Ram 3500 Complaints

2,367 consumer complaints on file.

#11501037January 10, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving at approximately 70 MPH, the ABS and traction control warning lights intermittently illuminated. The contact stated that the Service ABS system and service electric brake system messages were displayed. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501120January 10, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated while depressing the accelerator pedal, the vehicle made an abnormal sound. Additionally, the vehicle occasionally would not start as needed. The fault code: P0731 (Gear 1 Incorrect Ratio) was retrieved. The vehicle was towed to a dealer, where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500840January 9, 2023
POWER TRAIN
The transmission suddenly lost all forward gears while towing 3 utv on a trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500770January 9, 2023
VISIBILITY/WIPER
my truck has approx. 80,000 have been dealing with the dealer for at 3 months he says the heater core is clogged do to the type of antifreeze required to use. They flushed the system still the same blows luke warm air Will not keep windshields clear during bad weather They say heater core needs replaced and not covered under warranty my thoughts how can heater core be clogged on a truck less than 2 years old and 80,000 miles have made several complaints can get exact dates of first incident and have receipt on flushing No one else besides dealer has ever worked on truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500692January 8, 2023
SERVICE BRAKES
Intermittent "Service Electronic Braking System" and ABS lights during usage. Vehicle had the issue at 17500 miles. Dealer replaced ABS Hydraulic Pump. Now at 28000 miles, may need to replace Hydraulic Control Unit. Reviewing online forums, this is common occurrence among Ram Trucks. So common, that parts aren't available. Cost to repair is $2800. FCA knows there is an issue and allows 1000s of vehicle to operate without ABS or Traction control. FCA says it's safe to operate, however this vehicle was designed to tow 32000lbs, how is that safe without ABS or Traction Control? FCA should issue a recall for this known, dangerous, issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500676January 8, 2023
SERVICE BRAKES
ABS light and service electronic braking system intermittently came on. By that happening it sounds like it disable those systems making the truck at risk when emergently braking. Took the truck to Ram dealership on 11-10-2022. Dealership stated the hydraulic control unit and the abs module need to be replaced. From what I've seen this is starting to become increasingly more of an issue with these trucks needing HCU/ABS replaced. I just got the truck back on 1-5-2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500401January 5, 2023
SERVICE BRAKES
The Anti-lock Braking System (ABS) module that works in conjunction with the Hydraulic Control Unit (HCU) is defected. My truck only has 29,000 miles on it, and this is an extreme error on Dodge Ram that needs to be cleared up. I was driving on the highway, and had to pull over since my brakes seemed like they failed when the ABS lights go on and off in the truck. I am at fear when I drive this truck now and the dealership quoted me $680 just for the HCU not even the ABS module. The dealership wants $1800 for a fix that should not happen through the company Dodge. The Dodge dealership said the ABS/HCU parts are on back order since it’s happening to a lot of other Dodge customers. I can’t even get into the truck without the ABS lights going on and off, and I’m worried that the brakes will fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500137January 4, 2023
ENGINE, FUEL/PROPULSION SYSTEM, WHEELS
As of today, manufacturer/dealers have failed to comply with repairs based on national recalls. On several appointments, the parts are never received. Manufacturer and dealers are not complying with mandated recalls. Please take action!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500225January 4, 2023
ENGINE
DEF warning: see dealer. 125 miles until 5mph max speed. Happened 250 miles to nearest dealer during winter storm in SD and NE. Stranded at night, in storm, in freezing conditions, without available help. This is a potentially fatal situation due to failure of new vehicle despite preparation per vehicle manual. DEF tank 2/3 full, DPF gauge at 0. Eventually towed 135 miles to dealer to have DEF code reset. This is dangerous and very common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499940January 3, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2018 Ram 3500. The contact stated while driving 50 MPH the ABS warning light and the system electric brake warning light illuminated. The vehicle was taken to the dealer, and the contact was informed that the hydraulic control unit (HCU) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499793January 2, 2023
SERVICE BRAKES
ABS Pump Motor Control failed. This results in ABS system not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499708January 1, 2023
SERVICE BRAKES
Intermittent flashes saying service ABS system and Service electric braking system. Then goes away... Braking is affected by this. After 5 mins of research this seems to be a super common problem with these trucks. Why hasn't there been a safety recall done? It also appears that this form has been filled out several times for the same issue. I tow a lot and a truck with 37k miles should not be experiencing these safety issues. Called dealer and they said candidly they all are failing, it cost several thousand to fix and parts are on a 9 month backorder. I do have one question. What's the number of people to get hurt/killed to make this safety recall? I need an actual number. Screen shooting this form!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499688January 1, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
This vehicle went back to the dealer numerous times and ultimately was surrendered to Chrysler under lemon law. It had ABS braking issues along with trailer brake problems. At about 8000 miles it started having ABS alarms which cause a bunch of other issues that I feel is a serious safety problem. When the ABS system malfunctions it causes the traction control,4 wheel drive, and trailer brake systems to fail as well. I never brought the vehicle home after the last incident in September 2022 as I felt it was totally unsafe to drive especially with the trailer attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499488December 30, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
12/19/2022: While driving, brakes were not working properly. Depressed fully to floor or pumped to try to stop. Check engine lights coming on and off. PERFORM SERVICE, SERVICE DPF SYSTEM, CHECK ENGINE LIGHT. Perform service light prior to failure and taken to dodge dealership. Vehicle was inspected by 2 Dodge Dealerships. Extended warranty company National AutoCare failed to show to inspect vehicle both times at Dodge Dealership. Problem was diagnosed by dodge but never fixed…. Safety is at risk when driving vehicle and is available upon request any help is appreciated!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499540December 30, 2022
WHEELS
The contact owns a 2015 Ram 3500. The contact stated while driving at approximately 30 MPH, the driver's front and driver's side rear wheels detached from the vehicle. The contact became aware of nine broken wheel studs. There was no warning light illuminated. The contact referenced the failure to NHTSA Campaign Number: 21V398000 (Wheels) however, the VIN was not included in the recall. The contact made a local dealer aware of the failure and confirmed that the VIN was not included in the recall. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the wheel studs and lug nuts needed to be replaced. The vehicle remained with the independent mechanic awaiting parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499320December 29, 2022
STEERING
The contact owns a 2013 Ram 3500. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 15V541000 (Steering); the contact stated that after the repair while driving at an undisclosed speed, the vehicle experienced the death wobble. The contact stated that the track bar was recently replaced; however, the failure persisted. The contact stated that excessive force was needed to maneuver the vehicle. The contact inspected the vehicle and became aware of holes in the steering bracket. The contact called the dealer and attempted to purchase the brackets however, the contact was unsuccessful in retrieving the repair parts. The vehicle was not diagnosed or repaired. The manufacturer had not been made aware of the failure. The approximate failure mileage was 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499194December 28, 2022
FUEL/PROPULSION SYSTEM
This vehicle has a safety recall I. The high pressure fuel pump. The dealership says they’re unable to provide resolution due to part’s availability. Reasonable time has been allowed and yet, no repairs have been made. The manufacturer should be required to buy back the vehicle or replace it at no cost to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498994December 27, 2022
SERVICE BRAKES
Brake module failure. 1 Looking on the internet this seems to be a known problem with this model. The warning lights go off and on continuously. Dealership has been no help at all. The vehicle is inoperable.. 2 Vehicle only has 49,000 miles and all of the failures seem to happen after the 36,000 mile warranty has expired 3 Vehicle has been inspected by the dealership and brake module failure is the diagnosis. $2800.00 to repair defective module 4 Vehicle is erratic with the cruise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499086December 27, 2022
FUEL/PROPULSION SYSTEM
The Bosch CP4 fuel pump internally disintegrated sending metal shavings throughout the fuel system. On the highway accelerating out of a toll both without warning, the truck lost almost all acceleration power and began to shudder. There weren't any preexisting warning lamps or messages. Any time after that when accelerating up to highway speeds quickly or attempting to maintain highway speeds the truck would lose acceleration and begin to shudder. When I took it to a mechanic, they informed me the CP4 fuel pump had "grenaded" and the whole fuel system needed to be replaced. If this had happened when merging into traffic or crossing at an intersection, I could have been hit because I couldn't accelerate as needed. The manufacturer (Ram) is aware of the malfunction and has issued recalls for the 2019 and 2020 years, but not 2018s which have the same exact part. The repairs have been completed on the truck and I have copies of the invoice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498866December 26, 2022
FUEL/PROPULSION SYSTEM
Y78 Recall. The recall for the CP4 pump has been issued. Ive been on the dealership waitlist since the recall became available.My truck began to have rough idling and surging which it never had before. I called the dealer to ask a timeframe for when the recall would be completed, they advised me that they were no longer receiving pumps for the recall and had not received any in a few months. The lady in service advised me if I was that concerned for pump failure to try and source a pump conversion kit myself and submit for reimbursement afterwards (which I did). I submitted copies of receipts from both the retailer I ordered from as well as credit card statements showing proof of purchase which FCA required per their email. However, FCA has denied my request for reimbursement of parts. I have been in communication with them via email trying to get a explanation of why I was denied. They stated that I do not meet criteria for reimbursement even though I have submitted all required documents that they ask for. They are unable to provide explanation aside from their automated generic response saying I do not meet criteria. I have tried calling their provided customer care number to speak to a representative but have been unable to talk to anyone other than an automated system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 3500