Mercury Milan Complaints

2,579 consumer complaints on file.

#10548617October 20, 2013
ENGINE, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING:BRAKE LIGHTS
I WAS IN THE MIDDLE OF MAKING A LEFT TURN, WHEN MY ENGINE SUDDENLY STALLED. I LOST ALL ACCELERATION IN THE MIDDLE OF MY TURN, WHILE ONCOMING TRAFFIC WAS APPROACHING. MY CHECK ENGINE LIGHT CAME ON WITH CODE P2112. I HAD TO PULL OVER, SHUT THE CAR COMPLETELY OFF, AND IT WAS FINE FOR ONLY A FEW MORE MILES. THE PROBLEM IS ONGOING AND THE VEHICLE IS NOT SAFE TO DRIVE ON A HIGHWAY. INTERMITTENTLY, AT SPEEDS OF 30 MPH AND HIGHER, THE VEHICLE UNEXPECTEDLY STALLED AND SHOWED SIGNS OF THROTTLE BODY FAILURE. THE CONSUMER STATED ALL THE SYMPTOMS HE EXPERIENCED, WERE CONSISTENT WITH THE NHTSA ACTION NUMBER PE13003. ALSO, THE BRAKE LIGHTS DID NOT ACTIVATE, WHEN APPLIED. UPDATED 11/05/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548564October 19, 2013
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I TURNED THE CORNER TODAY AND MY CAR SUDDENLY LOST POWER AND SPUTTERED AND WAS DIFFICULT TO STEER. I MANAGED TO ROLL TO THE CURB AND FRONT END STARTED SHAKING SO I IMMEDIATELY TURNED IT OFF. TURNED THE IGNITION AGAIN AND IT STRUGGLED TO START BUT DID AND THEN IMMEDIATELY REPEATED THE ABOVE SCENARIO. FIRE STATION WAS ON THE CORNER AND LUCKILY THREE FIREMEN SAW WHAT HAPPENED AND DRIVE DOWN TO HELP PUSH MY CAR INTO A CULDESAC. WAITED 90 MIN FOR A TOW TO THE DEALER AND NOW STUCK WITH PAYING FOR A RENTAL. I PAID FOR AN EXTENDED WARRANTY AND WILL BE VERY UPSET IF THIS ISN'T COVERED! VERY DANGEROUS AND I DON'T KNOW THAT I'LL FEEL SAFE DRIVING THIS CAR ANYMORE! A RECALL NEEDS TO BE ISSUED!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548508October 19, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
AFTER COMING TO A STOP AND TURNED THE CORNER, THERE WAS NO POWER. PULLED OVER AND SHUT THE CAR OFF AND WAITED A FEW MINUTES AND RESTARTED. THE WRENCH LIGHT THAT WAS ON, SHUT OFF ONCE THE CAR STARTED UP. TOOK IT INTO THE DEALER. THEY COULD FIND NOTHING WRONG AFTER A DIAGNOSTIC TEST. DO NOT FEEL SECURE IN DRIVING AS WONDER WHEN THIS WILL HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548541October 19, 2013
ELECTRICAL SYSTEM
WHEN DRIVING AT ANY SPEED AND UNEXPECTEDLY, THE CAR LOSES POWER AND THERE IS NO WARNING THIS IS GOING TO HAPPEN. I WAS THANKFULLY ON AN FM ROAD WHEN CAR LOST POWER - HAS HAPPENED DAILY AND THIS TIME GRANDKIDS IN THE CAR. HOWEVER, AM A SENIOR CITIZEN AND HAVE TO THINK QUICKLY TO GET OFF THE ROAD - THIS TIME THERE WAS NO SHOULDER AND HAD TO POKE TO A TURN AND DRIFT DOWN - I HAVE READ THIS HAS BEEN REPORTED TO FORD AND THEY SAY THE CAR STILL HAS POWER ENOUGH TO GET SAFELY OFF THE ROAD AND NOT A RISK??? SURELY THEY ARE KIDDING ME - THIS IS A HUGE RISK AND I BOUGHT THIS VEHICLE IN AUGUST 2013 AND IT IF OCT AND HAS BEEN HAPPENING FOR AWHILE - I DO NOT THINK I SHOULD PAY FOR A REPAIR AFTER READING HOW MANY MERCURYS ARE AFFECTED OBVIOUSLY WITH THE SAME EXACT PROBLEM - THE SAFETY RISK IS GETTING REAR-ENDED BECAUSE WHEN IT HAPPENS TRAFFIC IS RIGHT BEHIND YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548384October 18, 2013
ENGINE, VEHICLE SPEED CONTROL
WHILE COMMUTING TO WORK THE ENGINE SUDDENLY LOST ALL POWER WHILE TRAVELING APPROX 50MPH ON RT 9A IN OSSINING NY. FORTUNATELY I WAS IN THR RIGHT LANE BUT DID NOT HAVE ENOUGH TIME OR MOMENTUM TO COMPLETELY PULL OFF THE ROAD. A STATE FARM SPONSORED HELP TRUCK ARRIVED ANF PUSHED ME TO THE SIDE. AT MY HUSBAND'S SUGGESTION HE LOOKED TO SEE IF LEAVES HAD CLOGGED THE INTAKE/AIR FILTER. IT DID NOT . THEN HE DISCONNECTED THE HOSE TO THE THROTTLE VALVE AND WHEN HE PUSHED IT WITH THE SCREWDRIVER THE ENGINE REGAINED POWER. I TURNED AROUND TO TRY AND MEET MY HUSBAND AT A MIDWAY POINT. THE ENGINE SHUT DOWN AGAIN BUT AFTER RESTARTING, IT REGAINED POWER. I SWITCHED CARS WITH MY HUSBAND AND HE SPRAYED THE THROTTLE VALVE WITH CARBURETOR CLEANER AND HEADED HOME. THE CAR STALLED OUT ON HIM BUT HE WAS ABLE TO ROLL INTO A GAS/CONVENIENCE STORE IN GARRISON NY AND SPRAYED IT AGAIN. ONCE HOME IN COLD SPRING HE CLEANED OUT THE ASSEMBLY AS GOOD AS HE COULD AND THE CAR WORKED WELL FOR THE NEXT 2 WEEKS. WHILE VISITING HUNGARY FOR A FAMILY ILLNESS, MY SON USED THE CAR AND REPORTED THAT IT BEGAN TO STALL OUT ON HIM BUT UNSTUCK? AND HE WAS ABLE TO RETURN HOME. THE CAR WAS BROUGHT TO FREEDOM FORD IN BEACON NY THIS MORNING FOR REPAIR SINCE IT IS NOT SAFE TO DRIVE IN NYC COMMUTER TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548220October 17, 2013
POWER TRAIN
IT HAS HAPPENED MANY TIMES SINCE THE FIRST TIME, BUT I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 50 MPH AND THE ORANGE WRENCH LIGHT CAME ON AND I COULD NOT GET MY GAS PEDAL TO DO ANYTHING. I PULLED OVER, SHUT THE CAR OFF AND RESTARTED IT AND IT WAS FINE FOR A COUPLE OF DAYS WITH NO INCIDENTS. THEN IT DID IT ABOUT A WEEK LATER, SEVERAL TIMES IN A ROW GOING DOWN THE INTERSTATE. IT SEEMS TO START UP OK AFTER I SHUT IT DOWN, BUT VERY UNSAFE TO BE DRIVING DOWN THE INTERSTATE AT 70 MPH AND THEN HAVE NO POWER AND HAVE TO PULL OFF. MY ENGINE LIGHT TURNS ON AFTER THIS HAPPENS A COUPLE OF TIMES AND THEN WILL SHUT OFF AFTER A COUPLE TIMES OF DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548071October 16, 2013
ENGINE, VEHICLE SPEED CONTROL
PASSING ANOTHER VEHICLE WHEN MY CAR SUDDENLY STALLED. IF IT WASN'T FOR THE QUICK THINKING OF THE CAR I WAS PASSING, WHO SPED UP, I WOULD HAVE NOT HAD TIME TO PULL BACK INTO MY LANE IN TIME TO AVOID A COLLISION WITH AN ONCOMING CAR. I HAD TO PULL OFF THE ROAD AND PUT THE CAR IN PARK AND RESTART IT. IT RAN FINE AFTER THAT. UNFORTUNATELY, THIS STALLING AND ROUGH RUNNING HAS HAPPENED ON SEVERAL OCCASIONS. FROM WHAT I HAVE READ, IT LOOKS TO BE A PROBLEM WITH THE THROTTLE BODY. AS YOU CAN SEE, THIS CAN BE VERY DANGEROUS WHEN IT HAPPENS AT THE WRONG TIME. I NEVER KNOW WHEN IT WILL HAPPEN AS THERE IS NO WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548107October 16, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CAR LOSES POWER WHILE DRIVING, THE WRENCH LIGHT COMES ON AND THEN I HAVE TO PULL OVER TO THE SIDE OF THE ROAD, IT HAS ALSO HAPPENED ON THE HIGHWAY WHICH IS SCARY? ALSO THE CAR SOMETIMES HAS AN IDLE PROBLEM, LIKE ITS TRYING NOT TO STALL, BUT CAUSES THE CAR TO JUMP A LITTLE WHILE AT STOP LIGHTS. ALSO WHEN I GET GAS, THE CAR DOES NOT WANT TO START, BUT IF I LEAVE THE CAR RUNNING WHILE GETTING GAS THE CAR IS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547914October 15, 2013
ENGINE, POWER TRAIN
UPON PUTTING VEHICLE IN REVERSE THE THROTTLE INCREASED ON ITS OWN REACHING NEARLY 6K RPMS, BY QUICKLY PLACING THE SHIFT LEVER IN NEUTRAL AND APPLYING THE BRAKE I WAS ABLE TO AVOID A COLLISION. RESTARTED THE CAR ENGINE LIGHT WAS ON AS WELL AS THE MAINTENANCE LIGHT, AFTER CHECKING FOR CODES 2110 WAS PRESENT, CYLINDER 3 HAD MISFIRED. DROVE THE CAR HOME IT WAS FINE. DROVE THE CAR FOR A WEEK WITH 2 MORE OF THE SAME INCIDENTS (INCREASED ACCELERATION WITH OUT PUSHING THE PEDAL) WHILE DRIVING. ON 10/14/13 WHILE AT A STOP LIGHT THE CAR INCREASED THE THROTTLE ON ITS OWN TO 6K RPMS AND UPON RELEASE OF THE BRAKE MY TIRES BROKE LOOSE AND BEGAN TO SQUEAL AGAIN I WAS ABLE TO CONTROL THE CAR BY SHIFTING IN TO NEUTRAL AND THE RPMS SETTLED AT 600, I SHIFTED BACK INTO DRIVE AND IT HAS BEEN FINE FOR 2 DAYS. AFTER LITTLE RESEARCH IT SEEMS LIKE THIS IS A COMMON ISSUE (GOOGLE SEARCH) THE ELECTRONIC THROTTLE BODY IS MALFUNCTIONING AT RANDOM MILEAGE RANGES AND WITHOUT WARNING IN BOTH THE MERCURY MILAN AND FORD FUSION. I AM HIGHLY CONCERNED THAT A REPLACEMENT PART WOULD NOT EVEN FIX THE VEHICLE. ITS NOT SAFE TO DRIVE AND PEOPLE NEED TO BE WARNED, MIGHT BE LIKE TOYOTA INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547980October 15, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING ON A FREEWAY (MIDDLE LANE) AT ~ 50 MPH THE "WRENCH" LIGHT CANE ON AND THE VEHICLE SLOWED TO 20MPH. VERY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547745October 13, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
ON 10/3/13 WHILE DRIVING HOME IN HEAVY TRAFFIC ON THE INTERSTATE MY 2011 MILAN WITH 44,000 MILES ON IT SPUTTERED AND DIED AT FREEWAY SPEED. STILL HAD ELECTRICAL POWER AND THE WRENCH WARNING LIGHT ON THE DASH WAS LIT UP. I WAS ABLE TO COAST TO THE SHOULDER AND STOP THE VEHICLE. ONCE RESTARTED THE CAR WENT THREE DAYS BEFORE AGAIN DYING ON THE INTERSTATE IN HEAVY TRAFFIC, AFTER DOING SOME RESEARCH I DISCOVERED THIS WAS A COMMON PROBLEM WITH FORD THROTTLE BODIES ON SEVERAL MAKES AND MODELS. 10/12/13 I PURCHASED A NEW THROTTLE BODY FROM MY LOCAL FORD DEALER AND INSTALLED IT THE SAME DAY. I TEST DROVE THE VEHICLE AND IT APPEARS THAT THE NEW THROTTLE BODY FIXED THE ISSUE AND ALSO ANOTHER SYMPTOM I HAD BEEN NOTICING, IT WAS A VERY SLIGHT HESITATION IN THE TRANSMISSION IN ALL GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547596October 11, 2013
ENGINE, POWER TRAIN
DRIVING DOWN RURAL HIGHWAY TRAVELING AT 58MPH AND SUDDENLY LOST ALL POWER AND CAR STARTED BUCKING. ABLE TO PULL OFF AND COAST TO STOP. ROUGH IDLING. WRENCH LIGHT CAME ON WHEN THIS HAPPENED. TURNED OFF CAR AND RESTARTED 5 MIN LATER. WRENCH LIGHT WENT OUT. PROCEED TO DRIVE AND APPROACHED 58 AGAIN INCIDENT HAPPENED AGAIN. SAME SYMPTOMS BUT NOW ENGINE LIGHT CAME ON. TURNED OFF CAR AND WAITED OVER 15 MIN. TO RESTART. RESTARTED AND WRENCH LIGHT WENT OUT BUT ENGINE LIGHT REMAINED ON. ABLE TO DRIVE HOME ON SHOULDERS AT SPEEDS NOT ABOVE 40 MPH. CALLED DEALERSHIP AND NOT COVERED UNDER DRIVETRAIN/EMISSIONS STANDARD MANUFACTURES WARRANTY. NEED TO DIAGNOSE IT IN SHOP AT LABOR RATES. NO MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547609October 11, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE SHOOK WITH A JERKING MOTION AND SHUT OFF. THE WRENCH WARNING ICON AND THE CHECK ENGINE LIGHT SIMULTANEOUSLY ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE RESTARTED WITHIN A MINUTE BUT OPERATED FOR AN UNPREDICTABLE TIME AND DISTANCE. THE CONTACT CLEANED THE THROTTLE BODY AND STARTED THE ENGINE BUT IT SHUT OFF AGAIN. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 45,000. UPDATED 11/5/13*CN THE CONSUMER PURCHASED THE PART, AND INSTALLED IT HIMSELF. UPDATED 11/12/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547373October 9, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE CAR LOST ALL ACCELERATION ON THE HIGHWAY. I WAS DRIVING 65 IN THE MIDDLE LANE AND HAD TO GET OVER TO THE SHOULDER WITH NO WAY TO ACCELERATE. THE WRENCH WARNING LIGHT APPEARED ON THE DASH. TURNED THE CAR OFF AND RESTARTED IT AND IT WORKED FINE FOR THREE DAYS. TOOK IT TO THE DEALERSHIP AND IT IS THE THROTTLE BODY GOING BAD. THIS COSTS $420.00 TO REPLACE. THIS IS A TERRIBLE HAZARD AS THE ONLY THING YOU CAN DO IS HOPE TO COAST TO THE SHOULDER OF THE ROAD SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547372October 9, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
I MADE A LEFT TURN FROM A COMPLETE SIGN. IN THE MIDDLE OF THE INTERSECTION, THE CAR DECELERATED AND THE WRENCH SYMBOL ON THE DASH CAME ON. AS I PULLED OVER, THE CAR STARTED SHAKING AND CUT OFF. I HAD MY CHILDREN GET OUT OF THE CAR BECAUSE I WAS UNSURE OF WHAT WAS GOING ON. I TURNED THE CAR OFF, TOOK THE KEY FROM THE IGNITION. I WAITED ABOUT 5 MINUTES AND THEN RESTARTED THE CAR. I STARTED AND EVERYTHING WAS OK. ON 9/25/13, THIS HAPPENED WHILE I WAS DRIVING ON A STRAIGHT ROAD. 9/28/13 - IT HAPPENED WHILE DRIVING 65 MPH ON THE INTERSTATE. 9/30/13 - AFTER FILLING THE CAR WITH GAS, ON A MAJOR ROAD. 10/1/13 - JUST DRIVING. 10/8 - MAKING A LEFT TURN . THERE IS NOT A WARNING BEFORE IT HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547466October 9, 2013
POWER TRAIN, ENGINE
I WAS DRIVING ON A LOCAL ROAD. SUDDENLY THE CAR LOST POWER AND THE WRENCH LIGHT WAS ON. IT COULD ONLY GO VERY SLOWLY BEFORE I PARKED IT ON THE ROADSIDE. I WAITED FOR SEVERAL MINUTES AND STARTED THE ENGINE, THEN EVERYTHING SEEMED JUST FINE AND THE WRENCH LIGHT WENT OFF. AFTER THE TRIP I TRIED TO CONNECT OBDII CODE READER BUT CANNOT GET ANY ERROR CODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547182October 8, 2013
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING FAILED AND THE SERVICE POWER STEERING NOW WARNING MESSAGE DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547242October 8, 2013
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
DRIVING APPROXIMATELY 30 MPH, THE CAR COASTED TO A STOP AND THE WRENCH SHOWED ON THE DASHBOARD. WAITED A SHORT WHILE, RESTARTED AND IT WAS OKAY. DID NOTICE SOME LURCHING AND THE CAR FELT LIKE IT WAS IN THE WRONG GEAR, PRIOR TO THE SECOND INCIDENT ON 10/07/20. DRIVING THROUGH AN INTERSECTION AT 30 MPH, WRENCH SHOWED ON DASHBOARD AND CAR SLOWED TO A CRAWL. I HAD TO MAKE IT THROUGH THE BUSY INTERSECTION AND OFF RAMP FROM A HIGHWAY IN ORDER TO SAFELY GET THE CAR OFF THE ROAD. I COULD HAVE BEEN REAR-ENDED BOTH TIMES, TO SAY NOTHING ABOUT THE FEAR OF YOUR CAR JUST CONKING OUT IN THE DARK AT 5:30AM. THE 3 YEAR/36,000 MILE WARRANTY EXPIRED MAY 27, 2013... AND MY CURRENT MILEAGE IS 35,581 MILES!!!!!!!!!! 111 DAYS OVER THE MONTHS AND 419 MILES UNDER THE WARRANTY.... SO, I AM PAYING AROUND $300+ TO HAVE THIS FIXED. WITH ALL THE EXACT COMPLAINTS AS HAPPENED TO OTHERS, I AM SURPRISED FORD DID NOT SEND A NOTICE TO OWNERS TO GET IT FIXED OR FACE THE POTENTIAL OF BEING INVOLVED IN A CRASH... THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546936October 6, 2013
POWER TRAIN
JUST AFTER MOVING FROM A STOP AT A RED LIGHT, WHILE ACCELERATING, THE VEHICLE BEGAN TO LOSE POWER. AS I DRIFTED OFF THE SIDE OF THE ROAD THE "WRENCH" ICON ON THE DASH ILLUMINATED, WHICH INDICATES THROTTLE BODY ISSUES, AMONG OTHER POSSIBLE THINGS. I HAD TO STOP THE VEHICLE AS THE VEHICLE WAS UNABLE TO MOVE UNDER ANY POWER, AND SHUT THE VEHICLE OFF. I RE-STARTED IT AND I WAS ABLE TO CONTINUE ON MY WAY. THE ICON WAS NOT ILLUMINATED. THIS HAS SINCE OCCURRED APPROXIMATELY FIVE (5) TIMES SINCE THE INITIAL INSTANCE. THERE WAS NEVER ANY INDICATION OF PERFORMANCE ISSUES PRIOR TO THIS FIRST INSTANCE. IN RESEARCHING THE OCCURRENCE I BECAME AWARE OF THE FACT THAT THIS HAS BEEN AN ISSUE WITH THE THROTTLE BODIES ON SEVERAL FORD PRODUCTS MANUFACTURED AROUND THE SAME TIME AS MY MERCURY, AND THAT THERE IS APPARENTLY AN INVESTIGATION ALREADY IN PROGRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546835October 5, 2013
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
I WAS DRIVING APPROX 60 MPH ON A HIGHWAY. MY CAR "JERKED" FORWARD ONCE, AND I COMPLETELY LOST THE ABILITY TO ACCELERATE. AFTER MOVING TO THE SHOULDER OF THE ROAD, MY CAR WAS SHAKING AND DIFFICULT TO PUT IN PARK DUE TO THE SHAKING. CAR WOULD START UP AGAIN, BUT DID NOT HAVE THE ABILITY TO ACCELERATE EXCEPT IN LOW DRIVE. WOULD NOT ACCELERATE EXCEPT IN LOW. HAD TO TOWED TO THE DEALERSHIP, WHERE THE THROTTLE BODY NEEDED REPLACED AND KAM RESET. THIS IS A 2010 CAR, FAIRLY NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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