Ram 1500 Complaints

11,877 consumer complaints on file.

#11536570August 4, 2023
AIR BAGS
The safety warning light came on when starting the vehicle. We checked the owners manual and called the dealership to schedule an appointment. Advised of the recall by NHTSA they said no recall under our VIN. Took it to the dealer on [XXX] they did not schedule the appointment for the recall, showed them online the NHTSA recall but said Chrysler hadn’t notified them of any recall under our VIN. However, when the service advisor looked up the error code it shows the same code as the recall by NHTSA, codes V61 and V71. Our vehicle is a 2019 Classic Ram Dodge Pickup VIN [XXX] . We have also call FCA/Chrysler Fiat and advised them of the problem, Cesar referred us to NHTSA saying you send them VIN’s of vehicles that have incurred this error. Campaign 19V407 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536590August 4, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536556August 4, 2023
ENGINE, FUEL/PROPULSION SYSTEM
While making a slow left turn the truck stalled without warning almost causing an accident with oncoming traffic. Once the truck stalled, I wasn't able to accelerate, and the car slowly rolled across two lanes of oncoming traffic. Once the car came to a stop the emergency brake engaged. I was able to put the car in Park and restart and disengage the emergency brake. If the other cars hadn't stopped in time this could easily been a fatal accident for me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536535August 4, 2023
FUEL/PROPULSION SYSTEM, WHEELS, ENGINE
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536444August 4, 2023
ENGINE
The contact owns a 2023 Ram 1500. The contact stated while driving approximately 4 MPH and making a left turn, the vehicle stalled inadvertently, nearly causing a crash with incoming traffic. There was no warning light illuminated. The contact was able to roll the vehicle to the side of the roadway. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer to be diagnosed. The vehicle was not yet diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536332August 3, 2023
FUEL/PROPULSION SYSTEM
Like the 2011,2012 rams, the front support strap for the gas tank failed. (The tank is being held on by a ratchet strap) Going to call a dealer for repair but heard the recall was extended to 2018:
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535959August 2, 2023
FUEL/PROPULSION SYSTEM, ENGINE
When driving vehicle with my with the check engine light appeared. We were on interstate and truck would not accelerate above 45-50 mph with intermittent surges. I called dealership and they took in my vehicle and replaced the Module Powertrain Control stating that would fix issue. After replacing MPC they check engine light was still not repaired. Dealership told me that fuel pump, fuel lines, intake manifold, and coolant leak needed to be repaired, I asked dealership if that would fix issue and they stated that they did not know and were working with Chrysler/Dodge/Ram to resolve. After a total of 7 weeks the repairs are still not completed. Prior to picking up vehicle I called FCA USA LLC and asked what was being done to get recalls repaired and received responses that repair solution has not been sent to dealerships and another stated parts were not available. I picked up truck and was told that I would need to add coolant every 3 days and not let the fuel level get low to keep fuel pump from failing. I spoke with FCA - Dodge ram and they stated they still do not have parts or a repair for the two recalls mention. In addition the coolant leak would not be repaired under warranty since I had the EGR and intake replaced as a recall due to a failure in 2021. They stated warranties do not apply to recall work. My concern is that they cannot fix the two outstanding year old recalls and have no direction for dealerships. How do I get these issues fixed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535990August 2, 2023
STEERING
A recall was made for manufacture dates ending in 9-2015. My truck is 10-15 and exhibits the same loss of power steering at low speed as this recall. Chrysler advises me to take it to the dealer and pay out of my pocket for their, obvious, defective build.I have seen numeroys complaints regarding vehicles outside the stated MD of this recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536041August 2, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle hesitated. No warning lights were illuminated. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536084August 2, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536122August 2, 2023
STEERING
steering is very tight and sometimes you cann't turn the vehicle..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536149August 2, 2023
SERVICE BRAKES
I own a 2015 Ram 1500 earlier this year I got a message on the vehicle indicating to service electronic braking system. The ABS light along with the Traction Control light and the Brake light came on at the same time. I took the vehicle to a mechanic to have it checked out. He indicated that the electronic braking module had failed and that it needed to be replaced. The part is not available anywhere. I have contacted dealers in different states as well as other Ram parts stores and it is not available. I have been trying to get this part for over 7 months. According to the mechanic the vehicle's ABS function will not work without this part nor the traction control either. Brakes work like the days of old pre ABS. When I contacted Ram they told me to have the dealer order the part and they could expedite it but the dealers tell me they can't order the part since it shows under engineering review and shows in their system the part will not be available until March 2024. How is it possible that a U.S. automobile manufacturer can not have a vital safety part unavailable for over a year. It is obvious that the part is faulty since it isn't available and there are numerous posts online from other Dodge, Ram and Chrysler owners that have had to replace this part. The part number my specific model is 68228991AD. It is my understanding that this same part is also used in Chrysler, Dodge, RAM, and Jeep models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535997August 2, 2023
ENGINE
While driving at highway speeds, the engine has stopped running 3 times in the past 60 days. There is no indication on the instrument panel for any cause or signs of trouble. All other electrical items appear to be fine. After coming to a complete stop, the engine will restart immediately. This could possibly be a fuel pump issue or computer issue. I do not suspect the fuel itself as the gas tank was not near empty and the vehicle had been refueled more than once between the first and second occurrence of this problem. The second and third occurrence happened on the same day, during the same trip. Every time, I made a conscious act to look at the dashboard for any indication of the cause or any check engine light. The vehicle is currently at the dealership for service. Approximate mileage 33,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535811August 1, 2023
UNKNOWN OR OTHER
The drivers seat back has broken twice in the same exact way leftside seat back support breaks dealer has been contacted. Vehicle has not been in an accident or impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535762August 1, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Ram 1500. The contact stated while driving 70 MPH, the vehicle lost automotive power and there was no warning light illuminated. The contact pulled over to the side of the road. The vehicle was towed to the dealer, where the high-pressure fuel pump (HPFP) was replaced; however, several months later, the failure recurred. The contact later received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The vehicle was then towed to Marion Chrysler Dodge Jeep Ram (44 Worley Rd, Marion, NC 28752) where it was diagnosed that the high-pressure fuel pump (HPFP) needed to be replaced a second time. The dealer confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 70,999. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535416July 31, 2023
STEERING
The contact owns a 2019 Ram 1500. The contact stated that while driving at various speeds, the power steering assist intermittently failed without warning. The contact used excessive force to steer the vehicle during the failure. Additionally, the power steering assist would return while using excessive force, causing the vehicle to oversteer. The dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V812000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535446July 31, 2023
STEERING
Vehicle sat for approximately 30 days. Upon starting to drive the steering was very stiff and jerky when turning. Felt like there was no power steering only manual. Extremely difficult to turn. Drove vehicle several times and tried to loosen it by rapidly turning wheel right and left at slow speeds. No improvement. Researched recalls and found multiple recalls for same issue for years other than mine. Called the dealer and Chrysler Customer Care and was told nothing they could do, VIN is not on there lists. Since there have been other year versions with the same issue I feel that the 2017 RAM 1500 should be added to a recall list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535482July 31, 2023
STEERING
Power steering failed driving straight down a road. This seems to be a very common and costly problem (dealership quoted $4,000). If this happens while trying to make a turn it is a guaranteed accident considering the strength it requires to turn the vehicle. This seems to be a known issue and in most cases, occurs around 60,000-80,000 miles which seems WAY too soon for this kind of issue. Dealership is also charging nearly $1,000 more for the part than the part is available to the public (direct from Mopar).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535493July 31, 2023
AIR BAGS
Dodge pickup was traveling south down the highway at 65 mph and was met by an approaching semi pulling a fully loaded belly dump trailer also traveling at 65 mph. When both vehicles were about to meet, the trailer unloaded all 46,000 pounds of large rock onto the highway. The rocks proceeded to bounce into the front end of the Dodge at estimated speeds of 120-150 mph and lasted approximately 1 mile of highway (mile marker to mile marker). The driver of the Dodge engaged his brakes and was able to come to a complete stop on the roadway, but was struck in the side of the head by one of the rocks and died a short time later at a nearby hospital. The pickup sustained approximately $46,000 in damages during the incident, including major front end damage, a cracked radiator making the vehicle undrivable, and both a broken dash and bent steering wheel from the one rock that made it through the windshield. The Dodge was considered a complete loss by the insurance company. Both the driver and passenger of the Dodge were wearing their seatbelts and not a single airbag was deployed during the incident, including the steering wheel airbag. The steering wheel, which was hit by a rock traveling at an estimated speed of 120-150 mph, bent from the force of the impact, yet the airbag did not deploy. Had it deployed, the driver of the Dodge wouldn't have sustained such a catastrophic injury and would more than likely still be alive.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
1
#11535527July 31, 2023
ENGINE
exhaust manifold bolts broke allowing exhaust gases into truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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