Ram 3500 Complaints

2,367 consumer complaints on file.

#11437791October 22, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I was towing a light trailer (4000 lbs) on I-5 in Oregon on 10/22 when I slowed from ~58 mph to about 45 mph to allow a hasty SUV to merge from the right. When I tried to resume speed the truck seemed "stuck" at 45mph for quite some time. I gave it full throttle and it didn't accelerate. I tapped the brakes, turned off cruise control and it felt like there was no power at all, like it was freewheeling. Finally the motor 'caught' and it accelerated to highway speed. I looked for the problem online and believe this may be related to the CP4 fuel pump issues. Is it safe to continue driving or should I take the truck to a dealer or what? There is no recall yet and I hear the dealership people are telling owners that it is from bad fuel and not covering it! I only have 12128 miles on the truck, please advise!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437590October 21, 2021
ENGINE
Going down the road and truck lost all power and it stalled wouldn't go over 5miles per hour had truck towed to dealer and found the dpf filter had stopped up they replaced it and waited almost a month for a sensor got truck back drove 60 miles and it did it again on a busy road had to get towed to dealer the dealer they said contamination caused injectors to fail had 3 different fuel samples analyzed and no contamination or signs of water were present ram has refused to repair truck under there warranty truck only has 44000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437679October 21, 2021
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
At 28,000 miles my vehicle in the middle of the Highway going up a hill stall and suddenly lose boost or was inoperable to safety get out of the road. i was able to do a unsafe maneuvering to get out of the way with the momentum of speed that i have at the moment When this happened a message on my screen said power boost service require,contact your dealer. Later and after the poor customer service in moreno valley ca. And yuma az my local dealer provide., i found out that my fuel pump(cp4) went down,completely destroyed on the inside sending metal particles trough the entire fuel system. 93,000 and again my vehicle went out of service exactly for the same reason(cp4) And now at 135,000 miles my vehicle is down again the reason is idle pulley broke and my serpentine belt got damage at the same time serpentine belt damage my crank sensor and i found out today that is on back order until the 3th week of november I have all documents in order to support the complaints im here to submit today
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437697October 21, 2021
WHEELS
I was driving home, my truck began to vibrate or wobble hard, next thing it begins staggering upon a jolt, and then I noticed my two rear drivers side tires passing me on the highway. I safely get out of traffic somehow, and upon inspection both tires came off, and all my lug nuts but one are missing. There was no warning, I had to call a tow truck to pick my vehicle up and bring it home , it cannot be repaired due to the manufactory is not sure what the specs are, mean while I am without a vehicle and have missed several days of work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437528October 20, 2021
FUEL/PROPULSION SYSTEM
CP4 fuel injection pump and entire fuel system. The original part was replaced by the dealership under warranty. I am 400 miles away from that dealership and the truck has broke down with another suspected CP4 failure and will need a full fuel system replacement again. I do not know if it would be available for inspection upon request. It put my safety and my passenger’s safety at risk as it died while moving on a freeway at night. The problem was confirmed at the first dealership, it is currently pending at the current dealership. The part was inspected at the first dealership that did the warranty work. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident date below, mileage, and invoice is from the FIRST incident. The second incident occurred on 10/18/2021 at approximately 101,300 miles and is currently waiting to be inspected at a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437565October 20, 2021
FUEL/PROPULSION SYSTEM
The component that failed was the CP4 high pressure fuel pump. Currently the truck is at RAM dealer in Champaign IL. If I need the part, I can ask for it. When the fuel pump failed, the engine quit running and I lost power steering and brakes. I was not in a high traffic area at the time and was able to get the truck w/42 foot 5th wheel travel trailer to side of highway safely. The issue with the fuel pump has been confirmed by Hendershot Chrysler Dodge Jeep RAM' Has the vehicle component been inspected by manufacturer? UNKNOWN Just prior to the engine shutting off, the following message appeared on the dash, Exhaust Service Required — See Dealer Now— This message indicates regeneration has been disabled due to a system malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437580October 20, 2021
FUEL/PROPULSION SYSTEM
CP4 High Pressure Fuel pump failed @17,500 miles. I was pulling an 18,500 LB 5th wheel trailer on a 2- lane state highway. Stranded family for 6 hours in 106 degree heat until multiple tow trucks arrived to move both vehicles. 85 miles to nearest dealer. Most expenses covered by Good Sam Platinum coverage. Replacement parts and service covered by Cummins. 35 gallons of diesel NOT replaced by FCA, 5 days lodging and towing expenses denied by FCA. No warning lights or messages prior to failure. No prior issues. 3 identical trucks delivered same day to Redding, CA dealer. Crown Motors with same issue. Blame placed on Low Sulfur diesel mandated by State of CA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437273October 19, 2021
FUEL/PROPULSION SYSTEM
I WAS DRIVING ON I-44 10 PAST MIAMI OKLAHOMA HEADING EAST BOUND AND THE TRUCK LOST ALL POWER THE DODGE 3500 2020 HAD 35,000 MILES ON IT HAD IT TOWED TO THE DODGE DEALER IN MIAMI OK THEY SAID THE HIGH PRESSURE FUEL PUMP EXPLODED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437292October 19, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Ram 3500. The contact stated that while driving at an unknown speed, the vehicle independently went into limp mode and would not accelerate above 20 MPH. Due to the failure, the contact took the vehicle to a dealer where they discovered that a defective fuel pump had caused metal shavings to enter the fuel line, fuel rail, fuel tank, and fuel injectors. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 111,363.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437294October 19, 2021
FUEL/PROPULSION SYSTEM
The first time I had problem with the fuel pump was in 10/14/2020 with 47455 mil and Chrysler change the fuel pump then I had the same problem for Second time in 05/13/2021 and they do the same after I pick it up 400 mil I had the same problem and fix it and when I pick it up had the sams problem so my truck is still in The dealership until now with the same problem and they said we don’t have the part right now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437339October 19, 2021
WHEELS
The contact owns a 2020 Ram 3500. The contact received a recall notification for NHTSA Campaign Number: 21V398000 (Wheels) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the parts for the recall repair were not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437375October 19, 2021
ENGINE
The contact owns a 2019 Ram 3500. The contact stated while driving 20 MPH, the vehicle inadvertently stalled temporarily. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to the dealer twice, but the dealer informed the contact that the diagnostic results were inconclusive, and they could not determine the cause of the failure. The contact stated that the failure had recurred approximately 34 times while driving or accelerating from a complete stop. The contact also stated an unknown warning light had illuminated twice. The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 490.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437399October 19, 2021
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
The contact owns a 2019 Ram 3500. The contact stated while driving 45 MPH, the vehicle lost motive power and stalled. The contact pulled over to the side of the road for a few minutes before restarting the vehicle and continued to drive to his residence. The contact took the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was metal shaving inside the rear fuel filter. The contact took the vehicle to a local dealer who inspected the vehicle and stated that there were no metal shavings found in the rear fuel filter. The mechanic repaired the rear fuel filter however, the failure persisted. The contact then took the vehicle to Larry H. Miller Chrysler Jeep Dodge Ram Boise (222 S Auto Dr, Boise, ID 83709, (208) 514-0835) who inspected the vehicle but could not determine the cause of the failure. The contact was concerned that the failure was related to the CP4 fuel pump. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437405October 19, 2021
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437249October 18, 2021
FUEL/PROPULSION SYSTEM
2019 ram 3500 fuel injector pump went out on me pulling a 20k camper almost couldn’t stop! You have about 2-3 pumps on the brake before it gets hard. Vehicle is currently in Rocky Mountain nc Dodge with shredded metal all through the fuel system..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436923October 15, 2021
WHEELS
The contact owns a 2017 Ram 3500. The contact received a recall notification for NHTSA Campaign Number: 21V398000 (Wheels). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the recall repair. The contact had experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436731October 14, 2021
TIRES:TREAD/BELT
While pulling a 45 ft camper the passenger front tire broke a belt width ways. The tire was a NEXEN RODIAN HT LT235/80/17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436732October 14, 2021
TIRES:TREAD/BELT
Driver side belt separated while traveling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436807October 14, 2021
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
With 20k miles the High-Pressure Fuel Pump blowup in middle of the freeway in NY. This part name is CP4. My truck subtlety stops in freeway in very dangerous situation. My luck is I had a State Patrol few cars back and he help me to safety the area and wait the tow. My truck stays 2 months parked on at Dealer to fix. The reason is they don’t have a new CP4 to replace is because all 2020 diesel Ram trucks had the same problem. 5 months later my CP4 blowup again with 49k miles now my CP4 and my Tank Fuel Pump breakdown in same time. More 2 months to fix.by the way my truck don’t had 9 months old and stay parked on dealer for 4 months. I paid 4 months of car payments and insurance for not use the truck. Other point is my braking pads. I replaced my front braking pads and rotors with 29k miles. This is unbelievable all my trucks I replaced this part between 70k and 90k. I paid $900 and I believe that my truck had something wrong with braking system also. Like I explained before. In both situations my CP4 subtlety blowups and stop my truck in middle of freeway. Truck engine shutoff and in 65 mph freeway this is very dangerous. God save my life in both situations because all the tomes someone come to help me. First time was State Patrol the second time is Highway Patrol in CA. Yes the problem happened 2 times and my truck in lees the 1 year stay parked on dealer for 6 months. With breakdowns in CP4, EGR, ECM, Tank Fuel Pump, Turbo Actuator and a lot leaks and gaskets breakdowns. My truck has now 1 year and 2 months old and stay on dealer for next two weeks to replace the Turbo Actuator. Just take a look on google and you guys gonna see a lot complaints. A lot! I don’t know. They replaced the component but stills breakdown. Every 3 months my truck stays on dealer for 2 months for fix. Last time I pickup my truck at dealer and next day it breakdown again with a different part problem. Actually my trucks stays with check engine lights on for 8 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436816October 14, 2021
STEERING
The contact owns a 2018 Ram 3500. The contact stated while driving 50-55 MPH, the vehicle inadvertently started bouncing and he lost control of the steering wheel. The contact stated as he released the accelerator pedal, he was able to regain control of the steering wheel. The steering warning light illuminated. The contact veered to the side of the road and exited the vehicle, but he could not determine the cause of the failure. The contact stated as he attempted to drive the vehicle, the steering wheel started vibrating uncontrollably. The vehicle was towed to an independent mechanic who diagnosed that the steering linkage needed to be replaced and the failure was related to NHTSA Campaign Number: 19V021000 (Steering). The dealer was notified of the failure and informed the contact that they could not assist since the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 100,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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