Ram 1500 Complaints

11,877 consumer complaints on file.

#11528031June 20, 2023
ENGINE, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving in town or on freeway, the engine shuts off and emergency braking system is engaged. No warning lights come on suggesting anything for a code. The dash only says to place truck in park, restart the truck and disengage the emergency parking system. This has been in the shop and they can not duplicate. Dodge is aware of what is transpiring. How is this safe and have not been recalled by dodge? I have children and grandchildren that are usually in the truck with me and this is NOT a safe vehicle to drive at this time!!! This has happened numerous times!!! What if an 18 wheeler is behind me and a fatality happens? I am an er travel nurse. There are plenty of others experiencing this and nothing has been done per the attorney I spoke with. My cell number is [XXX] should you need to contact me regarding this matter. Thank you in advance for taking care of this matter in a speedy manner. As I said prior, this could be fatal to a family due to the negligence of Dodge Ram. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527770June 19, 2023
FUEL/PROPULSION SYSTEM
In reference to: NHTSA Recall #22V-406, FCA Recall #Z46. On June 9, 2022 FCA contacted me by mail to inform me that the High-Pressure Fuel Pump (HPFP) on my 2014 Ram 1500 Ecodiesel is being recalled. I was informed that I would be contacted when parts are available. As of today (a year later, June 19, 2023), the parts remain unavailable. My dealership said they have no parts and I have to talk to the MOPAR Recall department. The MOPAR Recall department stated I have to resolve the issue at the dealership. Meanwhile, neither the dealership nor MOPAR claim to have parts and will not repair the vehicle. MOPAR and the dealership have me running circles and neither of them claim to have parts or a way to get the parts so the recall work can be completed on my vehicle. I think I'm getting the run-around.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527606June 18, 2023
ENGINE
Since the vehicle was purchased new in 2020, the check engine light has come on and the service throttle body message has been displayed 12 times. It only happens when I am towing a 5,500 pound travel trailer. When the anomalies happens, I loose engine power. Say I am traveling at 65 MPH. When the anomalies happens and the CEL and warning messages appear, my speed drops to 32 MPH. Most Interstate freeway systems have a 45 MPH lower limit. I am forced to quickly pull over to the emergency lane to avoid a crash situation. If I shut off the engine and restart it, my power comes back but the CEL is still on. The selling dealership has tried to fix this several times. The engine code that is always present is a P00AF (turbo boost control “A” module performance, I think over boost) and at one time a P0299 (turbo under boost). The latter occurred after I heard a loud “whoosh” . The turbo air hose blew off. So far the Dealer has flash programmed the engine control module, replace the turbo hose and lastly replaced the turbo itself. Not all of the anomalies have been documented by the dealer, as I am always traveling around the country when it happens and have called dealers in the city nearest me at the time and have gotten every excuse as to why they cannot look as it now. I am almost always able to resume my travels by shutting off and restarting the engine. When I arrive back home and take it in to be looked at, I’m told there is no codes and no history of a code. It can be several thousand miles after the anomalies when the dealer finally gets to look at it. FCA (Chrysler corp) is aware of the situation and has opened 4 cases for my concern. Case # 77583210 which they immediately closed, # 78338328, #79796818 and just on 06-9-2023 case # 86383024. The vehicle now has 21,726 miles on it and most of them are towing miles. The vehicle specifications state this vehicle can tow 12,000 lbs. I bought this vehicle for vacations and towing. THIS VEHICLE IS UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527483June 17, 2023
WHEELS
I was pulling into a parking spot of a gas station and the ball joint of my driver side tire completely broke off and the entire wheel fell off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527498June 17, 2023
ELECTRICAL SYSTEM, ENGINE
This truck has an intermittent problem that causes it to shut down and leaving me stranded in traffic. This shutdown has happened 8 times. It first happened on Jan-10. This is two weeks after I purchased the truck. Since then, there have been 4 attempts to fix it at dealerships. They were not been able to identifying the causes of these problems or fixing them. The Truck was out of service for 47 days while it was in for repairs. Both of these items exceed the limits of the Missouri Lemon Law. I will briefly review the nature of the problems. These 8 shut down events are not just a stalling problem. When the truck shuts down the yellow engine lights come on and the truck will not try to restart when I press the gas or restart button. In some cases, it automatically engaged the parking brake and I am not able to get the truck switch into park, neutral or reverse. Each time it took between 2 and 20 minutes to restart the truck, while I was stuck in traffic. 3 times I exited the vehicle, walked away, then locked and unlocked it. After that I was able to restart the truck. In 3 of the occurrences the red battery warning light came on. When this happens, I have about 30 min both batteries are drained and everything shuts down. Here is a summary of some of the history of these problems, Summary 1st Occurrence --- 1/10/23 (14 days after I purchased the truck). Occurrences --- 8 (7th was during a test drive at a RAM service center, on 4/25/2023). Times in shop --- 4 (at dealer service centers). Days in shop--- 47 (Out of service). Milage 1st time --- 410 (Odometer at first occurrence) Avr miles to occur --- 454Avr miles (shortest was 30, and two were over 1,000 miles) Avr time to occur --- 17Avr. Days Problem status --- not fixed. (the cause or causes have not been identified or fixed)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527306June 16, 2023
ENGINE, FUEL/PROPULSION SYSTEM
More than 1 year after a safety recall, there is still no remedy available. This is unacceptable for a safety issue. Now there is a new recall for the same issue that was previously recalled. Something seems fishy. Is my truck safe to drive? Buy it back if it can't be fixed. Seems reasonable to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527315June 16, 2023
STEERING
LOSS OF POWER STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527316June 16, 2023
FUEL/PROPULSION SYSTEM, ENGINE
I believe that Ram and It’s parent company have intentionally not provided a recall fix for recall z46. If Ram refuses to provide a fix for the problem, and I’m forced to drive the vehicle that could stall and crash at any time is absolutely a safety hazard. I’ve contacted Ram cares and was told that if I’m not comfortable driving the vehicle, to just park it and wait for a fix. This company not only provides faulty and unsafe vehicles but then forces its owner to drive them with no fix provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527323June 16, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527336June 16, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
The contact owns a 2020 Ram 1500. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle. Additionally, there was a loud exhaust sound while depressing the accelerator pedal. The local dealer was contacted. The local dealer stated that the failure was due to a crack in the passenger’s side exhaust manifold however, the parts needed to repair the vehicle were on backorder due to a high demand. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 43,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527337June 16, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2020 Ram 1500. The contact stated that upon a cold start of the vehicle, the vehicle stalled while depressing the accelerator pedal. In addition, the contact stated that the vehicle intermittently stalled while driving at various speeds. The contact stated that the shift to park message was flashing on the instrument panel during the failure. The dealer was notified of the failure, but the mechanic was unable to determine the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527364June 16, 2023
UNKNOWN OR OTHER
Backup camera blanks out to blue screen during operation. Does it randomly, has done it multiple times, seems to have a mind of its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527439June 16, 2023
VISIBILITY/WIPER
The driver’s side visor fell down on its own and blocked my visibility almost causing me to lose control of the vehicle because I could not see where I was going. The visor will not stay up in the locked position. I can see wires and a broken black plastic part where the visor support is located.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527159June 15, 2023
ENGINE
catastrophic engine failure due to the failed high pressure fuel pump, last year march 2022 my truck started stalling then lost all power to the engine the truck would not start . i took the truck to my mechanic where he Found no crank signal while engine cranking and sounded to be out of time. he Tested fuel flow from lift pump and found it to be correct. Tested injector weep line return flow and found no return this is normal ,Tested fuel flow regulator at high pressure pump and also found no return while cranking this is normal. These test indicated that the high pressure pump has fail. Installed new high pressure pump and still no pressure. Removed pump and noticed it had not rotated from its timed installed location. This indicated that the drive gear is not rotating the pump and there is internal damage to engine. this damage happened due to the filed fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527201June 15, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2016 Ram 1500. The contact stated that while driving at various speeds, the vehicle hesitated and jerked while depressing the accelerator pedal. There was no warning light illuminated. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 124,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527224June 15, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527242June 15, 2023
SUSPENSION, TIRES, ENGINE
The contact owns a 2020 Ram1500. The contact stated that while driving at various speeds, the brakes applied independently without being depressed. There was no warning light illuminated. While driving over a bump in the roadway, the vehicle inadvertently shifted lanes and the vehicle became uncontrollable. The contact stated that the vehicle experienced the death wobble and the vehicle spun out of control and was almost struck by another vehicle. The contact was provided a police escort to the dealer. The 4WD, ABS, and service engine warning lights were illuminated. The vehicle was taken to the local dealer who stated that the tires needed to be replaced. The vehicle was diagnosed, and it was determined that an unknown module needed to be replaced. The dealer also recommended that the tires be replaced for better performance. The vehicle was repaired but the failure recurred. The vehicle was taken to a tire shop and the tires were replaced but the failure persisted. While driving at an undisclosed speed, the contact was unable to control the vehicle on several occasions. The vehicle was taken to the dealer, who stated that the front passenger’s side tire needed to be replaced. The manufacturer was contacted and opened a case and referred the contact to the local dealer. The manufacturer closed the case after speaking with the dealer. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527255June 15, 2023
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
2015 RAM 1500-Consumer states "truck stopped going 75 miles per hour" on the highway. Consumers husband had to pull over to the shoulder & truck refused to start again. Consumers husband call for a tow. The tow trucks policy is one rider. Consumers son is disable and relies on father to drive. Consumer states: "This left my husband to the mercy to flag down a car and ask them if they could take my son. That may not sound like a huge deal, but my son's disability causes him not to know directions or place and space. The fear of getting in a car with completely and total strangers, hoping they would take him to Paducah was horrifying to him and me. He's still having fearful thought about that event. He chewed his finger nails so bad that the hotel towel was covered with blood from anxiety. It was completely and utterly ridiculous. Two days were spent trying to figure out what the issue was with the Truck. The dealership put in a new computer board, that wasn't the issue. We got charged for that part. After the final analysis we were told it was the fuel pump and it was on recall. The time estimation to fix the truck was given 45 days to 3+ month - if not more- as the part has still not been created for this recall. We had to rent a vehicle for a month, costing $1,900.00. I called the Ram customer service 6 times just to be told by a Kelly that she would not give me a supervisor as I was requesting that the computer part ($850) and the month rental ($1,900.00) be reimbursed to us 35 there is no ETA of when we will get our vehicle hack. Case #86107003. We later were told that it has been stated that sometime the vehicles catch on fire due to this default. That's very scary as my husband said he could smell gas. Since the "customer service" agents did NOT allow me to speak to their supervisor's I was left to basically deal with a very expensive and unresolved loss of our vehicle due to RAM. They literal have given us no assistance or time frame of when our truck will be fixed. I am requesting that our expenses of t
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527301June 15, 2023
FUEL/PROPULSION SYSTEM
I'm afraid that the hpfp will fail while I am driving with my wife and newborn in the vehicle whike driving. It's terrifying to have to put them in danger and drive this vehicle, but I need a vehicle to get to work everyday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526993June 14, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
The ABS control module has failed over a year ago and factory replacement parts are unavailable. Mopar dealers advise they are on backorder with no expected delivery date. The failure of this unit disables the Anti-Lock Braking System, Electronic Stability Control and Electronic Speed Control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 1500