Ram 1500 Complaints

11,877 consumer complaints on file.

#11471657June 29, 2022
STEERING
Electric Steering rack - just stopped working in the middle of driving good thing i am young otherwise an older person wouldn't be able to handle causing a wreck - Dealer confirmed when towed in on service order showing code C2217- also had serviced for all pending recalls. No inspections yet by anyone else - but we are checking on our options. Check power steering lite came on at time of failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471505June 29, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Hello.. I purchased a 2019 Ram 1500 limited with the 5.7 etorque VIN# [XXX] with approximately 32000 miles on it in December of 2021 from Barton Cadillac in Newburgh N.Y.. I've put about 2000 miles more on it. About 2 weeks ago upon startup my low voltage light lit up. As the engine ran for a few seconds, the voltage continued to drop even more into the very low 11's with the red warning light illuminated....After about a minute and a half, abruptly, the voltage soared up to normal range ..14 - 14.2 volts..This happened multiple times..Finally I brought it in to Hudson Valley Chrysler Dodge Jeep Ram dealership in Newburgh NY...I was told I probably needed a new battery..So they replaced my battery but the problem was still there...So I went back and they searched for codes with their scan tool and found many pertaining to the etorque battery and components behind the rear seat...They told me water had leaked in through cracks on the plastic frame of the rear window onto the etorque battery pack and other electronic components and ruined them..They said It wasn't covered under the etorque 8 year or 80000 mile warranty because there was flooding in that area of the truck...Flooding..That truck had a cracked rear window trim which is a well known manufacturers defect..Many Ram owners have had the same issue..I have read on some forums that some dealerships did in fact cover costs for this issue even though it was not covered by the warranty...As I'm sure you know, Fiat Chrysler Automobiles has had a bulletin on this..Case # [XXX] REV A released on 1/30/21..Technically my warranty ran out on November of 2021.. .So I purchased a battery which was not the problem..It cost me $350 with troubleshooting fee..Now they're saying I have to pay for a new etorque battery pack, a replacement window which is a widely known manufacturers defect and I'd also have to pay for the labor costs..So a defective window leaked water on the etorque battery they are claimi INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471522June 29, 2022
ELECTRICAL SYSTEM
On 26 June 2022 while driving home the truck doors stated locking and the lights flashed every time I came to a stop. On 28 June 2022 the truck self started while inside the garage. The key fob was inside the home on a shelf with no one around and nobody was touching the truck. This is very unsafe since we have an attached garage and we sleep about 12 feet away from the tail pipe. On 29 June 2022 I took it to Dishman Dodge in Spokane WA where I was told that this has never happened. I am the original owner and this truck has had many previous electrical issues (Back up camera, cruise control, fail to start due to security chip pickup, wiper control, power window). It now has 62,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471555June 29, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A recall will only be issued for safety concerns. A Technical Service Bulletin (TSB) will be issued for known problems which are not a safety concern. A TSB isn't required to be repaired, so many times they aren't checked or fixed unless the consumer reports the problem. Likewise, if not addressed during the warranty period, they are typically* up to you to fix and/or pay for. (* more on this below) This is unlike a recall which will have safety implications and thus it must be repaired regardless of model year or mileage. This is why they send things out in the mail urging you to have the vehicle inspected/repaired. This covers them against legal claims if the affected part fails and causes injury/death. Don't confuse a "recalled" item with a known defect. They are two very different things. FCA well knows it's a common problem and they've got a TSB on it However, a leaking window/roof does not pose a safety concern so there isn't a recall for it. That doesn't mean it's not a known defect. With this being a known issue it makes it extremely difficult for FCA to claim i have a flooding problem that i caused. They know there's a potential for the leak resulting from a manufacturer defect and they're actively repairing that very issue on my truck. This defect is known to cause the rear seat area to accumulate water/moisture. This also If this leak is a known issue, then shouldn't the etorque system be shielded from the potential risk of water exposure? That's not on me I didn't alter the vehicle, drive through deep water, or somehow create damage to the covered part. It's a manufacturer defect plain and simple.It happens to be where the etorque battery is located. Water is obviously bad for electronics. Therefore the logical and reasonable person would conclude that the defect has cause the failure of the etorque system. So what about that warranty. Obviously the leak is outside the 3 year/36K mile warranty. However a vehicle warranty guarantees (or "warrants") th
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471270June 27, 2022
FUEL/PROPULSION SYSTEM, ENGINE
Fuel sensor failure at around 100,000 miles. A quick search reveals this is an extremely common issue and even more upsetting is seeing how many people experience recurrent failures within a year of replacing. This is a major safety issue if my vehicle randomly runs out of gas on a busy highway, which is far more likely considering the sensor failure will not allow the engine to enter ECO mode. My other issue is the hemi tick which could either be the exhaust bolts or the cam going out. Why haven't these issues been recalled?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471274June 27, 2022
FUEL/PROPULSION SYSTEM
On June 23rd, 2022, just arrived at a campground with a travel trailer. Noticed something hanging from under the truck. The 32-gallon fuel tank was just filled less than a mile prior to arrival. Upon further observation, the fuel tank hanging with only the rear fuel tank strap intact. The front fuel tank strap was still attached to the mounting bolt, however, the frame end was pulled through. The strap appears to be completely intact. The frame area that holds the strap was severely corroded and rusted out. There is very little rust anywhere on this truck. The front strap was then bent into the vehicles driveshaft by the hanging fuel tank, a cut a groove into the aluminum driveshaft. The damage may have compromised the integrity of the driveshaft as well. My vehicle is well maintained and cared for. I am a mechanic, however, I have it scheduled to be inspected at the Ram dealership. I will upload pictures as soon as possible. Prior research shows Ram truck model years 2009-2012 had the same issues. I reside in Wisconsin. If I did not notice this, the fuel tank would have fallen out, beyond any doubt, on our return trip and 30 plus gallons of fuel with it. It would have been hit first by our rear axle, and the then travel trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471016June 26, 2022
UNKNOWN OR OTHER
On May 31, 2022 I purchased a 2020 Dodge Ram 1500 from Rountree Moore in Lake City Florida. I was sold this vehicle under the pretense that it had been safety checked and the vehicle was road worthy. On June 17, 2022 the front tires became low on air and I had to refill the air pressure in the tires. I was scheduled to go out of town for "Father's Day" weekend and the tires became a concern for me. On Saturday, June 18, 2022 I took my vehicle to Billings Tire in Providence, Florida to check the tires before taking my trip. I was informed that the two front tires must of be originals and never rotated and some of the metal was coming through the tires. Both rear tires were not the correct size tires for this truck and needed to be replaced although they were practically new. I called my dealership salesman, Justin, and relayed the issue to him. He in turn called Billings Tire and spoke with the owner and was suggested to Justin that this issue should have been caught during the safety inspection the dealer performs. I was also informed from Billings Tire that all 4 tires should be replaced because they were safety hazards. I spent over $900.00 on new tires that same day. I have been calling Justin about this issue and he keeps putting me off and tells me is General Manager is not in. It has been a week ago and no resolution. I feel as though I was highly pressured into purchasing this truck just to make a sale and the truck was NOT road worthy. I drive the interstate 5 days a week going to work. I feel I could have been killed as well as placing others in harms way at high speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471019June 26, 2022
STRUCTURE:BODY
Water leaks on roof that stain interior head liner over rear window that also may affect rear curtain air bags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470955June 25, 2022
STEERING
Power Steering went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470970June 25, 2022
ENGINE
The Main as well as Connecting Rod Bearings prematurely failed at approximately 87,000 miles. Please note that the manufacturer warranty on the 3.0 Diesel engines from FCA/Stellantis is 100,000 miles. As the result, I was stranded on the road with horrible sounds coming from the bottom of the engine block and had to get towed. From my research, I found out that the 1st generation of this engine which I believe were installed on Ram 1500s from 2014 to 2016, had major issues with the above bearing failures well below 100,000 mile warranty period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470973June 25, 2022
ELECTRICAL SYSTEM
Started my vehicle and the INSTRUMENT PANEL was blank. I can't get messages, warnings, cruise control information, or anything else that provide vehicle operating specifications (engine temp, oil temp, transmission temp, etc.). Failure of the instrument cluster to properly illuminate prevents me from receiving warnings about the vehicle's systems and increase the risk of crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470969June 25, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Engine shuts off while driving 30-35 mph and automatically applies emergency brake
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470589June 23, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
The contact owns a 2019 Ram 1500. The contact stated while starting the vehicle, he heard an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the manifold gauges to be replaced. The vehicle was currently being repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470432June 22, 2022
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
I was driving on I-75 at approximately 73 mph when my instrument panel lights blinked and then turned off. My vehicle lost all power, I turned the steering wheel about 5-10 degrees to the right and my steering wheel locked. I could not press the brake pedal because it was stuck. I was able to get on the side of the highway where vehicle stopped. Hazard lights did not work, I could not unlock doors, start, or stop the car. When the tow truck came, they checked the battery and it had good voltage. The truck was towed to Feldman Ram dealership since 16 June 2022. I am being told that Mechanics are having difficulty figuring out the problem to this day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470482June 22, 2022
AIR BAGS
The contact owned a 2015 Ram 1500. The contact stated that while operating the vehicle, her husband experienced a medical emergency causing the vehicle to lose control and crash into a tree. During the incident, the speed at impact was approximately 50 mph. During the crash, the vehicle was destroyed but the driver-side front air bag did not deploy. The husband sustained head trauma, chest trauma, and a lacerated left leg. A police report was taken at the scene. The vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were not notified. The failure mileage was 60,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11470509June 22, 2022
ENGINE
I was driving down the highway and when I went to accelerate I heard a loud "clunk" like my transmission dropped. After the loud clunk an indicator came across my dashboard stating "service electronic throttle control". I pulled off to the side of the highway shut my vehicle off and tried to restart it just to make sure it wasn't a glitch. Upon starting the vehicle again, there was a very long delay considered to be a hard start. Since the vehicle started I decided to try to merge back onto the highway but as I was trying to accelerate the vehicles rpm would not go past 3000 rpms and would not accelerate past 40 mph. I shut the vehicle off and had it towed home. I took the vehicle to the dealership around the corner from my home and they scanned it. The code that popped up was P0336 (crankshaft position sensor). Upon further investigation the dealer diagnosed the problem to be the Tone Wheel/Reluctor ring breaking. FCA has an open recall for this exact issue W58/W68, but my vehicle is not included because it was built for the Canadian market. Although, my vehicle is a DS model with the sales code EXF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470547June 22, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I made a right hand turn from a stop sign onto an active roadway when my truck’s engine shut off. The truck rolled to a stop and the dial shifter automatically changed to park and engaged the e-brake. No warning lights were triggered in the dash. Research suggests this is an apparent problem with the 5.7l e-torque engine, however, no information is available from FCA/Ram
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470385June 22, 2022
ENGINE, SERVICE BRAKES, POWER TRAIN
I was driving to work and made a right turn (I did not come to a complete stop). As I finished the turn, maybe going 5-7 MPH, I pressed on the gas pedal to accelerate and the truck did not respond. A second later the truck turned off and the parking brake automatically engaged, so I came to a complete stop in the middle of a road with other vehicles around me. I had to put the truck back into park, start the truck, and disengage the parking brake, and then was able to continue my trip to work. There were no Check Engine Lights on before or after it happened. I spoke to the local Ram and multiple other dealerships further away and they said they haven't heard of this happening to any other Rams, and just to watch it and if it continues to happen call them back. A quick google search will show that it happens frequently to other people over the last year or so, some of which are at highway speeds, which is very dangerous. I am fortunate this was at low speed, because your parking brake engaging at highway speeds could obviously be catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470244June 21, 2022
STEERING
2018 RAM 1500 eco diesel with LESS THAN 26,000 miles on it. My husband and I had a harrowing drive a couple weeks ago bc the power steering unit started to intermittingly cut out/fail (think hair pin turn on country roads at 55, you are CRANKING on the wheel bc power steering cut out, then halfway through the turn it decides to come back and now you are OVER steering). Again, we have less than 26k on this truck ((and it is BABIED)) so clearly this is a faulty part. We got it fixed (I have receipts), but per RAM the truck is "too old" thus "out of warranty" with no current recalls and thus my request I submitted to RAM to reimburse us for the faulty part was denied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470205June 21, 2022
ENGINE
The contact owns a 2022 Ram 1500. The contact stated that while her son was driving approximately 70 MPH on a busy freeway, the vehicle inadvertently lost motive power. The contact indicated that the vehicle could not be restarted and was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 5,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 1500