Ram 3500 Complaints

2,367 consumer complaints on file.

#11497361December 13, 2022
ELECTRICAL SYSTEM
Every time I plug in a trailer to the 7 point electrical plug in, it pops the fuse for trailer brakes. It has happened with 5 different trailers. Has also happened with other 2017/2018 Ram 2500/3500. Ram claims it’s the trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496982December 12, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, WHEELS
ABS Control Module and/or Wheel Speed Sensors is causing the abs warning light and traction control module light to go on and off intermittently for over a year causing the cruise control to not engage or to disengage…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496989December 12, 2022
SERVICE BRAKES
Service ABS message with loss of traction control and ABS performance required replacement of ABS and HCU modeles at dealer, Orr Ram in Russellville ,Arkansas, in April 2021 under warranty. Now 18 months later, the same issue has occured with ABS and Traction control loss. The service ABS message will appear, then disappear several times in a 40 mile trip. The vehicle had 28350 miles. Two ABS failures in less than 30,000 miles!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497054December 12, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving at highway speeds when the abs / traction control light came on. Notice cruise control was inoperative. The next day the warning lights were off. On the way home from work the system quit functioning again. After diagnosing found codes C0020-01 & U0403-00. ABS control module failure. I was told by the dealer this safety issue was not covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497079December 12, 2022
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
The contact owns a 2018 Ram 3500. The contact stated while driving approximately 35 MPH, the brake pedal was depressed, and the vehicle failed to respond. The contact stated that he depressed the brake pedal with excessive force and the pedal went to the floorboard with the ABS warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the ABS module needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497137December 12, 2022
SERVICE BRAKES
Braking ability is very diminished while driving, particularly dangerous while pulling a trailer or load in bed. Brake pads are good. Google search showed many complaints on this particular Brocken with these trucks. This one is doing the same thing. This has done this since purchased in October 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497162December 12, 2022
SERVICE BRAKES
The service ABS warning intermittently would go off causing the brakes to function erratically and unsafely for both the truck and tow trailer. Replacing the HCU has resolved the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497149December 12, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The vehicle had been parked in the street for several hours. I started the vehicle in order to back it into my driveway for the night and then turned it off (total run time for the operation was most likely under a minute from the time the engine was started until it was shut down). The temperature was relatively cool and I did have to wait for the grid heater to cycle before the engine started. I did not notice any signs, warnings, safety indicators, or dash lights to alert me to any possible problems. Upon exiting the truck I detected a very faint and quickly disipating odor of hot electrical components, similar to a fourescent light ballast that has gone bad. I looked around but didn't see anything. I began retrieving some tools from the rear passenger side of the truck and smelled the same odor but stronger. Over the next 30-40 seconds I began to search for the source and realized that white smoke was now pouring out from under the hood of the truck. I was able to get it to start and pulled it into the street just prior to flames coming from under the hood near the drivers windshield. 911 was contacted as I tried to remove any belongings from the cab. The truck is now a total loss due to fire most likely. The fire and police responded to put the vehicle out but it was almost completely engulfed on their arrival. My insurance company is attempting to gain possession of the vehicle to begin their investigation. The Vehicle has approx 16,900 miles and was Serviced for safety recall Y76 for risk of engine fire on September 21st of 2022. The vehicle had 14,192 miles when it was inspected and passed according to the recall standards at the time. The vehicle has no other history of repairs or service items and has had no other mechanical or electrical problems to date. This was a very close call that could have resulted in the loss of my home, all my possessions, and risked harm to myself and my family if I had not stopped to get tools from the cab.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11496786December 9, 2022
ENGINE
The Turbo Actuator failed while driving on a two-lane highway without a shoulder to safely pull over. The truck lost power down to a maximum speed of 10mph until I could safely pull off of the highway. The problem has been diagnosed with a OBD2 scanner. No other inspections by police or insurance. The MIL did not turn on until the vehicle was pulled off of the highway and at a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496436December 7, 2022
WHEELS
The Government Owned Vehicle (GOV) was traveling North on 31E in Nashville, when truck shuttered then truck passenger side wheel fell off. Tire/wheel pinned to truck and caught fire. Drive pulled truck off to side of roadway and called 911.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11496055December 5, 2022
STRUCTURE:BODY, AIR BAGS, ELECTRICAL SYSTEM
Driving down turnpike my truck went up in flames, mopar sent investigator to determine cause of fire at dealership never called me to give me a report they emailed me to badly burnt to determine cause of fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495937December 4, 2022
SERVICE BRAKES, STEERING
What braking towing a 36’ 5th wheel Rv steering wheel shakes extremely bad. No issues not towing. Ram dealer could not find anything wrong this has happened from the time I bought the vehicle January 2022 it had 17000 miles to current 35950 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495811December 2, 2022
WHEELS
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V398000 (Wheels) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 60-65 MPH and hauling a trailer, the passenger's side rear tire detached due to a fractured wheel stud. No injuries were sustained. The dealer was made aware of the failure but confirmed that parts were not yet available. An independent mechanic was made aware of the failure and arrived at the failure site to replace the wheel stud and seven lug nuts. The manufacturer was made aware of the failure, and a case was opened. The manufacturer had the vehicle towed to Parks Motors (11987 US-54, Augusta, KS 67010) for an inspection. The failure mileage was approximately 45,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495702December 1, 2022
STEERING
The contact owns a 2018 Ram 3500. The contact stated while driving 55-70 MPH, he lost control of the steering wheel. The contact stated that the steering wheel failed to respond as needed. There was no warning light illuminated. The contact veered to the side of the road. The contact then continued driving by the side of the road at 35 MPH and took the vehicle to the dealer. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 19V021000 (Steering); however, the VIN was not included. The lug nuts were welded to the adjustment sleeve; however, the drag link was not replaced. The contact stated that the weld later fractured, and the failure reoccurred several times while driving. The vehicle was taken to a second dealer, Carson Dodge Chrysler Jeep Ram (3059 S Carson St, Carson City, NV 89701) where it was diagnosed that the drag link needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. However, the contact had not received any assistance. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495480November 30, 2022
FUEL/PROPULSION SYSTEM
We have this truck at our dealership and are unable to sell do to this recall. Recall has been out since November 12th 2012 and through Nhtsa it shows that it can be completed. I've talked with Ram recall assistance and they state that this truck is not able to have the recall completed and I asked for a buy back and they said I need to talk with my local dealer to start that process. I called our local dealer and they said they have never heard of that and are unable to help. They did say they have the part in stock to complete the recall however Ram will not release it to the 2019's and they can only do the 2020's recall which is the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495321November 29, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
went to start and nothing, battery is OK has a quick flash of fuel filter service. and still have 35% left according to the truck. I am guessing it is the fuel pump issue awaiting what the dealership states it has only 36000 miles so its still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495332November 29, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
"Service electronic braking system" and "service antilock brake system" are popping up on gauge cluster at highway speeds. This is a random event that started at about 35,000. The system shuts on and off constantly with chimes and alarms to “Service electronic braking system" and "service antilock brake system". I contacted the dealership by phone, and they said they know about this issue but there is no Recall yet and it’s not covered under powertrain warranty; they advised it needs to have the ABS pump and control module replaced. I have looked on the internet and see several thousand complaints for the exact same issue. To me this seems like a life/safety issue that is being ignored Stellantis / Ram.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495346November 29, 2022
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The transmission spontaneously slipped out of park and went into reverse. My safety was close to critically impacted. When it began to roll on its own, I was scooped by the driver door and dragged several yards until the truck impacted another vehicle and came to a stop. I very likely could have been killed. If anyone had been behind the truck they likely could have been killed. The incident resulted in significant damage to my vehicle and the vehicle that it ran into. I have not driven the truck since the incident to reproduce. Police did come out to inspect the accident. Has not gone to dealer yet. There were no warning light, buzzers, etc. completely spontaneous. Note: the vehicle was running when this happened. When I was able to get back in truck the stalk was still in park position
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11495206November 28, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2020 Ram 3500. The contact stated that she locked the vehicle with the key fob, and the auto start system started the vehicle. The vehicle was not taken to the dealer. The manufacturer was contacted and suggested that the manufacturer of the battery be contacted. The manufacturer provided no additional assistance. The failure mileage was 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495039November 27, 2022
STRUCTURE:BODY, SUSPENSION, WHEELS
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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