Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10436043November 16, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR ROTORS WERE DEFECTIVE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FAILURE WAS CAUSED BY WEAR AND TEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 14,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435676November 15, 2011
SERVICE BRAKES, HYDRAULIC
I PURCHASED THE VEHICLE IN AUG 2010. TODAY'S DATE IS NOV 15, 2011. CURRENT MILEAGE IS 40,000 MILES. I USE THE CAR FOR COMMUTING TO WORK ON THE HIGHWAY. THE FRONT BRAKES AND FRONT ROTORS NEED TO BE REPLACED. THE STEERING WHEEL HAS BEEN SHAKING VIOLENTLY. I RECEIVED A LETTER FROM CHRYSLER GROUP LLC DATED OCT 24, 2011 STATING "THE WARRANTY PERIOD FOR MY FRONT BRAKE PADS AND FRONT ROTORS HAS BEEN EXTENDED BECAUSE SOME OF THE MINIVANS MAY NEED THE PADS AND ROTORS REPLACED EARLIER THAN EXPECTED." IT HAS BEEN EXTENDED TO 3 YEARS/36,000 MILES. UNFORTUNATELY, MY DEALERSHIP WILL NOT HONOR THE WARRANTY WITH ME BECAUSE OF THE CURRENT MILEAGE AT 40,000. MY ISSUE IS THE FACT THAT THE CAR IS ONLY 1YR 4 MONTHS OLD AND ALREADY NEEDS NEW PADS AND FRONT ROTORS. I UNDERSTAND FROM VARIOUS DEALERSHIPS THAT THE FRONT ROTORS ARE NOT BUILT TO HANDLE THE WEIGHT OF THE VEHICLE. I CAN SUPPLY THE TWO DEALERSHIPS THAT GAVE ME THIS INFORMATION. I BELIEVE THAT BY WRITING THE LETTER THEY ARE ADMITTING A DEFECT IN THE MANUFACTURING OF THE 2009-2011 DODGE GRAND CARAVAN AND IT SHOULD BE RECALLED. BREAKS ARE NOT A PART OF THE VAN THAT CAN WAIT TO BE REPAIRED. EVENTUALLY, SOMEONE WILL GET HURT. I HAVE CONTACTED THE CHRYSLER CUSTOMER ASSISTANCE CENTER AND THEY STOOD BY THE LETTER. I AM HAVING THE VAN REPAIRED BY AN AUTO MECHANIC AND WILL SAVE THE DAMAGE PARTS FOR PROOF AND RESOURCES TO MY CLAIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435694November 15, 2011
SERVICE BRAKES, HYDRAULIC
I HAVE HAD TO REPLACE THE BRAKES ON MY 2008 DODGE GRAND CARAVAN MULTIPLE TIMES SINCE PURCHASED ON 11/14/2011. THE VAN ONLY HAS 69000 MILES ON IT. THE PROBLEM IS THAT EVEN AFTER THE BRAKES ARE REPLACED THE BRAKES MAKES SQUEAKING SOUNDS & GRINDING ALMOST IMMEDIATELY. I TAKE IT BACK AND THEY SAY NOTHING IS WRONG. I WAIT A LITTLE LONGER AND THEY SAY BRAKE PADS & CALIPERS NEED TO BE REPLACED. GOOD THING I BROUGHT IT IN. THIS VEHICLE IS POORLY DESIGNED AND IF WE CAN'T TELL THEN THE BRAKES ARE GOING BAD, A SERIOUS ACCIDENT COULD RESULT. HAVE REPLACED BRAKE PADS 5 TIMES. AND HAVE ALSO REPLACED ROTORS AND CALIPERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435443November 14, 2011
AIR BAGS
I WAS INVOLVED IN A MAJOR FRONT END HEAD ON COLLISION AND MY AIRBAGS FAILED TO DEPLOY. MY HUSBAND WAS A PASSENGER AND HIT THE WINDSHIELD. I WAS TOLD BY THE GARAGE WHERE IT WAS TOWED TO THAT IF MY AIRBAGS HAD DEPLOYED THEY WOULD HAVE TOTALED MY VAN OUT DUE TO THE EXTENSIVE DAMAGE TO THE FRONT END. I AM VERY ANGRY AT DODGE! WHY HAVE AIRBAGS IF THEY DON'T WORK AND FAIL TO GO OFF. THANKFULLY MY HUSBAND WASN'T KILLED. HE IS INJURED PRETTY BAD THOUGH. BAD JOB DODGE! YOU SHOULD BE ASHAMED TO PUT YOUR CUSTOMERS LIVES AT RISK!!!!! *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10435472November 14, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT RENTED A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, IT BURST INTO FLAMES. NO ONE WAS INJURED DURING THE FIRE AND THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. THE FIRE MARSHALL STATED DURING THE FIRE THE PASSENGER SIDE SLIDING DOOR WAS OPEN. THE CONTACT STATED THE SATURDAY BEFORE THE FIRE, AS HIS DAUGHTER WAS EXITING THE VEHICLE, THE DOOR BEGAN TO CLOSE ON HER. THE REST OF THE DAY, THE DOOR HANDLE WOULD NOT WORK, BUT THE KEY REMOTE AD THE DRIVER'S SIDE BUTTON WOULD OPERATE THE DOOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS VEHICLE INSPECTED; HOWEVER, THE INSPECTOR DID NOT FIND A DEFECT WITH THE VEHICLE. THE FAILURE MILEAGE WAS 23,000. UPDATED 01/17/12 *BF THE FIRE DEPT. OBSERVED THE GREATEST AMOUNT OF HEAT DAMAGE IN THE AREA OF THE PASSENGER REAR DOOR. THE FRONT OF THE VEHICLE INCLUDING THE ENGINE COMPARTMENT AREA WAS DAMAGED BY THE FIRE, BUT MOSTLY IN TACT. UPDATED 03/14/12
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10435498November 14, 2011
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2000 DODGE GRAND CARAVAN. THE CONTACT STATED THAT CONDENSATION WAS BUILDING UP IN THE HEADLIGHTS, CAUSING DIFFICULTY IN SEEING THE ROADWAY WHEN DRIVING AT NIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER ADVISED THAT THERE WAS NOTHING THEY COULD DO TO REPAIR THE FAILURE. THE CONTACT STATED THE CONDENSATION ON THE HEADLIGHTS WOULD NOT ALLOW THE VEHICLE TO PASS THE STATE SAFETY INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,000. UPDATED 12/16/11*LJ THE CONSUMER STATED THE HEAD LIGHTS LOOKED AS THOUGH THEY WERE SANDBLASTED. UPDATED 01/19/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435566November 14, 2011
POWER TRAIN
VAN STARTED TO PRODUCE VERY HARSH SHIFTING IN DRIVE. WHEN IN REVERSE AND IN A SLIGHT INCLINE THE TRANSMISSION STARTED TO SHUDDER AS WELL. EVER SINCE, TRANSMISSION WILL RANDOMLY SHIFT HARSH, SKIP SHIFTS AND UNDER A LOAD WHEN BACKING UP WILL SHUDDER ALL OF THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435403November 13, 2011
ELECTRICAL SYSTEM, VISIBILITY, EXTERIOR LIGHTING
TURN SIGNAL INTERMITTENTLY FAILS TO WORK AT ALL. WORSE, LEFT SIGNAL WILL BE SELECTED, BUT RIGHT SIGNAL WILL BE DELIVERED. SOMETIMES, SIGNAL WORKS CORRECTLY. DANGEROUS. WIPERS WORK VERY UNPREDICATABLY, OR NOT AT ALL. WILL NOT COME ON, THEN WILL NOT GO OFF. WILL RUN VERY FAST OR VERY SLOW, AND WON'T ADJUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435121November 10, 2011
SERVICE BRAKES, HYDRAULIC
REPLACED FRONT BRAKES AT 21150 MILES. TOLD BY SMITHTOWN DODGE & CHRYSLER(NEW YORK) THAT THERE IS A SERVICE BULLETIN BUT NO RECALLS ON THE BRAKES. DID SOME RESEARCH ONLINE AND DISCOVERED THIS IS A MAJOR PROBLEM WITH THE 2008 DODGE CARAVAN. THERE ARE HUNDREDS OF STORIES OF BRAKE REPLACEMENT WITH LOW MILEAGE.THE DEALER EVEN ADMITS THERE IS A DESIGN FLAW THAT THE PADS ARE TOO SMALL FOR THE SIZE VEHICLE.THERE IS THE SAME PROBLEM WITH THE REAR BRAKES,WITH STORIES OF WHEELS LOCKING UP. BEING A RETIRED MECHANIC I THINK THIS IS A SERIOUS PROBLEM. JUST CONSIDER A VAN FULL OF PEOPLE NOT BEING ABLE TO STOP, OR WORSE HAVE A WHEEL LOCK UP AT 55MPH ON A HIGHWAY. I THINK THERE SHOULD BE AN INVESTIGATION INTO THIS PROBLEM. PEOPLE'S LIVES SHOULD COME FIRST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434997November 9, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1994 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SERPENTINE BELT WOULD DETACH FROM THE VEHICLE WHEN IT WOULD RAIN OR WHEN THE VEHICLE WAS DRIVEN THROUGH A PUDDLE OF WATER. THE FAILURE WOULD CAUSE THE VEHICLE TO LOOSE POWER AND OVERHEAT. THE VEHICLE WAS REPAIRED SEVERAL TIMES AND THE PULLEYS WERE REPLACED, BUT THE FAILURE CONTINUED TO RECUR. THE DEALER AND SEVERAL MECHANICS WERE UNABLE TO DETERMINE WHAT CAUSED THE CONSISTENT FAILURE. THE FAILURE MILEAGE WAS 230,426 AND THE CURRENT MILEAGE WAS 241,625.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435066November 9, 2011
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL* THE CONTACT OWNS A 1998 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 45 MPH IN RAINY WEATHER, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE BRAKES WOULD NOT RESPOND WHEN DEPRESSED. THE VEHICLE BEGAN TO OVERHEAT AND WAS DRIVEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE MECHANIC ADVISED THAT THE SERPENTINE BELT DETACHED FROM THE VEHICLE. THE MECHANIC REPLACED THE SERPENTINE BELT AND THE TENSIONER. THE FAILURE RECURRED ONE MONTH LATER AND THE CONTACT WAS ABLE TO PLACE THE BELT BACK IN PLACE. THE FAILURE RECURRED FIVE TIMES AND ONLY WHEN DRIVING IN RAINY WEATHER. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435085November 9, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2005 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE AIR BAG INDICATOR LIGHT WAS ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 10V008000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE) AND CALLED THE MANUFACTURER. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE FAILURE MILEAGE WAS 122,588.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434440November 7, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR BRAKES SEIZED WHEN TRYING TO SHIFT FROM PARK TO DRIVE. THE CONTACT WOULD HAVE TO ALLOW THE VEHICLE TO SIT FOR A FEW MINUTES WHEN THE ENGINE WAS TURNED ON AND WHEN RELEASING FROM PARK. IN ADDITION, THERE WAS A LOUD CLUNKING NOISE HEARD FROM THE VEHICLE BEFORE THE BRAKE WOULD RELEASE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY HAD TO SPECIAL ORDER THE PARTS FOR REPAIRS BUT AT THE EXPENSE OF THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434739November 7, 2011
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2010 CHRYSLER DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE HEADLIGHTS WOULD BLINK ABNORMALLY BEFORE SHUTTING OFF. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED. THE MANUFACTURER THEN ADVISED THE CONTACT THAT THEY WOULD CONTACT HIM AT A LATER DATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 45,693.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434798November 7, 2011
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2008 DODGE GRAND CARAVAN. THE WAS DRIVING 30 MPH WHEN THE REAR DRIVER SIDE SLIDING DOOR OPENED INDEPENDENTLY AND COULD NOT BE CLOSED. IN ADDITION, THE REAR HATCH OPENED INDEPENDENTLY AND WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434803November 7, 2011
AIR BAGS
I TRIED TO AVOID HITTING A DEER AND WHEN SWERVING I WENT OFF THE ROAD AND HIT A TELEPHONE POLE AT 55 MILES AN HOUR. MY AIRBAGS DIDN'T DEPLOY AND I AM NOW OUT OF WORK WITH HERNIATED DISCS IN MY NECK. I HAVE 4 YOUNG CHILDREN THAT DON'T UNDERSTAND THAT DADDY CANNOT PLAY WITH THEM! I WILL NOW FOREVER BE WORRIED IF I'M GOING TO MOVE WRONG AND BE PARALYZED! I'M SCARED AND SHOULDN'T BE! THIS VEHICLES SAFETY SYSTEMS SHOULD HAVE OPERATED PROPERLY! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10434359November 6, 2011
POWER TRAIN
VEHICLE ROLLS FORWARD WITHOUT STOPPING WHEN IN REVERSE & THE BRAKE IS RELEASED & ON A SHALLOW INCLINE, WITHOUT ACCELERATING (VEHICLE NOSE DOWN SLOPE). TWO DAYS AFTER HAVING MY 2011 GRAND CARAVAN, WHICH I PARK IN MY DRIVEWAY THAT HAS AN ANGLE OF APPRX. 15-20 DEGREES & THE VEHICLE IS PARKED NOSE DOWN SLOPE TOWARD MY HOME & GARAGE. THE FIRST INDICATION OF A PROBLEM WAS ON ENTERING THE DRIVEWAY AND SHIFTING INTO "PARK", THE VEHICLE ROLLED FORWARD 6"-8" INCHES. THIS ISSUE STARTED 2 DAYS AFTER HAVING THE VEHICLE. PRIOR TO THE VEHICLE ROLLING FORWARD ALL VEHICLE OPERATIONS SEEMED NORMAL, THERE WAS HARDLY ANY ROLL AT ALL (1"-3" IN.) WHEN "PARK" WAS ENGAGED. THE NEXT CLUE OF A PROBLEM WAS THAT THE VEHICLE WOULD SHUDDER WHEN ACCELERATING IN "REVERSE" & AT LOW SPEED. THIS PROBLEM DOES NOT HAPPEN EVERY TIME THE VEHICLE IS REVERSING, BUT HAS BECOME MORE FREQUENT. WHILE DRIVING NOISE HAS BEEN DETECTED FROM SOMEWHERE BENEATH THE VEHICLE, BUT IS NOT HEARD FREQUENTLY, ONLY 2-3 TIMES. THE WORST ISSUE PRESENT IS WHEN THE SELECTOR IS PLACED IN "REVERSE" AND I REMOVE MY FOOT FROM THE BRAKE, WITHOUT ACCELERATING, THE VEHICLE CONTINUALLY ROLLS FORWARD WITHOUT STOPPING. IF THE VEHICLE IS IN "REVERSE" AND BEING ACCELERATED UP THE INCLINE AND I REMOVE MY FOOT FROM THE ACCELERATOR THE VEHICLE WILL ROLL FORWARD DOWN SLOPE WITHOUT STOPPING. THE CLOSEST COMPARISON IS THAT IT FEELS LIKE DRIVING A VEHICLE WITH A MANUAL/STANDARD TRANSMISSION. IT SEEMS THAT THE TRANSMISSION ISSUES IS GETTING WORSE AND I'VE ONLY HAD THE VEHICLE SINCE 14 OCTOBER 2011 AND FOR 772 MILES. THESE ISSUES HAVE BEEN BROUGHT TO THE ATTENTION OF THE DEALERSHIP & THEIR SERVICE DEPT. & TO THE CHRYSLER, DODGE, JEEP CASE MANAGEMENT DEPT. I HAVE CONTINUALLY BEEN LIED TO BY BOTH DEPARTMENTS AND CALLS TO CASE MGMT. IGNORED/NOT RETURNED. MY FAMILY & I FEEL VERY UNSAFE IN THIS VEHICLE & HAVE LOST ALL TRUST IN DODGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434218November 4, 2011
AIR BAGS
OCCUPANT RESTRAINT CONTROL COMPUTER MODULE FOR THE AIR BAG FAILED AND NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434260November 4, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 DODGE GRAND CARAVAN. THE CONTACT STATED THAT NONE OF THE INTERIOR OR EXTERIOR DOOR LOCKS WOULD FUNCTION. THE CONTACT REPLACED THE VEHICLE'S BATTERY, BUT THE FAILURE RECURRED APPROXIMATELY ONE WEEK LATER. THE CONTACT THEN REPLACED THE FUSES FOR ALL OF THE LOCKS. THE FAILURE BEGAN TO RECUR A FEW WEEKS LATER. THE CONTACT ALSO STATED THAT THE AUTOMATIC REAR SLIDING DOORS NO LONGER FUNCTIONED AND WOULD ONLY OPEN AND CLOSE WHEN OPERATED MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE ELECTRICAL SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434148November 3, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2005 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE POWER DOOR LOCKS WERE INOPERATIVE. THE DEALER DIAGNOSED THAT THE VEHICLE WOULD NEED A SOFTWARE UPDATE TO THE BCM. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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