Saturn Outlook Complaints

1,352 consumer complaints on file.

#10424561September 10, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IN MARCH, 2011, MY CARS LEFT HEADLIGHT BURNED OUT. WHEN I CHANGED THE LIGHT, I DISCOVERED THAT THE WIRING HARNESS HAD MELTED. I REPLACED THE HARNESS WITH A GM PART BOUGHT AT A DEALERSHIP. LAST WEEK, THE RIGHT HEADLIGHT BURNED OUT. AGAIN, WHEN I CHANGED THE LIGHT, I DISCOVERED THAT THE WIRING HARNESS ALSO HAD MELTED. THE WIRES SEEM SMALL TO ME, AND ARE SMALLER THAN THE WIRES ON THE REPLACEMENT HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424205September 8, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY DRIVERS SIDE HEADLIGHT WENT OUT. I PURCHASED A NEW ONE AND WHEN I INSTALLED IT, IT DID NOT WORK. I CHECKED THE CONNECTION MORE THOROUGHLY AND FOUND THE CONNECTOR MELTED ON ONE SIDE. THE COPPER CONNECTER WAS BLACK AND THE SURROUNDING BLACK PLASTIC BRITTLE AND MISSHAPEN. YOU CANNOT REPLACE THE WIRE HARNESS WITHOUT REMOVING THE COMPOSITE LIGHT FIXTURE WHICH LOOKS LIKE YOU NEED TO REMOVE THE FRONT BUMPER ASSEMBLY. THE AVERAGE CAR OWNER WOULD HAVE A DIFFICULT TIME JUST REPLACING THE LOW BEAM LAMP. THE HIGH BEAM LAMP REQUIRES DISASSEMBLY. OF THE COMPOSITE HEADLAMP UNIT. THE WIRES ARE THIN ON THE LIGHTING HARNESS AND SHOULD BE RECALLED. THERE ARE NUMEROUS REPORTS OF THE SAME PROBLEM AND GM NEEDS TO DO SOMETHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423986September 6, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RIGHT HEADLIGHT LOW BEAM CONNECTION HAS MELTED. WAS ABLE TO REMOVE BULB, BUT BADLY BURNT, CAN NOT REPLACE LAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423153September 3, 2011
EXTERIOR LIGHTING
RIGHT LOW BEAM HEAD LIGHT HARNESS MELTED.DEALER REPLACED HARNESS.18 MONTHS LATER THE LEFT SIDE HEAD LIGHT HARNESS MELTED AND THE VEHICAL IS OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423057September 2, 2011
EXTERIOR LIGHTING
2009 SATURN OUTLOOK - I HAVE HAD TO REPLACE BOTH HEADLIGHTS AND HARNESSES, BECAUSE THE HARNESS SHORTED OUT. THE COST TO ME WAS APPROX. $600.00 TO REPLACE HARNESS AND LIGHT BULBS. I FEEL THIS IS A SAFETY ISSUE AND SHOULD BE A RECALL. I HAVE ABOUT 55,000 MILES ON MY OUTLOOK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422531August 30, 2011
EXTERIOR LIGHTING
I HAVE RESEARCHED ON VARIOUS ONLINE FORUMS AND FOUND THAT MANY OWNERS OF SATURN OUTLOOKS AND GMC ACADIAS ARE HAVING THE SAME PROBLEM OF WIRING HARNESSES TO THE HEADLAMPS MELTING. THIS REQUIRES A REPLACEMENT OF THE WIRING HARNESS, WHICH MUST BE DONE AT THE DEALER SINCE THE ONLY WAY TO ACCESS THE WIRING IS TO REMOVE THE FRONT TIRE AND THE WHEEL WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422540August 30, 2011
EXTERIOR LIGHTING
FOR 2007 SATURN OUTLOOKS, A FAULTY DESIGN OF THE WIRING HARNESS FOR FRONT HEADLIGHTS CAUSES THE HARNESS TO MELT AND THE HEADLIGHTS TO STOP WORKING. PERSONALLY, I WAS REQUIRED TO HAVE BOTH HARNESSES REPLACED AFTER MY HEADLIGHTS STOPPED WORKING. THE FIRST MELTED HARNESS (PASSENGER SIDE) WAS REPLACED AT 61,603 MILES ON 12/19/2010 AND THE SECOND AT 70,188 MILES ON 7/26/2011. I HAVE PERSONALLY SEEN THE MELTED PLASTIC CONNECTION FROM MY SECOND REPAIR. THIS IS A KNOWN ISSUE REPORTED IN SEVERAL ONLINE FORUMS AND MY SECOND REPAIR TECHNICIAN EXPLAINED TO ME THAT A REVISED DESIGN IS AVAILABLE FOR REPLACEMENT HARNESSES AND HE INSTALLED THE NEWER VERSION. I DO NOT KNOW IF THE FIRST HARNESS THAT I PAID TO HAVE REPLACED WAS REPLACED WITH THE ORIGINAL DESIGN (WHICH MAY REQUIRE FUTURE REPLACEMENT) OR WAS DONE WITH THE REVISED DESIGN - IT WAS DONE AT A GM DEALER WHO CHARGED ME AND ARM AND A LEG FOR THE REPAIR. THE MANUFACTURER HAS FAILED TO RECOGNIZE OR ADDRESS THIS ISSUE AND COMPENSATE OWNERS WHO HAVE ALREADY PAID OUT OF POCKET FOR REPAIRS. GM SHOULD BE LIABLE FOR THE COST OF THE PARTS, LABOR, MILEAGE DRIVEN TO/FROM REPAIR FACILITIES AND INCONVENIENCE ASSOCIATED WITH THESE REPAIRS, WHICH HAS SO FAR TOTALED IN THE HUNDREDS OF DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422645August 30, 2011
VEHICLE SPEED CONTROL
VEHICLE ACCELERATES ON ITS OWN - THIS HAS HAPPEN 4 TIMES IN THE LAST FEW MONTHS. THIS SEEMS TO HAPPEN AT ANY SPEED. ON AUG 14, 2011, ALMOST HIT ANOTHER VEHICLE IN TRAFFIC JAM, WHILE VEHICLE WAS TRYING TO ACCELERATE WHILE I HAD THE BRAKE PRESSED. OTHER TIME HAPPEN ON THE FREEWAY IN TRAFFIC VEHICLE ACCELERATED, HAD TO PRESS BRAKE TO SLOW DOWN VEHICLE UNTIL ACCELERATION STOPPED. ANOTHER TIME THIS HAPPEN WHILE DECELERATING ON A FREEWAY OFF-RAMP. ANOTHER TIME WAS ON A SECONDARY ROAD. EACH TIME THE ACCELERATION LASTED ABOUT 3 TO 5 SECONDS. PRESSING THE BRAKE DID NOT STOP THE ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422664August 30, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
RIGHT HEADLIGHT WOULD WORK SOMETIMES AND OTHERS NOT. TOOK INTO THE DEALERSHIP TO HAVE REPAIRED AND WARRANTY DOES NOT COVER. DEALERSHIP TRIED TO CHARGE ME 300 JUST TO REPLACE THE HARNESS. NEEDLESS TO SAY MY CAR IS PARKED FOR NOW AND HUBBY WILL BE REPLACING HIS SELF. HARNESS COST $25. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422690August 30, 2011
EXTERIOR LIGHTING
MY PASSENGER HEADLIGHT WENT OUT. I REPLACED IT AND IT WAS TEMPORARILY FIXED FOR 1 1/2 WEEKS WHEN IT WENT OUT AGAIN. A FEW DAYS LATER, THE DRIVERS SIDE HEADLIGHT WENT OUT AS WELL. SO I WAS DRIVING IN THE DARK WITH NO WORKING HEADLIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422340August 28, 2011
EXTERIOR LIGHTING
PASSENGER SIDE LOW BEAM HEADLIGHT WAS OUT. WE PURCHASED A NEW BULB, WHEN MY HUSBAND WENT TO REPLACE THE BULB HE FOUND A WIRE EXPOSED AND THE PLUG IN WAS BURNT. THE SOCKET IS THE CAUSE SO NOW WE HAVE TO BUY A NEW SOCKET. I THINK THIS DANGEROUS, IT LOOKS AS IF IT COULD POSSIBLY CAUSE A FIRE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422346August 28, 2011
EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHT STOPPED WORKING JULY 25 2011, I PUT A NEW LAMP IN ON AUGUST 7 2011 AND FOUR DAYS LATER IT WANT OUT AGAIN. AFTER CHECKING ON LINE AND CHECKED THE WIRING HARNESS AND LIKE EVERYBODY ELSE MY CONNECTOR HAD MELTED AWAY TOO. SO NOW I HAVE TO FIND A REPLACEMENT HARNESS ? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421695August 27, 2011
EXTERIOR LIGHTING
-2008 SATURN OUTLOOK XR -PASSENGER AND DRIVER SIDE DAY-TIME RUNNING LIGHT AND LOW-BEAN HEADLIGHT STOPPED WORKING ENTIRELY. UPON INSPECTION WIRING HARNESS WAS MELTED. HAVE TO TAKE TO DEALERSHIP TO RE-WIRE HARNESS AND REPLACE BULBS SO I CAN DRIVE AT NIGHT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421522August 25, 2011
EXTERIOR LIGHTING
LOW BEAM CONTINUES TO GO OUT AND THERE IS A CONTINUAL SMELL OF BURNING WIRES IN MY 2008 SATURN OUTLOOK. THE WIRING HARNESS HAS BEEN REPLACED ONCE. WIRING HARNESS WAS REPLACED BECAUSE IT WAS BURNT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421185August 23, 2011
AIR BAGS:FRONTAL
I OWN A 2007 SATURN OUTLOOK. THE FRONT PASSENGER AIRBAG DOES NOT WORK PROPERLY. NOT ALWAYS ENGAGING WHEN A PASSENGER OVER 100 LBS IS SITTING IN THE SEAT. SOMETIMES THE AIRBAG LIGHT SWITCHES BACK AND FORTH FROM ON TO OFF AND THEN USUALLY STAYS OFF. AFTER TURNING THE VEHICLE OFF AND RESTARTING, OR HAVING THE PASSENGER JUMP UP AND DOWN ON THE SEAT, IT MAY ENGAGE THE AIRBAG, BUT NOT ALWAYS. THIS ALSO CONCERNS ME THE SEATBELT TENSION IS TRIGGERED BASED ON THE AIRBAG BAG LIGHT BEING ON OR OFF. WHEN THE AIRBAG LIGHT IS OFF, AND THE PASSENGER UNBUCKLES THE SEATBELT, THE SEATBELT WARNING LIGHT IS NOT ENGAGED! WE HAVE HAD THIS PROBLEM SINCE WE PURCHASED THE VEHICLE NEW. THE SATURN DEALER COULD NOT LOCATE THE PROBLEM AND SAID TO BRING IT BACK WHEN IT HAPPENS AGAIN. EACH TIME THEY TELL US IT IS WORKING, ALTHOUGH WE HAVE TAKEN MULTIPLE PHOTOS TO SHOW IT DOES NOT WORK PROPERLY. IT APPEARS THERE WAS A RECALL FOR THE FRONT AIRBAGS, HOWEVER NOTHING WAS RECEIVED FOR MY VEHICLE (VIN). THIS IS A MAJOR SAFELY ISSUE AND NEEDS TO BE CORRECTED BEFORE AN ACCIDENT HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421210August 23, 2011
ELECTRICAL SYSTEM
I HAVE OWNED MY 2007 SATURN OUTLOOK SINCE NEW. I LOVE MY CAR OVERALL, BUT HAVE EXPERIENCED SOME UNWANTED REPAIRS. BESIDES THE FRONT PASSENGER AIRBAG NOT WORKING PROPERLY, AND THE SUNROOF LEAKS, I HAVE HAD TO COMPLETELY REPLACE 3 HEADLIGHT HARNESSES ALREADY. MY RIGHT LIGHT WENT OUT APPROXIMATELY 2YRS AGO. FOUND OUT THE WIRING WAS COMPLETELY MELTED. SATURN ADVISED THIS WAS A PROBLEM WITH THIS VEHICLE AND REPLACED IT UNDER WARRANTY AT NO COST. JUST RECENTLY, THE SAME HEADLIGHT WENT OUT AGAIN. I TOOK THE VEHICLE TO A CHEVROLET DEALERSHIP WHO INITIALLY TOLD ME IT WAS JUST A HEADLIGHT AND I WOULD HAVE TO PAY FOR IT. TURNS OUT IT WAS THE HARNESS AGAIN. WHILE THE HARNESS WAS ON ORDER, MY OTHER HEADLIGHT WENT OUT CAUSING ME TO DRIVE WITH HIGHBEAMS FOR LIGHTING FOR SEVERAL DAYS. YES, IT WAS THE SAME PROBLEM FOR BOTH LIGHTS. THE CHEVROLET DEALERSHIP WENT AHEAD AND REPAIRED THEM BOTH AT NO CHARGE TO ME AS A COURTESY THEY SAID. MY VEHICLE HAD 72,000 MILES. WHILE I APPRECIATE THAT THEY COVERED THE COSTS, I ALSO FEEL THIS SHOULD NOT BE HAPPENING IN THE FIRST PLACE. AFTER READING SEVERAL OTHER COMPLAINTS, I FEEL GRATEFUL I DID NOT PAY BUT AM EXTREMELY CONCERNED ABOUT THE SAFETY OF MY VEHICLE. THIS IS DEFINITELY A FIRE HAZARD. MY HEADLIGHTS WERE SO HOT I COULD NOT EVEN TOUCH THEM AND THAT WAS AFTER THEY BURNT OUT! GM NEEDS TO DO THE RIGHT THING AND RECALL THESE VEHICLES FOR IMMEDIATE AND PERMANENT REPAIRS. THEY KEEP REPLACING THE HARNESS WITH THE SAME HARNESS SO IT WILL CONTINUE TO BE A MAJOR SAFELY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420901August 22, 2011
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT BULBS BURN OUT FREQUENTLY. ONE LINE CONNECTOR MELTED ONCE. RECURRING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419956August 18, 2011
EXTERIOR LIGHTING, POWER TRAIN
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE WIRING FOR THE EXTERIOR LIGHTS WAS MELTED. AS A RESULT, THE LIGHTS WOULD NOT FUNCTION AT NIGHT. IN ADDITION, THE VEHICLE WOULD NOT SHIFT INTO THIRD GEAR WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE DEALER DIAGNOSED THAT A SPEED SENSOR WAS NEEDED TO REPAIR THE TRANSMISSION AND AN EXTERIOR LIGHTING ASSEMBLY WAS NEEDED TO REPAIR THE WIRING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 100,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10419970August 18, 2011
EXTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
2008 SATURN OUTLOOK HEADLAMP WIRING HARNESS MELTED ON DRIVERS SIDE (3RD TIME THIS HAS OCCURRED). THIS IS A SAFETY ISSUE! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420042August 18, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED. THE CONTACT MENTIONED THAT THERE WAS AN INCREASE IN ENGINE RPMS BUT THE VEHICLE WOULD NOT MOVE AND FELT LIKE AS IF IT WERE STUCK IN NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,088.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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