Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10969509March 30, 2017
ELECTRONIC STABILITY CONTROL (ESC)
MY SERVICE SIDE DETECTION SYSTEM LIGHT CAME ON MONDAY. ON THURSDAY BRIGHT SUNNY DAY ONE BY ONE ALL SYSTEMS FAILED. NO AIR BAGS,NO BLINKERS,NO ALARMS SOUNDING, NOTHING ON DASH WORKING, EVERYTHING IS GONE EXCEPT ENG IS STILL RUNNING.I WAS DRIVING IN MILWAUKEE HWY AND CITY STREETS. I WAS 2 HOURS FROM HOME SO I DROVE TO THE CLOSEST DEALERSHIP. WHEN THEY TRIED TO ACCESS THE COMPUTER THEY WERE LOCKED OUT. A FEW HOURS LATER THEY WERE FINALLY ABLE TO ACCESS THE COMPUTER AND IT TOLD THEM BOTH SIDE DETECTOR MODULES NEEDED REPLACING. THEY WERE ABLE TO GET SERVICE LIGHTS ON. WE DROVE HOME AND OUR LOCAL DEALER IS GOING TO REPLACE THE SIDE DETECTION MODULES. $600 FOR PARTS ALONE. RECEIPT IS ONLY THE OUT OF TOWN DEALER AS PARTS ARE NOT IN. RECEIPT FOR REPAIR IS NOT ATTACHED AS IT IS TO BE REPAIRED TOMMORROW. (DATE ON SCANNING IS ONE DAY OFF).... MY VIN IS NOT IN THE SIDE DETECTOR RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969515March 30, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE SECURITY SENSOR LIGHT ILLUMINATED AND THE VEHICLE WOULD SHUT OFF. THE CONTACT DISCONNECTED THE AUTOMOTIVE BATTERY AND WAITED. APPROXIMATELY 10 MINUTES LATER, THE VEHICLE STARTED AND OPERATED AS NORMAL. THE CONTACT INDICATED THAT WHEN THE FAILURE OCCURRED, THE DOOR LOCKS WOULD NOT OPERATE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. UPATED 12/04/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968887March 28, 2017
VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING AT A LOW SPEED AND ATTEMPTING TO MAKE A LEFT TURN, THE TRACTION CONTROL ENGAGED INDEPENDENTLY, WHICH CAUSED THE VEHICLE TO DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE SPEED CONTROL WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968923March 28, 2017
STRUCTURE:BODY
DRIVING HOME FROM WORK AND THE CRADLE HOLDING THE MOTOR FELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968928March 28, 2017
STRUCTURE:BODY
DRIVING THE CAR HOME FROM WORK AT 40 MILES AN HOUR AND THE CRADLE HOLDING THE MOTOR FELL OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969034March 28, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HARD POPPING IN THE DASHBOARD.... I KNOW 3 OTHER PEOPLE THAT HAVE HAD THE SAME PROBLEM.... IS THIS NOT MEANS FOR A RECALL.... JUST COST ME 1000 DOLLARS. WITH A WARRANTY SO WHY ISN'T THIS COVERED IN A BUMPER TO BUMPER WARRANTY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969057March 28, 2017
AIR BAGS
APPROX 2 WEEKS AFTER HAVING A RECALL REPAIR COMPLETED FOR PASSENGER PRESENCE SENSOR 36110, MY AIRBAG LIGHT IS ON. NOW THE DEALER WANTS TO CHARGE ME $250 TO CLEAN CONNECTORS. HOW WOULD THEY GET DIRTY? DLR SAYS THEY HAVE TO REMOVE BOTH FRONTS SEATS TO DO THIS REPAIR. I NEVER HAD AN AIRBAG LIGHT PRIOR TO THE RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969059March 28, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BLIND SIDE MOTION DETECTOR MONITORING SYSTEM MALFUNCTIONED. THIS WAS AFTER HEADLIGHT MALFUNCTION SO WE THOUGHT IT WAS RELATED TO HEADLIGHT REPAIR. DEALER SAID NO. CAR WAS IN MOTION WHEN WARNING LIGHT CAME ON. CLASSIC CHEVROLET/GM REFUSED TO COVER UNDER MANUFACTURER'S WARRANTY EVEN THOUGH IT'S UNDER 36,000 MILES. THEY SAID IT WAS BECAUSE WE WERE 2 MONTHS AFTER WARRANTY. CONTACTED CHEVROLET/GM HOPING FOR PARTIAL COVERAGE TO NO AVAIL. SYSTEM SHOULD NOT HAVE FAILED THAT SOON. NEIGHBOR SAID HIS SYSTEM FAILED ALSO. IT WAS STILL UNDER WARRANTY SO THAT MEANS HIS DIDN'T EVEN MAKE IT PAST 36 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968587March 27, 2017
SEAT BELTS
ON MARCH 23, 2017 I WAS PUTTING ON MY SEAT BEAT WHEN ALL OF A SUDDEN I NOTICED IT WAS NO LONGER ATTACHED TO THE SIDE OF THE DRIVERS SEAT. I NOTICED THAT THE ALUMINUM CABLE , WHICH HAS SMALLER STRANDS OF WIRE IN THE MIDDLE OF IT HAD TOTALLY BROKEN FROM ITS BASE. THE CABLE WAS NO LONGER USABLE, THEREFORE THE VEHICLES DRIVERS SEATBELT COULD NOT SECURE THE DRIVER. I CANNOT TELL YOU WHAT CAUSED THIS TO HAPPEN. POSSIBLE BAD DESIGN OF THE SEAT BELT OR METAL FATIGUE COME TO MY MIND. THE 2016 CHEVROLET IMPALA ONLY HAS A LITTLE OVER 25,000 MILES ON IT. THIS SEAT BELT BREAKING HAS ME VERY CONCERNED, NOT KNOWING IF THIS WILL HAPPEN AGAIN IN THE NEAR FUTURE EVEN WITH THE SEAT BELT BEING REPLACED UNDER WARRANTY. I ALSO KNOW , BEING A RETIRED LAW ENFORCEMENT OFFICER THAT THERE ARE A LOT OF CHEVROLET IMPALAS BEING DRIVER BY OFFICERS OUT THERE ALONG WITH OTHER CHEVROLET POLICE CARS AND PICK UP TRUCKS. IN FACT, I LEARNED WHILE AT THE DEALERSHIP THAT THE SAME PROBLEM HAS HAPPENED TO THE SILVERADO PICK UP TRUCK, ACCORDING TO ONE OF THE EMPLOYEES WORKING THERE. HAD THIS HAPPENED IN A FRONTAL OR SIDE IMPACT, I AM SURE THAT I WOULD HAVE NOT BEEN ABLE TO REMAIN IN MY SEAT. I ALSO HAD THIS HAPPEN IN MY 2014 CHEVROLET IMPALA AND THE SAME SEPARATION OF THE SEAT BELT FROM THE SIDE OF THE SEAT HAPPENED WHEN I WAS REAR ENDED AT A TRAFFIC LIGHT . THE SEAT BELT WAS PROBABLY READY TO BREAK ANYWAY, BUT THE ACCIDENT FINISHED THE TASK OF IT BREAKING. CHEVROLET KNEW OF THIS, BUT AGAIN THE SAME STYLE SEATBELT THAT WAS IN MY 2014 IMPALA WAS IN MY 2016 IMPALA. I ASKED FOR THE SEATBELT PARTS OF THIS FIX, BUT THE SERVICE FOLKS AT WALLACE CHEVROLET SAID THEY WOULD BE SENDING THEM TO SOMEONE TO LOOK AT I NOTICED THEM THAT I WOULD BE WRITING YOU AND TO MAKE SURE THE SEATBELT CAN BE VIEWED BY OTHER FOLKS BEYOND THE CHEVROLET TEAM IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968810March 27, 2017
ELECTRONIC STABILITY CONTROL (ESC)
THIS PROBLEM TENDS TO ONLY HAPPEN WHEN THE CAR IS IN MOTION TRYING TO TURN LEFT OR RIGHT AND SIMPLY JUST TRYING TO ACCELERATE FROM A STOP LIGHT OR STOP SIGN. IT IS VERY HARD TO DESCRIBE WHAT ACTUALLY HAPPENS BUT IT'S LIKE THE CAR HAS A HUGE HICCUP AND IT SOUNDS LIKE SOMETHING IS LOOSE UNDERNEATH. I HAVE TO LIGHTLY TOUCH THE GAS PEDAL TO TRY AND AVOID THIS HAPPENING. I GET THE WARNING LIGHT-SERVICE STABILITRACK AND TRACTION CONTROL. I GET SCARED AT TIMES TRYING TO MAKE TURNS BECAUSE WHEN THE HICCUPPING HAPPENS, IT DELAYS THE CAR FOR SECONDS AND I TRY TO PRESS ON THE GAS BUT IT WON'T GET UP TO SPEED. NEEDLESS TO SAY, IF IT'S POSSIBLE, I TRY AND WAIT FOR A GOOD DISTANCE BETWEEN ME CROSSING AND THE CARS COMING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968525March 26, 2017
ENGINE
VEHICLE SERVICED BY FIRESTONE COMPLETE AUTO CARE, NOVEMBER, DECEMBER 2016 VEHICLE WAS IN MOTION, ON A CITY STREET VEHICLE EXHIBITED REDUCED ENGINE POWER, RAN ROUGH, TRIGGERED ENGINE ERROR ALARM. DIAGNOSTIC BY FIRESTONE REVEALED A PEDAL POSITION SENSOR ERROR, ERROR CODE ' P2122, RESULTED IN REPLACEMENT OF ACCELERATOR PEDAL ASSEMBLY, REMOVAL & REPLACEMENT OF THROTTLE POSITION SENSOR. VEHICLE WAS IN MOTION, ON A CITY STREET UPON RETURN OF THE VEHICLE TO THE OWNER, REPLACEMENT OF ACCELERATOR PEDAL THROTTLE POSITION SENSOR RESULTED IN INTERMITTENT, DANGEROUSLY UNCONTROLLED VEHICLE ACCELERATION, VEHICLE WAS TOWED BACK TO FIRESTONE REPAIR SHOP. UNCONTROLLED VEHICLE ACCELERATION WAS RESOLVED BY REPLACEMENT OF THROTTLE BODY ASSEMBLY. THE CONDITIONS INITIALLY DESCRIBED, REDUCED ENGINE POWER, ROUGH IDLE WAS PREDICTED IN A LETTER, DATED NOVEMBER 2015 AS RECEIVED BY OWNER FROM GENERAL MOTORS CHEVROLET DIVISION REGARDING A DO NOT RETURN TO DEALER ORDER, ALL IN BOLD LETTERS AND UNDER LINED. FURTHER INSTRUCTION CLEARLY COMMUNICATED THAT THE ISSUE WOULD NOT BE ADDRESSED UNLESS THE ISSUE ACTUALLY OCCURRED AND HAD TO BE WITHIN STRICT TIME CUT OFF RELATED TO WHEN VEHICLE WAS PLACED IN TO SERVICE OR UNDER 120,000 MILES. ANY POSSIBLE REPAIRS ONCE APPROVED FOR THE CONDITIONS DESCRIBED WERE COVERED UNDER A SPECIAL COVERAGE PROGRAM. THE ISSUE CREATED A CLEAR AND OBVIOUS DANGEROUS SAFETY ISSUE AND SHOULD HAVE BEEN MANAGED AS A SAFETY RECALL NOT A DO NOT RETURN TO DEAL ORDER AND MANAGED AS A SPECIAL COVERAGE PROGRAM. OWNERS OF VEHICLES WITH THE ISSUE OR THE POTENTIAL FOR THIS ISSUE TO OCCUR, VICTIMS RESULTING FROM THIS ISSUE SHOULD BE COMPENSATED FOR ALL REPAIR FEES AND LIABILITY CLAIMS RESULTING FROM THIS ISSUE AS REPORTED HERE TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968351March 24, 2017
STRUCTURE, ENGINE
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING 30-35 MPH, THE ENGINE SEPARATED FROM THE ENGINE COMPARTMENT'S SUBFRAME. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967984March 23, 2017
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING IN REGULAR TRAFFIC,THE WARNING SYSTEM SIGNALS, AND A MESSAGE "SERVICE STABILITRAK SYSTEM, BRAKE LIGHT." THERE IS NO REDUCED POWER, NOR CHECK ENGINE LIGHT. I HAD SERVICE FOR THIS PROBLEM 2 YEARS AGO, NOW ITS BACK! ONSTAR SHOWS SYSTEM "NORMAL, NO ISSUES." WHAT'S GOING ON???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967890March 22, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE ACCELERATING FROM A STOP POSITION, A GRINDING NOISE WAS HEARD AND THE VEHICLE JERKED. THE ABS, TRACTION CONTROL/STABILITRAK, AND BRAKE ASSIST WARNING INDICATORS ILLUMINATED. ALSO, A MESSAGE WARNING OF ICY CONDITIONS APPEARED, BUT THE WEATHER WAS SUNNY AND CLEAR. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER SEVERAL TIMES WHERE IT WAS DIAGNOSED WITH BRAKE AND HUB BEARING FAILURE. THE BRAKES AND HUB BEARINGS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. UPDATED 08/22/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967179March 20, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2006 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER SUFFERED A HEALTH RELATED EPISODE AND WAS STRUCK BY ANOTHER VEHICLE. AS A RESULT, THE DRIVER CRASHED INTO THE MEDIAN WALL ON THE HIGHWAY. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INTERNAL INJURIES AND THE PASSENGER SUSTAINED A FRACTURED NECK. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT AND DEEMED DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10967218March 20, 2017
UNKNOWN OR OTHER
ACCORDING TO YOUR WEBSITE THERE ARE FOUR (4) RECALL ITEMS FOR THIS CAR' LOWER CONTROL ARM, SEATBELT ASSEMBLE ANCHORAGE PASSENGER PRESSURE SENSOR WIRES AND IGNITION CUT OFF. I HAVE CONTRACTED BEN MYNATT CHEVROLET DEALERSHIP AT 281 CONCORD PKWY S, CONCORD, NC 28027 REGARDING THESE RECALLS. ACCORDING TO BEN MYNATT CHEVROLET THESE RECALLS DO NOT ASSIST. PLEASE CONFIRM. I ALSO SEE THAT THERE ARE 313 COMPLAINTS BUT 0 INVESTIGATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967393March 20, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
TEMP GAUGE MOVES TO HOT SIDE, DIC SHOWS ENGINE HOT TURN AC OFF, ENGINE POWER REDUCED, TRACTION STABILITY AND CHANGE ENGINE OIL SOON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967116March 20, 2017
UNKNOWN OR OTHER
CAR WOULDN'T START AND WE THOUGHT IT WAS BATTERY SO WENT AND BOUGHT NEW BATTERY.. BUT THAT DIDN'T WORK EITHER.. SO CALLED A MECHANIC FRIEND AND ''HE TOLD US TO RUN A WIRE TO THE SMALL SCREW AND LARGE SCREW ON STARTER, AND IT STARTED!! BUT THERE'S A RECALL ON THESE IGNITIONS AND OURS NEEDS TO BE FIXED AS ITS OUR ONLY VECHILE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966660March 18, 2017
ELECTRONIC STABILITY CONTROL (ESC)
STABILITRAK CONTROL SYSTEM I AM CONTACTING YOU ABOUT THE SAFETY HAZARD OF THE STABILITRAK CONTROL SYSTEM MALFUNCTIONING ON OUR 2014 IMPALA LT CHEVROLET. ON NOVEMBER 7, 2016 I WAS DRIVING FROM MY HOME IN PERFECT WEATHER CONDITIONS AND THE CAR SUDDENLY WOULD NOT ACCELERATE PROPERLY. THE VEHICLE INFORMATION CENTER READ 'SERVICE STABILITRAK' AND 'ENGINE POWER REDUCED'. THEN THE CHECK ENGINE LIGHT WENT ON. I CALLED GM CUSTOMER SERVICE AND THE LOCAL CHEVROLET SERVICE CENTER FELIX CHEVROLET TO SCHEDULE SERVICING ON THE VEHICLE. I ASSUMED THE REPAIR HAD CORRECTED THE PROBLEM. THEN ON MARCH 7, 2017 IN PERFECT DRIVING CONDITIONS THE SAME THING HAPPENED WHEN I WAS LEAVING FOR AN APPOINTMENT. THE VEHICLE INFORMATION CENTER READ 'SERVICE STABILITRAK' AND 'ENGINE POWER REDUCED'. THEN THE CHECK ENGINE LIGHT WENT ON. I IMMEDIATELY RETURNED HOME AND CALLED GM. THE CAR WAS TOWED TO FELIX CHEVROLET. THE MILEAGE ON THE CAR WAS 13907, LESS THAN 159 MILES LATER. THE DIAGNOSIS THIS TIME WAS THE NEED TO REPLACE THE ACC SENSOR AND THE REPAIR WAS PERFORMED. I HAVE ASKED BOTH THE DEALERSHIP AND GM TO EXPLAIN WHY STABILITRAK ENGAGES SO UNEXPECTEDLY AND MY CONCERNS ABOUT THE SAFETY OF DRIVING THIS VEHICLE, ESPECIALLY ON THE FREEWAY WITH THE SUDDEN REDUCED ENGINE POWER PREVENTING YOU FROM BEING ABLE TO ACCELERATE PROPERLY. NO ONE CAN REASSURE ME THAT THIS WILL NOT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966668March 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
IT'S SHUTTING OFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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