Ram 1500 Complaints

11,877 consumer complaints on file.

#11537115August 8, 2023
STEERING
Another one of our agency fleet vehicles: [XXX] 2017 RAM -1500 truck suddenly loss power steering. Repair shop diagnostic recommendation: replace complete steering rack and reprogram new module via tow to dealership. Cost estimate provided $2,087.75; work was paid for by USDA-NRCS-Wisconsin. If want more information on similar issue throughout agencies fleet, POC: [XXX] Senior Fleet Operations Specialist Fleet Operations East Personal Property Management Branch Management Services Division Farm Production and Conservation Business Center US Department of Agriculture (USDA) Office: (816) 926-2688 Cell: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537132August 8, 2023
STEERING
The contact owns a 2016 Ram 1500. The contact stated while driving 25 MPH out of the driveway, the steering wheel become firm. There was no warning light illuminated. The vehicle was taken to an independent mechanic who stated the steering wheel coupler needed to be replaced. The dealer was contacted and stated that there was no recall for the failure. The vehicle was not repaired due to parts not being available. The manufacturer was contacted but no assistance was provided. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537136August 8, 2023
STEERING
The Traction control flashed immediately before the wreck so my assumption is there was a traction lock malfunction. The road was wet due to rain. My husband was driving 55 mph when the truck's steering locked and we ended up in the right side ditch where we hit an electric power pole. My husband had several fractured ribs. My right lower arm was broken, required surgery and a week long stay in the hospital. They put a rod with screws into my arm. The truck was totally destroyed according to our insurance company.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11537169August 8, 2023
STEERING
I lost my power steering 8/22. I drove a while without it. The steering did not freeze up. I had to wait several months for the part to come in. A non-dealer mechanic repaired the steering. I am reporting this after reading about others who had the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537182August 8, 2023
ELECTRICAL SYSTEM
was driving on turnpike with family in the rain going 70 when my truck shut down.I coasted to the side. truck had no power. Seems rear window leaked on electrical components causing short. the seems to be common in these trucks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537185August 8, 2023
STEERING
The electronic steering in this truck seemed to have malfunctioned in December 2022. The truck had approximately 60,000 miles on the odometer. It seems that the power steering is failing to assist with steering efforts, making it more difficult to safely steer the truck. The steering wheel does not return to center on its own, takes more effort to move the wheel, and at some degrees of the steering wheel, seems to not work at all. Sometimes the steering wheel seems to "skip" as well, depending on the position. It happened randomly but the only difference was after a big snow storm. The truck did not travel through deep snow but the roads were wet from clean up/salt. The only things that seem to maybe help are wiggling the plug on the ESC or getting a car wash - but then it still does not go back to normal, just seems like its getting a tad bit more power. But then it goes back to failing to assist. It is described just like the recall that is out there for these trucks, but my VIN does not fall under the recall, even though the symptoms are the exact same. The dealership and Ram Cares have been no help in this either. I have tried a few things including replacing the battery, fuses, steering components - everything rather than replacing the whole rack and ESC. Nothing seems to help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537186August 8, 2023
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was pulling out from my street that connects to a two lane highway. From my street you can see if cars are coming from quite a distance away. There was a semi truck in the distance going east bound in the direction I needed to torn into. There was absolutely enough room for me to merge out into the east bound lane without the semi truck even being affected. I was now about a 1/4 mile down the road and the semi was still aways back. Then, my truck started to sputter and not accelerate and as this a two lane road there at this point was nowhere to pull over. The semi was now coming up quick due to loss of power in my truck. I turned on my hazards by this time he was close and had to make an evasive lane change to avoid running into the back of me. Luckily, there was no on coming traffic. This is not the first incident of my truck losing power and almost being rear-ended. I purchased the truck from a dealer in December of 2022. They have not been of any help, and frankly they are not willing to do a thing to help. I'm at a loss and have no idea what to do. I feel I was sold a truck with a potentially dangerous recall that can cause a major car accident which could result in death. There is no resolve for this recall at this time. This recall not only puts my family at risk, it endangers the general public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537189August 8, 2023
STEERING
Steering Rack Failure. Started inttermittenly then became undriveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537200August 8, 2023
STEERING
Power steering went out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537202August 8, 2023
STEERING
Power Steering went out while exiting on high way. Steering went out and it was extremely hard to exit going 65mph. I have called every to find a new power steering and they are on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537228August 8, 2023
STEERING
The power steering stopped completely could not steer went shop they installed a new one for 3000. This this is the same issue that you are investigating on ram power steering 2013 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537244August 8, 2023
STEERING
I was driving home when the power steering suddenly failed and I received an emergency alert on my dashboard simultaneously. I was in the middle of heavy traffic and I had cars to my left and a curb and sidewalk to my right. There was no prior warning to this event. There was nowhere for me to pull over when the incident occurred, but I was able to nurse the vehicle to my home. I took the vehicle to my dealer where they determined that I needed a complete new rack and pinion power steering. Dealer installed NAPA approved part which cost me $1878.28 plus $390.89 for the installation. Total cost of this specific repair was $2269.17. The incident and repair took place in October 2022. The NAPA approved part was selected due to the timeliness of the repair needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537260August 8, 2023
STEERING
With no warning, the electric power steering just shuts off leaving you with an unsafe, sometimes impossible situation of getting the car pulled off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537261August 8, 2023
ENGINE
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the contact was informed that the parts for the recall repairs were not yet available. No information on parts availability was provided. The contact stated that the manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537272August 8, 2023
STEERING
Steering wheel locked up while driving without warning. The Electric power steering consists of the entire rack and pinion. Called every Ram dealer within 100 miles and no service or shop foreman’s have even heard of this. If you look at any ram forums, this is a common accurance with the same year and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537286August 8, 2023
STEERING
Power Steering seems to go in and out. This results in a loss of control of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537290August 8, 2023
STEERING
Electric Power steering rack failed unexpectedly. Drove the truck to work in the morning and it was fine. Went to leave for home at the end of the day and it wasn't working. Dealer said it was bad and needed replaced and wanted $4000 to repair. The next day it suddenly started working, pulling out of parking spot at work, and almost hit a car next to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537134August 8, 2023
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
The contact owns a 2021 Ram 1500. The contact stated that while driving at 45 MPH, the contact noticed that the wheel became stiff and was unable to turn. The contact attempted to pull over but crashed into the side of the road. The air bags did not deploy. The contact was unaware of how fast they were driving at the time of the crash. The contact sustained a shoulder and neck injury from the seatbelt. Physical therapy and MRI medical treatment were needed for the injury. No police report was filed. The vehicle displayed warning messages for power steering wheel unavailable suspension system unavailable and electronic stability control unavailable. The vehicle was towed to a dealer. The dealer was not able to diagnose the failure. The vehicle was not repaired as of yet. The manufacturer was made aware of the failure and sent a Team to inspect the vehicle but the failure was not detected. The failure mileage was 36,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11537117August 8, 2023
SERVICE BRAKES
The contact owns a 2021 Ram 1500. The contact stated that while her husband was driving at low speeds over a speed bump, the vehicle stalled. While driving at an undisclosed speed and approaching a stop, the brakes engaged independently. The brake was engaged. The check engine warning light was illuminated. The brake assist disabled message was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536836August 7, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 15 MPH, the vehicle stalled without warning. The vehicle was towed to the local dealer who confirmed that the recall part had failed. The failure mileage was 55,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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