Ram 3500 Complaints

2,367 consumer complaints on file.

#11416035May 10, 2021
WHEELS
MY 2017 RAM 3500 6.7L DUALLY WITH ONLY 18,312 MILES ON IT HAD A TREAD SEPARATION ON A FACTORY NEXEN ROADIAN REAR TIRE. HAD ANOTHER ONE PREVIOUSLY LATE LAST YEAR ON A FACTORY FRONT TIRE AT 14,412 MILES. LUCKILY I DISCOVERED BOTH WITH CUPPING OF THE TIER AND ROAD VIBRATION BEFORE CATASTROPHIC FAILURE. THE FACTORY NEXEN ROADIAN 10 PLY TIRES ON THE RAM TRUCKS ARE CRAP AND DANGEROUS AND I'VE READ MANY OTHER COMPLAINTS ABOUT THESE SAME FACTORY TIRES, SOME WITH CATASTROPHIC RESULTS. RAM SHOULD HAVE RECALLED AND REPLACED THESE TIRES AFTER SEEING ALL THE COMPLAINTS! I USE THIS TRUCK TO PULL A 34 FT HORSE TRAILER WITH $50,000 HORSES, BUT MORE IMPORTANTLY, MY WIFE IS USUALLY OUT ON THE ROAD WITH IT ALONE AND IT COULD BE CATASTROPHIC TO HAVE A FAILURE AT HIGHWAY SPEEDS WITH A HEAVY TRAILER. RAM IS RESPONSIBLE FOR THIS POOR CHOICE OF TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415324May 5, 2021
STRUCTURE:BODY:TAILGATE
TL* THE CONTACT OWNS A 2020 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS ATTACHED TO A TRAILER. AFTER DRIVING AND ARRIVING AT THE RESIDENCE, THE CONTACT BECAME AWARE THAT THE TAILGATE HAD FALLEN INADVERTENTLY WHILE DRIVING, CAUSING DAMAGE TO THE TAILGATE AND THE TRAILER. THE CONTACT TOOK THE VEHICLE TO AUFFENBERG CHRYSLER DODGE JEEP RAM (176 AUTO CT, O'FALLON, IL 62269, (618) 622-4546) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE KEYFOB WAS UNINTENTIONALLY DEPRESSED WHILE IN HIS POCKET, CAUSING THE TAILGATE TO OPEN INADVERTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415339May 5, 2021
ENGINE
WE WERE DRIVING OUR 2020 RAM 3500 DIESEL WITH A 2000-POUND TRUCK CAMPER IN THE BED ON A CITY STREET ATTEMPTING TO MAKE A RIGHT TURN THROUGH A YIELD SIGN WHEN THE ENGINE SUDDENLY STOPPED COMPLETELY WITHOUT THE ABILITY TO RESTART IT. THIS RESULTED IN SUDDEN LOSS OF ACCELERATION, POWER STEERING, AND POWER BREAKS, LEADING TO A NEAR COLLISION WITH A LARGE POLE AND POSSIBLY OTHER VEHICLES IN THE IN THE INTERSECTION. ALTHOUGH WE MISSED THE POLE AND OTHER VEHICLES, IT WAS EXTREMELY DIFFICULT TO AVOID DUE TO LOSS OF POWER STEERING AND BRAKING. HAD OUR SPEED BEEN SLIGHTLY HIGHER, A COLLISION WOULD HAVE BEEN UNAVOIDABLE. AFTER HAVING OUR TRUCK INSPECTED BY THE DEALERSHIP, IT WAS DETERMINED THAT THE CAUSE OF THE ENGINE BREAKDOWN WAS THE BOSCH CP4.2 INJECTION PUMP CATASTROPHICALLY FAILING (OR "GRENADE-ING" OR "IMPLODING" AS THE DEALERSHIP PUT IT) RESULTING IN THE COMPLETE DESTRUCTION OF THE ENTIRE FUEL SYSTEM, STOPPING ALL FUEL FLOW TO THE ENGINE. AFTER THIS HAPPENED TO US, WE DID SOME RESEARCH AND FOUND THAT THE BOSCH CP4.2 INJECTION PUMP HAS BEEN DETERMINED TO BE INCOMPATIBLE WITH DIESEL FUEL FOUND IN THE USA DUE TO LACK OF LUBRICITY, AND HAS OTHER FUNDAMENTAL DESIGN DEFECTS THAT TOGETHER MAKE CATASTROPHIC FAILURE ALMOST INEVITABLE IN VEHICLES DRIVEN IN THE USA. MOST PREVIOUS RAM 3500'S USED A RELIABLE BOSCH CP3 INJECTION PUMP, BUT STARTING IN 2019 MODEL YEARS SWITCHED TO THE LESS EXPENSIVE CP4.2 EVEN THOUGH THIS ISSUE HAS BEEN KNOWN TO RAM AND CUMMINS DUE TO THE COUNTLESS INCIDENTS OF CATASTROPHIC FAILURE IN OTHER VEHICLES USING THE SAME PUMP FOR MANY YEARS. HAD WE KNOWN THIS PRIOR TO PURCHASING OUR TRUCK, WE WOULD NOT HAVE PURCHASED IT. WE WERE SURPRISED AND DISAPPOINTED TO FIND OUT THAT VEHICLES USING THIS DANGEROUS INJECTION PUMP HAVE NOT BEEN RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414946May 3, 2021
POWER TRAIN
TRUCK IS BURNING THROUGH A QUART AND HALF OF OIL EVERY 1000 MILES IT APPEARS, BUT THERE ARE NO LEAKS UNDER THE VEHICLE OR ON THE OIL PAN. APPEARS TO BE AN ISSUE WITH THE TURBO SEALS. THE TRUCK GIVE NO WARNING THAT THE OIL IS LOW WHILE DRIVING. WHEN LOW IT DOES NOT SHOW UP ON THE DIPSTICK AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413441April 22, 2021
SEAT BELTS
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT PASSENGER'S SIDE SEAT BELT CEASED AND COULD NOT ABLE BE UNLATCHED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KARMART CHRYSLER JEEP DODGE RAM (660 AUTO BLVD, BURLINGTON, WA 98233) WHERE IT WAS DIAGNOSED HOWEVER, THE TECHNICIAN STATED THAT NOTHING NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408537April 17, 2021
ENGINE
TRUCK CAUGHT FIRE IN ENGINE COMPARTMENT. I HAD JUST GOTTEN ON THE FREEWAY AND REACHED 70MPH WHEN I COULD SEE SMOKE COMING FROM THE ENGINE. PULLED OVER AND IT QUICKLY BECAME ENGULFED IN FLAMES. STATE FARM CLAIM 28-18Q6-12R ELIZABETH ANDERSON, CLAIM SPECIALIST, 844-292-8615X2539126712
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11408342April 16, 2021
STRUCTURE:BODY
MY TRUCK HAS A SAFETY RECALL 20V-207, WHICH IS THE MANUFACTURER RECALL NUMBER W54. THE RECALL IS INCOMPLETE BECAUSE THE MANUFACTURE AND DEALERS CANNOT GET THE PARTS TO PERFORM THE RECALL. I HAVE MADE TWO APPOINTMENTS, WEEKS IN ADVANCE FOR THE RECALL. MY TRUCK HAS BEEN TO THE DEALER TWICE AND THE RECALL HAS NOT BEEN DONE. "PARTS ARE ORDERED." I HAVE ALSO CONTACTED ANOTHER DEALER WHO DOES NOT HAVE THE PARTS. CURRENTLY, THE RECALL STATUS IS: RECALL INCOMPLETE. HOW MANY WEEKS OR MONTHS DOES THE MANUFACTURE HAVE TO MANUFACTURE THE REPLACEMENT PARTS? THE PHOTO BELOW IS PAPERWORK FROM THE 2ND APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407566April 12, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED THAT THE ABS AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO RHYTHM CHRYSLER DODGE JEEP RAM FIAT (2210 GALLATIN PIKE N, MADISON, TN 37115, (615) 733-4999) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404645March 24, 2021
SERVICE BRAKES
MASTER CYLINDER FAILURE. LUCKILY DID NOT HAVE AN ACCIDENT. COMPLETE BRAKING FAILURE WHILE MOVING ON A FLAT SURFACE NO WARNINGS. BAY DODGE IN PANAMA CITY, FL HAS BEEN PERFORMING OIL CHANGES AND SERVICING ON A REGULAR BASIS AND NOTED NO ISSUES. REPLACED MASTER CYLINDER AT BOB PFORTE DODGE IN MARIANNA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404690March 24, 2021
STEERING
DRAG LINK WAS TACK WELDED BY DEALER AS A TEMPORARY FIX BUT WILL NOT REPLACE IT WITH THE UPGRADE. I CANNOT GET A WHEEL ALIGNMENT UNLESS I PURCHASE A NEW DRAG LINK FOR 450.00 DOLLARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404049March 20, 2021
ELECTRICAL SYSTEM
MY 8.4 UCONNECT TOUCH SCREEN IS DELAMINATING CAUSE ALL TYPES OF ISSUES. FUNCTION DON'T WORK PROPERLY WHEN TRYING TO USE IT. IT WILL RANDOMLY SELECT FUNCTIONS & HINDERS SAFE DRIVING PRACTICES. THIS IS A KNOWN CAUSE BUT DEALER WILL NOT REPAIR BASED ON MILEAGE OF TRUCK WHICH IS 45K. THE COST IS OUTRAGEOUS TO HAVE REPAIRED AT DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399671March 8, 2021
STEERING, SUSPENSION
WHILE TURNING AROUND ON A PAVED CUL DE SAC TYPE END OF ROAD AREA I COULD NOT COMPLETE THE TURN 100% TURNING LEFT. I STOPPED, PUT TRUCK IN REVERSE AND TURNED THE WHEEL RIGHT IN ORDER TO BACK UP SOME. TRUCK WOULD NOT MOVE HARDLY AT ALL. INITIALLY I THOUGHT THE 4WD OR TRANSMISSION WAS "LOCKED". I PUT TRUCK IN PARK AND FOUND THE PASSENGER SIDE TIE ROD END/DRAG LINK SEPARATED FROM THE KNUCKLE. THE TIE ROD END BALL SOCKET HAD APPARENTLY SEPARATED FROM THE MALE BALL PART CONNECTED TO THE KNUCKLE DUE TO A "CRACK" IN THE METAL. SEE ATTACHED PICTURE. TRUCK WAS FLAT BED TOWED TO RICK HENDRICK DODGE, SAVANNAH HWY, CHARLESTON SC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399678March 8, 2021
UNKNOWN OR OTHER
BOUGHT TRUCK IN 10-10-2020 AND I STILL YET TO HAVE MY LICENSE PLATE. DEALERSHIP STILL HASN'T RETURNED MY CALLS. AND DMV SHOWS THAT MY VIN ISN'T VALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399830March 8, 2021
ENGINE, POWER TRAIN
PART NUMBER 68310865AB ENGINE OIL FILTER ADAPTER THIS IS THE THIRD PART FOR THIS VEHICLE THAT SEEMS UNAVAILABLE OVER 16,000 ON BACK ORDER AND THEY HAVE YET TO ISSUE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399433March 5, 2021
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
POWER STEERING WENT OUT WHILE DRIVING AT HIGHWAY SPEEDS. WARNING COMES ON THE DISPLAY ADVISING THAT THE POWER STEERING NEEDS TO BE SERVICED. STEERING WHEEL BECOMES VERY STIFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398657March 2, 2021
STEERING
THE TIE ROD END, WHICH WAS PREVIOUSLY RECALLED, BROKEN IN TO TWO PIECE AT THE ADJUSTMENT SLEEVE WHILE DRIVING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11398518March 1, 2021
STEERING, SUSPENSION
I WAS TOWING MY TRAVEL TRAILER AND ENTERED A SLIGHT LEFT TURN AT APPROXIMATELY 50MPH WHEN MY FRONT DRIVER SIDE TIRE STARTED TO SHAKE/WOBBLE UNCONTROLLABLY. I SLOWED DOWN AND IT STOPPED. DEALERSHIP REPLACED BOTH FRONT HUBS AND BEARINGS. WHEN I HIT A SMALL BUMP WHILE TURNING AND NOT TOWING, IT STILL SHAKES/WOBBLES UNCONTROLLABLY. I NOTIFIED DEALERSHIP ABOUT IT AND THEY STILL FAILED TO MAKE THE REPAIR. THE VEHICLE IS STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398101February 26, 2021
STEERING
DUE TO SAFETY RECALL V06, I AM NO LONGER ABLE TO ADJUST THE STEERING WHEEL IN MY TRUCK AFTER AN ALIGNMENT, LEAVING THE STEERING WHEEL IN A $60K TRUCK OFF. I HAVE BEEN IN CONTACT WITH CHRYSLER SINCE NOVEMBER 2020, AND THEY CONTINUE TO CLOSE MY CASE AND HAVE NOT ONCE RETURNED A CALL. I EXPECT THIS RECALL TO BE HANDLED PROPERLY, AND NOT JUST WELDED TOGETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397622February 23, 2021
FUEL/PROPULSION SYSTEM
MY 2020 RAM 3500 CUMMINS 6.7 LOST THE INJECTOR PUMP (CP4.2) AND I'M TOLD IT'S ABOUT 15K TO FIX AND WILL TAKE 2 MONTHS TO FIX DUE TO BACK ORDERED PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396841February 18, 2021
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2019 RAM 3500. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WERE SHREDDED AND DETERIORATING. THE VEHICLE WAS TAKEN TO DAN CUMMINS CHRYSLER DODGE JEEP RAM OF GEORGETOWN (1470 CHERRY BLOSSOM WAY, GEORGETOWN, KY 40324, (502) 378-5386) THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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