Mercury Milan Complaints

2,579 consumer complaints on file.

#10453045March 20, 2012
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM, VISIBILITY:WINDSHIELD WIPER/WASHER, TIRES, POWER TRAIN
2009 MERCURY MILAN. CONSUMER STATES FRONT SUSPENSION FAILURE *TGW THE CONSUMER STATED THE PROBLEM WAS THE UPPER SUSPENSION ARMS ON THE VEHICLE. RIGHT AFTER THE VEHICLE WAS PURCHASED, BOTH UPPER CONTROL ARMS HAD TO BE REPLACED, BEFORE ALIGNMENT PROBLEMS COULD BE ADDRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED PROBLEMS. HOWEVER, THE CONSUMER WAS INFORMED THAT WINDSHIELD WIPERS, TRANSMISSION FLUID AND NEW TIRES WERE NEEDED. SHORTLY AFTER THE VISIT TO THE DEALER, THE CONSUMER PURCHASED NEW TIRES FROM ANOTHER DEALERSHIP. THE DEALER INSPECTED THE VEHICLE AND DISCOVERED THE LEFT FRONT UPPER SUSPENSION ARM WAS HANGING BY A LOOSE NUT AND SEVERAL THREADS ON THE UPPER ARM'S BOLT. THE CONSUMER NOTICED THERE WAS NO SAFETY DEVICE THAT WOULD HAVE PREVENTED THE RETAINING NUT FROM COMING LOOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451938March 16, 2012
WHEELS:LUGS/NUTS/BOLTS/STUDS
NO INCIDENT TO REPORT. . .YET. THIS COMPLAINT IS RE SAFETY RECALL NOTICE 11S23 (NHTSA CAMPAIGN ID NUMBER 11V574000.) AS NOTED IN THE "REMEDY" SECTION, FORD NOTIFIED ME OF THE RECALL; ON FEBRUARY 6TH, THE DEALER (BRANDON FORD IN FLORIDA) INSPECTED THE VEHICLE AND DETERMINED THAT REPLACEMENT WAS NECESSARY. BRANDON FORD DID NOT HAVE THE NECESSARY PARTS IN STOCK; I WAS TOLD THEY WOULD CALL WHEN THEY ARRIVED. ON MARCH 15TH, STILL WITH A DEFECTIVE VEHICLE, I CONTACTED BRANDON FORD AGAIN AND EXPLAINED THAT I HAD TO DRIVE THE VEHICLE BACK TO MICHIGAN ON APRIL 13TH. TODAY (3/16), I WAS TOLD THAT THEY STILL DO NOT HAVE THE PARTS AND DON'T KNOW WHEN THEY'LL GET THEM. [XXX] AT BRANDON FORD TOLD ME THAT I (NOT THEM, NOT FORD) COULD TRY OTHER DEALERS OR CALL THE FORD CUSTOMER SERVICE # (I GUESS I HAVE TO.) TWO MONTHS SHOULD BE MORE THAN ENOUGH TIME TO FIX THEIR PROBLEM. SO ALTHOUGH A "REMEDY" HAS BEEN OUTLINED IN THE NHTSA DATABASE, THERE APPEARS TO BE NO CONCERN BY FORD TO ACTUALLY IMPLEMENT AND NO FOLLOW-UP BY NHTSA TO VERIFY THAT FORD FIXES THE PROBLEM. I'M AFRAID TO DRIVE THE CAR FROM FLORIDA TO MICHIGAN. IT NEEDS TO BE FIXED (WITHOUT ME HAVING TO CALL ALL OVER FLORIDA LOOKING FOR A PART TO REPLACE THEIR DEFECTIVE PART) OR THEY NEED TO GIVE ME A LOANER CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451681March 14, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH INTO A PARKING SPACE, THE BRAKE WAS ENGAGED WITH FORCE AND THE VEHICLE CONTINUED TO ACCELERATE OVER A CONCRETE PARKING BLOCK. THE VEHICLE CRASHED INTO A SET OF BUSHES AS A RESULT. THE CONTACT SUSTAINED NO PERSONAL INJURY. THE VEHICLE WAS THEN TAKEN TO A COLLISION CENTER AND REPAIRED FOR THE BODY DAMAGES. THE SAME FAILURE OCCURRED THREE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10451340March 13, 2012
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING DOWN THE FREEWAY AT 65 MPH, WHEN THE CHECK ENGINE AND TRANSMISSION LIGHT CAME ON AND THE CAR IMMEDIATELY STARTED TO DECELERATE AND I WAS NOT TO GIVE THE CAR GAS TO GET OUT OF THE WAY OF MOVING TRAFFIC. AFTER TURNING THE CAR OFF AND TURNING THE CAR ON AGAIN, THE CAR SEEMED TO HAVE RESET ITSELF AND THE CAR STARTED WORKING PROPERLY AGAIN. A COUPLE OF MONTHS LATER, NOW AT 41000 MILES, THE CAR IS HAVING THIS PROBLEM MORE FREQUENTLY AND IS UNSAFE TO DRIVE. I TOOK THE CAR TO A DEALERSHIP TO SEE WHAT WAS WRONG WITH THE CAR WHEN THEY STATED TO ME THAT THE THROTTLE BODY KEPT GETTING STUCK CLOSED. I FEEL THIS SHOULD BE LOOKED INTO FURTHER AS A PROBLEM WITH THE THROTTLE BODY SHOULD NOT BE GOING OUT FOR A CAR THAT IS STILL PRACTICALLY BRAND NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448897February 22, 2012
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
I HAD TO REPLACE THE BRAKE BOOSTER,CV BOOTS, MASTER CYLINDER ROTORS AND BRAKES. ALL TO THE TUNE OF 2,000. I HAD NO WARNING. NO LIGHTS IN THE DASH CAME ON OR ANYTHING. I WAS GOING DOWN A HILL AND ALL OF A SUDDEN THERE WERE NO BRAKES. I HAVE HAD CARS AND DROVE THEM FOR OVER 200,000 MILES AND I HAVE NEVER HAD TO REPLACE ALL THIS STUFF ON A CAR. THIS MERCURY HAS COST ME SO MUCH MONEY. ITS NOT LIKE ITS A MERCEDES OR BMW. NOTHING ON THIS CAR IS CHEAP TO GET FIXED. I HAVE REPLACED THE BRAKES OVER 20 TIMES AND THE CAR IS ONLY 6 YEARS OLD. I SEE WHY THEY STOPPED MAKING THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448895February 22, 2012
STRUCTURE:BODY
MY PASSENGER BACK DOOR HANDLE BROKE OFF. IT IS VERY SELDOM THAT ANYONE RIDES IN MY BACK SEAT. I AM SINGLE AND HAVE NO CHILDREN SO THE HANDLE SHOULD NOT HAVE BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448792February 21, 2012
SERVICE BRAKES, HYDRAULIC
FILED A COMPLAINT ABOUT THE SAME ISSUE IN JULY OF 2010. IN JULY OF 2010, I REPLACED THE BRAKE PADS AND ROTORS. I TOOK THE CAR TO THE DEALER TO CHECK THE CALIPERS AS THE REAR PADS ON THE PASSENGER SIDE WERE SEVERELY WORN AND THE PADS ON THE DRIVER'S SIDE WERE FINE. DEALER INDICATED THE CALIPERS WERE FINE, BUT HAD NO EXPLANATION FOR THE UNEVEN WEAR. I ALSO CONTACTED FORD DIRECTLY AND THEY DID NOT HAVE AN EXPLANATION AS TO WHY THE PADS WOULD WEAR SO UNEVENLY. BACK BRAKES BEGAN PULSATING AGAIN AT 44,000 (ONLY 20,000 ON PADS). I AGAIN REPLACED THE PADS AND ROTORS AS THE PASSENGER SIDE WAS COMPLETELY WORN AND DRIVER'S SIDE WAS LESS THAN WORN. DROVE 15 MILES AND BRAKES ON PASSENGER SIDE WERE SMOKING. TOWED CAR ON A FLATBED TO INDEPENDENT MECHANIC WHO SAID PASSENGER SIDE CALIPER WASN'T WORKING.THE ROTOR WAS WARPED FROM THE HEAT, THE BRAND NEW PADS WERE SCORCHED AND THE MECHANIC ADVISED IT WAS A GOOD THING THE CAR WAS TOWED TO THE GARAGE AS IT WAS A GOOD CHANCE THE AREA WOULD HAVE CAUGHT FIRE. HE REPLACED THE CALIPERS ON BOTH SIDES, THE BRAKE PADS AND TURNED THE ROTOR ON THE PASSENGER SIDE. THE PADS AND ROTORS ONLY HAD 15 MILES ON THEM. THE VEHICLE IS ON IT'S 3RD (4TH IF YOU COUNT THE PADS WITH 15 MILES ON THEM) SET OF PADS AND ROTORS AND THE SECOND SET OF CALIPERS. THIS SHOULD NOT HAPPEN ON A CAR WITH 46,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446619February 3, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
1ST TIME, WHILE DRIVING AT @ 50, TRANS BUCKED AND STOPPED WORKING, CAR IDLED ALONG BUCKING. WRENCH LIGHT WAS ON. WHEN WE TURNED THE CAR OFF, THE WRENCH WENT AWAY AND TRANS RESET. 2ND TIME, WHILE DRIVING @ 60, TRANS STOPPED WORKING, NO RESPONSE, HAD TO MOVE OVER TO THE SIDE OF THE ROAD TO SHUT CAR OFF AND LET IT RESET ITSELF. SPENT A WEEK IN THE SHOP ONLY TO HAVE IT "REPROGRAMMED" AND TOLD "THE CAR WAS BEING CONFUSED BY 2 DIFFERENT DRIVERS". AND THAT WE WERE "RED-LINING" THE CAR. WHEN THESE THINGS HAPPEN, THE RPMS DO JUMP UP RAPIDLY, BUT NEVER REDLINE ( 4000 - 4500 RPMS TOPS). 3RD AND FINAL STRAW, CAR WOULDN'T STOP TODAY UNTIL THE TRANNY SHIFTED DOWN, BUCK, BUCK, BUCK, FINALLY STOPPED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445545January 27, 2012
CHILD SEAT:LATCH CONNECTOR/CLIP, CHILD SEAT:LATCH STRAP, CHILD SEAT
I PURCHASED A SUNSHINE KIDS RADIAN XTSL CONVERTIBLE CAR SEAT IN FEBRUARY, 2010. I JUST MOVED MY CHILD TO A FORWARD FACING POSITION, AND THE SUPER LATCH LOWER ANCHOR BELT WILL NOT STAY TIGHTENED. THE BELT LOOSENS UP EVERY TIME I PUT MY SON IN AND TAKE HIM OUT OF THE CAR SEAT. IT ALSO LOOSENS UP WHEN HE KICKS THE SEAT IN FRONT OF HIM, JUST FROM THE MOVEMENT. THIS BELT IS DEFECTIVE AND WOULD NOT BE EFFECTIVE IN AN ACCIDENT AT ALL. (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=MERCURY, MODEL=MILAN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445414January 26, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER DOORS COULD NOT BE LOCKED. THE LOCKS WERE ABLE TO BE ENGAGED BUT WOULD UNLOCK IMMEDIATELY AND INDEPENDENTLY. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445036January 24, 2012
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
FRONT PASSENGER SIDE DOOR LATCH MALFUNCTION. DOOR WOULD NOT CLOSE. HAD TO DUCT TAPE DOOR TO GET TO DESTINATION. ONE PASSENGER WHO WAS SEAT BELTED, BUT STILL A GREAT SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441940December 31, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
CAR ALWAYS SHIFTED HARD AT 2500 RPM'S. BUT GOT PROGRESSIVELY WORSE. TOOK TO WAYNE LINCOLN MERCURY (WHERE I HAD PURCHASED THE CAR NEW) THEY TESTED THE CAR AND SAID NOTHING WAS WRONG. BROUGHT CAR BACK AT ABOUT 53,000 MILES WITH SAME COMPLAINT THEY SAID IT WAS A MOTOR MOUNT. HAD IT CHECKED AT LOCAL GARAGE THEY SAID MOTOR MOUNT WAS FINE.POWER TRAIN WARNING LIGHT CAME ON TRANS STARTED TO SLIP TRANS FLUID ALMOST BLACK.CAR HAD EXTENDED WARRANTY BUT DEALER REFUSED TO HONOR BECAUSE CAR DIDN'T HAVE 70,000 MILE SERVICING DONE. TOOK TO LOCAL TRANS SHOP TRANSMISSION COMPLETELY REBUILT CAR WAS FINE FOR TWO WEEKS. POWER TRAIN LIGHT CAME ON TRANS STARTED TO SLIP BROUGHT CAR BACK. THEY REBUILT TRANS AGAIN. POWER TRAIN LIGHT ON AGAIN CAR JERKED IN REVERSE,BACK TO TRANNY SHOP SAID IT WAS SLIPPING AGAIN. SHOP DIDN'T WANT TO TAKE CHANCE WITH CURRENT TRANSMISSION REBUILT ANOTHER TRANS AND INSTALLED IN CAR. WEEK LATER SAME PROBLEM CAR IN SHOP AGAIN.HAS BEEN GOING ON FOR SIX MONTHS.CAN'T DRIVE CAR AT ALL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441419December 27, 2011
STRUCTURE:BODY:DOOR
THE INTERIOR DOOR HANDLES ARE BREAKING. MY REAR PASSENGER SIDE INTERIOR DOOR HANDLE BROKE ABOUT A YEAR AGO. I DIDN'T THINK ANYTHING OF IT. THIS WEEK MY FRONT PASSENGER SIDE INTERIOR DOOR HANDLE BROKE. BECAUSE OF THIS MY FRONT PASSENGER SIDE DOOR WILL NOT LOCK. I DID RESEARCH ONLINE AND THERE ARE MANY CASES OF THIS HAPPENING. THE DOOR HANDLES ARE CHEAP PLASTIC THAT BREAK EASILY WITH REGULAR USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439163December 9, 2011
STEERING, VEHICLE SPEED CONTROL, SUSPENSION
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE STEERING WHEEL WOULD VIBRATE WHILE DRIVING 60 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE REAR TIRES WOULD RUB AGAINST THE FRAME OF THE VEHICLE WHILE DRIVING AT ALL SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT NO REPAIRS WERE PERFORMED. IN ADDITION, THE CONTACT STATED THAT SHE HAD TO DEPRESS THE ACCELERATOR TO THE FLOOR IN ORDER TO ACCELERATE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437877November 30, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
UNDER LOAD (ACCELERATION INTO TRAFFIC), THE TRANSMISSION DOES NOT ENGAGE, STUCK BETWEEN GEARS CAUSING THE CAR TO REDLINE AND GO NOWHERE. ALSO, NOTICED STUTTERING IN SHIFTING OF THE CAR AT CERTAIN GEARS. DOES THIS VERY INTERMITTENTLY, BUT WHEN IT DOES, IT COULD HAVE BEEN IN DANGEROUS SITUATIONS IF I WAS TRYING TO MERGE INTO TRAFFIC. FORD SERVICE WAS UNABLE TO REPLICATE, BUT IT HAS DONE IT A HALF DOZEN TIMES SINCE THE FIRST TIME I BOUGHT THE CAR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436499November 20, 2011
POWER TRAIN
NOV. 18TH, 2011. WHILE DRIVING EAST BOUND APPROX. 6AM, ON THE LONG ISLAND EXPRESSWAY, NY (ROUTE 495 EAST) I WAS GOING ABOUT 60 MPH WHEN THE CAR SLOWED DOWN TO APPROX. 3 MPH AND JERKED ALONG, THE WRENCH ICON DISPLAYED IN THE DASH BOARD. .I WAS IN THE BEGINNING OF RUSH HOUR..THE TIME WAS APPROX.6AM AND THE SUN HADN'T EVEN RISEN YET. IT WAS THE MOST SCARY TIME IN MY LIFE. ALL I SAW WERE TRUCKS COMING TOWARDS ME. AFTER ABOUT 30 MINS..I WAS ABLE TO STEER THE CAR OVER TO THE LEFT HAND SHOULDER. I SHUT THE CAR OFF AND WAITED A FEW MINUTES AND TRIED TO START IT AGAIN.IT STARTED FINE AND THE WRENCH LIGHT DID NOT APPEAR..I MOVED FORWARDED ON THE SHOULDER FOR A FEW HUNDRED FEET, UNTIL I FELT THE CAR WAS ABLE TO FUNCTION FINE AND THEN I DROVE IT OFF TO THE NEAREST EXIT. I MANAGED TO DRIVE THE CAR HOME FOR ADDITIONAL 70 MILES..WITHOUT ANY FURTHER INCIDENT. I AM SCHEDULED TO TAKE THE CAR IN TO BE LOOKED AT TOMORROW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436356November 18, 2011
ENGINE AND ENGINE COOLING
I HAVE NOTICED THAT MY VEHICLE MAKES A FUNNY WHINING SOUNDS AS I INCREASE MY SPEED. THIS INCLUDES GETTING UP TO HIGHWAY SPEEDS. I HAVE TAKEN IT TO THE SHOP AND THEY CANNOT TELL WHERE IT IS COMING FROM. THEY JUST TOLD ME TO TURN UP THE RADIO TO IGNORE IT. THEY ALSO SUGGESTED THAT I CONTACT THE DEALERSHIP TO SEE IF THERE ARE ANY OTHER COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434877November 8, 2011
ELECTRICAL SYSTEM
THE VEHICLE JERKED WHILE ON A STATE HIGHWAY REPEATEDLY UNTIL I WAS ABLE TO PULL OVER AND THEN IT FAILED. FOUND OUT THAT THE IGNITION COILS HAD COMPLETELY BURNED UP, WHICH I WAS TOLD BY THE DEALER IS VERY UNUSUAL. ONCE THE IGNITION COILS WERE REPLACED, THEY DETERMINED THE PCM(COMPUTER) HAD TO BE REPLACED. KEEP IN MIND THAT MY VEHICLE HAD BEEN IN THE REPAIR SHOP 4 TIMES BEFORE REGARDING MY RADIO AFTER THEY REPLACED THE RADIO 4 TIMES, THEY REALIZED THAT IT WAS ALSO THE PCM THAT CAUSED THIS PROBLEM. EVERY PROBLEM THAT I HAVE HAD HAS BEEN ELECTRICAL. ELECTRICAL PROBLEMS ARE NOT EASY TO DETERMINE PRIOR TO IT HAPPENING LIKE IF IT WERE MECHANICAL. I HAVE FOUGHT WITH FORD OVER AND OVER AND THEY WILL NOT TAKE RESPONSIBILITY FOR THE DEFECTS IN THIS VEHICLE. NO ONE SHOULD HAVE TO REPLACE A RADIO FOUR TIMES AND A PCM TWICE IN FOUR PLUS YEARS. THIS IS RIDICULOUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434915November 8, 2011
STRUCTURE:BODY
DOOR HANDLE ON REAR PASSENGER SIDE BROKEN OFF AT 40K, SON UNABLE TO EXIT THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434107November 3, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH AND DEPRESSING THE BRAKES BUT THE VEHICLE WOULD NOT RESPOND. THE CONTACT LOST CONTROL OF THE VEHICLE, CROSSED OVER THE HIGHWAY AND CRASHED INTO A POST. THE CONTACT DID NOT RECEIVE ANY INJURIES. THE POLICE WERE CONTACTED AND A REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND PENDING AN INVESTIGATION. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 12,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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