Saturn Outlook Complaints

1,352 consumer complaints on file.

#10413748July 20, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
LOW BEAM DRIVER'S SIDE HEADLAMP ON SATURN OUTLOOK. BULB APPEARED TO FAIL BUT ON FURTHER INSPECTION OF THE WIRING HARNESS IT WAS MELTED AT THE CONNECTOR. THIS HAPPENED IN JAN/FEB OF 2011 AND NOW (JUL) THE PASSENGER SIDE IS OUT. REPLACED THE LIGHT BULB INITIALLY ON BOTH ONLY TO HAVE IT CONTINUOUSLY GO OUT. INSPECTING WIRING HARNESS ON THE PASSENGER SIDE LATER TODAY. THIS CLEARLY APPEARS TO BE A FIRE HAZARD. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413749July 20, 2011
EXTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
2008 SATURN OUTLOOK. REPLACED BOTH FRONT HEADLIGHTS IN THE PAST TWO MONTHS. HEADLIGHTS BURNED OUT AGAIN. HEADLIGHT WIRING HAS MELTED - HAVE TO REPLACE WIRING AND WIRING HARNESS. THIS SHOULD BE A RECALL - IT'S NOT DUE TO WEAR AND TEAR OF VEHICLE. IS POOR EQUIPMENT USED IN MANUFACTURING. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413763July 20, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHT WIRING HARNESS FAILURE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414068July 16, 2011
EXTERIOR LIGHTING
PASSENGER SIDE HEADLIGHT FAILED ON 07/09/2011, REDUCING NIGHT TIME EXTERIOR LIGHTING NECESSARY FOR SAFE OPERATION. I PURCHASED AND INSTALLED REPLACEMENT HEADLAMP ON 07/10/2011 WHICH SUBSEQUENTLY FAILED ON 07/15/2011. FURTHER EXAMINATION INDICATES A FAILED/FAILING HEADLIGHT WIRING HARNESS SYSTEM PRECLUDING PROPER OPERATION OF THE EXTERIOR LIGHTING NECESSARY FOR SAFE NIGHTTIME OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413059July 15, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WATER WAS LEAKING INTO THE VEHICLE FROM THE SUNROOF AND CAUSING THE ELECTRICAL SYSTEM TO MALFUNCTION. THE PARKING BRAKE SIGNAL WOULD SPORADICALLY ILLUMINATE WITH A CHIMING NOISE. THE MANUFACTURER ADVISED THE CONTACT THAT A MANUFACTURER'S RECALL WAS CURRENTLY OUT FOR THE FAILURE BUT THE CONTACT'S VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412113July 13, 2011
EXTERIOR LIGHTING
I HAVE A 2008 SATURN OUTLOOK THAT HAS A FAULTY HEADLIGHT. AT FIRST, I THOUGHT IT WAS A BULB AND PURCHASED A NEW ONE. THEN, IT WENT OUT AGAIN A FEW WEEK LATER. DID THE SAME THING AGAIN, PURCHASED A BULB AND REPLACED IT. THAT WENT OUT SHORTLY ALSO. FINALLY HAD TO TAKE TO DEALER. TURNS OUT TO BE A FAULTY WIRING HARNESS AND IT COSTS HUNDREDS OF DOLLARS TO FIX. BECAUSE I WAS OUT OF MY BUMPER TO BUMPER WARRANTY BY THAT TIME THE FIX WAS NOT COVERED EVEN THOUGH IT WAS UNDER WARRANTY WHEN IT FIRST WAS A PROBLEM. MY WARRANTY EXPIRED DURING THE TIME I WASTED WITH CHANGING BULBS. BASED ON MY RESEARCH THIS HAS BEEN A CHRONIC KNOWN PROBLEM FOR GM FOR SEVERAL YEARS, YET GM HAS NOT RESOLVED THE SITUATION WITH A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412186July 13, 2011
EXTERIOR LIGHTING
PASSENGER LOW BEAM HEADLIGHT WENT OUT, AND WIRING WAS FOUND TO BE MELTED, GM HAS NOT ISSUED A RECALL AFTER MULTIPLE FAILURES,, AND NOW WONDERING IF DRIVING THIS VEHICLE IS SAFE AS IT COULD CATCH FIRE( WIRES GETTING HOT ENOUGH TO MELT INTO). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412203July 13, 2011
EXTERIOR LIGHTING
IN JUNE OF 2010, THE RIGHT HEADLIGHT WENT OUT ON MY 2008 SATURN OUTLOOK. AFTER TAKING TO THE DEALER, IT WAS DISCOVERED THAT THE WIRING HARNESS HAD MELTED ! THE HARNESS WAS REPLACED AT THAT TIME. WHILE ON VACATION THIS JULY, 2011, AND 800 MILES FROM HOME, THE LEFT HEADLIGHT IS WORKING WHEN IT WANTS TO. AFTER READING SEVERAL OTHER COMPLAINTS, I AM QUITE CONCERNED ABOUT THIS PROBLEM AND FEARFUL OF A FIRE. MY VEHICLE HAS APPROX. 45,000 MILES ON IT AT THIS TIME. OF COURSE, THE BUMPER TO BUMPER WARRANTY HAS EXPIRED. I FEEL THAT THIS MATTER SHOULD BE CHECKED INTO AND REPAIRS SHOULD BE DONE AT NO COST TO THE CUSTOMER. A RECALL IS NEEDED IMMEDIATELY ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412076July 12, 2011
EXTERIOR LIGHTING:HEADLIGHTS
LOW BEAM HEADLIGHT WENT OUT IN DECEMBER 2010. REPLACED BULB. LIGHT WENT OUT AGAIN IN JULY 2011. WIRE CASING IS MELTED. KNOWN ISSUE WITH GM/SATURN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411591July 9, 2011
UNKNOWN OR OTHER
I AM WRITING TO TELL YOU ABOUT A VERY DANGEROUS SITUATION THAT I EXPERIENCED WITH MY SATURN OUTLOOK (VIN #[XXX]). MY FIRST ACCIDENT HAPPENED IN APRIL 2008. I WAS PARKING MY CAR IN MY GARAGE...AT A COMPLETE STOP....WHEN THE ACCELERATOR JUST TOOK OFF AT FULL SPEED AND SLAMMED INTO MY GARAGE WALL. AT THE TIME, WE FIXED THE CAR AND A DIAGNOSTIC WAS CONDUCTED WHICH DID NOT SHOW ANY PROBLEMS. I WAS ASSURED BY SATURN EMPLOYEES AND PROGRESSIVE EMPLOYEES THAT MY CAR WAS SAFE AND THAT IT WAS PROBABLY A FREAK ACCIDENT. I WAS RELUCTANT, BUT I TOOK THE CAR BACK. ON FEBRUARY 17, 2010 THE EXACT SAME ACCIDENT HAPPENED AGAIN! SAME SPOT IN THE GARAGE - ALMOST THE SAME DAMAGE AS THE FIRST ACCIDENT. THIS TIME I WAS FURIOUS. THE DAMAGES WE HAD TO PAY FOR INCLUDES: SHEETROCK FOR THE GARAGE $200 GARAGETEK WALL $150 GARAGETEK CABINET $220 3 FISHING POLES AND REELS $480 WORKBENCH $100 GENERATOR - BRAND NEW - $645.88 2008 INSURANCE DEDUCTIBLE - $1,000 2010 INSURANCE DEDUCTIBLE - $1,000 THE ABOVE ESTIMATE TOTALS $3945.88 AND DOESN'T EVEN COVER EVERYTHING THAT WAS DAMAGED...LET ALONE THE INCREASE IN MY INSURANCE. I WROTE A LETTER TO SATURN, BUT HAVE NOT HEARD BACK YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10411533July 8, 2011
ELECTRICAL SYSTEM, STRUCTURE
I HAVE A 2009 SATURN OUTLOOK WITH APPROXIMATELY 28K MILES. IT HAS LEAKS IN THE FRONT PASSENGER COMPARTMENT. RECENTLY THE CAR WOULD NOT TURN OFF AND THE POWER WOULD DECREASE AND THEN SURGE BACK TO NORMAL. I AM AFRAID TO DRIVE A CAR THAT ACCELERATES UNPREDICTABLY. WE HAVE HAD OTHER ELECTRICAL ISSUES LIKE ENGINE LIGHTS COMING ON FOR NO REASON. THE DEALER CAN'T RECREATE THE PROBLEM BUT THEY DON'T TRY USING WATER (HOSE OR RAIN). I SEE MANY OTHER PEOPLE ON THE INTERNET ARE COMPLAINING OF SIMILAR PROBLEMS WITH THESE CARS. PLEASE CALL ME AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410945July 7, 2011
EXTERIOR LIGHTING
I HAVE A 2009 SATURN OUTLOOK AND THE PASSENGER SIDE HEAD LIGHT WENT OUT IN MARCH OF 2011 (THERE WAS NO MESSAGE IN THE CAR TO INDICATE THIS EITHER). I TOOK IT TO THE LOCAL GM DEALERSHIP AND HAD THE LIGHT BULB REPLACED. WHICH COST OVER $40 (BECAUSE OF THE DIFFICULTY WITH HAVING TO REMOVE THE TIRE JUST TO REPLACE THE BULB). TO MY UNPLEASANT SURPRISE THE PASSENGER SIDE HEAD LIGHT IS OUT AGAIN AFTER ONLY 3 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411299July 6, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
APPROXIMATELY MID-YEAR 2009, THE RIGHT SIDE LOW-BEAM HEAD LIGHT WENT OUT ON MY 2007 SATURN OUTLOOK. THE BULB WAS REPLACED WITH AN AFTER-MARKET BULB BUT TO MY SURPRISE, THE LIGHT WENT OUT AGAIN WITHIN 2-3 WEEKS. UPON TAKING THE VEHICLE TO THE SATURN DEALERSHIP, THE ENTIRE RIGHT FRONT HEAD LIGHT AREA WAS REPLACED AS THE BACKGROUND WIRING HAD COMPLETELY MELTED. THE COST WAS OVER $500. THE VEHICLE WAS UNDER WARRANTY AT THE TIME, HENCE THERE WAS NO COST TO ME. ON SATURDAY, JULY 2, 2011 HOWEVER, THE SAME RIGHT SIDE HEAD LIGHT WENT OUT AGAIN. UPON TAKING THE VEHICLE TO THE GM DEALERSHIP ON WEDNESDAY JULY 6, 2011, I AM NOW TOLD THAT THE COILS HAVE COMPLETELY MELTED AGAIN AND THE COST THIS TIME TO ME IS $212. THIS IS ABSOLUTELY RIDICULOUS! THIS HAS GOT TO BE A MANUFACTURER DEFECT AS I AM CONCERNED WITH WHAT IS ACTUALLY GETTING SO VERY HOT THAT IS MELTING THE COILS. I AM MORE CONCERNED THAT THIS TYPE OF HEAT COULD POTENTIALLY CAUSE A FIRE. SOMETHING MUST BE DONE TO PREVENT AN UNNECESSARY TRAGEDY/ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410426July 5, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
I HAVE ALSO HAVE HAD SOME BAD LUCK WITH THE HEADLIGHT WIREING ON MY 2007 SATURN OUTLOOK. SO WHEN WILL USA RAN COMPANY GM STAND UP AND ADMIT THAT THERE IS A PROBLEM. I CAN'T BELEAVE THAT SO MANY HAVE HAD ISSUES WITH FAULTY WIREING THAT COULD POSE A FIRE HAZZARD AND LOSS OF HEADLIGHT FUNCTION FOR SAFETY. OTHER THAN THAT ISSUE I LOVE THIS SUV. I LOVE HOW WE ARE ALL PLAYING RUSSIAN ROULETTE WITH OUR FAMLIES LIVES DUE TO A FAULTY WIRE ISSUE IN THE HEADLIGHT TO CAUSE THEM TO OVER HEAT AND MELT EXPOSSING THE COPPER WIRE. THANKS GM FOR SHOWING YOU CARE ABOUT YOUR CUSTOMERS... *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410142June 30, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS GO OUT DUE TO A FAULTY WIRE HARNESS. HAS HAPPENED MANY TIMES AND I FIX IT JUST TO HAVE THEM GO OUT AGAIN. THIS IS A CLEAR SAFETY ISSUE AND MANY PEOPLE HAVE HAD THE SAME PROBLEM. TIME TO STEP UP AND FIX THIS OBVIOUS SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408854June 24, 2011
ELECTRICAL SYSTEM
THE WIRE HARNESS FOR THE LOW BEAM HEADLIGHTS HAS MELTED. IT IS A 2008 SATURN OUTLOOK. THE WIRES AND THE PLUG APPEAR TO BE INSUFFICIENT FOR THE AMOUNT OF ELECTRICITY FLOWING THROUGH THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408717June 23, 2011
EXTERIOR LIGHTING
2007 SATURN OUTLOOK PASSENGER SIDE HEADLAMP CONNECTION HAS MELTED 3 LAMP HOUSINGS AND THIS TIME MELTED THE VEHICLE WIRING AND CAUGHT FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10408508June 22, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON MY 2008 SATURN OUTLOOK THE PASSENGER SIDE HEADLIGHT WENT OUT THEN AFTER BEING REPLACED WENT OUT AGAIN ABOUT A MONTH LATER COME TO FIND OUT THE WIRING BURNED OUT AND HAD TO BE REPLACED. A FEW MONTHS LATER I WAS DRIVING AND PULLED OVER FOR THE DRIVER SIDE HEADLIGHT BEING OUT. I HAD THE LIGHT REPLACED ONLY FOR IT TO GO OUT A FEW MONTHS LATER AND ALSO AT THIS TIME TOLD THE WIRING MELTED AND I HAD TO GET THE WHOLE THING REPLACED. THIS IS A SAFETY ISSUE I DRIVE WITH KIDS IN MY CAR AND IF THIS EVER HAPPENED TO BOTH LIGHTS AT NIGHT I DON'T WANT TO THINK OF WHAT COULD HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408465June 22, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PURCHASED A 2008 SATURN OUTLOOK IN FEBRUARY OF 2011. MY PASSENGER HEADLAMP (LOW BEAM) ELECTRICAL HARNESS CONNECTOR TO THE BULB MELTED AND CAUSED A SPARKS TO COME OUT TO THE HEADLAMP PROTECTOR..ALSO DAMAGING IT.. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10407664June 21, 2011
EXTERIOR LIGHTING
I OWN A 2008 SATURN OUTLOOK AND THE PASSENGER SIDE HEADLIGHT HAS GONE OUT. THE VEHICLE HAS 47,000 MILES ON IT AND THE WIRING HARNESS IS MOST LIKELY BURNED OUT AND MELTED AS MANY OTHER 08' SATURN OUTLOOK'S HAVE BEEN KNOWN TO DO. THIS IS A SIGNIFICANT SAFETY ISSUE BECAUSE THERE HAVE BEEN MANY DOCUMENTED CASES WHERE FAULTY ELECTRICAL WIRING HAVE BEEN KNOW TO CAUSE VEHICLE FIRES. THIS ISSUE SHOULD NOT HAVE TO CREATE FIRE, PROPERTY DAMAGE OR INJURY IN ORDER TO INITIATE A RECALL GIVEN THE HISTORY OF KNOWN PROBLEMS WITH FAULTY ELECTRICAL WIRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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