Saturn Outlook Complaints

1,352 consumer complaints on file.

#10321359March 22, 2010
AIR BAGS
2007 SATURN OUTLOOK AIRBAG SAFTEY LIGHT FAILURE IN PASSENGER. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321305March 21, 2010
EXTERIOR LIGHTING
WE HAVE A 2008 SATURN OUTLOOK AND HAVING PROBLEMS WITH THE DIM LIGHT BULBS BLOWING ON EACH SIDE. I REPLACED THEM 3 DIFFERENT TIMES AND MY WIFE WAS COMING HOME FROM WORK THE OTHER NIGHT AND BOTH DIM HEADLIGHTS BLEW AT THE SAME TIME. I CARRIED IT TO THE DEALERSHIP AND THEY HAD TO REPLACE BOTH LIGHT HARNESSES AND THEY WANT TO CHARGE ME 300 DOLLARS FOR WHAT OUGHT TO BE A SAFETY RECALL. THERE ARE PAGES OF COMPLAINTS ON THE COMPUTER OF EVERY BODY HAVING THE SAME PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320403March 17, 2010
STEERING
DURING A DRIVE FROM ATLANTA, GA TO AUGUSTA GA MY 2007 SATURN OUTLOOK MY STEERING WOULD OCCASIONALLY RESPOND WITH A SLIGHT JERK. AT THE END OF THE TRIP DURING A RIGHT TURN INTO OUR OFFICE PARKING LOT THE POWER STEERING FAILED MOMENTARILY BUT I FINISHED THAT TURN AND THEN A LEFT TURN. AS I STARTED A RIGHT TURN INTO A PARKING SPACE THE POWER STEERING FAILED COMPLETELY. I USED ALL MY STRENGTH TO GET THE VEHICLE INTO THE PARKING SPOT. I STOPPED THE ENGINE AND CHECKED THE POWER STEERING WHICH APPEARED TO BE OVERFUL. I RESTARTED AND ATTEMPTED ADDITIONAL STEERING MANEUVERS WHICH WERE ALL DIFFICULT. I HAD THE VEHICLE TRANSPORTED TO THE REPAIR SHOP WHERE THEY DIAGNOSED A DISINTEGRATION OF SOME INTERNAL COMPONENT OF THE POWER STEERING PUMP. THEY FLUSHED THE SYSTEM AND REPLACED THE PUMP. I BELIEVE THIS FAILURE UNDER OTHER CIRCUMSTANCES COULD LEAD TO A SERIOUS CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320141March 16, 2010
EXTERIOR LIGHTING
I HAVE A 2008 SATURN OUTLOOK. PURCHASED IN FEBRUARY 2008. THE FRONT PASSENGER HEADLIGHT WENT OUT IN THE END OF JANUARY 2010. IT WAS REPLACED ON FEB 6, 2010. I WAS ALSO TOLD THAT THE HEADLIGHT SOCKET IS BURNED AND MAY NEED REPLACEMENT. IT IS NOW MARCH 16, 2010 AND THIS MORNING THE SAME HEADLIGHT IS OUT AGAIN!. THE COST TO REPLACE ONCE AGAIN IS ALMOST THE COST OF THE CAR PAYMENT AND NOW MOST LIKELY IT WILL COST MUCH MORE SINCE I WILL HAVE TO REPLACE THE SOCKET TOO. I MADE IT A POINT TO TURN OFF MY LIGHTS DURING THE DAY AFTER THE REPLACEMENT DUE TO THE RESPORT OF THE SOCKET YET IT STILL BURNED OUT. I HAVE READ THAT THERE ARE A NUMBER OF OUTLOOK OWNERS WITH THIS SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320149March 16, 2010
EXTERIOR LIGHTING
I OWN A '08 SATURN OUTLOOK THAT HAD TWO (2) HEADLIGHT WIRING HARNESSES MELT CAUSING BOTH HEADLIGHTS TO NOT WORK. CONTACTED THE DEALERSHIP AND THEY STATED THAT THIS IS AN ONGOING PROBLEM WITH THIS VEHICLE BUT THERE HAS BEEN NO RECALL. EXACT TERM THAT WAS USED WAS "CAMPAIGN", BUT NOT RECALL. $477.00 PARTS / LABOR TO HAVE MY HEADLIGHTS WORK AGAIN. THIS IS A HUGE SAFETY ISSUE DUE TO THERE ARE NO SIGNS OF THIS PROBLEM OCCURRING FOR YOU TO ALLEVIATE THE PROBLEM. AND THE ONLY WAY TO ACCESS THE HEADLIGHT ASSEMBLY IS TO REMOVE THE WHOLE FRONT FASCIA (BUMPER) FROM THE VEHICLE. OF COURSE BOTH HEADLIGHTS WENT OUT AS I WAS DRIVING DURING NIGHTTIME HOURS IN THE DARK. PLEASE HELP MAKE THIS A SAFETY RECALL, DUE TO THE HUGE SAFETY CONCERN THIS POSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319637March 15, 2010
STEERING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH IN EXTREMELY HEAVY RAIN CONDITIONS. SUDDENLY, THE ENTIRE INSTRUMENT PANEL LIGHTING BECAME DIM AND THERE WAS A LOSS OF POWERING STEERING FOR A PERIOD OF THIRTY SECONDS. THE FAILURE OCCURRED FOUR TIMES IN RAINY WEATHER CONDITIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE FRONT FENDER LINER. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTION. THE IDENTICAL FAILURES CONTINUED TO OCCUR AFTER THE SERVICE REPAIR WAS PERFORMED. THE FAILURE MILEAGE WAS 27,689.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319854March 15, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT TURNED THE IGNITION OFF. THE ENGINE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER AND IT STARTED ON THE FIRST ATTEMPT. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENTIRE INSTRUMENT PANEL BECAME NONFUNCTIONAL. THE GAUGES DISPLAYED A ZERO READING. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE INSTRUMENT CLUSTER WAS REPLACED; HOWEVER, AFTER THE VEHICLE WAS REPAIRED, THE INSTRUMENT PANEL INTERMITTENTLY MALFUNCTIONED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE FAILURE WOULD BE INVESTIGATED. THE VEHICLE HAS NOT BEEN REPAIRED. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 18,000. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319906March 15, 2010
POWER TRAIN, ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PURCHASED THIS 2008 VEHICLE IN JULY 2008, USED BUT "NEW" WITH A BIT OVER 16,000 MILES ON IT FROM A DEALERSHIP IN SYRACUSE THAT IS NO LONGER ACTIVE. MY VEHICLE HAS ALWAYS BEEN WELL CARED FOR AND SERVICED ACCORDINGLY. STARTING JAN. 31, 2010, THE ENGINE BEGAN TO MAKE A LOUD KNOCK. IT DID NOT MATTER IF I WARMED THE VEHICLE, OR IF IT WAS WARM WEATHER OR COLD. ON SOME INSTANCES IT SEEMED TO NOT ACCELERATE ON THE HIGHWAY AS IT SHOULD. OFTEN HESITATING TO "GO". IT HAS BEEN INTO THE DEALERSHIP FOUR DIFFERENT OCCASIONS, FOR A TOTAL OF 21 DAYS OUT-OF-SERVICE CUMULATIVELY, SOON TO BE MORE. THE FIRST TIME THEY GAVE IT BACK THE NEXT DAY AS THEY STATED THEY COULD NOT DUPLICATE THE NOISE. THREE DAYS LATER THE KNOCK WAS BACK. THE SECOND TIME IT WENT IN THEY HAD FOR 7 DAYS, COULD NOT DUPLICATE. 2 DAYS LATER BACK AGAIN...THE THIRD TIME THE DEALERSHIP LOCALLY HERE PUT A NEW TIMING CHAIN IN. THEY SAID IT WAS "SLACK". HOWEVER, THIS DID NOT FIX THE ISSUE. IT WAS SUPPOSED TO GO BACK IN FOR THE SAME ENGINE KNOCKING, ETC. BEFORE IT COULD GO IN I WAS DRIVING AT NIGHT WITH SMALL CHILDREN IN THE CAR ON A HIGHWAY AND HAD NO HEADLIGHTS. AFTER TAKING IT TO THE DEALERSHIP THEY SAY THE WIRING HARNESS MELTED AND THEY HAVE NO IDEA WHY. THEY TAKE THE VEHICLE IN AGAIN FOR A FOURTH TIME. TELL ME ITS FIXED. NEW WIRING HARNESS. PICK UP VEHICLE..SAME ENGINE KNOCK PRESENT. THEY NOW SAY MAYBE ITS A LIFTER? CAM? DON'T HAVE PARTS. GIVE ME THIS SAME VEHICLE TO CONTINUE TO DRIVE. SOMETHING IS FISHY HERE. HOW MANY VEHICLES DOES IT TAKE FOR A SAFETY RECALL OR INVESTIGATION????? DOES SOMEONE HAVE TO DIE?! HEADLIGHTS GOING OUT AT NIGHT ON HIGHWAY, ENGINE NOT ACCELERATING....MAJOR SAFETY ISSUES. MULTIPLE COMPLAINTS. I'D RATHER NOT HAVE SOMEONE CALLED TO THE SCENE OF MY DEATH OR THE DEATHS OF MY CHILDREN BECAUSE OF A KNOWN DEFECT THAT IS NOT BEING ADDRESSED! ALSO, ANOTHER 2008 SATURN OUTLOOK IS AT THE SAME DEALERSHIP FOR SIMILAR PROBLEMS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320014March 15, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
SATURN OUTLOOK XR HEADLIGHTS WENT OUT WHEN WIRE ON LEFT FRONT HEADLIGHT MELTED WIRING.. THIS HAPPENED IN JANUARY 2010 WHEN THE RIGHT FRONT WENT OUT AND MELTED THE WIRING. COST TO REPLACE THE ONE IN JANUARY $640.00 AND WAS TOLD TODAY TO REPLACE THE LEFT FRONT WILL BE $750.00. THIS IS A DEFECT AND SHOULD BE RECALLED AS YOU CAN LOOK AT MANY WEB SITES AND MANY PEOPLE ARE HAVING THIS PROBLEM. WE NOTICED THAT THIS ONLY HAPPENS WHEN THE LIGHTS ARE ON HIGH BEAM ONLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320026March 15, 2010
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT WIRING HARNESS BURNED ON PASSENGER SIDE. HEADLAMP NO LONGER WORKS, EVEN WITH NEW BULB REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319366March 12, 2010
EXTERIOR LIGHTING
DRIVER SIDE LOW BEAM HEAD LIGHT WENT OUT. ALSO DAY TIME DRIVING LIGHT ON DRIVER SIDE OUT. I WAS TOLD BY DEALERSHIP REPAIR THAT THE WIRE HARNESS NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317470March 7, 2010
ELECTRICAL SYSTEM
WIRING HARNESS ON 2008 SATURN OUTLOOK MELTED CAUSING HEADLIGHTS TO NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317530March 7, 2010
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT WIRING ISSUE. FIRST THE PASSENGER SIDE LOW BEAM WENT OUT WHILE ON VACATION, IT WAS REPAIRED AT THE SATURN DEALERSHIP IN KELOWNA, BC CAN. THEY TOLD ME THE "PIGTAIL ASSEMBLY" DID A MELTDOWN. NOW THE DRIVERS SIDE HAS GONE OUT I REPLACED THE BULB AND THAT LASTED ABOUT 24 HOURS AND IT BURNED AGAIN, THE SERVICE SHOP I TOOK IT TO TOLD ME SATURN TOLD THEM THEY WOULD HAVE TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY TO THE TUNE OF ABOUT $600 + DOLLARS!!!! TO REPAIR A HEADLIGHT!!!!! IT IS ALMOST IMPOSSIBLE FOR A NORMAL MAN TO GET HIS HAND IN THE AREA OF THE REAR OF THE HEADLIGHT TO CHANGE THE BULB WHICH I THINK IS RIDICULOUS BUT THAT'S ANOTHER STORY. THIS PROBLEM FROM WHAT I AM HEARING IS A COMMON PROBLEM WITH OUTLOOK OWNERS AND IN MY OPINION CONSTITUTES A RECALL NOTICE TO ALL OUTLOOK OWNERS?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316772March 4, 2010
STEERING, SERVICE BRAKES, ELECTRIC
2 COMPLAINTS ABOUT THE SATURN OUTLOOK: 1) BRAKING & BRAKE FLUID PROBLEMS. DEALER HAS REPLACED BRAKE FLUID SAYING THAT THE FACTORY BRAKE FLUID WAS NOT CORRECT. BRAKING IS STILL DIFFICULT AND BRAKE PEDAL NEEDS TO BE PRESSED MORE THAN ONCE FOR PROPER BRAKING PRESSURE TO KICK-IN. 2) SINCE NEW, THE OUTLOOK HAS A POPPING OR CRACKING SOUND WHENEVER THE STEERING WHEEL IS TURNED FROM RIGHT OR LEFT, AT LEAST 2-3 TIMES IN EACH DIRECTION FROM CENTER. BROUGHT MATTER TO THE DEALERS ATTENTION AND SAID OTHER REPORTS HAD BEEN MADE, BUT NO SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313203February 26, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY:REAR WINDOW WIPER/WASHER, VISIBILITY:WINDSHIELD WIPER/WASHER, SEAT BELTS:FRONT, AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE, STEERING:HYDRAULIC POWER ASSIST SYSTEM
2007 SATURN OUTLOOK, CONSUMER RECEIVED NOTIFICATION OF REJECTION. * BF THE SUNROOF LEAKED, THE REAR WIPER WAS BROKEN AND THE FRONT PASSENGER AIR BAG DID NOT ACTIVATE. THE DRIVER'S SEAT BELT WAS IMPROPERLY ALIGNED FROM A PREVIOUS REPAIR AND THE FRONT WIPERS FAILED. LAST MONTH, THE POWER STEERING FUNCTION WAS SEVERELY COMPROMISED WHILE DRIVING THROUGH A HEAVY RAINSTORM. THE POWER STEERING WAS PROVIDING INCONSISTENT FEEDBACK WHICH APPEARED TO BE CAUSED BY A SLIPPING BELT TO THE POWER STEERING PUMP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314085February 25, 2010
EXTERIOR LIGHTING:HEADLIGHTS
MY WIFE'S SATURN OUTLOOK HEAD LAMP HAD TO BE REPLACED FIRST TIME THE HARNESS WAS BURNT AND HAD TO BE REPLACED NOW WE CANT KEEP LIGHT BULBS IN THEM THIRD TIME TO GET IT REPLACED ON THE DRIVER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314168February 25, 2010
EXTERIOR LIGHTING
2008 SATURN OUTLOOK LOW BEAM HEADLIGHT GOING OUT. VARIOUS SATURN SITES HAVE REGISTERED COMPLAINTS ABOUT DEALERS CHARGING $600/$800 TO REPLACE LIGHT BULB. SEEMS UNDERLYING PROBLEM PERTAINS TO THE WIRING HARNESS MELTING. THIS IS A SAFETY PROBLEM WITH HEADLIGHTS CONTINUING TO BURN OUT. REF: TSB #09-08-42-004. DOCUMENT ID: 2284787. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313533February 24, 2010
EXTERIOR LIGHTING
WE HAVE A 07 SATURN OUTLOOK THAT HAS A WIRING PROBLEM WITH THE DRIVERS SIDE HEADLIGHT THAT HAS BEEN GOING ON FOR A YEAR OR SO AND BEGAN WHEN OUR VEHICLE WAS AT APPROX 38,000 MILES. WE HAVE CHANGED THE BULB SEVERAL TIMES BUT IT BURNS OUT WITHIN A WEEK OR TWO OF REPLACING IT. THE WIRING IS MELTED AT THE SOCKET FOR THE LIGHT BULB. WE TOOK IT IN TO DEALER AND WAS TOLD WE WOULD HAVE TO REPLACE THE ENTIRE HEADLAMP UNIT AND THAT IT WOULD COST APPROX $500.00 - $600.00 TO DO SO AND THAT IT WAS NOT COVERED UNDER ANY WARRANTY, NOR WHERE THERE ANY RECALLS. WE HAVE TRIED TO FIND THE PART AT SEVERAL AUTO PART STORES (RIELLY'S, AUTOZONE) BUT NOBODY SELLS IT. I HAVE TALKED TO OTHERS WHO HAVE THE SAME PROBLEM AND THE SERVICE AGENT AT THE DEALER SAID THEY SEE A LOT OF THESE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313258February 24, 2010
VISIBILITY:SUN/MOON ROOF ASSEMBLY
FAX FWD (FL) CO-OWNERS OF A 2008 SATURN OUTLOOK WITH A DEFECTIVE SUNROOF, REQUESTING GM REIMBURSE REPAIR COST FOR GM MFR DEFECT, REPLY TO TALLAHASSEE, FL OFC. *TGW THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE EXPENSES INCURRED TO FIX A LEAK IN THE SUNROOF. THE VEHICLE STARTING LEAKING IN JUNE 2008 AND THE DEALER ALLEGEDLY FIXED IT. THEY ADDED EXTENSIONS TO THE DRAIN. THE CONSUMER BELIEVED THE VEHICLE WAS DESIGNED POORLY WITH DRAINS AND TUBES THAT WERE TOO SHORT. IT STARTED LEAKING AGAIN AND HAD TO BE TAKEN BACK SEVERAL MONTHS LATER. AGAIN, THE DEALER CLAIMED IT WAS FIXED AGAIN. HOWEVER, IT STARTED LEAKING AGAIN IN JANUARY 2009. GM INFORMED THE CONSUMER TO TAKE IT TO ANOTHER DEALER, BUT THEY WOULD NOT BE RESPONSIBLE FOR THE COST OF FIXING THE DEFECT. IT LEAKED AGAIN ON FEB 12TH.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313005February 23, 2010
EXTERIOR LIGHTING
THE LOW-BEAM HEADLIGHTS IN MY 2009 SATURN OUTLOOK HAVE A SEVERE SAFETY ISSUE -- THEY ARE FAILING REGULARLY NOW, WISH POSES A MAJOR ISSUE WHEN IT OCCURS AT NIGHT. I PURCHASED THE CAR USED FROM A LOCAL DEALER IN NOVEMBER 2009, AND WHILE I WAS TEST DRIVING IT, THE RIGHT LOW-BEAM BULB BURNED OUT. TO MY KNOWLEDGE, THIS WAS THE ORIGINAL BULB AND IT WAS TO BE EXPECTED THAT IT WOULD NEED TO BE REPLACED AFTER 35000 MILES. HOWEVER, IN EARLY FEBRUARY 2010, THE SAME BULB WENT OUT AGAIN, THIS TIME SIMULTANEOUS TO THE LEFT LOW-BEAM BULB BURNING OUT (THE EXPECTED BURN-OUT OF THE ORIGINAL BULB), LEAVING ME WITH NO HEADLIGHTS AT NIGHT. THE DEALER INFORMED ME THAT THE HARNESS FOR THE RIGHT BULB HAD MELTED AND WOULD HAVE TO BE REPLACED ALONG WITH THE BULB. THEY PERFORMED THE SERVICE FREE-OF-CHARGE. NOW, LESS THAN TWO WEEKS LATER, THE RIGHT HEADLIGHT IS OUT AGAIN, AND I AM TAKING IT IN FOR REPAIR. I HAVE READ COMPLAINTS FROM MANY 2007 AND 2008 SATURN OUTLOOK OWNERS WITH THE IDENTICAL PROBLEM, BUT NONE YET FOR THE 2009 MODEL YEAR, PRESUMABLY BECAUSE FEW 2009S HAVE AS MANY MILES AS MINE DOES AT THIS TIME. THIS REPEATED FAILURE IS BOTH (1) VERY DANGEROUS AND (2) VERY COSTLY. WHEN A FIX OR RECALL IS ISSUED FOR THE 2007 AND 2008 MODEL YEARS, IT NEEDS TO BE CARRIED FORWARD FOR THE 2009 MODEL YEAR, AS IT IS CLEAR THAT SATURN USED THE SAME ASSEMBLY FOR ALL THREE YEARS AND THE 2009S ARE HAVING THE SAME PROBLEM AS THE EARLIER MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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