Mercury Milan Complaints

2,579 consumer complaints on file.

#10556572December 18, 2013
STEERING, ELECTRICAL SYSTEM
ADVANCETRAC AND POWER STEERING WARNING LIGHTS CAME ON; LOST ALL POWER STEERING. THIS IS THE THIRD OCCURRENCE OF THE SAME PROBLEM. DEALER PREVIOUSLY REPLACED A FUSE, THEN THE POWER STEERING UNIT. WILL TAKE IT TO THE DEALER FOR THE THIRD REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556305December 17, 2013
POWER TRAIN
IT FIRST OCCURRED WHEN I DROVE ON THE HIGHWAY AND IT SHUT OFF WHEN I WAS AT A STOP LIGHT. AFTER WAITING A MINUTE I TURNED THE CAR ON AND IT STARTED. THE NEXT OCCURRENCE HAPPENED WHEN I WAS DRIVING MY VEHICLE ON THE HIGHWAY GOING 60 MPH IT STARTED DOWNSHIFTING UNTIL IT STOPPED AT 0 MPH AND MADE KIND OF A TUTTING NOISE UNTIL IT STOPPED. THE MAINTENANCE LIGHT CAME ON AND THE CAR STARTED SHAKING. AFTERWARDS THE CHECK ENGINE LIGHT CAME ON. I TURNED OFF THE CAR AND WAITED A MINUTE AND TRIED TO START THE CAR UP AFTER. IT TOOK ABOUT A MINUTE FOR THE CAR TO START UP AND EVENTUALLY STARTED UP. I WENT ABOUT 35-45MPH A COUPLE OF MILES DOWN THE ROAD AND THE CAR DOWNSHIFTED AGAIN AND SHUT OFF. THE CAR STARTED SHAKING AGAIN. I THEN WAITED AGAIN AND STARTED IT UP AGAIN. I DROVE THE CAR INTO A NEIGHBORHOOD DRIVING 20 MPH TO PARK IT UP AND IT GET IT OUT OF THE WAY FROM BEING ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556082December 14, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING AROUND 60 MPH ON A MAJOR HIGHWAY THE CAR SUDDENLY WOULD NOT CONTINUE TO ACCELERATE AND I CAME TO A STOP. THIS WAS A VERY DANGEROUS SITUATION. I PUT THE CAR IN PARK AND SHUT IT OFF. I TURNED IT BACK ON AND IT TOOK A FEW SECONDS TO START. I DROVE AWAY AGAIN ONLY TO HAVE THE EXACT SAME THING HAPPEN ABOUT A MILE DOWN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555510December 10, 2013
EXTERIOR LIGHTING
I NOTICED ON DECEMBER 2, 2013 (MAY HAVE BEEN HAPPENING SOONER), THAT WHEN THE BRAKES ARE APPLIED, THE TAIL LIGHT LIGHT BLINKED ON AND OFF AND AT TIMES STAYED OFF, BUT THEN WENT BACK TO BLINKING. THERE ISN'T A BULB THAT CAN BE REPLACED. THE WHOLE TAIL LIGHT ASSEMBLY HAS TO BE REPLACED, WHICH IS COSTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555189December 7, 2013
UNKNOWN OR OTHER
1ST INCIDENT, WAS DRIVING THE CAR AND IT STARTED SLOWING DOWN, WAS STILL DRIVE ABLE BUT HAD NO POWER TO BE ACCELERATED. ONCE ARRIVED AT DESTINATION TURNED THE CAR OFF AND SAT FOR A MINUTE, TRIED TO RESTART THE CAR AND IT STARTED NO PROBLEM. 2ND AND 3RD INCIDENCES, SAME PROBLEM OCCURRED BUT WAS STILL EN ROUTE SO JUST PULLED OVER TO THE SIDE OF THE ROAD AND SHUT THE CAR OFF THEN RESTARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553992November 27, 2013
POWER TRAIN
CAR STALLED 3 TIMES - CAR WAS PURCHASED ON 10/5/13. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553688November 25, 2013
ENGINE, POWER TRAIN
VEHICLE IS RANDOMLY STALLING OUT, CHECK ENGINE LIGHT ON. IT STARTS VIBRATING AND MAKING CLUNKING NOISE. IT HAPPENS RANDOMLY WHETHER SITTING AT A LIGHT TAKING OFF OR DRIVING AT HIGH SPEEDS. THIS CAR IS LITERALLY FALLING APART AND I HAVEN'T EVEN OWNED IT A YEAR. I WOULD NEVER BUY ANOTHER MERCURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553683November 25, 2013
ENGINE, POWER TRAIN
I WAS DRIVING ON A HIGHWAY, FELT A JERK IN THE ENGINE, AND WAS NO LONGER ABLE TO ACCELERATE. THE ENGINE CONTINUED TO RUN AND ALL ELECTRICAL COMPONENTS (LIGHTS, RADIO, ETC.) WERE OPERATIONAL, BUT THE CAR WOULD ONLY DECREASE SPEED SO I STOPPED THE CAR ON THE SHOULDER. I NOTICED THAT THE ENGINE STUTTERED CONSIDERABLY WHILE IDLING AND WOULD NOT RESPOND TO THE THROTTLE. THE WRENCH WARNING LIGHT WAS ILLUMINATED ON THE DASHBOARD. I SHUT THE ENGINE OFF AND CALLED FOR A TOW TRUCK. THE TOW TRUCK DRIVER ARRIVED AFTER 20 MINUTES AND WAS ABLE TO DRIVE THE CAR ONTO THE FLATBED. SOME ABILITY TO DRIVE FORWARD HAD RETURNED BUT I WAS WARY. I HAD THE CAR TRANSPORTED TO A FORD DEALERSHIP AND THE SERVICE TECHNICIAN IDENTIFIED THE THROTTLE BODY AS THE CULPRIT ($425 TO REPAIR). I'VE LEARNED SUBSEQUENT TO MY EXPERIENCE THAT THIS PROBLEM IS QUITE COMMON WITH 2009 - 2011 MERCURY MILANS. THE THROTTLE BODY REPAIR IS COVERED FOR 2 YEARS. I'M CONCERNED THAT THIS PROBLEM MAY REPEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553752November 25, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
DRIVING DOWN THE HIGHWAY THROUGH TOWN AND VEHICLE DIED MULTIPLE TIMES IN THE MIDDLE OF THE STREET CAUSING ME TO NARROWLY AVOID AN ACCIDENT WITH MY THREE SMALL CHILDREN IN THE CAR. UPON FURTHER INSPECTION OF THE THROTTLE BODY ASSEMBLY, I DISCOVERED THAT THE PROBLEM IS A $20.00-$60.00 ELECTRIC MOTOR THAT FORD USES TO RUN THE THROTTLE BODY THE THROTTLE BODY IS NOT STRONG ENOUGH TO DO THE JOB FOR A VERY LONG PERIOD OF TIME CAUSING THE THROTTLE BODY TO GO OUT AT AROUND 50000 - 60000 MILES. I WAS A MECHANIC FOR FORD FOR 7 YEARS BEFORE JOINING THE ARMY AND HAVE SEEN THIS ISSUE WITH THIS EXACT MODEL THROTTLE BODY PLENTY OF TIMES. FORD COULD EASILY SELL THE REPLACEMENT ELECTRIC MOTOR FOR THE PRICE LISTED ABOVE, BUT INSTEAD THEY PREFER TO PRICE GOUGE THEIR CUSTOMERS BY FORCING THEM TO PAY OVER $200.00 FOR THE WHOLE NEW THROTTLE BODY ASSEMBLY. ALSO ACCORDING TO OUR LOCAL FORD PARTS DEALER IT IS SUCH A COMMON PART THAT NEEDS REPLACED THAT THE KEEP 3-4 ON HAND AT ALL TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553577November 24, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY, ON MY WAY HOME WHEN MY CAR SEEMED LIKED IT STALLED. THE WRENCH IMAGE ON THE DASH BOARD APPEARED, AND I COASTED MY CAR OFF OF THE HIGHWAY BECAUSE I WAS COMING UP TO AN EXIT. ONCE MY CAR SLOWED DOWN TO ABOUT 10-15 MPH THE CAR SEEMED LIKE IT WAS ACTUALLY JUMPING, OR BUCKING AND TRYING TO DRIVE AT A VERY SLOW PACE. I PULLED THE CAR OVER TO THE SIDE OF THE ROAD, AND SHUT THE CARE OFF. I RESTARTED THE CAR, AND THE SAMETHING HAPPENED WITH THE MOTOR RUNNING ROUGH, AND THE IMAGE OF THE WRENCH ON MY DASH APPEARING. I SHUT THE CAR OFF AGAIN, AND LET IT SIT FOR A COUPLE OF MINUTES, AND RESTARTED THE CAR WHILE HOLDING THE THROTTLE DOWN, AND THE CAR SEEMED TO FUNCTION FINE AFTER THAT. THIS ALSO HAPPENED THE NEXT DAY ON MY WAY TO WORK SAME EXACT SCENARIO JUST A DIFFERENT PLACE ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553288November 22, 2013
ENGINE
THE VEHICLE WAS RUNNING NORMALLY BUT SUDDENLY FALTERED AND ENTERED THE "LIMP HOME MODE" WHERE THE ENGINE SPEED IS LIMITED TO 900 RPM. I TURNED OFF THE BUSY STREET ON TO A SIDE ROAD AND TURNED OFF THE ENGINE. UPON RESTART, THE ENGINE RAN MORE OR LESS NORMALLY, ALBEIT WITH THE CHECK ENGINE LIGHT ILLUMINATED, FOR A FEW MINUTES AND THEN ENTERED "LIMP HOME MODE" AGAIN. THIS HAPPENED TWICE MORE ON A 4 MILE DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553493November 22, 2013
POWER TRAIN, ENGINE
CAR IDLE AT STOP SIGN, ACCELERATED INTO HIGHWAYS TO MAKE A LEFT TURN, LOSS OF POWER, ENGINE ACCELERATING, BUT CAR MOVING VERY SLOWLY, STALLED. I PULLED THE CAR OVER ON THE SIDE OF THE ROAD, AND TURNED THE ENGINE OFF. WHEN I RESTARTED THE CAR A FEW MINUTES LATER, I WAS ABLE TO DRIVE HOME WITHOUT ANY PROBLEM. THEN, A FEW DAYS LATER, AS I WAS ON THE WAY TO FLOW AUTO IN WINSTON-SALEM, NC, ABOUT 6 MILES FROM MY HOME, THE CAR STALLED DURING ANOTHER LEFT HAND TURN FROM A STOPLIGHT. I PURCHASED THIS CAR LESS THAN 3 MONTHS AGO. IT HAD 36,205 MILES ON IT AT PURCHASE. FLOW AUTO SAYS THE PROBLEM IS THE THROTTLE DRIVE AND IT ISN'T COVERED UNDER THE WARRANTY. WITHIN 90 DAYS OF PURCHASE, I HAVE TO PAY $662 FOR A REPAIR THAT HAS BEEN REPORTED THOUSANDS OF TIMES BY OWNERS OF FORD FOCUS AND MERCURY MILAN OWNERS, SINCE THE CAR WAS PRODUCED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553016November 20, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
SUDDEN LOSS OF ACCELERATION OR ABILITY TO DRIVE. IMMEDIATE DISPLAY OF ICON SHOWING MECHANICAL PROBLEM. TOWED TO DEALER, WHERE THROTTLE BODY FAILURE WAS DIAGNOSED. THIS INCIDENT OCCURRED ON A TREACHEROUS STRETCH OF I-40 ENTERING NORTH CAROLINA, WHERE SHOULDER IS VERY NARROW, AND WE BARELY ESCAPED INJURY AND/OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552732November 18, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER AS THE MIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SHUT DOWN AND RESTARTED, AND FUNCTIONED NORMALLY. THE CONTACT ALSO MENTIONED THAT THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. UPDATED 12-26-13 *BF THE THROTTLE BODY WAS REPLACED. UPDATED 12/30/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552772November 18, 2013
ENGINE
I PURCHASED A 2010 MERCURY MILAN IN DEC OF 2012 WITH 26000 MILES. A FEW WEEKS AFTER I PURCHASED THIS VEHICLE THE CHECK ENGINE LIGHT CAME ON. I TOOK IT BACK TO THE DEALER AND THE CODE THAT CAME UP WAS EMISSIONS. THEY REPLACED THE CAR BATTERY AND SUPPOSEDLY CHECKED AND THERE WAS NOTHING ELSE WRONG WITH THE CAR. ALL THEY EVER ASK ME IS DO I ALWAYS GO TO THE SAME GAS STATION OR IF IT HAPPENS AFTER I GET GAS AT WHICH I ANSWERED NO. IT'S NOW BEEN LESS THEN A YEAR SINCE I PURCHASED THE CAR AND THE LIGHT HAS COME BACK ON 5 TIMES. I'M SURE IF I TOOK THE CAR IN AS SOON AS THE LIGHT CAME ON IT WOULD BE MORE TIMES BUT I DON'T ALWAYS HAVE THE TIME AND SCHEDULE AND THEY DON'T ALWAYS HAVE A LOANER RIGHT AWAY SO AT TIMES IT TAKES ME OVER A MONTH TO TAKE IT IN. THIS IS A HASSLE AND ALL I GET TOLD IS THAT THEY CAN'T FIND ANYTHING AND THEY RESET THE LIGHT BUT IT ALWAYS SEEMS TO COME BACK ON. I DON'T KNOW WHAT TO DO AND AT THIS POINT I'M THINKING IF LOOKING INTO LEMON LAW. HAS ANYONE ELSE EVER HAD THIS PROBLEM? I HAD A 2007 MERCURY MILAN IN THE PAST AND I NEVER HAD THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552643November 17, 2013
FUEL/PROPULSION SYSTEM
TWICE WHILE TRAVELLING AT LOW SPEED, IT DROPPED INTO WHAT APPEARED TO BE A LIMP HOME MODE. A RESTART RETURNED THE VEHICLE TO SOMEWHAT NORMAL OPERATION, BUT IT SEEMED TO BE RUNNING JUST EVER SO SLIGHTLY, ROUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552415November 15, 2013
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
DRIVING NEAR 55 MPH ON LOCAL HIGHWAY AND APPLYING PRESSURE TO GAS PEDAL TO ACCELERATE. FELT AND HEARD A 'CLUNK'. VEHICLE IMMEDIATELY LOST ABILITY TO ACCELERATE WITH PRESSURE APPLIED TO GAS PEDAL. EXITED TO SHOULDER. NOTICED YELLOW SERVICE (WRENCH) INDICATOR LIGHT WAS ON. PUT THE CAR INTO PARK AND TURNED OFF IGNITION. RE-STARTED VEHICLE; SERVICE INDICATOR LIGHT DID NOT COME BACK ON. PUT THE CAR INTO DRIVE AND RE-ENTERED TRAFFIC FLOW. DID NOT HAVE AN INCIDENT IN ANOTHER 30 MILES OF DRIVING. TOOK THE VEHICLE TO DEALER FOR DIAGNOSIS. DEALER DIAGNOSED PROBLEM AS REQUIRING NEW THROTTLE BODY. VERY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552193November 14, 2013
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
ON 5 DIFFERENT OCCASIONS DURING THE PAST WEEK WHILE DRIVING BETWEEN 70 AND 80 MPH ON THE FREEWAY THE VEHICLE STALLED AND WENT INTO LIMP MODE. ON ONE OCCASION THIS NEARLY CAUSED AN ACCIDENT AS THE VEHICLE STOPPED IN THE MIDDLE LANE OF A THREE LANE HIGHWAY. NO WARNING LIGHTS DISPLAYED OTHER THAN "LIMP MODE LIGHT" WHEN THE VEHICLE ENGINE GOES TO IDLE. UPON SHUTTING VEHICLE OFF AND RESTARTING, VEHICLE BEHAVES AS NORMAL WITH NO INDICATOR/WARNING LIGHTS. TOOK VEHICLE TO SHOP TO GET CHECK ENGINE CODES, VEHICLE SHOWS NO ERROR CODES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551889November 12, 2013
ENGINE, VEHICLE SPEED CONTROL
ENGINE GOES LIMP. THROTTLE BODY CONTROL LIGHT COMES ON. FORD HAS REPLACED THE THROTTLE BODY CONTROL TWICE AND THE PROBLEM KEEPS COMING BACK. FORD WILL NOT CONSIDER ANY OTHER PROBLEMS AND KEEPS WANTING TO REPLACE THE THROTTLE BODY CONTROL. MOST OFTEN HAPPENS WHEN IN REVERSE GOING UP A HILL. IF I PLACE THE CAR IN PARK AND TURN OFF THE ENGINE, THEN RE-START, THE ENGINE IS NO LONGER LIMP. THIS PROBLEM HAS OCCURRED OVER 6 MONTHS, MULTIPLE (>20) TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551906November 12, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING ON A STRAIGHT AWAY THE VEHICLE SUDDENLY MAKES A NOISE AS IF IT WERE SHIFTING VERY HARD ALTHOUGH IT WAS NOT. IMMEDIATELY LOST ACCELERATION AND DASHBOARD LIGHT ILLUMINATES. PULLED VEHICLE TO THE SIDE OF THE ROAD AND RPM NEEDLE BOUNCED AS CAR LUNGED BUT WOULD NOT ACCELERATE. CALLED FOR ROADSIDE ASSISTANCE AND MY DEALER'S SERVICE DEPARTMENT WHO KNEW BASED ON MY DESCRIPTION A POSSIBLE CAUSE. VEHICLE TOWED TO DEALER, DIAGNOSTICS PROVED THROTTLE BODY NEEDED TO BE REPLACED. REPAIR MADE. RESEARCH PROVED THAT THIS IS A KNOWN PROBLEM BUT NO RECALL HAS BEEN MADE. IT WAS A VERY FOGGY MORNING AND SEVERAL MULTI CAR ACCIDENTS HAD BEEN REPORTED. HAD I BEEN ON BUSIER STRETCH OF ROAD AT THE TIME OF THE BREAK DOWN I COULD HAVE EASILY BEEN KILLED WITH SLOWING DOWN SUDDENLY AND WITHOUT ANY EVIDENT CAUSE. A RECALL SHOULD BE ISSUED AND REFUNDS MADE TO THOSE WHO HAVE ALREADY EXPERIENCED THIS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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