Ram 1500 Complaints

11,877 consumer complaints on file.

#11526998June 14, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527060June 14, 2023
UNKNOWN OR OTHER
While accelerating onto the freeway my truck lost power and displayed a check engine light. Upon having the code read it was P-0336 which is for a crankcase speed sensor. I was nearly rear ended by a tractor trailer due to the loss of power. Stellantis was unable to help with answers as far as the recall information regarding recall 66A which is to be an extension of recall 20V-475.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527067June 14, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
The contact owns a 2015 Ram 1500. The contact stated there was carbon monoxide fumes inside the interior of the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the exhaust manifold was cracked with fractured bolts. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527074June 14, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Currently there is an open and unresolved high pressure fuel pump recall that can leave me stranded on the highway and cause an accident. The length of time until a remedy can be had is unacceptable. Also there is a new recall to reprogram the ECU to "band-aid" a potential failure of the timing reluctor ring. It still has the potential to leave me broken down on the road and cause an accident. The delamination problem of the reluctor ring is another part that should be covered under a recall instead of a software program.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527096June 14, 2023
FUEL/PROPULSION SYSTEM
There was a factory recall to replace high pressure fuel delivery pump. Dodge dealership will not replace my pump. My truck stalls and loses power due to this faulty pump. All I get is the run around. Clearly from the recall description this is also a safety issue. I have ask the dodge dealership to do the repair and they said no money or orders are given from parent companies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527118June 14, 2023
FUEL/PROPULSION SYSTEM
Filing a complaint because this recall has been open for over a year with no remedy available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527056June 14, 2023
FUEL/PROPULSION SYSTEM
It's been over a year that FCA has known of the potential dangers of a high pressure fuel pump that suddenly stops working and has not produced a remedy. This is unacceptable. Driving a vehicle knowing that it could, at any time, shut down in heavy traffic and become immobile is unacceptable. If FCA cannot come up with a timely (too late for "timely") replacement part, NHTSA should force them into other options for owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526731June 13, 2023
FUEL/PROPULSION SYSTEM
Front Strap on gas tank failed while driving. Gas tank almost fell out and 2nd strap getting ready to fail. Completely pulled out of the frame. Also damaged drive shaft from strap rubbing into the metal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526783June 13, 2023
STEERING
My power steering stopped working when I was driving on a highway. My safety was put at risk when suddenly it was very difficult and almost impossible to control the direction of travel of my truck. The problem was confirmed by Tomball Dodge in Tomball, Texas. The gear-rack and pinion was inspected by Tomball Dodge and they determined that it needed to be replaced. The charge for the repair was approximately $4,000.00 which included a mandatory wheel alignment. I received various warning lamps and messages in November of 2022 when the mileage was a little over 14,000 but if I turned off the engine and restarted it there would be no message or warning lamp on the dash. I called Auto Nation where I purchased the truck to try and make an appointment and they advised they were extremely busy and it would take at least 5-7 days to diagnose the problem. They said it sounded like a software issue and was not anything requiring immediate attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526831June 13, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2016 Ram 1500. The contact stated while driving 30 MPH, the service engine warning light illuminated, and the vehicle decelerated to 10 MPH. The vehicle was taken to the dealer and diagnosed with a high-pressure fuel sensor failure. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The failure mileage was 79,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526883June 13, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I BOUGHT A 2109 RAM BIG HORN MAY 2020 NEW. SEPTEMBER 2022 WARNING SYSTEM SHOWED THE SHIFTER NEEDED SERVICE. TOOK IT IN TO SERVICE DEPARTMENT OF DEALERSHIP. IT TOOK THREE WEEKS TO GET IT BACK. THE NEXT MORNING THE TRUCK WOULD NOT START. HAD IT TOWED BACK TO DEALERSHIP. FOUR WEEKS PASSED AND WAS TOLD IT WAS READY. DROVE IT HOME AND PARKED INDRIVEWAY. THE NEXT MORNING WOULD NOT START. THEY KEPT THE TRUCK FOR TWO MONTHS AND CALLED TO PICK IT UP. THENEXT MORNINGIT WAS DEAD AGAIN. SENT IT BACK. THEY KEPT IT FOR THREE MONTHS. THEY BROUGHT IT BACK ANDSAID THEY DON'TKNOWWHAT IS WRONG WITH IT. I CHARGED THE BATTERY AND TOOK IT FOR TEST RUN AND THE DASH MESSAGE SYSTEM STARTED FLASHING MESSAGES THAT THIS WAS BROKE, THE TIRES WERE FLAT, SERVICE LIGHT FLASHED ON AND OFF, THE ENGINE SPUTTERED THEN RAN AGAIN. ALL MOST DID'T MAKE IT HOME. LAST TIME I DROVE IT. DEALERSHIP WILL NOT FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526889June 13, 2023
FUEL/PROPULSION SYSTEM
I registered my Ram pickup vin # [XXX] with the dealer I purchased it from, the day after I received the card from CFA telling me about the recall. I have checked with that dealer monthly since. They always say parts are not available. Now I am 1000 plus miles from home and stranded because the truck has quit. The local in Springdale, Ar. say some of the parts will be in about 6/13/2023, some parts not until the 19th, but those parts show " no movement". he says that means they will be much later. This almost a year from when I REQUESTED MY TRUCK BE FIXTED. I called CFA this morning and the gave me a [XXX] case # [XXX] and said a case manager would contact me 2 to 3 business days. They don't seem to take your recalls very seriously. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526566June 12, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
The contact owns a 2019 Ram 1500. The contact stated that while driving at unknown speeds, the vehicle slipped out of gear and slipped into neutral(N). While making a turn, the engine revved and the vehicle lost motive power. The contact stated that the vehicle was uncontrollable. The contact was able to coast off the roadway. The gear selector indicator light was blinking. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526623June 12, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and stalled. The contact was able to restart the vehicle; however, after driving several few feet, the vehicle stalled again. The contact was unable to restart the vehicle. No warning lights were illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was then towed to the dealer where it was diagnosed that the fuel pump had failed and needed to be replaced. The contact was informed that the parts were not available for the recall repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was informed to contact the dealer. The failure mileage was approximately 217,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526632June 12, 2023
STEERING
Power steering has gone out twice while driving making it extremely hard to turn. A light comes on stating that "power steering is unavailable". I see that the same year, make and model has a recall for this, but my VIN does not. I have not taken to a dealer do to the expense that may occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526477June 11, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Two issues, both 12" radio/infotainment issues. 1) Radio will often, and without warning get, for lack of a better term, corrupted, the entire system freezes, no screen control and makes a loud static esc noise.. The only way to fix the issue is to power cycle the radio either by holding the power button and scan button down for 15 or so seconds, or turning off the truck and cycling the power to the radio by opening then closing and opening the door again.. Neither are easy to do when traveling at highways speeds. 2) Infotainment screen will turn off, loosing all controls to cabin features and controls. Radio still works, but no screen is available for controls. ( the screen on/off button DOES NOT turn or reset the screen when this happens) The only way to get the screen back on is to power cycle the truck--- turning off the truck, opening, closing and opening the door again. again, not an easy feat when at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526399June 10, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
My 2019 Ram truck has less than 41,900 miles on it.I drove it Thursday morning, but then was stranded.The vehicle wouldn’t unlock, lock, or start. Upon entering using the manual key, the vehicle wouldn’t recognize my key fob. My second key fob would not work either. I called a locksmith to see if he could reset the computer, but he couldn’t. So I called a tow truck. After giving them $100, the dealer couldn’t look at it for several days. Meanwhile I’m stranded without a vehicle. Luckily not in the remote wilderness. My truck sat for a week.The dealer called and said the RF Hub was bad. The RF Hub controls everything from the key fobs, ignition, alarm, brakes, door locks, all electronics, etc. $605 now paid to the dealer for them to replace this RF Hub that is mounted on the back wall of the cab under the rear window. Had this been in the middle of winter, or when I was at high altitude in the mountains last fall it could be a life or death situation.Being locked out and unable to move a vehicle, being stranded is dangerous. Particularly with health issues. What the dealer didn’t do is correct the problem.The back window frame on these Rams breaks and then leaks water into the cab.The leak shorts out the electrical equipment behind the rear seat.Thankfully it didn’t start a fire. A google search of the issue finds hundreds of complaints about the rear windows in these trucks. Imagine a young mother with little children out on the road when the vehicle leaks enough to fry the RF Hub! The Ram dealer charged me to replace the RF Hub, but didn’t bother to fix the problem with the rear window. I am taking it upon myself to attempt to stop the leak before I get stranded again because of fried electronics because of their faulty design. I have attached pictures of the problem.After paying the locksmith, tow, dealer, and pulling out the rear seats, drying all of the carpet, it is clear to see the problem with the rear window. Recall this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526193June 9, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power but was able to continue to operate at slower speeds. The vehicle was taken to the dealer, who diagnosed and found failures with the EGR and intake manifold. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 19V757000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525985June 8, 2023
ENGINE
I’ve experienced 3 separate incidents with this truck that resulted in the engine shutting down while in transit as follows: 12/6/2019: engine stalled when accelerating up a hill. Used momentum to pull mostly out of traffic lane. Towed to dealer where crankshaft positioning sensor was replaced under an extended warranty associated with the Ram Ecodiesel emissions related class action settlement. 5/21/2021: engine stalled while towing a boat up hill on the interstate. Had to cross right lane traffic to the shoulder causing traffic behind and to the side to swerve and honk. Just made it to the shoulder. Diesel fuel was leaking. Towed to local diesel shop where high pressure fuel line was replaced at my expense. This would have been replaced under the aforementioned warranty had it been towed to a Ram service center. 5/28/2023: engine stalled while towing a boat on the interstate. Coasted to the right lane and down an exit where I made it to the shoulder. Had it towed to the nearest dealer who reported the engine as seized and in need of replacement. Ram customer service will not discuss any financial assistance in replacing the engine or in the cost of an engine tear down to determine the cause of the failure even though it’s possibly related to the outstanding fuel pump recall or the previously mentioned emissions recall . In all instances, especially those on the interstates, I felt that I was at risk of being involved in or causing an accident as I had no control over maintaining forward momentum. I opened a case with FCA Customer Care (case# 86310172 ) but they will not share the case information with me for reasons of policy, so I’ve no documentation to upload other than the engine replacement repair doc from the dealer. The information below reflects the latest incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526067June 8, 2023
ENGINE
Vehicle engine shuts off while driving especially on the freeway. There is some kind of problem with the lifters on this type of motor. Several people are having this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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