Ram 1500 Complaints

11,877 consumer complaints on file.

#11528959June 26, 2023
POWER TRAIN
The contact owns a 2021 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that the vehicle regained motive power independently. The vehicle was taken to the dealer and was diagnosed with power train failure. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 23V265000 (Power Train). The contact stated that the failure had reoccurred; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528792June 25, 2023
UNKNOWN OR OTHER
I can not find specific tow rating for my truck. The sticker on the door only gives payload. “Towing and Payload” in the owner’s manual has no figures - it only lists 3 websites that either redirect or are broken links. Furthermore, creating a Mopar account and linking my VIN says the following - “ Sorry, your towing and payload information is not available. Please check your owner's manual for towing and payload details.” This puts me in an infinite loop and I have no way of knowing what my specific vehicle is safely rated to tow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528489June 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
On May 26th, 2023 I was driving my Ram 1500 with 3.0 liter diesel down a multilane road with traffic. At about 30 mph, normal driving, the engine stalled without warning and power brakes and steering were lost. Traffic continued to pass as I had to cross lanes of traffic and coast to a stop out of the way of traffic. The vehicle could not be restarted or put into neutral to move. There were no abnormal driving issues, noises, warnings, or messages prior to the event. The truck was towed to a Ram dealership for inspection. The engine code clearly indicated that there was an issue with the crankshaft sensor. The dealership diagnosis was that the oil pump had failed and the engine was destroyed. After towing it to a second, independent shop, the actual diagnosis is that the reluctor wheel (tone wheel) and crankshaft sensor had failed, preventing fuel injection to the engine. This is a known issue on 2014-2016 Ram Ecodiesel trucks. My truck (manufactured in May 2014) was not a part of the recall. Once the transmission was removed to validate the tone wheel issue, it was confirmed when the mechanic found that the magnetic strip on the tone wheel had delaminated and broken off. The magnetic strip had multiple cracks. This part is in my possession and available for inspection. After replacing the tone wheel and crankshaft position sensor, the truck was back to running normally. The repair was completed by the shop at my expense because Ram refused to address the tone wheel issue or even look into it because it wasn't under recall. As of June 9th of 2023, Ram has said that they are possibly going to issue a recall for this (66A) but will not cover the expense because it was not repaired at a Ram dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528467June 23, 2023
VISIBILITY, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2022 Ram 1500. The contact stated that while driving or while the vehicle was idling, the inner and outer parts of the windshield and windows became foggy, impairing the visibility of the driver. The contact stated that the windshield defroster was engaged but failed to clear the windows and the windshield. The contact stated that the failure reoccurred several times and caused his wife to pull to the side of the road. The contact stated that the inner and outer parts of the windshield and windows was foggy independent of the temperature inside and outside of the vehicle. The contact stated that upon investigating the failure online, he became aware of NHTSA Campaign Number: 21V871000 (Visibility) however, the VIN was not included. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The contact stated that he believed that the dealer could not duplicate the failure as the recall remedy consisted of repurchasing the affected vehicles. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528258June 22, 2023
ELECTRICAL SYSTEM, STEERING
The Electronic power steering system stops working without warning or cause. It is available for inspection. While driving the loss of power steering stops you from be able to steer for turns or avoid a collision. A dealer confirmed that the (EPS) is shorting out causing this to happen. A warning light appears when EPS stops working stating "POWER STEERING IS UNEVALUABLE". There is a recall for 2019 1500 RAM's but my VIN is not one of the recalled. The serial number of the EPS gear is on the list of contaminated ones TIC2609A4211 I have reached out to Chrysler twice now and will not help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528347June 22, 2023
UNKNOWN OR OTHER
Front part of moonroof just broke/exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528388June 22, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated while driving approximately 55 MPH, the vehicle shuddered, vibrated, and almost stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the high-pressure fuel pump had started to fail and needed to be replaced; however, the part was on a national backorder. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 62,500. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528297June 22, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2021 Ram 1500. The contact stated while driving at an undisclosed speed, the vehicle started to hesitate. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the PCM software needed to be updated; however, the contact was unsure if the update was performed. The contact stated that he was informed by the dealer that a failure needed to occur before the vehicle was repaired. The contact was made aware that the VIN was included in NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part was not available for the recall repair. The contact stated that the vehicle was released and deemed safe to drive. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that parts were unavailable. The failure mileage was approximately 31,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528274June 22, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
has been hesitating since day one entertainment and GPS freezing and still is it has been to the dealer for both and has been updated many times the last update was for drive ability concerns and it was the worse it has been since the update was done the morning after it was done it would not start i had to try 3 or 4 time and it started and ran ruff and the trans was not shifting correctly the update for the GPS and the entertainment system was done over the air and still does not work it still freezes and i have to stop driving to reset it as far as the hesitation i can make turns safely if you think you have enough time to turn safely you don't and could get hit broadside the last pcm update made everything worse be careful ram owners i have to be every time i drive it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528043June 21, 2023
ENGINE
The Dodge Ram that I had just suddenly stop and not restart. Had it towed to the Ram dealership. Belt tension broke. That's what the dealership said.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528050June 21, 2023
STEERING
Steering wheel is getting stuck at 10 o’clock and 2 o’clock positions causing the wheel to not return to center without force drastically increasing the possibility to crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528065June 21, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2020 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528082June 21, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2019 Ram 1500. The contact stated while driving 50-55 MPH, the message "Service Shifter" was displayed, and the vehicle shifted into neutral independently. The contact veered to the side of the roadway. The contact stated that she turned off and restarted the vehicle, and the vehicle responded as needed. The vehicle was taken to the dealer to be diagnosed and it was determined that the shift knob wiring had failed; however, the vehicle was not repaired. The contact stated that the failure reoccurred while driving from a complete stop. The dealer was contacted and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528084June 21, 2023
FUEL/PROPULSION SYSTEM
My truck has the Z46 manufacturer recall and the NHTS 22v-406 recall for "High Pressure Fuel Pump failure". No parts are available for repair. the recall states " A HPFP failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. Fuel starvation may result in an unexpected loss of motive power, which can cause a vehicle to crash without prior warning." I pull my camper to remote parts of the country. my fuel pump, at time to time would make "noises" that had me concerned. I found a reputable Diesel repair shop that had a OEM part that would solve the recall. For reimbursment I needed 1)parts 2)Labor3)taxes4)related costs5)contact info. I submitted all this info to [email protected] on June 5. June 7 I was denied due to "out of warranty" proved I was not. On June 7 I was denied because parts were not covered, I showed them that they were OEM. On June 12 I was again denied this time because they did not like the way the clerk wrote the repair order diagnosis. I told them the dignosis was Z46 NHTS22-v406. They refused compenstion and anymore appeal. I followed all the rules, repaired my truck so it would not be a significant road hazard to me or others and expect compensation of $2210.75. Please help me, and others get compensation for doing the right thing while Stellantis nad FCA "wait for parts"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528143June 21, 2023
FUEL/PROPULSION SYSTEM
Fuel Level sensor fails, purchased truck in 2022 and it was fine, filled up one day and check engine light came out, noticed when I fill up again it goes off. This is a faulty part the "fuel level sensor" 1,000s of forums and youtube videos about it, can't believe Ram hasn't recalled this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528167June 21, 2023
ENGINE, FUEL/PROPULSION SYSTEM
I purchased this truck brand new and am the original owner. This truck has been in the dealers procession probably over 50 times and in the shop probably close to 200 days. Most all repairs have been about computer, smog, or other engine problems. Chrysler has extended my warranty out into 2025 and extended the miles to 125k . I currently have 82k miles. It just was in the dealer 1 month ago and currently has check engine light on again. They state it is for a recall they have no current fix for and it sounds like their not even working on one. I was told that this years model with the 3.0 diesel will be the last. I went to then ask for a trade in value from a Ram Chrysler dealer, and was told they could only give me low auction value. I have an additional over $7k in improvements that I will loose. Any help or suggestions would be appreciated. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527834June 20, 2023
UNKNOWN OR OTHER
My vehicle stalls on me and shuts off while driving. Brought it to the dealership at Quinn motors Gloucester, VA where I get all my oil changes done. They couldn't duplicate it. But it happens a couple times a month. I'll have to pull off as it's stalled. Turn it completly off then back on. Sometimes it starts back up and sometimes I have to wait a minute or two. I have blocked traffic numerous times because of these incidents happen at idle in drive at stop lights or stop signs. I have also recently had my dash go completely blank on me. No codes pop for either one of these events. Any help or advice would be great.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527923June 20, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Cruise control sometimes don't work, sunroof leaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527961June 20, 2023
ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL
The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528025June 20, 2023
STRUCTURE:BODY
Frame rail has rusted out causing this vehicle unsafe to drive. A quick google search showed this a common problem. I know Mercedes Benz have recalled rusting brake boosters and provided extended warranty on rear subframe rust. Toyota has recalled truck frames. Dodge is ignoring this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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