Mercury Milan Complaints

2,579 consumer complaints on file.

#10467755July 26, 2012
STRUCTURE:BODY
I HAVE A 2006 MERCURY MILAN AND I HAVE HAD TO REPLACE THE DRIVER'S DOOR HANDLE TWICE. ONCE WAS UNDER WARRANTY DUE TO THE "CHROME" PEELING OFF. THE SECOND TIME IT WAS REPLACED THE DOOR HANDLE BROKE AND I ENDED UP PAYING $54 FOR A NEW PLASTIC HANDLE. I HAVE ALSO HAD THE PASSENGER SIDE DOOR HANDLE TO BREAK IN THE SAME SPOT AND HAD TO REPLACE IT AND THAT COST ME $35 AT THE TIME DUE TO ME WORKING FOR A LOCAL FORD COMPANY. I STRONGLY FEEL THAT THIS IS A SAFETY HAZARD BECAUSE IF THE VEHICLE CAUGHT ON FIRE OR YOU HAD AN ACCIDENT AND THE HANDLE HAPPENS TO BREAK AT THE SAME TIME YOU WOULD HAVE TO ROLL THE WINDOW DOWN TO OPEN THE HANDLE FROM THE OUTSIDE OR CRAWL TO THE PASSENGER SIDE TO GET OUT. ANYONE OF LARGER SIZE WOULD HAVE TROUBLE CRAWLING TO THE PASSENGER SIDE TO GET OUT OF THE VEHICLE. I ALSO FEEL THAT FORD SHOULD HAVE TO RECALL THESE HANDLES AND PUT SOMETHING WITH HIGHER QUALITY IN THAT WILL NOT BREAK. I PERSONALLY FORESEE THIS BEING A LAWSUIT WAITING TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467849July 26, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467597July 25, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH ON A WET ROAD AND ATTEMPTING TO BRAKE, THE BRAKES FAILED TO RESPOND. THE VEHICLE SLID IN THE ROAD UNTIL IT CAME TO A REST. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE CONTACT WAS ADVISED THAT THE MASTER CYLINDER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEALER WHERE THE MASTER CYLINDER WAS FOUND DEFECTIVE A SECOND TIME. THE CURRENT MILEAGE WAS 103,000. THE FAILURE MILEAGE WAS 100,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466292July 17, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
I HAVE HAD THE MILAN 2010 INTO FORD 6 TIMES BECAUSE THE ENGINE LOST ALL POWER WITHOUT WARNING:NO LIGHTS;BRAKES;STEERING. I HAVE WITNESSES. IT HAS HAPPENED IN ALL TYPES OF CONDITIONS: STOP AND GO TRAFFIC; MERGING ONTO A FREEWAY. THE LAST TIME BLACK SMOKE CAME FROM UNDER THE HOOD. THE CAR WAS IN THE SHOP FOR 6 WEEKS. A WEEK AFTER IT WAS SO CALLED "REPAIRED" THE PROBLEM OCCURRED AGAIN. I STARTED A "LEMON LAW" COMPLAINT IN MARCH 2012. MY MOTHER BECAME FATALLY ILL AND DIED AND I COULD NOT COMPLETE THE CLAIM. JUNE 15, 2012 I WAS PULLING INTO A PARKING SPACE AND THE ELECTRICAL SYSTEM FAILED. I COULD NOT STOP. I CRASHED INTO A CEMENT WALL. THE CAR WAS A TOTAL LOSS. I GOT WHIPLASH. MY INSURANCE COMPANY WILL NOT PAY THE BALANCE REMAINING ON THE CAR. BBB STOPPED "LEMON LAW" CASE BECAUSE THERE WAS AN ACCIDENT. NO ATTORNEY WILL TAKE THE CASE BECAUSE THERE IS NOT ENOUGH MONEY TO BE GAINED. I AM WITHOUT A CAR; IN DEBT; INJURED; DRIVING A RENTAL CAR AND WORKING 12 HOURS A DAY TO BUY A NEW CAR. PLEASE HELP ME. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10466310July 17, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
DRIVING CAR SLOWS AND JERKS PRESS GAS NOTHING HAPPENS. PULL OVER CAR JERKS I CUT IT OFF AND RESTART THE ENGINE. WORKS FINE FOR A FEW MOMENTS THEN STARTS AGAIN. REPEATED THIS PROCESS 6 TIMES. MADE IT TO THE FORD DEALER THEY REPLACED A THROTTLE SENSOR. WORKED FINE AFTER THAT. THEN I TRADED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465733July 15, 2012
FUEL/PROPULSION SYSTEM
I WAS DRIVING ON A HIGHSPEED ROAD WHEN SUDDENLY THERE WAS NOTHING HAPPENING WHEN I PRESSED THE GAS. A SMALL WRENCH CAME ON THE DASH. THE OWNER'S MANUAL SAID THROTTLE/TRANSMISSION PROBLEM. HAD WE BEEN IN THE PASSING LANE WE PROBABLY WOULD HAVE BEEN REAR-ENDED AND KILLED! AS IT WAS, I WAS ABLE TO COAST OVER TO THE SHOULDER OF THE ROAD AND EVENTUALLY PULL INTO A PARKING LOT. I TURNED OFF THE CAR, WAITED A FEW MINUTES AND TURNED IT BACK ON. I WAS ABLE TO DRIVE ABOUT 5 MILES BEFORE THE SAME THING HAPPENED AGAIN. I LEFT THE CAR IN A PARKING LOT. I HAVE ONLY OWNED THE CAR FOR 29 DAYS! I FEEL THIS IS A DEFINITE SAFETY HAZARD AND SHOULD BE LOOKED INTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465659July 14, 2012
VISIBILITY, ELECTRICAL SYSTEM
AFTER ONLY 24,600 MILES, THE SUN ROOF WORKED ONE DAY AND THE NEXT DAY WHEN THE BUTTON WAS ACTIVATED THE SUNROOF BEGAN TO LOWER THE REAR OF THE WINDOW BUT WOUNLD OPEN NO FURTHER. UPON MULTIPLE TRIES, THE RAISING AND LOWERING OF THE REAR PART OF THE WINDOW IS ALL IT WOULD DO. WHEN TAKEN OT BLLOOMINGTON LINCOLN, (MN) THEY INFORMED ME THAT THE MOTOR AND ENTIRE TRACK SYSTEM WOULD NEED REPLACING. THEY TOOK PICTURES TO SEND TO FORD TO SEE IF THEY WOULD HONOR THE WARRANTY. GEE. THE VEHICLE IS STILL UNDER THE 3 YR, 36000 LIMIT. SHOULD HAVE BEEN A NO BRAINER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464610July 8, 2012
POWER TRAIN
WHEN I AM DRIVING (I NEVER HAVE ANY ADVANCE NOTICE) SUDDENLY SPEED CHANGES TO NOTHING NO MATTER WHAT YOU DO. THEN THE WRENCH LIGHT COMES ON, I HAVE TO GO TO THE SIDE OF THE ROAD TURN OFF CAR AND RESTART, THEN IT MAY DO THE SAME THING AGAIN OR IT MAY QUIT AND DRIVE NORMALLY. HAS CONTINUED TO HAPPEN THIS WEEK! IT IS VERY DANGEROUS AND FROM THE LOOKS OF THE COMPLAINTS IT SEEMS TO BE A REPEATING PROBLEM WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464631July 8, 2012
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING APPROXIMATELY 50 MPH. THE CAR BEGAN TO SLOW DOWN, AND IT JERKED AND HESITATED AND BEGAN TO DECELERATE AS IT CONTINUED THE JERKING AND HESITATION. THE CAR WOULD NOT RESPOND TO THE ACCELERATOR AT ALL. CONTINUED TO JERK AND SLOW DOWN AND THE ENGINE AND TRANSMISSION WERE NOT FUNCTIONING PROPERLY. I PULLED IN TO A GAS STATION AND STOPPED THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463309June 27, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT THE FRONT PASSENGER SIDE AIR BAG MODULE WOULD HAVE TO BE REPLACED. THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME. THE TECHNICIAN STATED THAT THE FRONT PASSENGER SIDE SEAT RAIL, SEAT SENSOR, AND MODULE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463136June 26, 2012
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DRIVING DOWN THE HIGHWAY AT 65 MPH AND I FELT A SLIGHT JERK IN THE VEHICLE (SIMILAR TO SHIFTING) AND THE YELLOW WRENCH DASHBOARD LIGHT CAME ON, WHEN I PRESSED THE GAS PEDAL, NOTHING HAPPENED. THE CAR WAS STILL RUNNING BUT THE ACCELERATOR DID NOTHING. I PULLED THE CAR OVER, PUT IT IN PARK, TURNED IT OFF, THEN BACK ON AND IT WAS FINE. AFTER DRIVING FOR ANOTHER HOUR, THE SAME THING HAPPENED. THIS IS DANGEROUS!! NOT HAVING AN ACCELERATOR ON A 70 MPH HIGHWAY IS NOT SAFE! AFTER RESEARCHING ON THE INTERNET THE SAME PROBLEM HAS HAPPENED TO MANY MILAN OWNERS. IT'S IN THE SHOP RIGHT NOW AND THEY CAN'T FIGURE OUT WHAT'S WRONG. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463670June 24, 2012
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, POWER TRAIN
WHEN DRIVING, THE CAR FEELS LIKE IT SHIFTS GEARS, THE WRENCH LIGHT COMES ON AND ENGINE POWER IS LOST. AFTER PULLING OVER, TURNING OFF THE ENGINE AND RESTARTING, THE CAR DRIVES NORMALLY. THIS HAPPENED MULTIPLE TIMES IN ONE DAY. DEALER REPROGRAMMED PCM AND IT WAS FINE FOR TWO MONTHS. SAME THING HAPPENED ON JUNE 21, 2012. THIS IS POTENTIALLY LIFE THREATENING PROBLEM BECAUSE IT HAS HAPPENED AT HIGHWAY SPEEDS IN RUSH HOUR CONDITIONS. MANY CONSUMER REPORTS OF SAME SYMPTOMS CAN BE EASILY FOUND ON INTERNET BY SEARCHING FOR "ELECTRONIC THROTTLE CONTROL." WHEN I TOOK CAR TO DEALER AFTER MOST RECENT OCCURRENCE, THEY SAID THEIR WERE NO CODES SHOWING SO THERE WAS NOTHING TO FIX. FORD NEEDS TO INVESTIGATE WHY THIS IS HAPPENING AND RECALL/FIX THIS PROBLEM BEFORE SOMEONE IS KILLED OR SERIOUSLY INJURED BECAUSE OF THIS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462584June 21, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT WAS DRIVING 10 MPH WHEN THE VEHICLE ACCELERATED ABNORMALLY AS HE DEPRESSED THE BRAKES AND SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER KEPT THE VEHICLE FOR TWO WEEKS WITH A FLIGHT RECORDER HOOKED TO THE ENGINE, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO STATED HE HAS TO TAKE THE VEHICLE TO THE DEALER FOR THEM TO INSPECT THE FAILURE. THEY OFFERED NO OTHER ASSISTANCE. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 16,500. UPDATED 08/03/12*LJ THE CONSUMER STATED THE SUDDEN ACCELERATION OCCURRED ON FOUR SEPARATE OCCASIONS. UPDATED 08/07/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462348June 19, 2012
VEHICLE SPEED CONTROL, ENGINE
I WAS FIRST IN LINE AT A RED LIGHT ON A 2-LANE HIGHWAY. WHEN THE LIGHT TURNED GREEN, I ACCELERATED AND HALFWAY THROUGH THE INTERSECTION THE CAR "LURCHED" AND LOST POWER. THE CAR DIDN'T DIE BUT THERE WAS NO RESPONSE IN THE GAS PEDAL AND A WRENCH SYMBOL APPEARED IN THE DASH. I MADE IT THROUGH THE INTERSECTION AND TO THE SHOULDER AT IDLE SPEED (WITH A LINE OF CARS BEHIND ME). I PUT THE CAR IN PARK AND TURNED IT OFF FOR A MINUTE. IT RESTARTED OK, THE WRENCH WAS GONE AND THE CAR RAN FINE. I CONSIDERED IT A FLUKE UNTIL A WEEK LATER WHEN THE SAME THING HAPPENED, EXCEPT THAT I WAS TRAVELING AT 70 MPH IN THE INSIDE LANE OF THE SAME HIGHWAY. LUCKILY THERE WAS ROOM TO CHANGE LANES WHILE DECELERATING AND I PULLED TO THE SHOULDER. AGAIN, IT RESTARTED FINE AFTER I TURNED IT OFF, AND THE WRENCH WAS GONE. I TOOK THE CAR FOR SERVICE AT A FORD DEALER BECAUSE LOSING POWER IN TRAFFIC IS A VERY DANGEROUS SITUATION AND WHO KNOWS WHEN AND WHERE IT MIGHT HAPPEN AGAIN. THE TECH FOUND A PROBLEM WITH THE THROTTLE BODY AND REPLACED IT AT A COST OF ABOUT $350 PARTS/LABOR. OF COURSE, WE ARE JUST OUTSIDE OF THE WARRANTY PERIOD AT 41,000 MILES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462133June 18, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
DRIVING ON INTERSTATE AT APPROXIMATELY 75 MPH ON 11/16/2011 WHEN VEHICLE SUDDENLY LOST POWER, ENGINE STILL RUNNING BUT NO RESPONSE TO ACCELERATOR. FORTUNATELY THERE WAS MINIMAL TRAFFIC AND I WAS ABLE TO COAST AND EXIT THE HIGHWAY INTO A TRUCK STOP. VEHICLE WAS TOWED TO A STATION THAT IDENTIFIED A THROTTLE ACTUATOR SHUTDOWN. SYSTEM WAS RESET BUT NO OTHER PROBLEM COULD BE IDENTIFIED AT THAT TIME. THE SAME THING HAPPENED ON 6/15/2012, TRAVELING AT APPROX. 40 MPH ON A BACK ROAD, NO OTHER TRAFFIC, WAS ABLE TO SAFELY PULL TO THE SIDE. VEHICLE MILEAGE AT TIME OF SECOND INCIDENT WAS APPROX 100,040. VEHICLE WAS TOWED TO A DEALERSHIP WHERE THE PART TO BE REPLACED WAS IDENTIFIED. MY CONCERN IS THIS REPRESENTS A POTENTIAL SAFETY HAZARD WERE THIS TO OCCUR ON A BUSY HIGHWAY. THERE IS ALSO A HARD JARRING OF THE TRANSMISSION WHEN THE THROTTLE SHUTDOWN OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460237June 1, 2012
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED WHILE EXITING THE VEHICLE THE DRIVERS SIDE DOOR HANDLE CRACKED AND BECAME LOOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 21,000. ....UPDATED 06/18/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459616May 25, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A RECURRING FAILURE IN WHICH IT WOULD JERK WHILE SHIFTING GEARS AND EXPERIENCE TROUBLE ACCELERATING. THE TRANSMISSION LIGHT WAS ALSO ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459386May 23, 2012
POWER TRAIN
VEHICLE AUTOMATIC TRANSMISSION WILL ATTEMPT TO DOWNSHIFT TO LOWER GEAR ON AN UPWARD HILL OR GRADE. WITHOUT WARNING, TRANSMISSION DISENGAGES, SLIPS, AND SUDDENLY JERKS INTO GEAR CAUSING THE VEHICLE TO LUNGE FORWARD, SOMETIMES FORCEFUL ENOUGH TO POSSIBLY LOSE CONTROL. MANY OTHER FORD VEHICLE MODELS WERE ALSO AFFECTED. FORD ISSUED A TECHNICAL SERVICE BULLETIN #08-24-1 IN 2008 ABOUT THE KNOWN PROBLEM, BUT WILL DO NOTHING ABOUT IT AFTER WARRANTY EXPIRATION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457525May 4, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
WHEN SWITCHING LANES ON A HIGHWAY AT 45 MPH, ATTEMPTED TO ACCELERATE BUT CAR WHICH IS AN AUTOMATIC WOULD NOT SHIFT. HAD TO GET TO SHOULDER TO GET CAR SLOWED DOWN AND GET IT TO SHIFT INTO GEAR. AFTER THAT INCIDENT IT WOULD ONLY DRIVE IN THE LOWER DRIVE GEAR NOT IN THE NORMAL DRIVE GEAR. AFTER CAR HAD BEEN PARKED FOR 30 MINUTES, THE CAR WOULD WORK IN NORMAL DRIVE GEAR BUT STILL DID A HARD POP TO SHIFT GEARS WITH A HARD ACCELERATION. MECHANIC DETERMINED THAT THE TRANSMISSION WILL GO INTO NEUTRAL AND THAN POP INTO GEAR. FORD IS AWARE OF ISSUE AS HAD ISSUED A TECHNICAL SERVICE BULLETIN ON CORRECTING THE ISSUE. A TRANSMISSION WITH ONLY 70000 MILES SHOULD NOT BE SHIFTING INTO NEUTRAL BY ITSELF WHICH CREATES A POTENTIAL FOR AN ACCIDENT ESPECIALLY ON A HIGHWAY THAT MAY NOT HAVE SHOULDERS FOR THE DRIVER TO MOVE ITS NOW SLOW VEHICLE OUT OF TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455997April 21, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2.CAR (HYBRID) LOSES POWER. THIS IS THE ONLY OCCURRENCE. THE CAR WAS STARTED AND DRIVEN DOWN HILL TO AN INTERSECTION. WHEN TURNING RIGHT THE CAR SUDDENLY AND WITHOUT ANY WARNING LOST POWER. SEVERAL ATTEMPTS TO ACCELERATE FAILED AND THE CAR CAME TO A STOP. I LOOKED AT THE DASH AND THE HEV SCREEN. I SAW THAT THE BATTERY WAS FULLY CHARGED (MAXIMUM LIMIT), WRENCH WARNING LAMP WAS ON AND THE HEV SCREEN SHOWED ONLY THE ELECTRIC MOTOR WAS ON (HI LIGHTED). I TURNED THE IGNITION KEY OFF THEN ON, AND THE CAR RETURNED TO NORMAL OPERATION. AT THIS POINT THE HEV SCREEN SHOWED THE ENGINE, MOTOR AND BATTERY HI LIGHTED. SHOULD THIS HAPPEN WHILE ENTERING A FREEWAY, A SERIOUS ACCIDENT COULD HAVE OCCURRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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