Mercury Milan Complaints

2,579 consumer complaints on file.

#10509547April 25, 2013
POWER TRAIN
VEHICLE SPUTTERED AND LOST ALL SPEED WITH NO ACCELERATOR RESPONSE. GREEN WRENCH COMES ON. AFTER PULLING OVER AND RESTARTING CAR WAS ABLE TO DRIVE TO DEALERSHIP. DEALERSHIP PULLED P1144A TROUBLE CODE AND REPLACED THE PURGE VALVE. ONE DAY LATER, EXACT SAME ISSUE HAPPENED AND NOW THEY ARE REPLACING THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509603April 25, 2013
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
DRIVER SIDE DOOR LATCH BROKE. DOOR COULD NOT BE OPENED FROM THE INSIDE. THIS WOULD BE A GREAT ISSUE IF IT HAPPENED DURING A TRAFFIC ACCIDENT. REQUIRED REPLACEMENT OF THE HANDLE ASSEMBLY. $65 FOR THE NEW PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509184April 22, 2013
ENGINE
WHILE DRIVING DOWN A STRAIGHT STRETCH OF ROAD AT A STEADY 45 MPH THE VEHICLE SUDDENLY LOST POWER AND THE ENGINE DROPPED TO IDLE. ACCELERATOR DID NOT HAVE ANY EFFECT ON ENGINE RPM. COASTED TO SIDE OF ROAD AND STOPPED. PROCEEDED TO TURN OFF VEHICLE AND RESTART, ACCELERATOR RESPONSE RETURNED TO NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508848April 19, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING AT HIGHWAY SPEED LIMIT WITH CRUISE ON THERE WAS A LOSS OF CRUISE CONTROL, NO THROTTLE RESPONSE AND THE "WRENCH" LIGHT CAME ON. I WAS ABLE TO PULL OFF THE HIGHWAY. ENGINE WAS RUNNING ROUGHLY, TURNED IT OFF IMMEDIATELY. NO CELL PHONE SERVICE IN THE AREA SO I COULD NOT GET A TOW TRUCK. RESTARTED THE CAR. OPERATED FINE TO GET HOME 10 MILES. WAS TAKING IT TO THE NEAREST DEALER 30 MILES FROM HOME WHEN THE SAME THING HAPPENED. I'M GLAD I DID NOT HAVE MY CHILDREN WITH ME DURING THESE INCIDENTS. AFTER VIEWING INTERNET VIDEOS AND READING ON MANY INTERNET SIGHTS THIS SEEMS TO BE A PROBLEM WITH MANY MERCURY MILANS. FORD NEEDS TO RECALL AND FIX THE PROBLEM THAT CAUSES THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508580April 17, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT WHILE DECELERATING FROM 30 MPH, THE TRANSMISSION KNOCKED AND SLIPPED. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE TEST RESULTS SHOWED A DEFECT VALVE BODY ON THE TRANSMISSION. THE DEALER REPLACED THE VALVE BODY. 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507093April 4, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT THE REAR PASSENGER SIDE WINDOW FELL INTO THE DOOR PANEL AND FAILED TO CLOSE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY WERE TOLD THAT THE WINDOW WOULD NEED A NEW MOTOR. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW ALSO FAILED. THE DEALER STATED THAT MOTOR WOULD HAVE TO BE REPLACED AS WELL. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 65,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505561April 3, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS STARTED AND HE SHIFTED INTO DRIVE, THE VEHICLE SUDDENLY ACCELERATED TO 30 MPH WITHOUT WARNING. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE DID NOT STOP. THE CONTACT CRASHED INTO A TREE AS A RESULT. THE CONTACT SUFFERED MINOR INJURIES FROM THE CRASH AND THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT CALLED MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS 20,000. UPDATED 06/18/13*LJ UPDATED 06/24/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10505366April 2, 2013
VEHICLE SPEED CONTROL, ENGINE
WHILE DRIVING ON THE HIGHWAY, MY CAR STOPPED ACCELERATING AND THE RPMS DID NOT BUDGE EVEN WHEN I STEPPED ON THE GAS. A FEW SECONDS LATER THE FRONT END OF MY CAR (WHICH I AM ASSUMING WAS THE ENGINE) BEGAN SPUTTERING. A SERVICE LIGHT ALSO APPEARED WHICH IS THE ONE THAT IS SHAPED LIKE A DOUBLE-SIDED WRENCH. I PULLED OFF OF THE ROAD AND TURNED OFF THE ENGINE. I TURNED THE ENGINE BACK ON A FEW MINUTES LATER AND IT STARTED WITHOUT ANY PROBLEMS. I TOOK MY CAR INTO A FORD DEALERSHIP AN HOUR AFTER AND THEY COULD NOT FIND ANYTHING WRONG. THEY PLUGGED IN THE COMPUTER AND IT DID NOT DETECT ANY ISSUES. I ASKED THEM TO POP THE HOOD TO SEE IF THEY COULD NOTICE ANY OBVIOUS DISCREPANCIES BUT THEY REFUSED TO. THEY STATED THAT THEY COULD NOT DO ANYTHING FOR ME BECAUSE THE PROBLEM WAS NOT CURRENTLY HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504922March 29, 2013
AIR BAGS, POWER TRAIN
MY MERCURY MILAN, I STARTED NOTICING MULTIPLE PROBLEMS OF MY AIR BAG BACK IN 2010, THAT AS I FIRST START THE CAR, THAT THE AIR BAG LIGHT ON THE CONTROL PANEL WOULD BE ON, AFTER ABOUT 15-20 MINUTES IT WOULD THEN GO OFF, BUT NOW ON ALL THE TIME DUE TO A MODULE UNDER THE PASSENGER SEAT. THE 2ND PROBLEM IS OF MY TRANSMISSION, WHILE IN TRAFFIC, ALOT OF STOPPING AND STARTING, I NOTICED MY TRANSMISSION SEEMS TO SLIP OUT AS IF I'M IN NEUTRAL, I'VE SEEN THERE WAS A RECALL OR TALK OF IT FOR THIS PROBLEM OF SOME OF THE NEWER MODELS, BUT THE YEAR FOR 2007, THERE IS NOTHING FOR IT, SO THIS PROBLEM STARTED WELL BEFORE THE YEARS THAT WERE LISTED, THIS CONCERNS ME AS IF I NEEDED TO MOVE OUT OF THE WAY FOR SOME ODD REASON, SPECIALLY WHILE HAVING FAMILY IN THE CAR, THERE'D BE NOW WAY OF DOING SO QUICKLY IF DESIRED, AND WOULD ABSORB AN IMPACT OF ANY .SO THE 2 ITEMS LISTED CONCERNS ME AS A CONSUMER FOR "SAFETY REASON" SPECIALLY WHEN DRIVING MY CHILDREN OR GRANDCHILDREN WITH ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504482March 25, 2013
POWER TRAIN, ENGINE
I WAS TRAVELING AT 65MPH ON THE FREEWAY WHEN THE WRENCH EMBLEM WENT ON MY DASHBOARD AND I LOST ACCELERATION. I HAD THE GAS PEDDLE PUSHED TO THE FLOOR BUT THERE WAS NO POWER. I PULLED OFF THE ROAD AND TURNED THE CAR OFF AND RESTARTED IT. I WAS ABLE TO GET OFF THE FREEWAY AND HOME. I HAVE READ SEVERAL SIMILAR ACCOUNTS AND AM SURPRISED THAT FORD HAS NOT HAD A RECALL DUE TO THIS ISSUE. DOES SOMEONE HAVE TO DIE BEFORE FORD WILL PAY ATTENTION TO THIS DEFECT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503872March 21, 2013
POWER TRAIN
TRANSMISSION ISSUES: PROBLEM MAINLY OCCURS WHEN SHIFTING FROM 2ND TO 3RD GEAR WHILE IN "DRIVE" OR AUTOMATIC MODE. UNDER SLOW TO MODERATE ACCELERATION, THE ENGINE RPMS GO UP TO APPROXIMATELY 3,500 PROCEEDING TO SHIFT ABRUPTLY INTO 3RD GEAR. THIS ISSUE CAN BE REPLICATED WHETHER THE VEHICLE IS AT NORMAL OPERATING TEMP OR BELOW. THIS HAS CAUSED WHEEL SPIN WITH WET AND SNOW COVERED ROADS RESULTING LOSS OF CONTROL/ SKIDDING WHILE TURNING UNDER THE ABOVE CIRCUMSTANCES. THE HARD SHIFTING WAS NOTICED THE DAY I BOUGHT THE VEHICLE AND MORE SO DURING THE LAST SNOW FALL WHEN IT BECAME A CONCERN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504033March 21, 2013
VEHICLE SPEED CONTROL, ENGINE
2011 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO PARTIAL ENGINE FAILURE IN VEHICLE AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED AT APPROXIMATELY 48,415, THE ENGINE STARTED GOING TIN A VERY ROUGH LOW RPM MODE. THE CONSUMER STATED THE WRENCH LIGHT AND ENGINE LIGHT ILLUMINATED AND THE VEHICLE RAN FINE UNDER 40 MPH. THE DEALER REPLACED THE THROTTLE BODY AND CABIN AIR FILTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503976March 21, 2013
STRUCTURE:BODY
I HAD JUST DROPPED MY WIFE OFF AT THE DOOR OF THE HIGH SCHOOL AND WENT TO PARK THE CAR. AS I WAS PULLING INTO THE PARKING SPACE, I PUT MY FOOT ON THE BRAKE. INSTEAD OF SLOWING DOWN TO PARK, THE CAR ACCELERATED AS IF I HAD MY FOOT TO THE FLOOR ON THE ACCELERATOR. IT HAPPENED SO FAST. I HIT A CONCRETE POST. THE CAR WAS STILL ACCELERATING AFTER I HIT THE POST UNTIL I TOOK MY FOOT OFF OF THE BRAKE. I THEN PUT MY FOOT BACK ON THE BRAKE AND SHIFTED THE CAR INTO REVERSE. IT WORKED LIKE IT SHOULD HAVE. NOBODY WAS HURT. THE CAR HAD ALMOST $3000 WORTH OF DAMAGE. THIS ISN'T THE FIRST TIME THIS HAS HAPPENED TO US. THIS IS THE FIRST TIME THE CAR WAS DAMAGED. THE OTHER TIMES THE CAR ACCELERATED LIKE THIS, WE THOUGHT WE WERE DOING SOMETHING WRONG. SO WE DIDN'T TURN IT IN. WE HAVE BEEN DRIVING FOR AT LEAST 25 YEARS AND NEVER HAVE HAD THIS HAPPEN TO US BEFORE. WE FIGURED THAT WE COULDN'T POSSIBLY HAVE OUR FOOT TOUCHING THE BRAKE LIGHTLY AND HAVE THE ACCELERATOR TO THE FLOOR. SOMEBODY COULD HAVE BEEN KILLED OR HURT SERIOUSLY. THE CAR ISN'T SAFE TO DRIVE. THE FORD GARAGE IS STATING THAT THEY COULDN'T FIND ANYTHING WRONG. I CONTACTED FORD MOTOR COMPANY AND THEY SAID THEY WERE CONCERNED ABOUT OUR SAFETY. THEY AREN'T WILLING TO DO ANYTHING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10502455March 12, 2013
EXTERIOR LIGHTING
IN EARLY DECEMBER, I CLICKED THE DOOR OPEN BUTTON IN THE DARK AND NOTICED THE RIGHT REAR TAIL LIGHT WAS ONLY HALF LIT. I WENT TO THE MANUAL TO SEE WHAT BULB IT WAS, FIGURING THAT I COULD BUY A NEW ONE AND CHANGE IT. THE MANUAL SAID TO BRING THE CAR TO THE DEALER. I DECIDED THAT I WOULD BRING THE CAR TO THE DEALER WHEN THE NEXT OIL CHANGE WAS DUE. I BROUGHT THE CAR IN ON JANUARY 9TH AND WAS TOLD THAT BOTH THE RIGHT AND LEFT TAIL LIGHTS HAD TO BE REPLACED AND THE COST WOULD BE $1,100. THE TIME OF THIS SERVICE WAS TWO MONTHS AND LESS THAN TWO THOUSAND MILES PAST THE BASIC WARRANTY. I WAS SHOCKED AND VERY UNHAPPY AS I FELT THAT THIS WAS CLEARLY A MANUFACTURING DEFECT AS THE LEDS SHOULD LAST 10,000 HOURS OR MORE. THESE HAD, AT MOST, 700 HOURS. THE DEFECT MAY WELL HAVE OCCURRED DURING THE WARRANTY PERIOD, BUT I NEVER NOTICED IT AS NO INDICATOR LIGHT EVER WENT ON. THE SERVICE REP AND SERVICE MANAGER CONTACTED FORD AND THERE WAS AN ADJUSTMENT MADE WHERE I PAID 30% OR $325. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502001March 7, 2013
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
DRIVER SIDE INNER DOOR LATCH BROKE WHEN TRYING TO OPEN DOOR NORMALLY. COULD NOT GET OUT OF CAR. DOOR LATCH MECHANISM MADE OF POOR QUALITY PLASTIC. NOT STRONG ENOUGH TO PREVENT BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501033March 2, 2013
ENGINE
SURGING OF ENGINE WHILE PULLING INTO DRIVEWAY TO PARK. SURGING HAS HAPPENED INTERMITTENTLY. MOST RECENTLY, 2/27/2013. WHILE TRAVELING APPROX. 20 MPH, BRAKES FAILED AND SURGE OCCURRED. L TURN OFF ENGINE PUT IT IN PARK, WAITED A MINUTE AND RESTARTED ENGINE,PROCEEDING HOME WITHOUT INCIDENT. TOTAL OCCURRENCES--6 TIMES SINCE PURCHASE. DEAN ARBOR FORD ALPENA MI REPLACED AIR MASS SENSOR, FRONT BRAKES AND AIR FILTER 2/28/2013......$596
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500107February 26, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING ON THE FREEWAY AT 65 MPH AND THE CAR SEEMED TO STALL. I LOST POWER AND COASTED TO A STOP. I COULD PUSH THE ACCELERATOR TO THE FLOOR AND THE CAR HAD ENOUGH POWER TO CRAWL FORWARD. I TURNED THE KEY OFF AND THAT CLEARED THE PROBLEM. HOWEVER THE PROBLEM CAME BACK A FEW DAYS LATER. AGAIN I TURNED THE KEY OFF AND THE PROBLEM CLEARED. AFTER THIS HAPPENED A SECOND TIME I TOOK THE CAR TO A FRIEND WHO OWNS A MECHANICS SHOP. HE HOOKED UP THE CAR TO HIS COMPUTER AND HE RETRIEVED A CODE FOR THE PROBLEM. AFTER RECEIVING THE CODE I CALLED THE DEALER I BOUGHT THE CAR FROM AND THE SERVICE DEPARTMENT TOLD ME THE CODE WAS FOR THE THROTTLE BODY. THE DEALER TOLD ME FORD WOULD NOT COVER THE REPLACEMENT OF THIS PART. ABOUT A WEEK AFTER THE INITIAL OCCURRENCE I LOST POWER AGAIN AND I TURNED THE KEY OFF, THE PROBLEM CLEARED BUT ONLY LONG ENOUGH TO DRIVE ANOTHER MILE AND IT HAPPENED AGAIN AND AGAIN AND AGAIN. LUCKILY I WAS IN TOWN AND I FOUND THE CLOSEST MECHANICS SHOP TO TAKE IT TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499912February 25, 2013
TIRES
TL* THE CONTACT OWNS A 2006 MERCURY MILAN EQUIPPED WITH FUTURE TOURING VR 545 TREAD DEPTH TIRES, SIZE 225/50/R17. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER AND TRYING TO ACCELERATE, THE TIRES SPUN OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE TIRES WERE PERFORMING TO STANDARDS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 40,000. UPDATED 4/1/13 *CN UPDATED 4/5/13 *CN THE CONSUMER STATED HE PURCHASED FOUR TIRES, AND PRESENTLY THEY HAVE 70% TREAD LEFT. THE CONSUMER STATED WHEN HE ATTEMPTED TO DRIVE IN RAINY WEATHER, HE FELT THE WHEELS SPIN, AND IT WAS DIFFICULT TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499939February 25, 2013
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
WHILE OPERATING THE VEHICLE UNDER NORMAL CONDITIONS THE VEHICLE WOULD STALL OUT AND LOSE POWER RESULTING IN RAPID DECREASE IN SPEED AND CREATE UNSAFE DRIVING SITUATIONS. CAR WOULD STILL BE RUNNING BUT PRESSING THE GAS WOULD NOT RESULT IN ACCELERATION. TURNING VEHICLE OFF AND RESTARTING AGAIN WOULD SOMETIMES REMEDY PROBLEM BUT PROBLEM INCREASED IN FREQUENCY AND SEVERITY, EVEN HAPPENING TO MY WIFE WHILE DRIVING THE VEHICLE ON THE HIGHWAY AT SPEEDS IN EXCESS OF 60+ MPH TRAVELING THROUGH BRIDGE/TUNNEL SYSTEM IN LOCAL AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499970February 25, 2013
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
PURCHASED THIS CAR USED IN JULY 2012. IS A 2010 AND HAD LOW MILES ON IT. DEALER CLAIMED VEHICLE WAS A LEASE AND WAS TURNED IN. AFTER DRIVING THE CAR SEVERAL DAYS, IT STALLED AT STOP SIGN, NO ENGINE LIGHT APPEARED. AFTER RE-STARTING, IT DROVE FINE. SEVERAL WEEKS LATER, VEHICLE AGAIN STALLED AT STOP SIGN. NO ENGINE LIGHT. VEHICLE WAS BROUGHT TO DEALER WHERE THE THROTTLE BODY WAS REPLACED. SEVERAL DAYS LATER, VEHICLE AGAIN STALLED AT STOP LIGHT. THIS HAS BEEN GOING ON FOR OVER 9 MONTHS. IT MAY NOT STALL FOR SEVERAL WEEKS. DEALER KEPT THE CAR FOR ONE WEEK, WITH A MECHANIC DRIVING IT AS IT WAS HOOKED UP TO PORTABLE DIAGNOSTIC MACHINE. IT NEVER STALLED, NOR DID IT SHOW ANY ENGINE LIGHTS. DEALER CLAIMS THEY CANNOT FIX IT IF THEY DO NOT SEE ANY INDICATORS ON DIAGNOSTIC MACHINE. IT IS NO LONGER UNDER WARRANTY AND IF I WANT TO CONTINUE TO PURSUE THIS, I HAVE TO PAY FOR EACH TRIP. CERTAINLY, SOMEONE MUST HAVE AN IDEA OF WHAT IS CAUSING THIS AS THIS SEEMS TO BE A SAFETY ISSUE. I AM EXPECTING TO BE REAR-ENDED ANY TIME NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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