Mercury Milan Complaints

2,579 consumer complaints on file.

#10500024February 25, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WENT INTO LIMP MODE WITHOUT ANY WARNINGS. THE CONTACT MENTIONED THAT HE HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER TO TEMPORARILY REMEDY THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500037February 25, 2013
STRUCTURE:BODY
THE INTERIOR DOOR HANDLES SNAP IN HALF EASILY AND CAUSE THE DOOR TO NOT LOCK AUTOMATICALLY. WHEN THE FIRST DOOR HANDLE BROKE (FRONT, DRIVER SIDE) IT TOOK ME ABOUT A MINUTE TO FIGURE OUT WHAT HAD HAPPENED AND HOW TO GET OUT OF MY CAR. IF IT WOULD HAVE HAPPENED IN AN EMERGENCY SITUATION IT COULD HAVE BEEN A MAJOR PROBLEM. AFTER THE SECOND HANDLE BROKE (FRONT, PASSENGER SIDE) I DISCOVERED THAT PULLING BACK ON THE LOCK MECHANISM WILL OPEN THE DOOR. THE DEALERSHIP TOLD ME TO KEEP MY RECEIPTS BECAUSE THIS, ACCORDING TO THEM, IS A CHRONIC PROBLEM WITH THE MILAN AND THE FORD FUSION. THANKFULLY, I WAS JUST GETTING OUT OF MY CAR TO GO TO WORK, BUT HAD I BEEN INVOLVED IN AN ACCIDENT I COULD HAVE POTENTIALLY DIED BECAUSE OF THE FAULTY DOOR HANDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499568February 21, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE DASHBOARD BECAME WARPED AND BEGAN TO RISE UPWARD, NEAR THE FRONT PASSENGER'S SIDE AIR BAG HOUSING. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THEY INFORMED THE CONTACT THAT THE ENTIRE DASHBOARD WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 4/1/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496010January 31, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
I HAVE EXPERIENCED THIS PROBLEM TWICE. THE CAR LOSES POWER, TRAVELING AT 65MPH ON HIGHWAY AND CAR LOST ALL POWER. THE WRENCH LIGHT CAME ON. PULLED OVER, TURNED CAR OFF AND RESTARTED. LIGHT WENT OFF AND CAR WAS DRIVABLE. THE SECOND TIME OCCURRED WHILE CAR WAS STOPPED AND WHEN I PROCEEDED TO ACCELERATE, THE CAR HAD NO POWER. I TOOK IT TO THE FORD DEALER AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED AS IT HAD A SHORT. THIS WAS NOT INCLUDED IN MY POWERTRAIN WARRANTY. I HAVE READ INFO ON THIS AND IT APPEARS THAT IT IS BECOMING MORE COMMON. IT IS TOO DANGEROUS TO BE LOSING POWER WHILE DRIVING ON A FREEWAY AND LOSE ALL POWER. THIS CAR ONLY HAD 36,500 MILES SO NO REASON UNLESS IT IS A DEFECTIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495291January 30, 2013
AIR BAGS
MY CAR WAS SITTING FOR A MONTH IN MY DRIVEWAY. I JUST GOT BACK FROM VACATION. NEXT DAY I WAS GOING TO WORK, MY AIR BAG LIGHT CAME ON. I WAS NOT SURE IF IT WAS SAFE FOR ME TO DRIVE TO WORK. RIGHT AWAY I CALLED MY GARAGE AND THEY TOLD ME THAT I SHOULD BRING IT IN TO GET IT INSPECTED. UPON INSPECTION THEY REALIZED THAT THE SENSOR UNDER MY PASSENGERS SEAT WAS MALFUNCTIONING. THEY GAVE ME THE EXACT NAME OF THE PROBLEM. ITS A B2290 OCCUPANT CLASSIFICATION SYSTEM STATUS, FRONT PASSENGER SIDE. THE PROBLEM IS THAT I'M THE ONLY ONE THAT DRIVES THAT CAR AND RARELY DOES SOMEBODY SIT IN THE PASSENGER SEAT. SOMETHING NEEDS TO BE DONE WITH THIS PROBLEM. I M NOT THE FIRST ONE TO HAVE THIS SAME PROBLEM. MY GARAGE FIXED THE PROBLEM. BUT I BELIEVE THAT THIS SHOULD BE POSTED ON THE RECALLS FOR THIS TYPE OF CAR. THIS IS A SERIOUS SAFETY HAZARD CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495038January 29, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT SHE ATTEMPTED TO CLOSE THE DRIVER FRONT DOOR BUT THE DOOR LATCH FAILED. THE CONTACT HAD TO HOLD THE DOOR SHUT IN ORDER TO DRIVE TO THE DEALER FOR INSPECTION. THE DEALER STATED THAT A PIECE WITHIN THE LATCH SYSTEM HAD FAILED AND NEEDED TO BE REPLACED. THE DEFECTIVE PART WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED .THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 37,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492964January 14, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES
WHILE DRIVING APPROXIMATELY 35 MPH, I TOOK MY FOOT OFF THE ACCELERATOR AND THE VEHICLE ACCELERATED UNTIL IT WAS THEN GOING APPROXIMATELY 50 MPH. I PUSHED DOWN ON THE BRAKE PEDAL TO SLOW DOWN SEVERAL TIMES, BUT THE CAR DID NOT SLOW DOWN IT CONTINUED TO DRIVE AT THAT SAME SPEED. THE VEHICLE THEN STRUCK A STOP SIGN AND CAME TO A STOP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10491985January 9, 2013
POWER TRAIN
VEHICLE LOSES POWER AT HIGH SPEED WHILE DRIVING ON HIGHWAYS. THIS PROBLEM HAS OCCURRED 3 TIMES AND IS A VERY DANGEROUS SITUATION. FORTUNATELY NO ACCIDENTS HAVE HAPPENED. LINCOLN REPLACED A PART BUT THE INCIDENT HAS HAPPENED SEVERAL TIMES AGAIN SINCE PART WAS REPLACED. LOSE POWER/STALL OUT AT HIGH SPEED DRIVING ON HIGHWAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491645January 7, 2013
STRUCTURE:BODY:DOOR, STRUCTURE:BODY
PULLED INTO A PARKING LOT WITH MY SON IN THE FRONT PASSENGER SEAT. SHUT OFF THE ENGINE AND ATTEMPTED TO PULL THE DRIVER DOOR HANDLE TO EXIT THE VEHICLE. IT (THE HANDLE) BROKE IN HALF AND WAS UNABLE TO EXIT THE VEHICLE QUICKLY OR SAFELY. I BEGAN TO PANIC AS I FELT TRAPPED. SO I ROLLED DOWN THE POWER WINDOW FOR AIR AND TO CALM DOWN. BEFORE I WAS ABLE TO THINK CLEARLY AND TRY OPENING THE DOOR WITH THE EXTERIOR HANDLE FROM THE INSIDE, I EXITED THE VEHICLE THROUGH THE DRIVER WINDOW. THIS IS CLEARLY A SAFETY ISSUE AS THE HANDLES ARE A CHRONIC PROBLEM ON ALL 4 INTERIOR DOORS. SOMEONE WILL NEED TO EXIT THEIR VEHICLE QUICKLY. IF THIS HAPPENS THEY ARE SLOWED DOWN IF NOT TRAPPED INSIDE. HOW MANY COMPLAINTS WILL IT TAKE TO MAKE THIS A RECALL ISSUE? FORD HAS MADE NO EFFORT TO CORRECT THIS PROBLEM AND RE INSTALLS THE SAME DEFECTIVE DOOR HANDLES AT THE DEALERS. THIS SHOWS A LACK OF DUE DILIGENCE ON FORD MOTOR COMPANIES PART. MANY FORD FUSION & MERCURY MILAN OWNERS HAVE HAD THE SAME PROBLEM HAPPEN ON THE REPLACEMENT HANDLES ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491593January 6, 2013
ENGINE AND ENGINE COOLING
WAS STOPPED AT A TRAFFIC LIGHT. AFTER THE LIGHT TURNED GREEN I APPLIED THE GAS PEDAL AND THE CAR SLOWLY PRECEDED I WAS UNSURE I WOULD MAKE IT THROUGH THE INTERSECTION I PULLED TO THE SIDE. I WAS ABLE TO RESTART CAR AND IT ACCELERATED NORMALLY. LUCKILY NO ONE REARENDED ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490678January 2, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THE FAILURE BY RESETTING THE POWER TRAIN CONTROL AND CHANGING THE ENGINE OIL. THE DEALER STATED NO CODES WOULD SHOW AFTER RUNNING DIFFERENT DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO THE DEALER ON MORE THAN ONE OCCASION FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487983December 11, 2012
TIRES, EXTERIOR LIGHTING
CARRIED MY MILAN PREMIER FOR ITS REQUIRED ANNUAL STATE OF NC INSPECTION. THE VEHICLE FAILED THE INSPECTION DUE TO THE FOLLOWING: THE REAR LED LIGHTS GLOWED IN THE BRAKE LIGHT MODE WHEN THE HEADLIGHTS WERE TURNED ON. WHEN THE BRAKES WERE APPLIED, THE SMALL REAR LIGHT BELOW THE REAR SPOILER CAME ON. BOTH REAR LAMP ASSEMBLIES HAD TO BE REPLACED BY A FORD DEALER. WITHOUT THE INSPECTION I WOULD NOT HAVE KNOWN THE PROBLEM EXISTED. A SEARCH ON THE INTERNET INDICATES MANY SIMILAR PROBLEMS WITH MILAN PREMIER LED LIGHTS. THIS IS MY FIRST VEHICLE WITH LED LIGHTS. BASED ON MY EXPERIENCE, A WARNING SYSTEM SHOULD BE PLACED ON VEHICLES WITH THESE LIGHTS IF THEY PERFORM IN THIS MANNER WHEN MALFUNCTIONING. *TR THE CONSUMER STATED HE RECENTLY NOTICED A CRACK IN THE SIDEWALL NEAR THE TOP OF ALL THE TIRES, LOCATED IN A GROOVE THAT CIRCLED THE TIRES. THE TIRES WERE INSPECTED, AND A GESTURE OF GOODWILL CREDIT WAS OFFERED. THE STORE REPRESENTATIVE BLAMED THE CONDITION ON DRY ROT AND FURTHER STATED THAT ANY TYPE OF SOLUTION WOULD HASTENED THE CRACKING PROBLEM. UPDATED 04/03/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487927December 10, 2012
SERVICE BRAKES, ELECTRICAL SYSTEM
RIGHT REAR BRAKE LIGHT ACTIVATES AND STAYS ON WHILE RUNNING/HEADLIGHTS ARE TURNED ON. I HAVE ALSO SEEN THIS WHILE DRIVING BEHIND SIMILAR MILANS. SOME WITH BOTH SIDES ACTIVATED LEAVING ONLY THE CENTER LIGHT TO INDICATE ACTUAL BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485347November 20, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I COMMUTE APPROX 45 MILES TO WORK ON A DAILY BASIS MONDAY THRU FRIDAY. I HAVE A FRIEND THAT ALSO COMMUTES, AND ON SEVERAL OCCASIONS SHE HAS CALLED ME AND ASKED IF I WAS ON THE INTERSTATE AND WHERE I WAS LOCATED, SHE SAID I CAN TELL WHEN YOU ARE ON THE ROAD, AS YOUR TAIL LIGHTS ARE ALWAYS SO MUCH BRIGHTER THAN EVERYONE'S. APPROX A MONTH AND A HALF AGO, THE SAME THING HAPPENED AND MY FRIEND ASKED ME TO STEP ON THE BRAKES, SHE NOTED THAT THE ONLY DIFFERENCE IN THE LIGHTING ON THE BACK OF MY CAR WAS THAT THE BRAKE LIGHT IN THE BACK WINDOW CAME ON, THE TAILLIGHT-BRAKE LIGHTS DIDN'T CHANGE WHEN I STEPPED ON THEM BRAKE. I HAVE SINCE TAKEN MY CAR INTO THE DEALERSHIP TO FIND OUT WHAT IS THE MATTER, ONE DEALERSHIP REPORTED THAT I HAVE AN LED BOARD OUT, ON BOTH SIDES, APPROX COST 397 DOLLARS A PIECE. I THEN TOOK IT TO A FORD DEALERSHIP AND THEY HAVE SPENT 2 WEEKS TRYING TO FIGURE OUT WHAT THE PROBLEM WAS, THEY CHANGED THE SWITCH UNDER THE DASH, THOUGHT IT WAS FIXED AND THEN COULDN'T GET THE CAR OUT OF GEAR. THEY THEN TOOK A TAILLIGHT OUT OF ANOTHER MERCURY MILAN ON THEIR LOT AND PUT IT IN MY CAR, WHICH WORKED, BUT THEN DIDN'T ON THE OTHER CAR. THE MECHANIC I SPOKE WITH SAID THEY HAD NOT SEEN THIS BEFORE, BUT HAD NEVER LOOKED FOR IT BECAUSE NO ONE HAD BROUGHT IT TO THEIR ATTENTION, HE REPORTED THAT HE WAS GOING TO CHECK ALL THE CARS ON THEIR LOT AND WAS VERY CONCERNED ABOUT THE SAFETY ISSUE, THAT I COULD HAVE VERY EASILY HAVE BEEN REAR-ENDED, BECAUSE THERE WAS NO CHANGE IN THE BRAKE LIGHTS. THE MECHANIC SAID THAT WHEN THE HEADLIGHTS ARE ON , THE BRAKE LIGHTS ARE ON CONTINUOUSLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485035November 17, 2012
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
STALLED THREE TIMES, WITHOUT WARNING, WHILE TRAVELING AT 50 MPH. ALMOST REAR ENDED EACH TIME. VEHICLE 38 MONTH OLD AND LESS THEN 34,000 MILES. REPLACE THROTTLE BODY. PLEASE HAVE FORD CHECK INTO THIS BEFORE SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482730October 31, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS AND REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481089October 19, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH THE VEHICLE STARTED TO SHAKE VIOLENTLY AND THEN STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THE THROTTLE BODY ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE WRENCH SYMBOL ILLUMINATED ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURRED.THE FAILURE MILEAGE WAS 52,277 AND THE CURRENT MILEAGE WAS 55,000. UPDATED 12/10/12 *CN UPDATED 12/17/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480952October 18, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND APPROACHING A TRAFFIC STOP. THE BRAKE WAS DEPRESSED WHEN THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD ERRONEOUSLY. THE VEHICLE CAME TO A STOP AFTER THE BRAKES WERE APPLIED REPEATEDLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO MECHANIC WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE BRAKE MALFUNCTION RECURRED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR FURTHER DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480698October 16, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 60 MPH THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO SPUTTER AND THEN STALLED. THE VEHICLE WAS RESTARTED AND TAKEN TO A DEALER FOR DIAGNOSIS. THE DEALER INFORMED THE CONTACT THAT THE DISTRIBUTOR SHORTED OUT CAUSING IT TO MELT AND SPIKED VOLTAGE TO THE POWER TRAIN CONTROL MODULE DESTROYING IT. AS A RESULT, ALL THE DISTRIBUTORS AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ALSO, THE DEALER STATED THAT THE MANUFACTURER HAD DEVELOPED A KIT TO HELP RESOLVE THE FAILURE IN THE POWER TRAIN CONTROL MODULE. THE FAILURE AND CURRENT MILEAGE WAS 107,000. UPDATED 11/27/12 *CN UPDATED 12/10/12
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10479712October 11, 2012
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
I WAS DRIVING AT ABOUT 70 MPH ON I-70, WHEN THE CAR LOST ALL ENGINE POWER, LIKE IT DIED, I WAS FORTUNATELY GETTING READY TO EXIT, AND WAS IN THE RIGHT LANE,SO COASTED THE CAR OFF TO THE SIDE. A WRENCH LIGHT CAME ON, HAD IT TOWED TO DEALER, WHO SO FAR CANNOT DUPLICATE IT OR GET A CODE FOR IT TO SHOW. HE WANTS TO KEEP IT AWHILE TO FIGURE IT OUT. I AM ADVANCE COMPLAINING SINCE I HAVE SEEN THIS PROBLEM ON HERE FOR ANOTHER MILAN, AND HAVE FOUND THE SAME COMPLAINT ON THIS SITE 21 TIMES FOR THE SISTER CAR TO THIS, THE FORD FUSION. IT HAS BEEN THE "THROTTLE BODY" THAT WAS BAD ON THE OTHERS. IT IS VERY DANGEROUS, WHATEVER IT IS. ALSO THIS CAR HAS ROLLED THE WINDOWS DOWN BY ITSELF, WHEN I HAVE BEEN IN A STORE. IT WAS RAINING AND WHEN I CAME OUT BOTH MY FRONT WINDOWS WERE DOWN, AND INTERIOR WAS WET. THEY WERE UP , SINCE IT WAS RAINING,WHEN I LOCKED IT AND LEFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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