Ram 3500 Complaints

2,367 consumer complaints on file.

#11435447October 4, 2021
SEAT BELTS
Driver's seatbelt comes un-latched while driving. Driver's seatbelt does not latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435105October 1, 2021
WHEELS
The contact owns a 2019 Ram 3500. The contact received a notification for NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434583September 27, 2021
WHEELS
The component that has failed on this particular vehicle is the factory aluminum wheels manufactured by Alcoa for Mopar specifically for this model vehicle. The front wheels are the ones that are defective on this vehicle, structural cracks form on the outer lip of the wheels, and therefore pose a huge threat to the rim failing violently and the tire losing air or being destroyed in the process. This is the second time a wheel has needed to be replaced because of this issue. This defect has been brought to the attention of both dealership and manufacturer, however neither Dealership nor Manufacture wants to accept responsibility and pay to have the wheel repaired or replaced. Our vehicles are used as commercial vehicles, and are usually towing trailers or heavy loads. Having a front wheel failure during such operations, could pose a huge risk not only to the driver, passengers, and vehicle involved, but also to those surrounding motorist that maybe near or passing by the vehicle during the time of a possible wheel failure. Luckily both cracks have been detected during daily inspections, and none of these issues have resulted in a vehicle accident or injury while vehicle has been traveling down the road. No warning signs were present during the time of repair, and given the fact that the cracks can sometimes be hairline cracks and very hard to notice poses an even bigger threat to those who may not check their wheels on a daily basis, and could very easily be overlooked by the average consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433815September 21, 2021
STEERING, WHEELS
We have had the truck a year, it started as pulling to the right, we kept track of tire pressure and there had been no tire pressure differences. The passenger front tire wears unevenly. We have had 2 alignments, we replaced the tires due to severe wear damage and 2 weeks later the tire had significant wear damage again. The front end continues to pull to the right with correct tire pressure and correct alignment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433680September 20, 2021
ELECTRICAL SYSTEM
The contact owns a 2018 RAM 3500. The contact stated that while driving at various speeds, the vehicle experienced random electrical failures related to the MY TOUCH home screen. The contact stated that the vehicle would independently call random phone numbers including the SOS help button, as well as the local police station’s number stored in the contact's phone. The manufacturer was notified of the failure and informed him that because his home screen had started to delaminate, this failure was a known result on several model vehicles. The contact also called the dealer and they acknowledged that the failure was a known issue and was given an estimate for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433540September 19, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The abs system has failed on my truck and many more possibly by a dealer defect and no recall as of now. When the abs warning light comes on it also puts up a warning light for the electronic braking system and you aren’t allowed after that to set the cruise. Anytime you hit a bump or turn the wheels or just randomly at any given time the lights come up on the dash and it chimes which will drive anyone nuts. With the electronic braking system not functioning properly could potentially lock the brakes up on the truck in my opinion knowing how it functions. Which in my opinion is a safety hazard. Also I might add that taking my vehicle to my local dealership is a complete waste of time as the diesel mechanic up there is terrible at his job. He has misdiagnosed two of my trucks and I believe he had something to do with a transmission going out in one. He “fixed” it then 3000 miles later the transmission completely destroyed itself which made me have to trade the truck in. Also the traction control system does not function when the abs light is on. In doing research I have found many many people with this same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433376September 17, 2021
STEERING
Power steering comes and goes. They can’t get a part for 45 days minimum. Pretty much give them 60,000 dollars and they could care less
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433197September 16, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2013 Ram 3500. The contact received notification of NHTSA Campaign Number: 17V821000 (Power Train). The contact took the vehicle to the dealer and was informed that the vehicle was inspected and repaired. Years later, the contact stated that upon shifting the gear lever to DRIVE, the shifter moved to LOW and remained stuck in the LOW gear. After multiple attempts, the contact was able to shift the vehicle into PARK; however, the transmission remained in NEUTRAL. The contact was forced to keep his foot on the brake pedal to prevent the vehicle from moving forward. The contact was eventually able to correct the failure; however, no warning lights were illuminated on the instrument panel. The manufacturer was notified of the failure and informed him that the vehicle was no longer under the recall. The vehicle had was not repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431546September 2, 2021
STRUCTURE:BODY
The tailgate opened without command. Was pulling a 5th wheel at the time and when the first turn onto the hwy the tailgate contacted the trailer and caused the stability light to illuminate on the warning panel. This is a safety hazard for obvious load securing reasons and also create a hazard on hwy while trying to stop any further damage to trailer. The manufacture sent a representative to inspect the tailgate and determined that it did not open by itself. Rather absurd since that particular 5th wheel cant be hooked up without closing the tail gate. I submit this report since the particular combination of options on my truck may have caused the uncommanded tailgate opening. I am sure that other reports will start to come in on this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431342September 1, 2021
UNKNOWN OR OTHER
The shifter in the vehicle sticks when in park. On several occasions after being parked the shifter will not move to drive or reverse. Moving the steering wheel doesn't help. Only after pulling on the shifter hard does it move. Other drivers with this generation ram have shared on forums they have the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430647August 26, 2021
WHEELS
The contact owns a fleet of 2019 Ram 3500. The contact stated while an employee was driving 2 mph, the rear passenger’s side wheel detached from the vehicle. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the wheel studs to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) on August 26, 2021 however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been informed of the failure. VIN tool confirms parts not available. The failure mileage was approximately 102.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430392August 24, 2021
STRUCTURE:BODY
Good afternoon, As I was traveling down the interstate today my tailgate unexpectedly opened with no action of mine. A passing traveler signaled to me that this happened, and I was very lucky that nothing came out of my bed to strike a vehicle behind me. I was towing a travel trailer and the tailgate sustained damage from striking the trailers jack. Not sure if this is a new issue, but I have seen similar recalls on Rams from years past.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430047August 22, 2021
TIRES:SIDEWALL
Large air bubble on inner sidewall of tire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429264August 16, 2021
WHEELS
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428864August 12, 2021
POWER TRAIN
The contact owns a 2016 Ram 3500. The contact stated that after starting the vehicle with the brake pedal depressed, while attempting to shift into gear, the gear shifter handle fractured. The cause of the failure was not determined. The local dealer was contacted, and the part was replaced by the contact. The vehicle was later serviced under the NHTSA Campaign Number: 17V821000 (Power Train). The contact indicated that an addendum card was to be given as part of the recall repair with instructions to drivers on how to shift gears when the brake pedal was depressed however, the card was not given. Neither the dealer nor the manufacturer would supply the card. The failure mileage was 55,390.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428342August 9, 2021
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owned a 2014 Ram 3500. The contact stated while driving 60 mph, the front passenger’s side wheel detached from the vehicle. The contact pulled the vehicle over to the side of the road. The contact had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that the lug nuts had sheared off causing the wheel to detach. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428358August 9, 2021
SERVICE BRAKES
The abs and tc lights came on and beeped. The message board said service abs. The brake pedal became spongy and unresponsive. I called a dealership and they stated they have changed a bunch of hydraulic brake pumps on the ram pickup especially this year model. I asked is this a safety problem? After hesitation he said yes. My other ram is doing the same thing and I know of another 2018 a friend had changed at 10,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428186August 7, 2021
STEERING
Steering is failing. Steers like a boat. Looses control in turns. Over adjustment and correction must be done to maintain course. Same issue occurred in a Dodge Challenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427856August 5, 2021
WHEELS, WHEELS:HUB, WHEELS:LUGS/NUTS/BOLTS/STUDS
Vehicle Left rear wheel detached on Interstate 94 in Washtenaw County, Michigan. Resulted in death of another motorist. Michael James Brooks was operating the Black Dodge 4 Door, 2013 vehicle, traveling westbound on I-94. The vehicle tire detached and traveled into a vehicle operated by Janice Southall. The incident resulted in a rollover collision and death of Janice Southall.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#11427803August 4, 2021
TIRES:TREAD/BELT
Front passenger side tire had large ballon form on inside sidewall causing uneven rolling. LT 235/80/17. Luckily I wasnt hauling my 5th wheel Toyhauler when this developed I imagine the rest of the tires on the vehicle are faulty as well. Lives are at risk with these tires on my vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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