Saturn Outlook Complaints

1,352 consumer complaints on file.

#10328720May 4, 2010
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
THE GAS PEDAL ON MY 2008 SATURN OUTLOOK HAS STUCK IN THE FULL THROTTLE POSITION FOUR TIMES SINCE I PURCHASED THE VEHICLE. THE LATEST WAS JUST TODAY WHEN I PULLED OUT INTO TRAFFIC AND TO MERGE WITH THEM I APPLIED FULL THROTTLE. WHEN I RELEASED THE THROTTLE THE CAR JUST KEPT ACCELERATING BECAUSE THE GAS PEDAL WAS STUCK UNDER THE FLOOR MAT. I HAD TO PUT THE CAR IN NEUTRAL, PULL OFF THE ROAD, AND ADJUST THE FLOOR MAT TO RELEASE THE GAS PEDAL. THIS IS EASILY REPRODUCIBLE AND HAS HAPPENED FOUR TIMES ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328296April 30, 2010
EXTERIOR LIGHTING
2008 SATURN OUTLOOK HEADLIGHT. THE PASSENGER HEADLIGHT IS GOING ON AND OFF. THE WIRING IS HOT TO THE TOUCH. PLUS I CAN'T GET TO THE LIGHT AREA WITHOUT TAKING OFF THE BUMPER SKIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328090April 29, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT MY 2007 SATURN OUTLOOK THE PASSENGER LOW BEAM WENT OUT. UPON OPENING THE HOOD WHEN I STOPPED I NOTICED THE DISTINCT ODOR OF BURNT PLASTIC. UPON FURTHER EVALUATION WHILE REMOVING THE BULB I OBSERVED THAT THE INSULATION FOR THE WIRING HARNESS HAD MELTED OFF AND SHORTED AT THE INTERFACE BETWEEN THE WIRE AND CONNECTOR. THE CONTACT FOR THE BULB ALSO EXHIBITED CHARRING AT THE CONNECTOR CONTACT. AN INTERNET SEARCH FOR A REPLACEMENT BULB ALERTED ME THAT THERE IS A SERVICE BULLETIN (09-08-42-004) ADDRESSING THE REPLACEMENT OF THIS HARNESS SHOULD THE HEADLIGHT FAIL. I FEEL THIS IS A OEM DESIGN FLAW AND SAFETY ISSUE SINCE THE HARNESS CAN SHORT OUT TO THE POINT TO WHERE THE INSULATION IS MELTED COMPLETELY OFF EXPOSING BARE WIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327056April 22, 2010
EXTERIOR LIGHTING
PASSENGER SIDE HEADLAMP WENT OUT. ASSUMED IT WAS JUST A BURNED BULB BUT WHEN TAKEN TO THE DEALERSHIP WAS ADVISED THAT THE HEADLAMP WIRING HARNESS HAD ACTUALLY MELTED. THE HARNESS AND BULB WERE REPLACED AT A COST OF OVER $300 WHICH NEITHER GM NOR THE DEALERSHIP WERE WILLING TO COVER, DESPITE THE FACT THAT NOT ONLY COULD IT BE A FIRE/SAFETY HAZARD BUT THAT THE COMPANY IS FULLY AWARE OF IT AS THEY ISSUED A TSB IN REGARDS TO THE ISSUE ("TSB #09-08-42-004 "LOW BEAM HEADLAMP REPLACEMENT/DIAGNOSIS (INSPECT FUSE, BULB, HARNESS, REPLACE HARNESS AND FILL CONNECTOR CAVITY FOR LOW BEAM BULB CONNECTOR WITH NYOGEL GREASE) - (MAY 29, 2009). DOCUMENT ID: 2284787. APPLIES TO MODELS 2007-2009 SATURN OUTLOOK) THIS IS CLEARLY A DESIGN FLAW THAT NEEDS TO BE ADDRESSED SINCE NUMEROUS CUSTOMERS HAVE POSTED SIMILAR OCCURRENCES ON FORUMS (IE: HTTP://WWW.SATURNOUTLOOKFORUM.NET/INDEX.PHP?TOPIC=818.60). A CUSTOMER'S HEADLIGHTS GOING OUT DURING A NIGHT DRIVE WOULD BE EXTREMELY DANGEROUS, NOT TO MENTION THE POTENTIAL FIRE HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326744April 21, 2010
STEERING
WHILE PULLING INTO A PARKING LOT, I LOST STEERING. I TOOK IT TO THE DEALERSHIP AND THEY STATED THEY COULD NOT FIND ANYTHING WRONG WITH THE POWER STEERING PUMP. THEY ASKED IF I DROVE THROUGH A PUDDLE. IT WAS RAINING DURING THE INCIDENT. THE DEALERSHIP STATED WATER PROBABLY GOT ON THE BELTS AND CAUSED THE PROBLEM. THEY STATED INNER FENDER GUARDS COULD HELP SOLVE THE PROBLEM. MY INCIDENT ONLY OCCURRED AT ABOUT 5 -10 MPH, BUT IT GETS ME A LITTLE NERVOUS IF THIS OCCURRED ON A HIGHWAY AROUND 55 - 60 MPH. IT SEEMS LIKE THERE IS MORE TO THE PROBLEM THEN JUST WATER GETTING ON THE POWER STEERING BELTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326320April 19, 2010
EXTERIOR LIGHTING
THE PASSENGER SIDE LOW BEAM ON MY 2008 SATURN OUTLOOK WENT OUT. WE REPLACED IT THEN 2 WEEKS LATER IT WENT OUT AGAIN. WE TOOK IT TO THE DEALER AND HE SAID WE NEEDED TO REPLACE THE SOCKET BECAUSE IT WAS BURNED OUT AND THIS IS A COMMON PROBLEM WITH THIS CAR. I HAVE NOT YET CORRECTED THE PROBLEM BECAUSE I DO NOT HAVE THE $750.00 TO REPAIR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325947April 16, 2010
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED AND THE LINKAGES BETWEEN THE MOTORS AND WIPERS WERE INOPERABLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 08V410000 (VISIBILITY: WINDSHIELD WIPER/WASHER: LINKAGES). THE MANUFACTURER STATED THAT HE WOULD GET A DISCOUNT ON REPAIR EXPENSES. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325758April 14, 2010
EXTERIOR LIGHTING
DRIVER'S SIDE LOW BEAM HEADLAMP BURNED OUT. REPLACED WITH FACTORY BULB AND FAILED ONCE AGAIN. REPLACED ONE MORE TIME AND NOTICED DISCOLORED SOCKET. THE BULB FAILED A THIRD TIME. REPORTED THE PROBLEM TO SATURN 4/14/2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325494April 13, 2010
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT SHE WAS SITTING IN THE FRONT PASSENGER SEAT WHEN SHE NOTICED THAT THE AIR BAG LIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE SHE WAS INFORMED THAT THE PASSENGER PRESENT MODULE WAS DEFECTIVE BUT HER VEHICLE WAS NOT INCLUDED IN RECALL 07V062000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE). THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER BUT WAS OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. THE CURRENT MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324882April 10, 2010
EXTERIOR LIGHTING
2008 SATURN OUTLOOK XE PASSENGER SIDE LOW BEAM HEADLIGHT HAS FAILED. CAR HAS 26K MILES. LIGHT WAS INTERMITTENT FOR 2-3 WEEKS THEN TOTALLY FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324416April 8, 2010
SEATS
SINCE DECEMBER 2007 WHEN I BOUGHT A 2008 SATURN OUTLOOK XR, I HAVE BEEN HAVING PROBLEMS WITH MY REAR (2ND ROW) FOLDING SEAT. THE PROBLEM PERSISTS AND I HAVE TAKEN IT TO THE DEALERSHIP PLENTY OF TIMES AND STILL NOT FIXED. THE PROBLEM WITH THE REAR FOLDING SEATS ARE AS FOLLOWS: WHILE THE VEHICLE IS IN MOTION OR STOPPED, THE REAR FOLDING SEATS POPS UP, WITH OR WITHOUT A PERSON SITTING ON THE SEATS. EVERY TIME I TAKE IT TO THE DEALERSHIP, THEY ADVISED THEY WERE UNABLE TO REPAIR IT, BECAUSE COMPANY POLICY STATES, "IF IT DOES NOT HAPPEN IN THE MECHANIC'S PRESENCE THEN IT CAN NOT BE FIXED". PLEASE UNDERSTAND, I HAVE TWO SMALL KIDS (2 1/2 YEAR OLD AND A 10 MONTH OLD) AND BOTH OF THE KIDS RIDE IN THE BACK SEAT IN THEIR CAR SEATS. AND EVEN WITH THE KIDS IN THEIR CAR SEATS AND MY WIFE SITTING IN BETWEEN THEM, THE SEATS POPS UP. I HONESTLY DO NOT KNOW WHAT TO DO ANYMORE. I HAVE BEEN SUGGESTED TO GO TO THE NEWS MEDIA AND SHOW THEM THE DANGER OF THIS MALFUNCTION AND IT SEEMS THAT THIS IS THE LAST BEST SUGGESTION FOR SATURN TO CONSIDER HELPING ME. MY WARRANTY ENDS IN DECEMBER 2010 AND WHAT WILL I DO THEN? I HAVE MET OTHERS AT THE DEALERSHIP WITH THIS PROBLEM AND ONE OF THEM WAS A SATURN MECHANIC (RAUL, WHO OWNS AN OUTLOOK) WHO HAD THE SAME PROBLEM AND HE CONFESSED TO ME THAT HE FIXED HIS BY HAVING ONE OF HIS EMPLOYEES ORDER THE PART (NEW 2ND ROW SEATS). I ASKED HIM WHY HE COULD NOT DO IT, AND HIS RESPONSE WAS, "SORRY, BUT IT DID NOT HAPPEN IN THE MECHANIC'S PRESENCE." I UNDERSTAND THAT POLICY, BUT YOU NEED TO UNDERSTAND MY CONCERNS FOR MY FAMILY AND THEIR SAFETY. I ALSO UNDERSTAND THAT SATURN IS OUT OF BUSINESS, BUT SOMEBODY NEEDS TO BE HELD RELIABLE FOR ANYTHING THAT HAPPENS TO ME OR MY FAMILY. I HOPE SATURN UNDERSTANDS THIS MAJOR CONCERN (DEFECT) AND I HOPE SATURN DOES NOT EXPERIENCE WHAT HAS HAPPENED TO TOYOTA IN THE PAST FEW MONTHS WITH THEIR DEATH DEFECT ON VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324327April 7, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I CONTINUALLY HAVE AN ISSUE WITH A NON-WORKING DRIVER'S SIDE HEADLIGHT. I HAVE REPLACED THE LIGHT BULB TWICE, BUT THIS ONLY WORKS FOR 1-2 WEEKS BEFORE IT GOES OUT AGAIN. THE DEALER HAS IDENTIFIED IT AS A HARNESS SHORT WITH THE HEADLIGHT ASSEMBLY, BUT THE WHOLE ASSEMBLY NEEDS TO BE REPLACED. MY 2008 SATURN OUTLOOK HAD 39000 MILES ON IT WITH AND A MANUFACTURERS EXTENDED WARRANTY (GIVEN TO ME AS PART OF ANOTHER ONGOING WATER LEAK ISSUE THAT IS ALSO NOT COVERED BY THIS WARRANTY) AND THEY STATED THAT THIS IS NOT A COVERED ITEM. I HAVE SPOKEN WITH THE DEALERSHIP AND CUSTOMER SERVICE AND WAS TOLD THAT THIS IS A $500+ DOLLAR REPAIR THAT IS NOT COVERED ON A 2 YEAR OLD VEHICLE. MOST OF THE TIME I ONLY HAVE ONE WORKING HEADLIGHT AND THIS IS A SAFETY ISSUE. I HAVE DONE SOME RESEARCH ON THE INTERNET AND THIS SEEMS TO BE A KNOWN AND ONGOING ISSUE THAT IS NOT BEING ADDRESSED BY GENERAL MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324330April 7, 2010
STRUCTURE
I HAVE A 2008 SATURN OUTLOOK THAT AROUND 25000 MILES STARTED LEAKING WATER FROM THE SUN ROOF, WINDSHIELD PILLARS AND HEADLINER. THE WATER LEAK ALSO CAUSED THE BRAKE SWITCH TO CORRODE AND THE EMERGENCY BRAKE LIGHT AND ALARM TO CONTINUOUSLY GO OFF. VEHICLE WAS TAKEN TO THE DEALERSHIP THAT IDENTIFIED A RECALL FOR SUNROOM DRAINS THAT TO CORRECT THE ISSUE. ABOUT 3 WEEKS LATER WATER STARTED LEAKING INTO THE VEHICLE AGAIN AND IT HAS BEEN ONGOING EVER SINCE. THE VEHICLE HAS BEEN BACK TO 3 DIFFERENT DEALERSHIPS A TOTAL OF 5 TIMES FOR THE WATER LEAK AND EACH TIME THE LEAK WOULD GO AWAY FOR A COUPLE OF WEEKS OR SO. THE VEHICLE SMELLS FROM THE CONTINUOUS LEAKING WATER. I WAS ADVISED THAT ONCE THE LEAK WAS TOTALLY REPAIRED THEY WOULD WORK WITH ME TO REPLACE THE DAMAGED CARPETS AND HEADLINER. AROUND OCTOBER 2009 THE SATURN CUSTOMER SERVICE OFFERED ME A COMPLETE BUMPER TO BUMPER WARRANTY TO CONTINUE COVERAGE ON MY VEHICLE AND SO THEY COULD WORK ON THE LEAK. IN JANUARY 2010 THE WATER LEAK RE-APPEARED BUT ALL OF THE SATURN DEALERSHIPS HAD CLOSED DOWN AND GM HAD NOT DETERMINED WHAT DEALERSHIP I SHOULD USE. I WAS ADVISED IN FEBRUARY 2010 TO USE A LOCAL CHEVROLET DEALERSHIP FOR ALL FUTURE REPAIRS, I TOOK THE VEHICLE TO THIS DEALERSHIP FOR THE WATER LEAK AND ANOTHER ISSUE FOR REPAIR AND I WAS ADVISED THAT THE WATER LEAK WAS NOT A COVERED REPAIR EVEN THOUGH IT WAS AN ONGOING DOCUMENTED ISSUE. I WAS GIVEN A SUPPORT NUMBER TO CALL. WHEN I CALLED THE NUMBER AND OPEN UP ANOTHER CUSTOMER SUPPORT TICKET I WAS ADVISED THAT I WOULD BE CONTACTED IN 24-48 HOURS. TWO WEEKS LATER I RECEIVED A CALL BACK AND, I WAS ADVISED THAT THE EXTENDED WARRANTY DOES NOT COVER WATER LEAKS AND THEY WOULD NOT HELP ME WITH MY ONGOING WATER LEAK. I WAS ALSO ADVISED THAT NO REPAIRS WOULD BE DONE FOR ANY OF THE WATER DAMAGE AND THAT I WOULD BE CHARGED AT THE END OF MY LEASE FOR ALL OF THE WATER DAMAGE. I HAVE A LEAKING VEHICLE THAT SMELL S AND THE MANUFACTURE REFUSES TO HELP ME. WHAT CAN BE DONE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323677April 4, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MELTING OF HEADLIGHT WIRING HARNESS, THIS IS THE SECOND INCIDENT ON SAME VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323294April 1, 2010
ELECTRICAL SYSTEM
WIRINIG HARNESS MELTED ON PASSENGER SIDE OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323321April 1, 2010
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT WIRING HARNESS, BURNED, CRACKED AFTER INSTALLATION OF REPLACEMENT HEADLAMPS. (REF: TSB 09-08-42-004)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323404April 1, 2010
STEERING
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER STEERING FAILED. THE STEERING WHEEL BECAME DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THEY COULD NOT DIAGNOSE AND TEST THE VEHICLE ON APRIL 1, 2010. THE FAILURE MILEAGE WAS 62,000. THE APPROXIMATE CURRENT MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322570March 28, 2010
EXTERIOR LIGHTING
2007 SATURN OUTLOOK DRIVER SIDE HEADLIGHT WIRING HARNESSES BURNT OUT *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321906March 25, 2010
EXTERIOR LIGHTING
DRIVERS SIDE HEADLIGHT WENT BAD IN SEPTEMBER. REPLACED BULD AND DURING THE PROCESS NOTICED THE WIRING HARNESS WAS MELTED. LIGHT FAILED TO OPERATE WITH A NEW BULD. I CALLED THE DEALERSHIP AND WAS TOLD THAT THEY KNOW OF THE PROBLEM AND THAT I THEIR FIX WAS TO PUT NYOGEL GREASE ON THE CONNECTOR. I TRIED WHAT THE DEALER RECCOMMENDED WITH NO LUCK. I AM CURRENTLY STATIONED OVERSEAS AND HAVE NO WAY OF GETTING TO A DEALER TO HAVE ITEM REPAIRED. YESTERDAY 24 MARCH OTHER HEADLIGHT STOPS WORKING AS WELL WITH THE SAME ISSUE. THE VEHICLE IS ONLY 2 YEARS OLD WITH 24,643 MILES. THIS IS COMPLETELY ABSUD THAT THERE IS NO RECALL ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321347March 22, 2010
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS FAILED WITHIN A SHORT TIME OF EACH OTHER. BOTH HAVE BEEN REPLACED AND WITHIN A MONTH BOTH HAVE FAILED AGAIN. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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