Ram 3500 Complaints

2,367 consumer complaints on file.

#11426797July 28, 2021
ELECTRICAL SYSTEM
8.4 inch Uconnect infotainment screen is delaminating. The digitizer screen is separating from the LCD screen from an apparent manufacturer defect. This screen controls backup camera, secondary heating and cooling defrost function. This is a safety issue as the screen becomes non responsive or ghost touch inputs start to randomly change settings in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426431July 26, 2021
WHEELS
URGENT: RAM/Mopar is unable to remedy the safety recall for my vehicle in a timely manner. SITUATION: In response to NHTSA safety recall number 21V-398, I messaged RAM on 25 July. I requested an expedited replacement of my unsafe vehicle with an identical or similar vehicle; or that they refund the vehicle's purchase price in full, minus a reasonable allowance for depreciation. BACKGROUND: As a 100% disabled, medically retired Afghanistan war veteran, I heavily rely on owning a safe, reliable vehicle to travel to medical appointments. Additionally, my vehicle is used to pick up and drop off family to/from elementary school. This recalled vehicle is my sole source of transportation. As such, I am deeply concerned about my vehicle's safety issue, which includes the risk of a wheel separating from the vehicle during operation, causing a vehicle crash without prior warning, and/or the wheel/tire posing a risk to other motorists. ASSESSMENT: To allow reasonable time for RAM/Mopar to provide an available remedy, I waited two months before making my request. However, as a company that regards the safety of its customers as paramount, I asked RAM to appreciate the seriousness and urgency of my request and that they acknowledge their duty to resolve this matter in a timely manner. Furthermore, I explained that I believe that a prudent company could foresee that a breach of this duty may proximately cause severe injury or death. On 26 July, a RAM Customer Service Call Center rep advised me that an available remedy is not expected for at least four months and that in light of unprecedented parts/supply shortages caused by COVID-19, it is reasonable for Mopar to anticipate unforeseeable delays in having a repair solution within four months, or even within one year. Nevertheless, the rep stated that my request would not be honored and my case would not be elevated for further consideration. I appreciate any assistance that NHTSA can provide to resolve this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426154July 23, 2021
UNKNOWN OR OTHER
Driver statement: “I was trying to make a turn from pine brook Rd into peace valley RD and the person coming from peace valley rd was invading my lane, so I tried to avoid him and hit a tree. I was unconscious for an unknown amount of time. When I woke up I saw smoke and I tried to remove my seat belt. It wasn’t coming off at first but then I figured out how to remove it. As I left the vehicle, I was feeling light headed and dizzy. And wanted to lay on the road. Someone came for my rescue and I saw fire underneath the van. So I told him that we should move away from the van. The van caught on fire and I was taken to the hospital."
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11425116July 16, 2021
ENGINE
The contact owns a 2018 Ram 3500. The contact stated that the vehicle was leaking engine oil. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 33,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424767July 14, 2021
TIRES
235/80r17
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423719July 7, 2021
ENGINE
THE VEHICLE WAS PROVIDED TO THE DEALER. ON DAY THREE THE DEALER INFORMED VEHICLE OWNER THAT THE DEFECTIVE WATER PUMP, UNDER NHTSA Recall Number17V-562 IS NOT REPAIRABLE AS FCA DOES NOT HAVE THE REPLACEMENT PART AVAILABLE, DEALER STATES THAT FCA HAS 160 NEW WATER PUMPS ON HAND AND ALL OF THEM ARE DEFECTIVE. THIS SAFETY RECALL REMAINS OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423208July 2, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Front turn signals, driver side headlight, passenger side fog light all went out at the same time. Tested bulbs and all are good. Message on dash said they were out and yes they were. Checked grounds all good. Found the big plug under fuse box moved it around and lights came back on. Connectors are very lose in the plug we will we need to change harness?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423266July 2, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Ram 3500. The contact stated while driving at various speeds, the trailer brakes failed intermittently while the brake pedal was depressed. The turn signals and brake lights also failed to function properly. The vehicle was taken to the dealer and diagnosed that the rear bumper brake plugs were installed incorrectly causing water to fill the brake plugs. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the brake plugs were installed and functioned as intended. The manufacturer suggested that the vehicle be taken to another dealer to be diagnosed. The failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422268June 25, 2021
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2020 RAM 3500. The contact stated while attempting to start the vehicle, he depressed the START/STOP button several times however, the vehicle failed to start. After waiting for approximately 45 minutes the vehicle started. The contact also stated the vehicle failed to recognize the key fob inside the cabin of the vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422151June 24, 2021
ELECTRICAL SYSTEM
when driving at 55 mph truck will just die. if I am at a stop sign truck will die. Anytime it dies you can not restart the truck for at least one hour. The last time it die I was in the left lane of Shaw Ave going east to a doctors appt. It die I am handicap so I just can't push it out of the way. luckily the Clovis Fire was a couple of cars back and push me and the truck to a safe place. The TIPM was DIAG at Clovis Dodge the problem. This is the third time since 02/20 then in 11/20 now 6/15/21 . It die 6/13/21 where we almost got hit waiting for the tow truck. Haz lights do not work when this happens. Some one is going to get hurt. TIPM maybe under warranty but a warranty is not going to keep someone SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421707June 21, 2021
SUSPENSION
My 2018 Ram 3500 has had a bad vibration in it since I purchased it with 20,000 miles on it. I have tried 3 different sets on tires and a new set of wheels. The vibration causes the seats, mirrors and anything not secured to shake really bad. I have taken it to 4 different shops with no luck in repairing. This has been an ongoing problem. I believe I have narrowed it down to the driveshaft, leaf springs, or the factory air suspension. Very disappointing for an $80,000 vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421114June 16, 2021
VEHICLE SPEED CONTROL
The acceleration severely lags from a stop. When I’m stopped and try to go the truck hesitates and it’s very dangerous. This problem has been happening on and off for years. It’s very dangerous and unpredictable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420632June 11, 2021
STEERING
My wife was driving on a highway with a trailer. Power steering went out. It was near impossible for her to pull over as the vehicle was extremely hard to turn. Not safe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419869June 7, 2021
ELECTRICAL SYSTEM
2018 Dodge Ram 3500. Consumer stated that they have experienced numerous issues with vehicle from power steering, electrical and fuel pump problems. THE CONSUMER STATED THE VEHICLE WAS EXPERIENCING A HARD TICKING NOISE IN THE ENGINE. THE LIFTERS NEEDED TO BE REPLACED OR THE ENGINE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419871June 7, 2021
ELECTRICAL SYSTEM
2017 Dodge Ram 3500. Consumer stated they have experienced numerous issues with vehicle from, power steering, electrical and fuel pump issues. THE CONSUMER STATED THE VEHICLE WAS EXPERIENCING A HARD TICKING NOISE IN THE ENGINE. THE LIFTERS NEEDED TO BE REPLACED OR THE ENGINE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419872June 7, 2021
ELECTRICAL SYSTEM
2018 Dodge Ram 3500. Consumer stated they have experienced numerous issues from power steering, electrical and fuel pump issues. THE CONSUMER STATED THE VEHICLE WAS EXPERIENCING A HARD TICKING NOISE IN THE ENGINE. THE LIFTERS NEEDED TO BE REPLACED OR THE ENGINE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419424June 2, 2021
FUEL/PROPULSION SYSTEM, ENGINE
My truck like all 2019-2020 trucks have the plagued CP4 pump that could fail without showing any symptoms. FCA has failed to step up and have ownership and integrity on this issue. I have asked multiple times to RAM Cares and all I have received is cookie cutter answers from them. I do not know if mine will be next to go or ever will go but FCA has a solution in the 2021 HD Ram trucks and that is the CP-ISB21 fuel pump which looks like the old reliable CP3 fuel pump. Companies out have a solution and that is the CP3 swap but it voids the warranty on the vehicle. The warranty is what is holding me back from having the CP3 pump swap done. Can you please pressure FCA to step up have integrity to replace the plagued CP4 fuel pump with the CP-ISB21 pump. I have challenged FCA on their integrity and ask them if they have it because of the cookie cutter answers I have received from them. I have even asked them to look up what integrity is and to follow the integrity example from the Naval Nuclear Power Program because that program is built on integrity. That program has safely steamed on Nuclear Power for over 60 years. Please again force FCA’s hand on this because this is unsat of them. Look at the forums online and you will see people posting their trucks that have a failed CP4 pump. With that failure FCA is just replacing it another CP4 pump. Also people’s HD rams are down for weeks up to months waiting on the repair. I have also talked to dealership service managers about this issue and they are stumped on why FCA has not issued a recall. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418868May 28, 2021
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 3500. The contact stated while driving 45 MPH, the vehicle lost motive power. The vehicle was restarted and the functionality returned however, the failure recurred after several seconds. There was no warning light illuminated. The vehicle was towed from the scene. The vehicle was diagnosed with a high-pressure fuel system failure. The manufacturer was not informed of the failure. The failure mileage was approximately 17,018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418870May 28, 2021
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 3500. The contact stated while at a standstill the vehicle lost motive power. The vehicle was restarted and functionality returned for several seconds before the failure recurred. There was no warning light illuminated. The vehicle was towed from the scene and diagnosed with a high-pressure fuel system failure. The manufacturer was not informed of the failure. The failure mileage was approximately 31,296.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416075May 11, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED WHILE DRIVING 60 MPH, THE VEHICLE SHIFTED INTO LIMP MODE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CONTINUED DRIVING TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO PRESCOTT BROTHERS CHRYSLER DODGE JEEP RAM OF PRINCETON (730 W PERU ST, PRINCETON, IL 61356, (815) 915-4157) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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