Mercury Milan Complaints

2,579 consumer complaints on file.

#10432456October 22, 2011
POWER TRAIN
THE CAR HESITATES TO GO INTO GEAR, WHEN IT DOES IT IS WITH A HARD JERK. SHIFTS INTO NEXT GEARS HARD AND WITH JERKING MOTION. WHEN STARTING TO PUSH ACCELERATOR SOMETIMES TAKES A BIT BEFORE IT ENGAGES AND THEN DOES WITH A JERK. WILL CHUG WHEN AT THE 40MPH MARK AND HOLDING. IT APPEARS TO NOT KNOW IF IT SHOULD DOWNSHIFT OR UPSHIFT. TRANSMISSION IS VERY UNPREDICTABLE WHEN IT IS GOING TO ENGAGE AND HOW HARD OF A JERK YOU WILL GET FROM IT. IT ALSO WILL SURGE IF YOU ARE COASTING AND THEN NEED JUST A LITTLE MORE GAS TO GET TO WHERE YOU WANT TO BE. IT LAUNCHES FORWARD. HAVE HAD IT REBUILT ONCE ALREADY BUT IT DIDN'T CHANGE ANYTHING. NOW THE DEALERSHIP SAYS THERE IS NOTHING WRONG BUT CHANGED THEIR TUNE WHEN I TOLD THEM THERE WAS INFORMATION ALL OVER THE INTERNET THAT THIS IS A HUGE PROBLEM AND FORD KNOWS BUT IS NOT DOING ANYTHING TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430031October 13, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING 30 MPH AND CRASHED HEAD-ON INTO A UTILITY POLE, BUT THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGE WAS 58,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10426434September 20, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE INTERIOR FRONT DRIVER SIDE DOOR SEVERELY LACERATED HER HAND WHEN SHE ATTEMPTED TO OPEN THE DOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS COMMON. THE DOOR HANDLE WAS BEGINNING TO FRACTURE AND CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10426255September 19, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
UNCONTROLLABLE ACCELERATION ISSUE. COULD NOT GET CAR TO STOP WITH BRAKES, E BRAKE, SHUT OFF NEUTRAL SHIFT. REACHED SPEEDS IN EXCESS OF 80 MPH. FINALLY CAR SLOWED DOWN, SMOKE COMING FROM VENTS. TOWED TO LOCAL DEALER NO RESPONSE YET. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425372September 14, 2011
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHILE DRIVING AND GOING AROUND A TURN, EXITING A PARKING LOT THE PASSENGER SIDE DOOR FLEW OPEN. AFTER THAT THE DOOR WOULD NOT LATCH SHUT. AT THIS TIME THE DOOR MUST BE HELD SHUT WHILE DRIVING. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424336September 8, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A WEBASTO HOLLANDIA TVS 900. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10E038000 (VISIBILITY:SUN ROOF ASSEMBLY). THE MANUFACTURER AND AN AUTHORIZED DEALER WERE NOTIFIED, BUT THE CONTACT WAS UNABLE TO BE PROVIDED WITH AN ANSWER AS TO WHETHER OR NOT HER SUN ROOF WAS INCLUDED IN THE RECALL. THE SUN ROOF WAS NEVER REPAIRED. UPDATED 10/4/11 *CN UPDATED 10/24/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423935September 6, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE PARKING AND AT LESS THEN 5 MPH, THE VEHICLE SURGED AND ABNORMALLY ACCELERATED, JUMPING A CURB. THE CONTACT APPLIED THE BRAKES WITH BOTH FEET IN ORDER TO STOP THE VEHICLE. THE VEHICLE THEN SKIDDED SEVERAL FEET BEFORE THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE CONTACT WAS TOLD BY THE DEALER THAT THERE WAS NO RECORD OF THE FAILURE OCCURRING WITH OTHER MODELS AND THAT THERE WAS NO USE IN BRINGING THE VEHICLE FOR DIAGNOSIS BECAUSE THE DIAGNOSTIC MACHINE WOULD NOT BE ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10420794August 20, 2011
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
INTERIOR DOOR HANDLES ARE BREAKING. RESULTING IN THE INABILITY TO LOCK THOSE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419430August 15, 2011
WHEELS
ROTATING TIRES FRONT WHEEL STUD FAILED TO TORQUE, TWISTED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415311July 27, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE LIGHTING IN THE INSTRUMENT PANEL WOULD FADE, MAKING IT DIFFICULT TO SEE THE GAUGES AT NIGHT. THE DEALER WAS UNSURE HOW DIAGNOSE THE FAILURE SO THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH THE REPAIR OF THE VEHICLE. THE FAILURE MILEAGE WAS 14,797 AND THE CURRENT MILEAGE WAS 17,000. *LJ UPDATED 2/21/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415429July 27, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
I AM UNABLE TO OPEN DRIVER SIDE DOOR FROM THE INSIDE OF CAR. THE HANDLE REMAINS IN THE UNLOCKED POSITION AND CAN ONLY BE OPENED FROM THE OUTSIDE OF THE CAR. THE CAR CAN'T BE LOCKED WITH THE REMOTE, ONLY WITH THE KEY. IN THE EVENT THERE WAS AN EMERGENCY, THE DRIVER WOULD NOT BE ABLE TO GET OUT OF THE CAR UNLESS THEY COULD OPEN THE WINDOW AND THEN OPEN THE DOOR FROM THE OUTSIDE. THIS PROBLEM APPEARS TO BE PREVALENT WITH THE 2006 MODELS BOTH FORD AND MERCURY. JUST SEARCH THE INTERNET. IT APPEARS THE RESOLVE IS TO HAVE THE INSIDE DOOR HANDLE REPLACED. THERE HAVE BEEN RECALLS ON OTHER FORD MODELS FOR SIMILAR PROBLEMS BUT NOT THE FUSION OR MILAN, WHICH HAVE THE MOST COMPLAINTS SEEN ON THE INTERNET. THE DEALER WILL FIX THE PROBLEM FOR A FEE BUT IT SEEMS LIKE THIS IS NOT DUE TO NORMAL WEAR AND TEAR. MY VEHICLE HAS ONLY 44,344 MILES, IS WELL CARED FOR AND IT IS EVIDENT THAT OTHERS HAVE EXPERIENCED THE SAME PROBLEMS WITH MUCH LESS MILEAGE. I AM SURPRISED THAT THIS ISSUE HAS NOT BEEN ADDRESSED. I HAVE CALLED FORD MOTOR COMPANY AND THEY HAVE INFORMED ME THAT IF CUSTOMERS DO NOT REPORT THE PROBLEMS DIRECTLY THEN THERE IS NO ACTION TO TAKE CARE OF SUCH SERIOUS AND POTENTIALLY DANGEROUS PROBLEMS, SO I AM REPORTING MY PROBLEM. I HOPE TO SEE THIS BECOME A RECALL ISSUE AS THE DEALER I SPOKE WITH INFORMED ME THAT THESE HANDLES BREAK VERY EASY AND WITH NO WARNING LEAVING A PASSENGER OR DRIVER STUCK INSIDE THE CAR AND THIS COULD BE A MATTER OF LIFE OR DEATH IN AN EMERGENCY OR ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410441July 5, 2011
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. IMMEDIATELY AFTER THE DOOR WAS CLOSED THE REAR WINDOW DISINTEGRATED INSIDE THE VEHICLE. THERE WERE NO DEFECTS PRESENT IN THE WINDSHIELD PRIOR TO THE FAILURE. THERE WERE NO INJURIES. THE CONTACT STATED THAT HE COULD NOT DETERMINE IF THE WEATHER WAS A FACTOR. THE VEHICLE WAS ALWAYS PARKED IN THE GARAGE WHICH WAS WHERE THE FAILURE OCCURRED. THE CONTACT WILL NOTIFY THE DEALER TO DETERMINE IF THE VEHICLE SHOULD BE TOWED OR DRIVEN SO THAT IT CAN BE REPAIRED. THE FAILURE MILEAGE WAS 54,000. UPDATED 07/26/11 *BF THE CONSUMER STATED THE REAR WINDOW WAS REPLACED AT HIS EXPENSE. SAFETY WOULD HAVE BEEN AN ISSUE IF PEOPLE HAD BEEN SITTING IN THE BACK SEAT WITH THE WINDOW DISINTEGRATED. UPDATED 07/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409354June 29, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
INTERIOR DOOR HANDLES HAVE A TENDENCY TO SNAP, WITH NO INDICATION THAT THEY ARE WEAK OR FRAGILE. THIS HAS HAPPENED TO ME PERSONALLY TWICE AND TO OTHERS MANY TIME, ACCORDING TO ONLINE FORUMS FOR THIS VEHICLE. THERE IS NO AVAILABLE REPAIR BEYOND REPLACEMENT OF THE DOOR HANDLES. OBVIOUSLY, IN AN ACCIDENT THIS WOULD LIMIT ONE'S ABILITY TO SAFELY EXIT THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399553May 9, 2011
ELECTRICAL SYSTEM
2009 MERCURY MILAN CAUGHT ON FIRE WHILE TURNED OFF, THE FIRE ORIGINATED FROM THE UPPER PART OF THE ENGINE MELTING PLASTIC AND DRIPPING DOWN ON SOME FUEL LINES. I CONTACTED FORD MOTOR COMPANY ABOUT THIS AS THE CAR WAS STILL COVERED UNDER FULL WARRANTY. THEY WILL NOT EVEN INSPECT THE CAR AS I HAVE REQUESTED OR PAY FOR ANY DAMAGES TO MY PROPERTY OR EVEN REPLACE THE CAR THAT WAS A TOTAL LOSS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10398942April 27, 2011
STRUCTURE:BODY
DRIVER'S DOOR HANDLE BROKEN ON INSIDE OF VEHICLE. SEEMS TO BE A COMMON PROBLEM WITH FORD FUSION AND MERCURY MILAN MODELS FROM 2006 ON. PLASTIC HANDLE BREAKS AND YOU CANNOT EXIT THE DRIVER'S DOOR UNLESS THE DOOR IS OPENED FROM THE OUTSIDE OF THE VEHICLE OR THROUGH ANOTHER DOOR. IN THE EVENT OF AND ACCIDENT THE DRIVER COULD BECOME TRAPPED IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393624March 29, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 50 MPH, THE TRANSMISSION WOULD NOT SHIFT GEARS. WHILE DRIVING IT WAS DIFFICULT TO TELL WHICH GEAR THE VEHICLE WAS IN AND THE RPMS INCREASED RAPIDLY. THE CONTACT RELEASED THE ACCELERATOR PEDAL WHICH LOWERED THE RPMS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE VEHICLE WAS OPERATING NORMALLY. THE FAILURE MILEAGE WAS 11,000. UPDATED 05/05/11*LJ UPDATED 5/2/11 *CN THE CONSUMER STATED FROM A DEAD STOP UP TO 45-50 MPH, THE TRANSMISSION WOULD AUTOMATICALLY SHIFT INTO 6TH GEAR. UPDATED 05/26/11. *JB UPDATED 07/12/11 UPDATED 1/11/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378628January 25, 2011
STEERING, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A BURNING RUBBER ODOR WHEN THE FAILURE OCCURRED. THE STEERING WHEEL BECAME INCREASINGLY STIFF AND THERE WAS A LOUD, ABNORMAL NOISE FROM THE ENGINE. THE VEHICLE THEN ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE WITHOUT STEERING AND CRASHED INTO A TREE. THE CONTACT WAS UNINJURED. A POLICE REPORT WAS AVAILABLE. SHE THEN ATTEMPTED TO POWER THE VEHICLE OFF BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 53,000. UPDATED 12/20/11 *CN
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10376900January 17, 2011
STRUCTURE:BODY:DOOR
ON THE INSIDE DOOR HANDLES THEY ARE COVERED IN CHROME. THE PASSENGER SIDE STARTED TO BUBBLE UP. NOT SURE WHY, BECAUSE I MOSTLY ONLY USE THE DRIVER SIDE. ANYHOW, THE OTHER NIGHT I HAD MY COUSIN RIDING WITH ME AND WHEN SHE GRABBED THE DOOR HANDLE THE PIECE CUT HER FINGER. IT HAD SOMEWHAT PEALED OFF AND SLICED HER. NO OTHER DOOR HANDLE HAS DONE THAT JUST THAT ONE. I WAS WONDERING WHAT I SHOULD. ITS A SAFETY ISSUE FOR ANYONE WHO GRABS THE HANDLE. I AM NOT EVEN SURE HOW OR WHERE TO FIX IT. ANY HELP WOULD BE APPRECIATED! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10370325December 13, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
12/12/2010--THE TRANSMISSION IS SLIPPING AS I LEFT MY GRANDSON BIRTHDAY ,I BOUGHT THE CAR LAST MONTH IT ONLY HAS 19,800 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365951November 16, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL*THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STARTED THE IGNITION AND THE TIRE PRESSURE MONITORING SYSTEM WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FOUR TIRE RIMS WERE NOT EQUIPPED WITH THE TIRE MONITOR SENSOR. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 26,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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