Dodge Journey Complaints

5,556 consumer complaints on file.

#10864929May 14, 2016
SEAT BELTS
I WAS DRIVING ABOUT 45 MPH LAST NIGHT AND HAD TO STOP ABRUPTLY TO AVOID A DEER. I WEIGH ABOUT 220 LBS AND THE SEAT BELT BUCKLE BROKE. THIS ALLOWED THE BELT TO UNFASTEN. LUCKILY I DIDN'T HIT ANYTHING AND DIDN'T REALLY NEED THE BELT BECAUSE OF THE SLOW SPEED AND THE FACT THAT NO OTHER VEHICLES WERE INVOLVED. IF THIS WOULD HAVE HAPPENED IN A MORE SEVERE CRASH, I COULD HAVE SUFFERED SIGNIFICANT INJURIES OR DEATH. I WONDER HOW MANY OTHER PEOPLE HAVE EXPERIENCED THIS. I HAVE THE OLD PART IN MY POSSESSION IF YOU WANT TO INSPECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864158May 10, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) BUT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863254May 4, 2016
ELECTRICAL SYSTEM
SINCE I'VE BOUGHT THIS CAR IN 2013 I'VE HAD PROBLEMS WITH IT STARTING. A FEW DAYS AFTER I BOUGHT IT I HAD A PROBLEM TOOK IT TO THE DEALER AND THEY REPLACED THE THROTTLE BODY. 2 YEARS LATER HAD A PROBLEM AGAIN AND IT WENT AWAY. NOW IT IS DOING IT AGAIN AND I NEVER KNOW WHETHER OR NOT IT IS GOING TO START. I'VE BEEN STRANDED MULTIPLE TIMES AND HAD TO GET IT TOWED HOME. MY LIGHTS RADIO AND EVERYTHING WORK THE CAR JUST WON'T START AND I ONLY GET CLICKING SOUND. ITS NOT THE BATTERY AND NOT THE STARTER. WE HAVE FOUND DISCONNECTING THE BATTERY FOR A LITTLE WHILE WILL RESET THE COMPUTER AND THEN IT WILL START. HOWEVER I DO NOT KNOW HOW TO DO THAT AND I SHOULDN'T HAVE TO. IF IT DOESN'T START I HAVE TO WAIT FOR MY HUSBAND TO COME GET ME AND DO IT. MY CAR HAS BEEN RECALLED MANY TIMES FOR DIFFERENT ELECTRICAL PROBLEMS AND I THINK THE SHOULD BE HELD RESPOSIBLE FOR THIS TOO. YOUR CAR NOT STARTING IS A MAJOR SAFETY HAZARD DEPENDING ON WHERE YOU ARE OR IF HAVE CHILDREN WITH YOU ON A HOT DAY. WE HAD OUR GRANDSON WITH US ONE DAY LAST MONTH AND GOT STRANDED, WE PARKED THE CAR AND CAME BACK AN HOUR LATER AND WOULDN'T START. ALL LIGHTS AND RADIO CAME ON. WE CALLED FOR A JUMP FROM ROADSIDE ASSISTANCE AND THEY SAID AN HOUR AND HALF WAIT. WE WENT BACK IN THE STORE FOR AN HOUR AND CAME OUT TO SEE IF IT WOULD START AND IT DID. NO JUMP OR ANYTHING! AND EVERYDAY OTHER DAY SINCE THEN IT'S BEEN THE SAME THING. IF YOU GOOGLE THE 09 DODGE JOURNEY STARTING PROBLEMS THERE ARE MANY MANY COMPLAINTS OF PEOPLE HAVING THE SAME ISSUES. PLEASE RECALL THIS CAR!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862780May 3, 2016
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE HORN RANDOMLY BEEPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TWO DIFFERENT LOCAL DEALERS WHO WERE UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862811May 3, 2016
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IN ADDITION, WHILE DRIVING 65 MPH, THE VEHICLE SHOOK WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862654May 2, 2016
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE HORN SOUNDED INDEPENDENTLY. THE FAILURE RECURRED WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED. THE CONTACT DISABLED THE HORN FUSE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861955April 28, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
TAKATA RECALL WHEN SLOWING DOWN TO A STOP LIGHT THE CAR LOCKED THE STEERING AND BREAKS. THE TRACTION CONTROL LIGHT CAME ON. I WAS UNABLE TO COME TO A COMPLETE STOP AND ENDED UP GOING HALFWAY THROUGH THE LIGHT. I TURNED THE CAR OFF THEN BACK ON. IT WAS FINE. ABOUT A MONTH LATER THE SAME THING HAPPENED AS WE WERE DRIVING ON THE HIGHWAY. WE HAD NO CONTROL OVER THE STEERING OR BREAKS. I CONTACTED THE DEALER AND THEY SAID THERE WAS NO OPEN RECALL SO THEY WOULD NOT FIX IT FOR FREE. I JUST BOUGHT THE CAR TWO MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861684April 27, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
MY LIGHTS ARE VERY DIM ON THE INSIDE OF THE CAR AND MY FOB JUST STOP WORKING I HAVE WENT TO THE DEALERSHIP TO REPLACE THE BATTERIES HOWEVER IT STILL DOES NOT WORK. MY DRIVER SIDE PASSENGER DOOR IS NO LONGER HOOKED UP TO THE FOB OR THE DOOR UNLOCK/LOCK BUTTON) YOU DO IT MANUALLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861434April 26, 2016
POWER TRAIN
TRANSMISSION SHIFTING IS ROUGH AND IT SCARES MY WIFE TO DRIVE THE CAR. IT HAS 68,000 MILES AND IS MAINTAINED REGULARLY. WE JUST PAID IT OFF AND NOW I FEAR SOMETHING MAJOR IS GOING TO FAIL. I READ AN ARTICLE THAT THERE IS A REPROGRAM OF THE POWERTRAIN CONTROL MODULE THAT FIXES THIS, BUT CANNOT FIND A TSB TO TAKE TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861808April 26, 2016
AIR BAGS
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO PARTS STILL NOT AVAILABLE TO REPAIR OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861614April 26, 2016
SERVICE BRAKES, UNKNOWN OR OTHER
WE PURCHASED OUR JOURNEY IN 2010, AS ORIGINAL OWNERS. AT ABOUT 10K MILES WE EXPERIENCED SLIGHT SHAKING WHILE APPLYING BREAKS ON THE HIGHWAY. WE TOOK OUR VEHICLE TO DODGE SERVICE AND THEY HAD TO REPLACE THE ROTORS. WE DRIVE OUR CAR VERY CONSERVATIVELY AND NOW IN 2016 WE HAVE 36K MILES. OUR CAR STARTED EXPERIENCING THE SAME SYMPTOMS. WE TOOK THE CAR TO DODGE SERVICE, WHICH CONFIRMED EXTREME ROTOR WEAR AND EVEN COMMENTED THAT IT WAS PREMATURE WEAR. I CONTACTED DODGE AND THEY REFUSED TO REPLACE ANY PARTS. IN ADDITION, WE RECENTLY (2016) ARE EXPERIENCING RANDOM HORN HONKING. THIS IS INDEED A SAFETY ISSUE AS PROPER HORN FUNCTION IS A REQUIREMENT FOR VEHICLE REGISTRATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861175April 25, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861221April 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE THE CONTACT'S VEHICLE WAS AT A COMPLETE STOP, ANOTHER VEHICLE DRIVING 45 MPH CRASHED INTO THE REAR OF THE VEHICLE. THE CONTACT THEN CRASHED INTO THE PRECEDING VEHICLE. THE CONTACT SUSTAINED CERVICAL NECK INJURIES AND A BUMP TO THE HEAD. THE CONTACT ALSO SUFFERED FROM NUMBNESS IN BOTH ARMS AND SEVERE PAIN IN BOTH LEGS. THE INJURIES REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY WITH THE MASSIVE IMPACT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10861375April 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE FAILED TO START. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860898April 22, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860990April 22, 2016
AIR BAGS
I WAS RECENTLY INVOLVED IN AUTOMOTIVE COLLISION FRONT END DAMAGE. MY CAR FRAME WAS BENT AND TRANSMISSION WAS LEAKING. EVERYONE THAT HAS B=SEEN MY CAR BELIVES THAT THE AIRT BAGS SHOULD HAVE DEPLOYED BUT DIDNT. I HAVE BRUSICING ON MYARM DUE TO HITTING THE STEERING WHEEL HARD. PLEASE BE CAREFUL WHE PURCHASING CAR. CHECK FOR RECALLS!!!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10860673April 21, 2016
ELECTRICAL SYSTEM, ENGINE
"TAKATA RECALL" EL AUTO TIENE PROBLEMAS PARA PRENDER Y CUANDO VA CORRIENDO EMPIEZA A FALLAR HASTA QUE APAGA Y LUEGO TARDE EN PRENDER.Y CUANDO LO PONES EN DRIVE PARA ARRANCAR FALLA Y SE APAGA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860714April 21, 2016
UNKNOWN OR OTHER
I WILL DESCRIBE THE 'PROBLEM' TO THE BEST OF MY ABILITY: AT COMPLETELY RANDOM TIMES IF THE CAR HASN'T WARMED UP EXTENSIVELY IT LOSES POWER AND THE FEELING IS AS IF YOU HAVE BEEN REAR-ENDED BY ANOTHER CAR. YOUR FOOT IS STILL ON THE GAS AND THE CAR DOESN'T REV IT JUST HAS NOTHING. I WAS ALMOST HIT MANY TIMES. I ACTUALLY HAD TO PULL OUT OF TRAFFIC AND PUT MY FLASHERS ON TO LET IT WARM UP ANOTHER 7-10 MINUTES. THIS SEEMED TO SOLVE IT, YET I STILL ASKED MANY PEOPLE IF THEY THOUGHT THIS WAS COMMON WITH SUCH A NEW VEHICLE.. I BROUGHT IT IN ON MARCH 14 AT 7PM. BY 9 AM THE NEXT MORNING I GOT A CALL FROM THE DEALERSHIP AND THEY HAD FOUND NOTHING WRONG WITH MY CAR? THERE WERE 'NO CODES AND NO WARNING LIGHTS, SO THEY COULDN'T FIX WHAT THEY DIDN'T SEE.' I PICKED UP THE VEHICLE AND DROVE HOME. 2 DAYS LATER I DROVE A MILE FROM MY HOUSE TO CVS PHARMACY AND HAD 'THE PROBLEM' OCCUR WHILE I WAS GOING ABOUT 45 MILES PER HOUR. AGAIN, I WAS ALMOST HIT BY A CAR BEHIND ME BECAUSE THE CAR IMMEDIATELY STOPS WITH NO WARNING, NO BRAKING, ETC... IT IS THE SCARIEST FEELING! IT WAS COMPLETELY ODD TO ME BECAUSE IT WAS NOT COLD THIS DAY. I LOOKED THE TEMP GAUGE IN THE CAR AND IT WAS 53 DEGREES. MY HUSBAND TOLD ME TO NOT DRIVE IT THE REST OF THE DAY. WHEN HE GOT HOME HE FOLLOWED ME TO THE DEALERSHIP. THEY HAD THE CAR OVER A MONTH AND FINALLY CALLED ME. THEY CLAIM IT WAS A LOOSE WIRE, BUT GAVE ME SUCH VAGUE INFO.. I TALKED TO THE SERVICE MANAGER AND HE STILL SAID THEY DIDN'T KNOW 100% ACCURACY WHAT WAS WRONG WITH THIS CAR. HE SAID HE WOULD NOT DEEM IT 100% SAFE. I CHOSE TO TURN THE LEASE IN EARLY BECAUSE I WILL NOT RISK MY LIFE OR MY FAMILY'S LIFE IN THIS CAR. I DON'T WANT ANOTHER PERSON TO BUY THIS CAR NOT KNOWING THE CONDITION IT IS IN! IT ONLY HAS 8345 MILES ON IT AND IS A BEAUTIFUL CAR, BUT DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860818April 21, 2016
ELECTRICAL SYSTEM
PURCHASE DATE OF CAR WAS ROUGHLY 12/01/12. ON 08/23/15, THE VEHICLE WOULDN'T START AND I WAS TOLD IT NEEDED A NEW BATTERY, SO IT WAS REPLACED THE SAME DAY. PRIOR TO THAT, I WAS NOTICING STRANGE THINGS LIKE THE A/C GOING FULL BLAST AND I WASN'T ABLE TO TURN IT OFF, ETC. CAR WOULDN'T START AGAIN 12/07/15, AND I WAS AGAIN TOLD THE BATTERY NEEDED TO BE REPLACED. DEALER RAN DIAGNOSTICS AND FOUND NOTHING, BUT CHARGED ME $150. BATTERY WAS STILL UNDER WARRANTY WITH SEARS, SO THEY REPLACED IT AT NO CHARGE. BATTERY DIED AGAIN 03/20/16 WHILE SITTING IN A PARKING LOT IDLING FOR A WHILE. WENT ON VACATION FOR 10 DAYS IN SPRING OF 2016, SO VEHICLE SAT, AND I RETURNED TO A COMPLETELY DEAD BATTERY ON 04/05/16. JUMP STARTED VEHICLE AND DROVE IT A WHILE. VEHICLE WOULDN'T SHIFT DOWN WHEN GETTING ON FREEWAY AND WAS REVVING WAY TOO HIGH, THE INTERIOR LIGHTS WERE FLASHING, AND A BATTERY SAVER MODE MESSAGE APPEARED ON THE DISPLAY. I TOOK IT TO SEARS AGAIN ON 04/14/16 (IT HAD SAT FOR 2 DAYS AGAIN, AND WOULDN'T START, SO HAD TO BE JUMPED). THEY'VE HAD IT A WEEK NOW, HAVE RUN ALL KINDS OF TESTS AND THE ONLY THING THEY CAN DETERMINE IS THAT THE BATTERY IS DRAINING WHILE THE VEHICLE IS PARKED AND NOT RUNNING. SEARS IS GOING TO REPLACE THE BATTERY FOR ME AGAIN, BUT THERE IS CLEARLY A BIGGER ISSUE GOING ON HERE, AND I HOPE THIS IS RESEARCHED FURTHER. I ALSO SPOKE WITH A TECHNICIAN AT THE DEALERSHIP, AND HE ADVISED THEY HAVE NO RECALLS ON FILE FOR THIS ISSUE. AS AN ASIDE, WHEN RESEARCHING THE BATTERY SAVER MODE MESSAGE, I RAN ACROSS THE FOLLOWING THREAD (SO I MAY HAVE SEARS REPLACE THE ALTERNATOR TOO, WHICH COULD BE A WASTE OF MONEY, BUT MAY BE A NECESSITY... WHO KNOWS): HTTP://WWW.LXFORUMS.COM/BOARD/SHOWTHREAD.PHP/352443-BATTERY-SAVER-MODE-BAD-ALTERNATOR-(MUST-READ)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854975April 12, 2016
ELECTRICAL SYSTEM
"TAKATA RECALL" ON 4/06/2016, MY KEYPAD WOULD NOT LOCK MY DOORS. ON 04/09/2016, IT BEGAN TO WORK AGAIN. AFTER STARTING MY ENGINE AND DRIVING MY CAR FOR 1 MINUTE, MY CAR STALLED ON ME. I PROCEEDED TO START MY VEHICLE AGAIN, ONLY FOR IT TO SHUT DOWN FOR THE SECOND TIME. AFTER MY VEHICLE IMMEDIATELY SHUT DOWN, EVERYTHING WENT COMPLETELY OUT. I COULD NOT LET MY WINDOWA DOWN, DOORS WOULD NOT LOCK NOR UNLOCK RADIO WILL NOT PLAY. WINDSHIELD WIPERS WOULD NOT WORK. WHEN I ATTEMPTED TO JUMP START MY VEHICLE WITH A BOOST, SMOKE BEGIN TO APPEAR FROM UNDER THE HOOD NEAR THE BATTERY POSTS. I CONTACTED A DODGE DEALERSHIP IN MY AREA AND ARE CURRENTLY WAITING ON THE DIAGNOSTIC RESULTS. I WILL BE VISITING THE NHTSA SITE TODAY TO PROVIDE YOU WITH AN UPDATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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