Mercury Milan Complaints

2,579 consumer complaints on file.

#10479846October 11, 2012
STRUCTURE:BODY
MY DRIVER'S SIDE INSIDE DOOR HANDLE BROKE. I WAS TRYING TO GET OUT OF THE CAR AFTER PARKING IT BUT COULDN'T. I HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR USING THE OUTSIDE DOOR HANDLE. THIS IS A REAL SAFETY PROBLEM AND SINCE THIS ISN'T AN ISOLATED EVENT, (NOTICE THE NUMBER OF COMPLAINTS AND THE NUMBER OF MULTIPLE REPAIRS/REPLACEMENTS) FORD SHOULD REPLACE THEM OR UPGRADE THEM TO SOMETHING MORE RELIABLE. AT SOME POINT SOMEONE WILL BE INJURED OR WORSE BECAUSE THEY WEREN'T ABLE TO EXIT THEIR CAR QUICKLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480281October 10, 2012
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
2010 MERCURY MILAN. CONSUMER STATES TWICE WHILE DRIVING VERY SLOWLY WHILE TOUCHING THE BRAKE, HIS RIGHT FOOT ALSO TOUCHED THE ACCELERATOR, GOING VERY SLOWLY WITH EQUAL PRESSURE ON BOTH PARTS, HE HAD AN ACCIDENT *TGW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10480222October 8, 2012
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
DRIVER WAS PULLING INTO A PARKING SPACE AT THE CAR DEALER. VEHICLE WAS ALMOST STOPPED WHEN IT SURGED FORWARD AND HIT THE CORNER OF THE DEALERSHIP OFFICE BUILDING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10478897October 7, 2012
ENGINE, FUEL/PROPULSION SYSTEM
2010 MERCURY MILAN ENGINE SUDDENLY DIED ON AN URBAN INTERSTATE WITH SIMILAR SYMPTOMS OF RUNNING OUT OF FUEL, AND HAS DIED MULTIPLE TIMES SINCE. WRENCH LIGHT ILLUMINATED AS ENGINE DIED, BUT NO CHECK ENGINE LIGHT OR CODES APPEAR FOR DIAGNOSIS. MUST SHUT OFF ENGINE, THEN ABLE TO RESTART ENGINE. ENGINE DIES RANDOMLY AND IS NOT AFFECTED BY MOISTURE, TEMP, OR TIME DRIVEN. CONDITION IS HAZARDOUS ANYTIME ACCELERATION AND CONTROL ARE CRITICAL. WEBSITE ENTRIES INDICATE THIS IS A WIDESPREAD PROBLEM. TOOK INTO FORD DEALER ONCE FOR DIAGNOSIS AND DEALER REPLACED AIR FILTER, DID NOT FIX PROBLEM. THROTTLE BODY SUSPECTED CULPRIT, BUT NO DIAGNOSTIC CODES APPEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478666October 4, 2012
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
QUA DAUGHTER DRIVING BACK AND FORTH TO WORK, VEHICLE SPUTTERS AND LOSES ALL SPEED NO THROTTLE RESPONSE. HAS TO PULL OVER AND RESTART ENGINE THEN PROCEED WITH CAUTION. UNIT CUTS OFF EVERY 15 TO 20 MILES. FORD MECHANIC SAYS ITS THE THROTTLE BODY ASSEMBLY OF COURSE IT'S NOT UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477965September 29, 2012
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I WOULD LIKE TO KNOW WHY NOBODY HAS DONE ANYTHING ABOUT THIS THROTTLE BODY PROBLEM. IF YOU LOOK ONLINE AND YOU WILL SEE HOW MANY COMPLAINTS THERE ARE ABOUT THE SAME PROBLEM. I WOULD LIKE THIS TO BE ON THE RECALL LIST SO ALL OF THE ONES THAT OWN THIS CAR WILL NOT HAVE TO PAY ANYWHERE FROM 300-500 TO GET IT FIXED. THIS IS A SAFETY PROBLEM I WAS DRIVING ON I295 GOING ABOUT 6MPH AND I LOST ALL THROTTLE CONTROL , I'M IN THE FAR LEFT LANE AND HAD NO WHERE TO GO SO I'M COASTING TO THE RIGHT SHOULDER AND ALL MOST GOT HIT 4 TIMES. I WOULD SAY THIS IS A REALLY IMPORTANT SAFETY PROBLEM. I READ ABOUT 35 OF THE SAME PROBLEMS ONLINE AND I HAVEN'T SEEN ANYONE FROM YOUR COMPANY OR FORD COMMENT ON THIS ARE THEY WAITING FOR SOMEONE TO GET KILLED BEFORE ANYTHING GETS DONE TO FIX THIS. I WILL BE CALLING MONDAY MORNING TO SEE WHAT YOU OR FORD WILL DO ABOUT THIS PROBLEM IF NOTHIN IS DONE I WILL CONTACT A LAWYER AND THE NEWS MEDIA. WE WERE ALMOST KILLED AND SOMETHING NEEDS TO GET DONE AT FORDS COST NOT THE PEOPLE WHO THOUGHT THEY HAD A SAFE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477305September 27, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STOPPED ACCELERATING AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE, WHICH THEN RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION WHERE THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475972September 19, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR DRIVER SIDE BRAKE LIGHT WOULD FLICKER ON AND OFF OR WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 35,700 AND THE CURRENT MILEAGE WAS 40,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474037September 6, 2012
POWER TRAIN, ENGINE
THE PROBLEM STARTED ALMOST A YEAR AGO BUT DID NOT SEEM TO OCCUR ALL THE TIME. FROM TAKE OFF, THE CAR WOULD STALL AND THEN RE-ENGAGE WITH GUSTO. UP UNTIL THE OTHER DAY THE CAR LOST ALL POWER BUT WAS IDLING. I WAS ABLE TO MOVE TO THE SHOULDER OF THE ROADWAY, ATTEMPTED TO LISTEN TO WHAT I HEARD AND THOUGHT IT WAS A BAD GAS ISSUE AND NOTICED THE WRENCH AND ENGINE LIGHTS WERE ON. I TURNED THE VEHICLE OFF AND THEN RESTARTED TO HAVE FULL GAS PEDAL RESPONSE BUT THE ENGINE LIGHT STAYED ON. I PROCEEDED DOWN THE ROAD TO THE INTERSTATE BUT DECIDED TO GET SOME FUEL (3/8 OF A TANK EXISTED) AND SOME FUEL ADDITIVE. THE CAR STOPPED AND STARTED WITHOUT AVAIL, AS I ENTERED THE INTERSTATE 30 RAMP THE VEHICLE LOST ALL POWER AGAIN. I PULLED TO THE SHOULDER AND REPEATED THE PREVIOUS RESTART. I CALLED LANDERS FORD IN BENTON, AR AND TOLD THEM THE ISSUE AND WOULD BE BRINGING THE CAR INTO THE FACILITY. NOT WANTING TO GET BACK ONTO THE INTERSTATE AND POSSIBLY CAUSING A WRECK OR TRAFFIC BLOCKAGE, I DROVE USING THE OUTER ROAD, THE ISSUE OCCURRED AT LEAST TWICE WHILE EN-ROUTE. THIS IS A CONTINUING PROBLEM AS MY GOOGLE SEARCH REVEALED AND COULD BE A MAJOR HIGHWAY SAFETY ISSUE FOR SOMEONE LIVING WITHIN THE MAJOR AREAS OF AMERICA. I HAVE CONTACTED FORD, THE ATTORNEY GENERAL, AND THE BBB. THE ELECTRONIC THROTTLE BODY IS NOT SOMETHING THAT SHOULD NEED REPLACEMENT WITH NEWER VEHICLES AND MUST BE A KNOWN ISSUE BECAUSE IT IS LISTED AS "NOT COVERED" UNDER THE VEHICLE WARRANTY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473039August 30, 2012
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING, THE THROTTLE WOULD LOSE THE ABILITY TO SEND FUEL TO THE MOTOR THUS CAUSING NO ACCELERATION ABILITY. I WAS REQUIRED TO PULL OFF OF THE ROAD AND TURN THE VEHICLE OFF AND RESTART IT. THE CHECK ENGINE LIGHT AND THROTTLE LIGHT CAME ON. THE VEHICLE NEEDED AN NEW ELECTRONIC THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472049August 23, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS ENTERING THE INTERSTATE AT 60 MPH WHEN MY CAR JERKED, AND LOST RESPONSE OF THE ACCELERATION. THE THROTTLE CONTROL/TRANSMISSION AND CHECK ENGINE LIGHT CAME ON, SO I RESTARTED THE CAR AND ONLY THE CHECK ENGINE LIGHT REMAINED. I WAS ABLE TO EXIT THE INTERSTATE AND TOOK MY CAR TO A AUTO STORE TO RUN A CHECK, WAS TOLD THE THROTTLE ACTUATOR CONTROL SYSTEM WAS AT FAULT. NOTICED THAT THIS IS A PROBLEM THAT MANY OWNERS OF THIS YEAR MAKE AND MODEL HAVE. HOPEFULLY MERCURY WILL RECALL THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470328August 12, 2012
POWER TRAIN
I WAS ENTERING THE INTERSTATE AT 50 MPH WHEN MY CAR JERKED, AND LOST BOTH ACCELERATION AND POWER. THE THROTTLE CONTROL/TRANSMISSION AND CHECK ENGINE LIGHT CAME ON, SO I RESTARTED THE CAR AND ONLY THE CHECK ENGINE LIGHT REMAINED. I WAS ABLE TO EXIT THE INTERSTATE AND TOOK MY CAR TO A AUTO STORE TO RUN A CHECK, WAS TOLD THE THROTTLE ACTUATOR CONTROL SYSTEM WAS STUCK CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470242August 11, 2012
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I WAS DRIVING DOWN THE INTERSTATE A COUPLE OF WEEKENDS AGO AND ALL OF A SUDDEN MY CRUISE CONTROL SHUT OFF AND I HAD NO THROTTLE RESPONSE. I PULLED OVER AND THE ENGINE SPUTTERED VERY BADLY. AFTER TURNING THE ENGINE ON AND OFF, I MADE IT TO MY DESTINATION. WHEN I WAS COMING BACK ON SUNDAY, THIS PRECEDED TO HAPPEN TWO MORE TIMES TO ME. ONCE WHEN I WAS IN THE MIDDLE LANE OF A HEAVY TRAFFIC LOCATION. I COULDN'T ACCELERATE OR DO ANYTHING BESIDES BREAK AND AVOID AN ACCIDENT, WHICH WAS VERY CLOSE. I AM LUCKY THAT NO ONE GOT HURT BUT IT BECAME VERY EVIDENT THAT THERE WAS SOMETHING WRONG WITH THE THROTTLE IN THIS CAR. AFTER RESEARCHING IT MORE, I STARTING READING SOME OF THESE SAME COMPLAINTS, AND THE FORD MECHANIC I TOOK IT TO EVEN SAID THIS ISN'T THE FIRST OR EVEN THE SECOND TIME HE HAS HEARD OF THIS FAILING ON THE 2010 MILAN. HE CLAIMED THAT WAS DUE TO THE ELECTRONIC THROTTLE BOTTLE AND BELIEVED IT WAS FROM A DEFECTIVE UNIT ON MOST UNITS (GOOD TO KNOW THE PROBLEM EXCEPT IT WASN'T COVERED UNDER WARRANTY, NOT RECALLED, AND COST ME $500). AFTER HEARING THIS, THERE IS NO WAY THAT THIS CAN NOT BE RECALLED AND FIXED ON EVERY MILAN THAT HAS THIS SAME UNIT WITH THE SAME SERIAL NUMBER. I DON'T KNOW IF ANY ACCIDENTS HAVE OCCURRED DIRECTLY FROM THIS PROBLEM BUT I WAS CLOSE TO ONE THAT DEFINITELY WOULD HAVE COST SOME PEOPLE SOME LIVES. I AM SURE IF THIS IS A DEFECTIVE UNIT IT WILL DEFINITELY CAUSE ONE SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469486August 7, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES FAILED WHILE EXITING THE HIGHWAY AT 55 MPH. THE CONTACT DROVE OVER AN UNEVEN ROAD SURFACE AND AS THE BRAKES WERE DEPRESSED, THE BRAKE PEDAL RELEASED TO THE FLOORBOARD. THE CONTACT HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT DID NOT LOCATE A BRAKE FLUID LEAK OF ANY KIND. IN ADDITION, THERE WAS NO WARNING OF THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469476August 7, 2012
STRUCTURE:BODY:DOOR
THE PLASTIC INTERIOR DOOR HANDLES BROKE WITHOUT EVEN TOUCHING THEM. BOTH FRONT HANDLES BROKE WITHIN A WEEK OF EACH OTHER. I DIDN'T KNOW THE FRONT PASSENGER SIDE WAS BROKEN UNTIL MY WIFE ASKED ME TO GET OUT OF THE CAR TO LET HER OUT ON HER SIDE. AND THEN APPROXIMATELY A WEEK LATER THE DRIVER'S SIDE INTERIOR HANDLE BROKE ALSO. NOW NEITHER DOOR CAN BE OPENED FROM THE INSIDE. THE WINDOW NEEDS TO BE ROLLED DOWN AND THE OUTSIDE HANDLE NEEDS TO BE USED. WHEN WE BOUGHT THE CAR (USED) THE REAR DRIVER'S SIDE INTERIOR HANDLE PLASTIC WAS BROKEN AND WE KNEW THIS. EVEN BROKEN YOU CAN STILL USE IT TO OPEN THE REAR DOOR. I WAS IN THE DRIVERS SEAT WHEN THE DRIVER'S INTERIOR HANDLE BROKE. I WAS PARKED, AND I HEARD A CLICK BEFORE I TRIED OPENING MY DOOR FROM THE INSIDE AND THE DOOR WOULD NOT OPEN. THERE IS DEFINITELY A BIG PROBLEM WITH THESE CHEAP PLASTIC DOOR HANDLES THAT FORD MOTOR COMPANY NEEDS TO ADDRESS. THREE OUT OF FOUR INTERIOR HANDLES ARE BROKEN. IT IS TRULY A SAFETY ISSUE IF YOU CANNOT EXIT YOUR CAR USING THE INTERIOR DOOR HANDLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468760August 1, 2012
SERVICE BRAKES
05/16/12 I WAS DRIVING AT 30 MILES/PER HOUR, THE BRAKE PEDAL SUDDENLY WENT TO THE FLOOR WITHOUT ANY SIGNS IN ADVANCE, I COULDN'T STOP THE CAR. LUCKILY IT WAS WHERE I WORKED. I PULLED TO THE PARKING,STOPPED IT WITH THE HELP OF THE CURB. CHECKED ON THE SPOT, IT SEEMS LOW ON BRAKE FLUID, WE ADDED FLUID, PEDAL SEEMED FINE FOR COUPLE OF MONTHS. ON 07/31/12, TWO MONTHS AFTER THE FIRST INCIDENT, DRIVING AT THE SPEED OF 50, THE SAME THING HAPPENED AGAIN. COULDN'T STOP THE CAR, THE BRAKE PEDAL WENT TO THE FLOOR. LUCKILY THERE IS A GARAGE BY THE SIDE, PULLED IN AND CHECKED. FINDING OUT THE MASS CYLINDER DISFUNCTION. SPEND OVER 600 GOT IT CHANGED. NOW I AM SCARED, DON'T KNOW WHAT TO DO? SELL THE CAR? ( WHICH I CANT AFFORD NOW) OR WAITING TO BE KILLED IN THE CAR OR KILL SOMEBODY ELSE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468358July 30, 2012
STEERING
MY POWER STEERING FAILED AS I WAS PULLING OUT OF A PARKING SPACE. I HEARD A FAINT NOISE LIKE A MARBLE DROPPING ONTO A SURFACE AND ROLLING AS I STARTED THE CAR. I QUICKLY REALIZED I WAS NOT ABLE TO STEER THE CAR. I HAD THE CAR TOWED TO MY MECHANIC. HE INFORMED ME THAT THE BOLT ON THE IDLER PULLEY BROKE, AND PART OF THIS BOLT FELL INTO THE ENGINE. WHEN I ASKED HIM HOW THIS COULD HAPPEN, HE INFORMED ME THAT HE BELIEVED IT WAS DUE TO THE FAULTY DESIGN - PLACING TOO MUCH PRESSURE ON THIS BOLT, CAUSING IT TO EVENTUALLY BREAK IN TWO. THEY HAD TO TAKE THE ALTERNATOR OFF TO RECOVER THE PIECE OF THE BOLT THAT FELL INTO THE ENGINE. THE IDLER PULLEY WAS THEN REPLACED. I BELIEVE THAT IF THIS HAD HAPPENED WHILE I WAS DRIVING, ESPECIALLY AT A HIGH SPEED, IT WOULD HAVE CAUSED A VERY SERIOUS IF NOT FATAL ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468066July 28, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
STARTED VEHICLE AND NOTICED CAR JERKING AND NOT ACCELERATING CORRECTLY. I WAS STOPPED AT LIGHT APPROX 1/3 MILE FROM START AND CAR DIED AT LIGHT , CAR RESTARTED AND MADE LEFT TURN ONTO BUSY FREEWAY AND CAR HEISITATED AND STATED JERKING AGAIN WITH NO ACCELERATION. MOVED TO SHOULDER OF ROAD AND CALLED AAA TO HAVE CAR TOWED....UNSAFE AND UNABLE TO CONTINUE DRIVE HOME...15 MILES AHEAD. FORD SERVICE PULLED CODE P2111 FROM DASHBOARD LIGHTS AND SAID THROTTLE BODY WAS SHOT...AT 38000 MILES. NO RECOURSE FROM FORD OUT OF WARRANTY 2000 MILES . I WAS CHARGED 198.55 LABOR AND 137.80 PARTS...TOTAL WITH TAX 347.96. THEY REPLACED PART WITH A NEW PART NUMBER ...OBVIOUSLY THEY KNOW THIS IS A DEFECTIVE PART....NO CUSTOMER COMPENSATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468118July 28, 2012
LATCHES/LOCKS/LINKAGES
DRIVER'S INSIDE DOOR LATCH BROKEN - NO LONGER CAN OPEN DOOR FROM THE INSIDE. IF IN AN ACCIDENT, COULD NOT EXIT VEHICLE QUICKLY IF NEEDED. MATERIALS FOR THE DOOR LATCH ARE CHEAP PLASTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467994July 27, 2012
POWER TRAIN
I HAVE HAD THREE INSTANCES OF THE CAR DECELERATING AND STALLING AT HIGH SPEEDS. THE MOST RECENT INCIDENT OCCURRED TWICE ON 7/26/12 WHILE DRIVING 65 MPH ON THE EXPRESSWAY THE CAR QUICKLY DECELERATED AND WOULD NOT ACCELERATE. THE THROTTLE LIGHT APPEARED THE FIRST TIME AND AFTER TURNING THE ENGINE OFF, THE CAR STARTED AGAIN; HOWEVER IT OCCURRED A SECOND TIME. I HAD TO HAVE THE CAR TOWED 35 MILES TO THE DEALERSHIP. THIS IS VERY DANGEROUS AND COULD HAVE RESULTED IN A SERIOUS COLLISION DURING RUSH HOUR TRAFFIC WITH CARS AND TRUCKS TRAVELING AT HIGH SPEEDS. I WAS FORTUNATE ENOUGH TO BE IN THE RIGHT LANE WITH EASY ACCESS TO THE SHOULDER HOWEVER, A TRUCK CARRYING A HEAVY LOAD HAD TO SWERVE TO PREVENT REAR ENDING ME. I HAVE SEEN OTHER COMPLAINTS OF THIS SAME PROBLEM ON THE INTERNET AND THE DEALERSHIP HAS ACKNOWLEDGED OTHER REPAIRS ON THE THROTTLE BODY OF THIS MAKE AND MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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