Bulletin de service

2021-2023 Toyota Vehicle Control App Issues

Toyota has released a Technical Service Bulletin (TSB) addressing issues where vehicle control apps may not operate as expected due to various factors like preconditions, vehicle settings, or network coverage. This affects multiple 2021-2023 Toyota models.

ByAhmet Topcu — Founder & Editor-in-Chief2022 Toyota Camry
2022 TOYOTA Camry — Toyota vehicle control apps
Editorial illustration generated for this article.
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Toyota 4Runner
2021–2022
Toyota Avalon
2021–2022
Toyota bZ4X
2023
Toyota C-HR
2021–2022
Toyota Camry
2021
Toyota Corolla
2021–2022
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Toyota Highlander
2021–2022
Toyota Mirai
2021–2022
Toyota Prius
2021–2022
Toyota RAV4
2021–2022
Toyota Sequoia
2021–2022
Toyota Tacoma
2021–2022
Toyota Tundra
2021–2022
Toyota Venza
2021–2022

Toyota has issued a Technical Service Bulletin (TSB) 10214347 to address concerns regarding the operation of Toyota vehicle control apps in certain 2021-2023 models. This bulletin clarifies why owners might experience situations where their vehicle control applications do not function as anticipated.

Symptoms

Owners may notice that their Toyota vehicle control apps do not operate reliably or consistently. This can manifest as delayed responses, inability to connect, or features failing to activate through the app.

Understanding the Issue

According to Toyota, the primary reasons for vehicle control apps not operating as expected are related to specific preconditions, vehicle settings, and network connectivity. These include:

  • Preconditions not established: The vehicle's normal operating parameters might not be met, which are necessary for the apps to function correctly.
  • Vehicle settings: Certain settings within the vehicle itself could be preventing the apps from communicating or performing their intended actions.
  • Network/cellular coverage concerns: Insufficient or unstable cellular network coverage for the vehicle can disrupt communication between the app and the vehicle's systems.

What Owners Can Do

If you are experiencing issues with your Toyota vehicle control apps, consider the following steps:

  • Check vehicle preconditions: Ensure your vehicle is in a state where remote functions are typically allowed (e.g., engine off, doors locked).
  • Review vehicle settings: Consult your owner's manual or vehicle infotainment system settings to confirm that app-related features are enabled and configured correctly.
  • Assess network coverage: Verify that your vehicle is in an area with good cellular network coverage. Moving the vehicle to a different location might resolve connectivity issues.

If problems persist after checking these factors, it is recommended to contact your authorized Toyota dealership for further diagnosis and assistance.


Source: NHTSA ID: 10214347

Frequently Asked Questions

What is TSB 10214347 about?
TSB 10214347 from Toyota addresses situations where vehicle control apps might not operate as expected due to various factors like preconditions, vehicle settings, or network/cellular coverage concerns.
Why are my Toyota vehicle control apps not working?
Your Toyota vehicle control apps might not be working due to normal operating preconditions not being met, incorrect vehicle settings, or poor network/cellular coverage, as outlined in Toyota's TSB 10214347.
Which Toyota models are affected by vehicle control app issues?
This TSB affects a wide range of 2021-2023 Toyota models, including the Camry, Highlander, RAV4, Corolla, and many others.
What should I do if my Toyota app isn't connecting to my vehicle?
First, check if your vehicle is in an area with good cellular coverage and that all necessary vehicle settings are enabled. Ensure the vehicle's preconditions for remote operation are met. If the issue continues, contact your Toyota dealership for support.

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