Mercury Milan Complaints

2,579 consumer complaints on file.

#10260431March 2, 2009
POWER TRAIN:DRIVELINE
THE BEARING ON THE DRIVE LINE OF MY 2007 MILAN IS BAD AND THE CAR HAS ABOUT 29000 MILES. IT HAS BEEN OVER A MONTH SINCE I TOOK THE CAR TO A FORD DEALER TO GET FIXED. THE DEALER CAN'T GET THE REPLACEMENT PART FROM FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255395January 17, 2009
FUEL SYSTEM, GASOLINE
ON THE MORNING OF JANUARY 6, 09 MY WIFE STOPPED TO FILL HER CAR WITH GAS. AFTER THE CAR WAS FULL AND THE PUMP SHUT OFF SHE REMOVED THE NOZZLE FROM THE TANK AND WAS IMMEDIATELY SPRAYED WAS GAS. SHE WAS LUCKY THAT SHE WAS JUST A BLOCK FROM HOME AND WAS ABLE TO GET CLEANED UP WITHOUT GETTING HURT. THIS IS NOT THE FIRST OCCURRENCE OF GAS BLOWBACK WITH THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247254October 30, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:VALVE
I AM A VICTIM OF THE CHINESE VALVE STEM ISSUE WITH FORD VEHICLES. FORTUNATELY, I WAS TRAVELING AT A LOW SPEED WHEN THE TIRE WENT DOWN. I PUT ON THE SPARE AND DROVE HOME. WHEN I GOT HOME I NOTICED THE VALVE STEM WAS CRACKED. I PUT IN A NEW STEM, AND WENT TO INFLATE THE TIRE, ONLY TO FIND OUT THAT THERE WAS A HOLE IN THE SIDEWALL, SO THE TIRE WAS NO GOOD. TODAY I LOOKED AT THE REST OF THE WHEELS, AND INSPECTED THE REMAINING STEMS, ALL WERE CRACKED. THE CAR IS A 2007, AND WAS PLACED IN SERVICE ON MARCH 2007 IN SYRACUSE, NY, AND HAD 30,000 MILES ON IT, WITH THE ORIGINAL TIRES. I DO MOSTLY HIGHWAY DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246788October 27, 2008
TIRES, TIRES:VALVE
I HAVE A 2007 MERCURY MILAN AND I HAVE BEEN BOTHERED BY SLOW LEAKS IN THE TIRES SINCE I PURCHASED THE CAR IN MARCH 2007. THE TIRE PRESSURE DECREASES AT A SLOW RATE, CAUSING ME TO REFILL THE TIRES TO BRING THEM TO PROPER PRESSURE EVERY FEW DAYS. I SAW AN ARTICLE CONCERNING THE TIRE VALVES FOR THESE FORD PRODUCTS AND BELIEVE MY SITUATION IS THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243995September 30, 2008
AIR BAGS:SIDE/WINDOW, AIR BAGS
INVOLVED IN A SERIOUS MOTOR VEHICLE CRASH ON 8/14/08 IN MY VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THIS WAS A SIDE, ALMOST T-BONE IMPACT, AND THE CURTAIN/SIDE AIR BAGS DID NOT DEPLOY. AS A RESULT I HAD GLASS LACERATIONS AND MY HEAD HIT THE DRIVER'S WINDOW, SMASHING IT AND CAUSING INJURY TO MY HEAD. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10243545September 26, 2008
TIRES, TIRES:SIDEWALL
ON 9/9/08 WE WERE TRAVELING TO THE AIRPORT WHEN OUR TIRE COMPLETELY DISINTEGRATED. WE HAD THAT TIRE REPLACED. ON 9/26/08 A SECOND TIRE WAS SEPARATING FROM THE SIDEWALL. IN LESS THAN 25000 MILES ON OUR VEHICLE WE ARE HAVING TO REPLACE A THIRD TIRE. THERE WAS NO DAMAGE BECAUSE WE CAUGHT IT IN TIME AND USED WISDOM. ONE TIRE IS AVAILABLE FOR INSPECTION IT IS AT THE DEALER AT THE MOMENT. THE OTHER TIRE WAS COMPLETELY SHREDDED AND WAS REPAIRED AT A DIFFERENT LOCATION. THE FIRST TIRE REPLACED WAS FLAT AND LEAKING AT THE SIDEWALL. IT WAS REPLACED SOME TIME AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240546September 1, 2008
FUEL SYSTEM, GASOLINE
WHAT IS WRONG? MY MILAGE IS ONLY 12.5 MPG AVERAGE AND NOT LIKE YOUR ADVERTISMENT SAID THIS MORNING 29 MPG! THIS IS GROSSLY MISLEADING. THANKS FOR YOUR PROMPT ANSWER AND HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237700August 11, 2008
TIRES, TIRES:VALVE, EQUIPMENT
TL*THE CONTACT OWNS A 2007 MERCURY MILAN. THE VEHICLE HAS MICHELIN P235/55R17 TIRES. ON THREE SEPARATE OCCASIONS, THE TIRES FLATTENED. THE VALVE STEMS WERE REPLACED ON EACH TIRE. THE DOT NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 17,000 AND FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232260June 25, 2008
VISIBILITY
TL*THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE SUN VISOR IN HER VEHICLE WOULD BECOME UNLATCHED WHEN SHE ATTEMPTED TO PULL IT DOWN. THE VISOR BLOCKED HER ENTIRE VIEW. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT ALL THE MILANS THEY INSPECTED WERE EXPERIENCING THE SAME FAILURE. THE DEALER STATED THAT NOTHING COULD BE DONE TO ASSIST. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER AND WAS GIVEN THE SAME EXPLANATION. THE CURRENT MILEAGE WAS 13,324 AND FAILURE MILEAGE WAS APPROXIMATELY 3,000. UPDATED 07/29/08 *BF UPDATED 08/05/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228381May 21, 2008
STRUCTURE:BODY
2007 MERCURY MILAN PURCHASE NEW JULY 2007. CAR KEPT IN GARAGE MOST OF THE TIME. OCTOBER 2007 CAR WAS PARKED OUTSIDE IN RAIN. OWNER NOTICED THAT THE PASSENGER SIDE OF THE FLOOR (FRONT AND BACK) CARPETS WERE SATURATED. NO WINDOWS OR DOORS WERE ACCIDENTALLY LEFT AJAR. OWNER KEPT CHECKING CAR AFTER CAR WASHES AND PASSENGER FLOOR WAS CONTINUALLY WET AFTER WASHING. CAR WENT BACK TO DEALERSHIP AND IT WAS DISCOVERED THAT THERE WAS A WELD BURN THROUGH UNDER COWL. THE BURN THROUGH WAS IN A VALLEY ALLOWING WATER HITTING THE OUTSIDE OF THE CAR TO TRAVEL INSIDE THE CAR BEHIND THE GLOVE COMPARTMENT AND INTO THE CAR. DEALER STUCK SILICONE ON THE SITE AND SAID "HERE YOU GO". CAR HAD LESS THAN 4000 MILES ON IT AT THAT TIME. OWNER WAS NOT SATISFIED. CARPETS WERE FINALLY REPLACED AND THERE WAS MOLD GROWING UNDERNEATH THE CARPET ON THE PASSENGER SIDE AND THERE IS VISUAL RUSTING IN THE SEAT TRACK AND THE DRIVER'S SEAT BRACKET ALSO HAD RUST FORMING. HOW MANY OTHER VEHICLES MADE THAT SAME DAY IN KANSAS CITY MISSOURI (FEBRUARY 20, 2007) ALSO HAVE A WELD BURN THROUGH AND NO ONE KNOWS IT YET? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226850May 6, 2008
AIR BAGS:FRONTAL
HEAD ON COLLISION, AIR BAGS DID NOT DEPLOY. PASSENGER HAD HEAD INJURY WITH LOC.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10214293January 9, 2008
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I AM 26 YEARS OLD AND WEIGH 93 LBS. WHEN I SIT IN THE PASSENGER SEAT OF MY 2008 MERCURY MILAN, THE SENSORS IN THE SEAT SOMETIMES TELL THE CAR THAT I AM A CHILD AND DEACTIVATES THE PASSENGER AIRBAG. I CANNOT DRIVE IN A CAR WHERE MY AIRBAG MAY OR MAY NOT BE ACTIVATED. THE FORD DEALERSHIP SAID THAT THEY CANNOT ADJUST THE WEIGHT BECAUSE OF FEDERAL GUIDELINES. SOMETHING NEEDS TO CHANGE. I AM NOT GOING TO SIT IN THE BACK SEAT. EITHER THE DEALERSHIP NEEDS TO FIX THE PROBLEM OR THE WEIGHT REQUIREMENT NEEDS TO BE ADJUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214131January 7, 2008
VEHICLE SPEED CONTROL
MY MERCURY MILAN IS LESS THAN A MONTH OLD. I WAS DRIVING ON A SECONDARY SURFACE ROAD. I ACCELERATED TO PASS ANOTHER CAR, SUDDENLY THE CAR BEGAN TO ACCELERATE ON ITS OWN. I APPLIED THE BRAKES THEY WOULDN'T WORK. I PULLED THE EMERGENCY BRAKE UP. IT WOULD NOT STOP THE CAR. I CONTINUED ACCELERATE. I WAS HEADING INTO HEAVER TRAFFIC. I WAS LUCKY ENOUGH TO PULL ON THE SHOULDER AND IN ORDER TO STOP THE CAR I HAD TO SHUT THE ENGINE OFF. I STARTED THE ENGINE NOW THAT I WAS IN PARK AND THE ENGINE RACED. I SHUT THE ENGINE OFF AGAIN. THIS TIME IT WAS NORMAL. I WAS TOWED TO THE DEALER AND THE CAR WAS EXAMINED EXTENSIVELY. NOTHING WAS FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214137January 7, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I STARTED TO BACK UP OUT OF MY DRIVE WAY AND THE COIL SPRING ON THE FRONT DRIVERS SIDE SNAPPED AND WENT THROUGH THE TIRE. THAT SIDE OF THE CAR COLLAPSED AND DAMAGED THE FRONT END. THE CAR HAD TO BE TOWED TO THE REPAIR SHOP. I WAS TOLD THAT THIS FAILURE IS A COMMON OCCURRENCE WITH A FORD PRODUCT ESPECIALLY THE TAURUS. THIS PART IS BEING RECALLED ON THE TAURUS. THIS SAME EXACT PART IS NOT BEING RECALLED ON THE MERCURY. I HAD TO HAVE THE BOTH RIGHT AND LEFT FRONT COIL SPRINGS REPLACED ALONG WITH THE SWAY BARS AND BALL JOINTS. THE TIRE NEEDED TO BE REPLACED. THE TOTAL COST CAME TO $1966.33. I AM VERY FORTUNATE THAT I WAS NOT ON THE HIGHWAY WHEN THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209883November 26, 2007
TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2006 MERCURY MILAN. THE VEHICLE HAS CONTINENTAL, SIZE P205/60R16 TIRES. THE CONTACT STATED THAT THE SIDEWALLS WERE BULGING. THE TIRES WERE ROTATED, BUT HE WAS UNSURE WHICH TWO TIRES FAILED. THE DEALER STATED THAT THE TIRES WERE DEFECTIVE. THE DOT NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 11,000 AND CURRENT MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189912May 6, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER OBTAINING THE 2007 MERCURY MILAN I4 PREMIERE, I HAVE HAD TRANSMISSION PROBLEMS WITH THE 5-SPEED AUTOMATIC, INASMUCH THAT IT "JERKED" WHEN PUTTING IT INTO REVERSE AND WOULDN'T OPERATE BEYOND 3RD GEAR. AFTER TAKING IT INTO THE DEALER, COSTA MESA LINCOLN MERCURY, THE FIRST TIME THE PROBLEM APPEARED REMEDIED FOR A COUPLE OF DAYS, THEN RETURNED. I TOOK THE VEHICLE BACK INTO THE SAME DEALERS SERVICE, WHERE IT HAS BEEN FOR OVER A MONTH. I MADE MY SECOND AND THIRD PAYMENTS WHILE IT SAT IN SERVICE. AT THIS POINT, THE ENTIRE TRANSMISSION HAS BEEN REPLACED, THE CONTROLLER, SOLENOID, ETC. WHEN I PICKED IT UP THE SECOND TIME, I DIDN'T EVEN MAKE IT BACK TO THE FREEWAY WHEN THE SAME PROBLEM APPEARED AGAIN, SO I IMMEDIATELY RETURNED THE CAR A THIRD TIME TO SERVICE FOR THE SAME PROBLEM. PLEASE NOTE THAT I HAVE NO PROBLEM WITH THE DEALER, THIS IS A PROBLEM FROM THE FACTORY. THE DEALER HAD A FORD FACTORY SERVICE REP. OUT FOR THREE CONSECUTIVE DAYS, AND WHEN ASKED HOW TO FIX THE VEHICLE HE REPLIED, "REPLACE IT." THE DEALER IS SAYING THAT TO REPLACE IT WILL STILL TAKE ANOTHER 3 WEEKS OR SO. I FEEL THIS RIDICULOUS, BECAUSE THE CAR HAS BEEN AT THE DEALERS SERVICE DEPT. MORE THAN I HAVE HAD IT TO ENJOY, WHILE STILL BEING REQUIRED TO MAKE PAYMENTS. FORD/MERCURY HAD BETTER REMEDY THIS, TO MY SATISFACTION, QUICKLY! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183869March 1, 2007
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
WHILE DRIVING IN SUB-ZERO TEMPERATURES ENGINE SOUNDED HORRIBLE CALLED FOR A TOW TO VILLAGE FORD KEPT VEHICLE FOR 3 WEEKS THEN SAID NEED NEW ENGINE BUT WARRANTY VOIDED BECAUSE ENGINE SEVERELY DEPRIVED OF OIL. SERVICE TECH SAID NOT CORRECT BECAUSE THERE WAS OIL IN IT ASKED FOR MY OIL CHANGE RECEIPTS I HAD 4 RECEIPTS 2 FROM OIL CHANGE SHOP AND 2 FROM MY BROTHER FORD WOULD NOT ACCEPT OIL CHANGES DONE BY MY BROTHER ALLOWING THEM TO SAY THAT I DID NOT CHANGE OIL ENOUGH NOT MAINTAINING THE VEHICLE PROPERLY VOIDED MY WARRANTY SOUTHGATE LM SAID I NEEDED NEW ENGINE AND DAMAGE WAS CAUSED BY A CAMSHAFT SEIZING INSIDE THE ENGINE DUE TO THE VEHICLE ENGINE TIMING BEING OFF OIL IN THE VEHICLE APPEARS VERY DIRTY AND UNFORTUNATELY IS THE CULPRIT OF THE TIMING BEING OFF I DID CHANGE THE OIL BUT FORD CHOSE NOT TO RECOGNIZE TWO OF MY CHANGES THERE WAS NEVER ANY INDICATOR LIGHTS ON MY DASHBOARD SUCH AS A CHECK ENGINE OR AN OIL LAMP INDICATION TO WARN THAT THE OIL IS LOW OR THAT THE ENGINE IS HAVING TROUBLE (AS IN TROUBLE GETTING OIL) CAR HAS BEEN IN A FORD SHOP FOR NEARLY 6 WEEKS BY THE TIME I GET IT BACK SOUTHGATE LINCOLN MERCURY WILL REPLACE THE ENTIRE ENGINE AND ALL ASSOCIATED PARTS FOR WHICH I WILL BE CHARGED $6000 00 MEANWHILE I HAVE NO ASSURANCE THAT THIS WILL NOT HAPPEN AGAIN SINCE THERE WAS NO EARLY INDICATION OF TROUBLE I HAVE NEVER BEEN TOLD BY FORD NOR DO I SEE IT IN ANY OF THEIR PAPERWORK THAT THEY WILL NOT COUNT AN OIL CHANGE AS VALID IF IT IS NOT DONE AT A SERVICE SHOP THIS ENGINE FAILURE CAUSED A LARGE RISK TO ME AND MY THREE CHILDREN BECAUSE WITH THE RECORD-BREAKING COLD TEMPERATURES WE COULD HAVE SUFFERED HYPOTHERMIA OR FROSTBITE VERY QUICKLY HAD I NOT STOPPED THE CAR IN A SUBDIVISION WHERE WE TOOK SHELTER IN A HOME WE COULD HAVE SUFFERED CATASTROPHIC HARM HAD I PULLED OUT INTO ONCOMING TRAFFIC AT THE TIME THE ENGINE STARTED TO SOUND BAD AND LOSE POWER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177398December 30, 2006
FUEL SYSTEM, GASOLINE:DELIVERY
THE CARS STUMBLES WHEN YOU ACCELERATE EVERY TIME. I HAVE TAKEN BACK TO DEALER TWICE. THEY SAY THIS IS THE WAY THE CAR SHOULD ACT. I DISAGREE VERY MUCH. I HAVE ALMOST HAD THREE WRECKS DUE TO POOR ACCELERATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169783October 2, 2006
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
I BOUGHT THE CAR 4000 MILES AGO AND NOTICED THE PROBLEM AS SOON AS I DROVE THE CAR. THE CAR HESITATES WHEN YOU ACCELERATE FROM 0. MY WIFE HAS COMPLAINED TO ME EVERY DAY. I HAVE TAKEN BACK TO DEALER TWICE. THEY SAY IT IF DUE TO THE THROTTLE BODY NON CABLE WIRE SYSTEM THE HAVE JUST STARTED TO USE THIS YEAR. WE HAVE ALMOST HAD TWO WRECKS DUE TO NO RESPONSE. I HAVE WRITTEN EXPLANATION FROM DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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