Ram 1500 Complaints

11,877 consumer complaints on file.

#11428948August 13, 2021
ENGINE, FUEL/PROPULSION SYSTEM
The exhaust system builds up soot and causes the vehicle to malfunction or require excessive EGR cleaning. My vehicle has been in 4 times for the same issue. The dealership admitted they have had many of the same vehicles in for the same issue. It will freeze up when driving and prevent going forward. I have called Ram and they refuse to consider anything because my issue is a maintenance issue the dealership already told me should not be necessary until 60,000-90,000 miles and I should know it will need to be done every 10,000 miles if I do not drive more than I do. I was never informed of the issue when purchasing the vehicle brand new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429037August 13, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ram 1500. The contact had received a recall notice for NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling). The dealer was contacted and informed the him that the parts were unavailable, and that the dealer was only receiving one part per week. The contact was also informed that he had been placed on a waiting list and that there were several customers ahead of him on the list. The contact stated that the manufacturer had exceeded reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428900August 12, 2021
ELECTRICAL SYSTEM
This is a very serious and dangerous defect that Chrysler and its dealerships cant find or fox the issue. I leased a 2020 Ram 1500 Laramie 5.7 On july 23 2020 i was very happy with the truck for few months and all of a sudden inwas driving and the vehicle completely stalled just like somone has unplugged every power source and i was able to safely stop and the truck wont start again then after 15 minutes I started to see lights on rhe dash again and the vehicle was able to start. I then called my dealership scheduled a service appointment and on jan 25 2020 they confirmed there was an issue with radio hub frequency and it was fixed i was happy again drove for few months then started to happen again this time i almost crashed did the same thing scheduled an appointment took it there this time they said we cant see the problem theres no codes stored and we cant see whats the issue called Chrysler customer service they were not able to do anything for me had to take the truck and drive it and now it happened again and i was googling the issue seems like it's happening to a lot of customers this is very very dangerous and needs to be looked at thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428690August 11, 2021
UNKNOWN OR OTHER
Rear windshield surround cracked. Water is entering vehicle. Concerned about excessive moisture in and around airbags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428701August 11, 2021
STEERING
The contact owns a 2014 Ram 1500. The contact stated while driving 20 mph, the steering wheel became difficult to turn. The contact stated that the power steering warning light was illuminated. The vehicle was diagnosed at the local mechanic with needing the rack and pinion column replaced. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19E077000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428702August 11, 2021
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:IGNITION:SWITCH
The contact owned a 2019 Ram 1500. The contact stated that while inside of her residence the vehicle was parked in the driveway when without warning the vehicle independently engulfed with flames. The fire department was contacted and came out to the resident and extinguished the flames. A police report was filed. The vehicle was deemed a total loss by the insurance adjuster who was contacted and came out to the resident. The vehicle was not towed. The dealer was contacted and informed the contact that no recalls were under the VIN. The manufacturer was made aware of the failure and started an investigation. Damages from the flames were done to the left side of the contact residents. The failure mileage was unknown at this time.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11428708August 11, 2021
SUSPENSION
The contact owns a 2020 Ram 1500. The contact stated that as he hitched a travel trailer to the rear of the vehicle, the rear springs collapsed, and the vehicle was no longer level due to the lack of support from the lift springs. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated he received a recall notification from the manufacturer informing him that the vehicle was not assembled with the proper lift springs and the dealer would replace all four coil springs with the 1-inch lift spring for the suspension of the vehicle. The vehicle was taken to the dealer for the recall repair and the dealer replaced the lift springs with the same standard coil spring instead of the 1-inch lift spring as instructed by the manufacturer. The dealer was made aware of the issue and informed the contact that they could not assist because they were not allowed to change the sales codes on the vehicle. The manufacturer was made aware of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 10,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428754August 11, 2021
STRUCTURE:BODY
While driving on interstate at approx 70 mph...I heard and felt what seemed like an explosion. At first I thought a tire blew out, but within seconds I could hear wind noise coming from my sunroof (the fabric shade was closed). I could then hear what sounded like pieces of glass blowing around on top of the fabric. Once I found a safe place to stop, I was shocked to see that the glass pane of my sunroof was shattered. There was no vehicle within 100 yds in front of me and I didn’t pass under any bridges, etc. The glass simply exploded. I am thankful that the shade was closed otherwise I would have been showered with glass. The noise was so startling that at first I thought someone had fired a shotgun...it was that loud...loud enough to be a deadly distraction at highway speeds. The dealer claims that they have never heard of this happening, but my research today is contrary to that claim (https://www.consumerreports.org/car-safety/exploding-sunroofs-danger-overhead). The vehicle is at the dealership now. The rep has told me that he has no idea how Chrysler/RAM will handle this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428629August 11, 2021
ENGINE
Taking a low speed (10mph) right turn into traffic the truck cut off and the emergency brake came on. Took 15-20 second to get the truck moving again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428543August 10, 2021
POWER TRAIN, SERVICE BRAKES
The contact owns a 2017 RAM 1500. The contact stated that while reversing and depressing the accelerator pedal, the vehicle went into overdrive and crashed into a building. The contact stated no warning light was illuminated. The air bags did not deploy. The contact stated no one was injured nor sought medical attention. A police report was not reported. The contact did not call the local dealer and made them aware of this failure. On June 21, 2021, the contact stated that when approaching an intersection and depressing the brake pedal, the vehicle went into overdrive again. The contact stated no warning light was illuminated. The contact stated he depressed the brake pedal to the floor to stop the vehicle. The contact took the vehicle to a local dealer, where it was diagnosed with needing the brake and accelerator assembly to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 26,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11428564August 10, 2021
POWER TRAIN
W58 recall inspection completed. Chrysler states W68 recall does not apply to vehicle because the part affected was not made at or at the time of the part (tone ring on fly wheel) was not at the location or time as others which are eligible for the recall. Initially EGR recall completed with engine light - a few weeks later crank shaft position sensor error code engine light. Crank shaft position sensor was originally inspected - can cause engine to stop or go into limp mode while driving. Truck went into limp mode after pulling out of driveway onto busy street
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428594August 10, 2021
STEERING
The contact owns a 2017 Ram 1500. The contact stated while driving 40 mph, the steering wheel became difficult to turn. The contact pulled over and towed the vehicle to his residence. The contact stated that the power steering warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428443August 9, 2021
VISIBILITY/WIPER
The heater core is clogged and there is no heat on drivers side. No way to defrost windshield impairing visability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428314August 9, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
2021 5.7L HEMI e-Torque While traveling at approximately 20mph I slowed down to stop at a stop sign and the truck start shifting down as it should. At around 5/7mph it stops, the truck shifts to P and applies the Parking brake. I’m able to start the engine back up every time this happens but there’s something wrong for sure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428237August 8, 2021
STEERING
ELECTRIC POWER STEERING UNIT LOSS/FAILURE WHILE VEHICHLE IN MOTION. NO WARNING PRIOR TO FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428190August 7, 2021
UNKNOWN OR OTHER
When I bought the vehicle last year it was brought to my attention that something was loose in my front end that shouldn't be by a mechanic and it had only 75000 miles on it then . He had said it could lock up and cause a accident. My truck had been to the dealer I bought it at twice for part on the axel that was leaking some grease. I was told they are wear and tare parts, but they didn't say anything about it seeming loose . I went for inspection and I was told that I need a new front end axel assembly kit that is 3000$ and they took my inspection sticker for it saying it is unsafe to drive until fixed that it could lock up and cause a accident. This sounded just like what the guy told me at 75000 miles. I was told it was bad at the dealer I bought it from at the time of inspection and when I looked up online it said the milage it is good for 80000 to 100000 miles. There has been no warning and I did not notice a problem so I went to a mini mechanic he gave me a sticker but I am noticing the axel being bad now. I am scared to drive my vehicle and if this is the case that it goes bad every 80000 to 100000 miles shouldn't it be recalled? The mini mechanic told me dodge did not design the axel to be protected from dabre and to keep it in better condition to take it off and grease it every once in a while. Yes my truck is available for inspection upon request . Thank you would like a clear answer on this soon where I have a child that I don't want to have put in danger or those around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428035August 6, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428077August 6, 2021
ENGINE
Intake manifold melted and smoked. No flame seen but lots of smoke. Check engine light came on and service Electronic Throttle light came on. I have had 2 EGR coolers installed in this vehicle. This was close to being a engine fire. If this is not fixed soon some ones Ecodiesel will burn a family up. NTSB needs to recall these vehicles ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428103August 6, 2021
STEERING
The electronic power steering rack went out without any warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428029August 6, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION: CAMERA SYSTEM
Have had my truck for only two weeks. The backup camera did not work with message saying “backup camera not available” and at same time electronic throttle control showed “service electronic control”. I shut the vehicle off and waited @ 1 min and stil showed same. Did restart again, same results. Then drove to restaurant and when I returned to vehicle @ 1-1/2 hour later both messages were gone. Backup camera now working and throttle message is gone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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