Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10958284March 2, 2017
ENGINE
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. WHEN THE DRIVER ATTEMPTED TO START THE VEHICLE, THE EXHAUST MANIFOLD EXPLODED WITH A VERY LOUD NOISE AND WITHOUT WARNING. THE CONTACT NOTICED A SMOKE ODOR UNDERNEATH THE HOOD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO A LOCAL DEALER. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE FAILURE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE SHE DID NOT RECEIVE THE RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 156,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10957808March 1, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING 45 MPH, THE VEHICLE SHOOK AND RATTLED. THE TIRE PRESSURE WARNING INDICATOR ILLUMINATED AND THE "ENGINE HOT/ AC OFF" MESSAGE APPEARED. THE VEHICLE WAS TAKEN TO DEALER, BUT THE DIAGNOSIS WAS UNKNOWN. THE CONTACT STATED THAT THE TRANSMISSION WAS MALFUNCTIONING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957825March 1, 2017
ELECTRONIC STABILITY CONTROL (ESC)
WHEN MAKING RIGHT OR LEFT TURNS AT TIMES YOU WILL GET A GRINDING IN THE FRONT ALSO SOME HESITATION STABILITY LIGHT ABS LIGHT ALSO THE BRAKE ASSISTANT WARNING WILL FLASH THIS IS A SAFETY FACTOR THAT HAS BEEN BOUGHT TO CHEVY'S ATTENTION WITH NO RESULTS. SAFETY IS PRIORITY AT LEAST IT SUPPOSE TO ME, AT THE MOMENT IT IS NOT CHEVORLET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957506February 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
ENGINE SHUT DOWN ON THE HIGHWAY, COASTED TO STOP ON SHOULDER. ENGINE WOULD NOT RESTART. WAITED 5 MINUTES THEN ENGINE RESTARTED ERROR MESSAGE DISPLAYED BEFORE ENGINE STOPPED RUNNING: SHUTTING DOWN THROTTLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957543February 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
SERVICE STABILITY TRAC AND REDUCED ENGINE POWER LIGHTS CAME ON. CAR STARTED JERKING AND MAKING NOISES WHEN STARTING CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957634February 28, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE INSTRUMENT PANEL GAGES WILL NOT FUNCTION, ALL INDICATORS ARE FACING DOWNWARD AND DO NOT MOVE. THIS HAPPENS WHEN MOVING OR STANDING STILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957183February 27, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE TRACTION CONTROL LIGHT IS ON, THE CRUISE CONTROL DOES NOT WORK AND THE BRAKE LIGHTS ARE ON ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957323February 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING 60 MPH, THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. AFTER THE DEPLOYMENT, A SAFETY WARNING INDICATOR ILLUMINATED, BUT THE CONTACT WAS UNSURE OF WHICH ONE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE CONTACT SUSTAINED INJURIES TO THE LEFT HAND AND SHOULDER, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE POLICE WAS ON THE SCENE, BUT NO REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THEY WOULD SEND AN INSPECTOR TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10957079February 26, 2017
ELECTRICAL SYSTEM
MY IMPALA HEATING AND AIR CONDITION UNIT DOES NOT WORK PROPERLY AND MAKES CLICKING NOISE WHEN I DO THE FOLLOWING: GET IN THE CAR, START THE CAR, TOUCH THE HEATING AND AC KNOBS. I WAS ADVISED BY THE MECHANIC THAT THEY CAN'T TELL ME WHAT IT WOULD COST BUT THIS IS A DEFECT IN THE IMPALA. SAID THAT THE CLICKING IS BECAUSE IT'S TRYING TO CATCH BACK TO WHAT EVER IS DISPLACED AND KEEPS TRYING. I'VE TIME THIS CLICKING AND IT GOES ON FOR A WHOLE MINUTE. I HAVE A DUAL SYSTEM AND IT APPEARS THE PASSENGER SAID HEATS WHEN IT WANTS TO,..THIS HAD BEEN GOING ON IN MY CAR FOR THE LAST 8 MONTHS AND I WOULD LIKE TO KNOW WHY THE COMPANY HAVE NOT TAKEN RESPONSIBILITY FOR THIS DEFECT. I WOULD LIKE FOR THE COMPANY TO TAKE RESPONSIBILITY AND RECALL AND HELP THE OWNERS OF THE AWFUL SOUND AND EMBARRASSING WHEN OTHERS GET IN YOUR CAR AND HEAR THE MADNESS THAT YOU HAVE TO TRY AND EXPLAIN. I DON'T THINK THIS HELP PEOPLE WANTING TO BUY THE CAR. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957102February 26, 2017
VEHICLE SPEED CONTROL
TRACTION CONTROL LIGHT CAME ON AND CAUSE MY CAR TO REDUCE POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956942February 25, 2017
ENGINE
THERE IS A RECALL ON THIS CAR. WE BROUGHT IT TO THE DEALER WITH AN APPOINTMENT AND THE DEALER DID NOT PERFORM THE RECALL SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956971February 25, 2017
POWER TRAIN
IN MOTION: UNKNOWN: WHILE DRIVING ON AN INTERSTATE, SPEED 74 SET BY CRUISE CONTROL, THE CAR JERKED LIKE IT WAS GOING INTO PASSING MODE AND MADE A HORRIFIC SOUND. THE INTERSTATE WE WERE ON IN MISSISSIPPI WAS ON A FLAT ROAD. MY HUSBAND AND I THOUGHT THE REAR END HAD COME OUT OR IT WAS ABOUT TO BLOW UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956800February 24, 2017
ENGINE
MANUFACTURER RECALL NUMBERN150757 NHTSA RECALL NUMBER15V701 ENGINE OIL LEAKS ONTO MY MANIFOLD AND SMOKES I HAVE CONTACTED CAR DEALERS AND THEY SAY THEY WILL CONTACT ME AND NEVER DO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956515February 23, 2017
VEHICLE SPEED CONTROL
2011 IMPALA 3.5L V6 SFI (LZE)OCTOBER, 2016 (60,104 MI) WHILE TRAVELING 60 MPH, THE VEHICLE LOST POWER. DROPPED DOWN TO 20 MPH WHILE ENGINE SURGED. DISPLAY READ, " SERVICE TRACTION CONTROL," SERVICE STABILITRACK," "ENGINE POWER REDUCED." BY FEATHERING THE GAS PEDAL, I WAS ABLE TO GET THE SPEED UP TO 40-45MPH AND DROVE 1 MILE TO GM DEALERSHIP. AT TRAFFIC LIGHT THE VEHICLE SURGED WHILE STOPPED AND NEEDED VERY FIRM BRAKING TO KEEP IT FROM SURGING AHEAD. THE DEALERSHIP STAFF "GUESSED" THAT IT WOULD BE THE THROTTLE POSITION SENSOR WITHOUT DOING DIAGNOSTIC CHECK - I ASSUMED THIS WAS A COMMON PROBLEM. I TOOK MY VEHICLE TO LDA AUTO WHERE THE OWNER/EXPERT ON VEHICLE ELECTRICAL SYSTEMS INSTALLED AN AFTERMARKET THROTTLE BODY ASSEMBLY (PART = $254); THE THROTTLE POSITION SENSOR IS AN INTEGRAL PART OF THE THROTTLE BODY ASSEMBLY SO THE ENTIRE PIECE HAD TO BE REPLACED. A "RELEARN PROCEDURE" WAS PERFORMED. ANY NEEDED ADJUSTMENTS MADE. CODE SYSTEM RESET AND TESTED. VEHICLE WAS TEST-DRIVEN. (LABOR = $80). I DROPPED MY VEHICLE OFF AT 7:00AM, GOT A RIDE TO WORK FROM SHOP STAFF, AND RECEIVED MESSAGE THAT MY VEHICLE WAS COMPLETED SAME DAY. OWNER EVEN DEDUCTED THE $20 "SHOP SUPPLIES" FEE FROM MY BILL BECAUSE HE STATED HE DID NOT USE ANY SUPPLIES. KUDOS FOR HIS HONESTY!!! TOTAL BILL CAME TO A LITTLE LESS THAN $350. OWNER SHOWED ME EXACTLY WHAT HE DID, OFFERED TO GIVE ME THE OLD PART, LET ME CHOOSE WHICH MFG TO ORDER FROM ONLINE. CAN'T SAY ENOUGH GREAT THINGS ABOUT THIS EXPERIENCE! TODAY IS 2/23/2017 AND MY IMPALA HAS NOT HAD ANY OTHER PROBLEMS SINCE THIS REPAIR; IN FACT, IT SEEMS TO BE A BIT MORE RESPONSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956520February 23, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, THERE WAS AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE CONTACT STATED THAT THE TRANSMISSION EXPLODED WHILE THE VEHICLE WAS ON THE ROADWAY. THE CONTACT WAS ABLE TO SAFELY PUSH THE VEHICLE OUT OF THE WAY OF ONCOMING TRAFFIC. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 36,700.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10956531February 23, 2017
UNKNOWN OR OTHER
YESTERDAY FED 22 WE WHERE AT HOME AND WE HERED A LOUD SOUND I WHEN OUT SIDE AND THE CAR WAS CATCHING ON FIRE. THE CAR WAS COMPLETELY OFF AND PARKED IN ARE PARKING LOT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10956609February 23, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE IS HAVING THE ABS KICK ON IN UNECCESSARY CONDITIONS. THEN THE VEHICLES TRACTION CONTROL WILL TURN OFF AND THE ABS LIGHT COMES ON AND BOTH STAY ON UNTIL I TURN THE VEHICLE OFF. FROM RESEARCH THIS SEEMS TO BE A PROBLEM WITH THIS LINE OF VEHICLE, BOTH A COSTLY FIX AND A COMMON PROBLEM. PLEASE HELP ME ADDRESS THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955717February 21, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY SERVICE STABILITRACK, REDUCE ENGINE POWER LIGHT CAME ON WHILE I WAS EXITING THE FREEWAY. WHEN THIS HAPPENED I HAD ALMOST NO BRAKE PEDAL. I COULDN'T STOP AT THE LIGHT AT THE END OF THE EXIT, LUCKILY NO OTHER CARS WERE AROUND. IF I HAD BEEN ON A MAIN STREET AT 45MPR AND HAD TO STOP FOR A RED LIGHT I WOULD HAVE NEVER STOPPED ON TIME. I'M VERY LUCKY NO CARS WERE AT THE LIGHT WAITING OR COMING IN A DIFFERENT DIRECTION WITH THE GREEN LIGHT. I SEE THIS PROBLEM ALL OVER EDMUNDS AND ON YOU TUBE AND AS FAR AS I CAN TELL IT'S 100% CHEVROLET. HOW CAN THIS NOT BE A RECALL. THERE ARE DOZENS AND DOZENS OF THE SAME COMPLAINT ON EDMUNDS AND YOU TUBE. IT SEEMS LIKE EVERY YOU TUBE VIDEO HAS A DIFFERENT FIX FOR THE PROBLEM....FROM PULLING OUT THE FUSE TO THE STABILITRACK TO OVER A THOUSAND DOLLARS IN REPAIRS. DOES THERE HAVE TO BE A DEATH TO GET THE ATTENTION OF CHEVROLET. THE LIGHT HAD COME ON A FEW TIMES BEFORE BUT THIS WAS THE FIRST TIME IT HAPPENED WHILE I WAS DRIVING. USUALLY IT CAME ON AND I WOULD TURN THE CAR OFF FOR A FEW MINUTES AND IT WOULD BE FINE......SO HOW COULD THIS BE ANYTHING BUT A MALFUNCTION IF IT GOES OFF AND ON AT ANY WHIM. THEY MUST KNOW ABOUT THIS PROBLEM AS IT SEEMS TO BE VERY PREVALENT AND AGAIN FROM WHAT I HAVE READ IT'S ALWAYS A CHEVROLET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955626February 20, 2017
UNKNOWN OR OTHER
RANDOM ENGINE AND ELECTRICAL SYSTEM SHUTDOWN AT LOW (IDLE) SPEED OR WHEN STOPPED AT A TRAFFIC LIGHT. VEHICLE GOES COMPLETELY DEAD AND POWER STEERING LOCKS UP. ALL INSTRUMENT PANEL DISPLAY IS DEAD. GENERALLY VEHICLE RESTARTS AUTOMATICALLY IN 5-10 SECONDS. A FEW TIME I HAD TO RESTART IT. THIS WAS VERY RANDOM BUT ON SAT 2-18-2017 IT HAPPENED 6 TIMES WITHIN 10 MINUTES WHILE IN HEAVY TRAFFIC AND STOPPED AT TRAFFIC LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955521February 19, 2017
ELECTRONIC STABILITY CONTROL (ESC)
THE VEHICLES TRACTION CONTROL LIGHT COMES ON WHEN MAKING SLOW LEFT TURNS AND THE VEHICLES FRONT WHEEL SEEMS TO LOCK UP IT ALMOST FEELS LIKE HAVING RUN OVER SOMETHING.IT SEEMS TO HAPPEN WHEN TURNING LEFT AFTER HAVING BEEN AT A STANDSTILL.THIS WAS THE SECOND OR THIRD TIME IT HAS HAPPENED IN TWO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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