5 MONTHS NOW AND AM STILL WAITING FOR DEALER TO RECEIVE THE PART SO IT CAN BE CHANGED OUT. I TALKED TO DEALER PARTS PERSON AND REPRESENTATIVE AT FCA GROUP RECALL ASSISTANCE CENTER TO FIND OUT WHY IT HAS TAKEN SO LONG. NO ONE KNOWS WHY IT HAS TAKEN SO LONG . . . I FEEL WAITING OVER 5 MONTHS TO EFFECT REPAIR IS RIDICULOUS AND NEGLIGENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822921January 28, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822930January 28, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENGAGE THE BRAKE PEDAL AT 15 MPH, THE VEHICLE FAILED TO STOP WITHOUT WARNING. AS A RESULT, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD REPEATEDLY BEFORE THE VEHICLE STOPPED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER WAS CONTACTED BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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