Mercury Milan Complaints

2,579 consumer complaints on file.

#10544769September 21, 2013
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I'VE EXPERIENCED SEVERAL INSTANCES OF MY VEHICLE STALLING WHILE IN MOTION AT VARIOUS SPEEDS (30-65 MPH). AT THE DEALERSHIP IT WAS DETERMINED THAT THE PROBLEM IS WITH THE THROTTLE & THE PART IS ON BACK ORDER. IT IS MY ONLY MEANS OF TRANSPORTATION & CANNOT GET IT REPAIRED. DESPITE THE LOW MILEAGE, I AM BEING TOLD THAT THIS IS NOT COVERED UNDER THE MANUFACTURER'S WARRANTY. THIS ISSUE IS NOT DUE TO WEAR & TEAR BUT TO A MANUFACTURER'S MECHANICAL FAILURE. WHY IS THE CONSUMER RESPONSIBLE FOR THE REPAIRS TO A PREEXISTING PROBLEM IN THESE CARS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544574September 20, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
STOP AT RED LIGHT AND THE CAR REFUSE TO ACCELERATE. HAD TO COAST TO THE SIDE OF THE ROAD. WHEN CAR IS CUT OFF AND TURN BACK ON IT WILL RUN FOR A LITTLE WHILE AND DOES THE SAME THING AGAIN. KIDS IN THE CAR ON THE SIDE OF THE ROAD. WHEN I FIRST GOT THE CAR THE TRANSMISSION WENT OUT, HAD IT LESS THAN 2 WKS. NOW THIS IS HAPPENING, COST OVER 600.00 DOLLARS FOR SOMETHING THAT IS MANUFACTURED SCREW UP. I NEED MY CAR TO GET KIDS TO SCHOOL AND WORK. ALL THESE COMPLAINTS ABOUT THE SAME PROBLEM NEEDS A RECALL VERY QUICK BEFORE SOMEONE GETS INTO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544579September 20, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AS THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT MERGED TO THE SHOULDER AND RESTARTED THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE INSPECTED WHERE THE VEHICLE WAS DIAGNOSED WITH THROTTLE BODY ISSUES. THE VEHICLE WAS THEN TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR REPAIRS. THE VEHICLE WAS TAKEN NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544497September 19, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING MY MERCURY MILAN WHEN IT STARTING SURGING AND THEN LOST ALL POWER.SINCE THAT DATE IT HAS HAPPENED TO ME AT LEAST 50 MORE TIMES, SOME WORSE THEN OTHERS.THIS IS VERY DANGEROUS AS IT HAS HAPPENED AS I HAVE ENTERED INTERSECTIONS, PUTTING MY LIFE IN DANGER OF BEING HIT !! I HAVE TAKEN IT TO THE DEALER BUT THEY SAID IT IS NO LONGER UNDER WARRANTY SO IT WOULD COST OVER $600 WHICH I DO NOT HAVE.THIS IS MAKING ME SICK AS NOW I AM AFRAID TO DRIVE MY CAR EVEN THOUGH I HAVE TO IN ORDER TO GET BACK AND FORTH FROM WORK!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544231September 18, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE STALLED SPORADICALLY. THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE THROTTLE BODY ACTUATOR. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544327September 18, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING TO WORK ONE MORNING MY CAR APPEARED TO STALL WITHOUT WARNING ON THE INCLINE OF A VIADUCT. IT SLOWED DRAMATICALLY WITHOUT ME BRAKING, SO THERE WERE NO BRAKE LIGHTS TO WARN OTHER DRIVERS. I WAS FORTUNATE THE DRIVER BEHIND ME WAS PAYING ATTENTION AND DID NOT RUN INTO ME. I MADE AN EMERGENCY MANEUVER TO GET OFF THE ROAD, AND CALLED AAA FOR A TOW. WHILE ON HOLD WITH AAA, I RESTARTED MY CAR. IT APPEARED TO BE WORKING NORMALLY, SO I WENT TO WORK WITHOUT INCIDENT. LATER IN THE DAY MY CAR SEEMED TO STALL AGAIN ON THE WAY TO LUNCH. THIS WAS IN A REMOTE AREA WITH NO OTHER TRAFFIC. AGAIN IT RESTARTED, AND WORKED FINE ON MY RETURN TO WORK. WHILE DRIVING HOME IT HAPPENED A THIRD TIME IN A CONSTRUCTION ZONE. I HAD TO PULL OVER NEAR HUGE ROLLERS THAT WERE LEVELING NEWLY LAID ASPHALT. LUCKILY IT STARTED AGAIN AND I MERGED BACK INTO CONSTRUCTION TRAFFIC AND DROVE HOME. I CALLED THE FORD DEALER I BOUGHT THE CAR FROM. THEY TOLD ME OVER THE PHONE IT SOUNDED LIKE ANOTHER BAD THROTTLE BODY. I GOT A RIDE TO WORK THE NEXT DAY, AND TOOK IT IN AS SOON AS I COULD GET AN APPOINTMENT. THE FORD DEALER REPLACED THE THROTTLE BODY, AND I HAVE HAD NO PROBLEMS SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543996September 17, 2013
ENGINE, VEHICLE SPEED CONTROL
VEHICLE STALLS OUT , NO RPM'S, OVER $400 IN REPAIRS TO AN ITEM THAT SHOULD LAST A LIFETIME IN A VEHICLE, I UNDERSTAND THIS IS A COMMON PROBLEM IN FORD FUSION AND MERCURY MILAN'S. THE ELECTRONIC THROTTLE BODY SHOULD BE A RECALLED ITEM. THIS COULD CAUSE AN ACCIDENT IF VEHICLE STALLS ON A MAJOR HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543723September 17, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
2010 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO SUDDEN DECELERATION WHILE STEPPING ON GAS PEDAL. *SMD THE CONSUMER STATED EVEN THOUGH HE WAS STEPPING ON THE GAS PEDAL, THE VEHICLE WAS SHAKING AND LURCHING. THE VEHICLE WOULD NOT MOVE ANY FASTER. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THEY REPLACED THE THROTTLE BODY AND REPROGRAMMED THE PCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544040September 17, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE WRENCH WARNING SYMBOL ILLUMINATED AS THE VEHICLE BEGAN TO DECELERATE RAPIDLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE WAS ABLE TO RESUME NORMALLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DETECT A TROUBLE CODE OR DUPLICATE THE PROBLEM. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544127September 17, 2013
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON INTERSTATE AT 70 MILES PER HOUR, THE CAR JERKED AND THE CAR IMMEDIATELY DECELERATED. THE THROTTLE WARNING LIGHT CAME ON AND WE HAD TO MANEUVER THROUGH MULTIPLE LANES OF TRAFFIC TO GET TO THE SHOULDER. THE CAR WAS IDLING VERY ROUGH. PARKED THE CAR AND TURNED OFF THE IGNITION. RESTARTED THE CAR AND IT RAN FINE FOR 2 DAYS, WHEN IT OCCURRED AGAIN, THIS TIME WE WERE DRIVING AT 40 MILES PER HOUR. IT HAS SINCE OCCURRED 5 MORE TIMES, MOSTLY AT HIGHWAY SPEEDS, DURING RUSH HOUR. THIS HAS OCCURRED BOTH WITH THE AIR CONDITIONER RUNNING AND WHEN IT WAS OFF. WE HAVE COME VERY CLOSE TO BEING REAR-ENDED MULTIPLE TIMES, WE WERE NOT IN SAFE SITUATIONS AND THIS IS OUR ONLY VEHICLE. I AM UNABLE TO AFFORD A RENTAL CAR AND THE DEALERSHIP WILL NOT PROVIDE US WITH A SAFE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543797September 16, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR FAILED TO RESPOND TO ACCELERATION ATTEMPTS WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED APPROXIMATELY ONE MILE AFTER STARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THROTTLE BODY MOTOR ASSEMBLY HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 18,925. THE APPROXIMATE CURRENT MILEAGE WAS 19,100. UPDATED 10/17/13*LJ UPDATED 10/25/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543832September 16, 2013
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
AT DUSK ON SATURDAY SEPTEMBER14,2013 TRAVELING NORTH BOUND ON 6 LANE INTERSTATE I-55 IN FAR LEFT LANE AT 67 MPH WITH CRUISE CONTROL ON THE CAR BEGAN TO SLOW RPM RETURNED TO IDLING SPEED UNDER 800 RPM AND WAS UNRESPONSIVE TO ACCELERATOR PRESSURE. THE TRAFFIC WAS HEAVY AND I WAS LUCKY TO BE ABLE TO MOVE ACROSS LANES AND REACH THE SHOULDER BEFORE CAR HAD SLOWED TO 5 MPH. THE WRENCH LIGHT CAME ON. SHUT OFF THE CAR RESTARTED IT AND ACCELERATOR WAS RESPONSIVE BEGAN TO ACCELERATE TO MERGE BACK ON TO HIGHWAY AND AGAIN LOST POWER. SHUT OFF CAR AGAIN AND ACCELERATING VERY SLOWLY WAS ABLE TO REACH AN EXIT ABOUT 1 MILE AWAY BEFORE CAR AGAIN LOST POWER. CALLED FOR A TOW BACK HOME AS VEHICLE WAS UNSAFE. CAR TAKEN TO DEALERSHIP SEPTEMBER 16TH FOR REPAIR AND THE THROTTLE BODY NEEDED TO BE REPLACED. I LEARNED ON LINE THAT THIS SEEMS TO BE A COMMON PROBLEM WITH CERTAIN FORD AND MERCURY PRODUCTS BUT THERE HAS BEEN NO RECALL TO FIX THIS DEFECTIVE PART WHICH PUTS THE DRIVER AND PASSENGER IN GRAVE DANGER WHEN THE THROTTLE BODY MALFUNCTIONS .LUCKILY I WAS IN A FAIRLY POPULATED AREA AND CELL PHONE SERVICE WAS AVAILABLE. I FEAR WHAT COULD HAVE HAPPENED IF TRAFFIC HAD BEEN EVEN HEAVIER OR BEEN IN A MORE REMOTE AREA. THESE PRODUCTS SHOULD BE RECALLED AS THEY PRESENT A SERIOUS SAFETY ISSUES FOR DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543740September 15, 2013
POWER TRAIN
WHEN LEAVING A RED-LIGHT THE THROTTLE (GAS PEDAL) DID NOT WORK. I HAD TO COAST TO OFF THE ROAD. TURN OFF THE CAR AND RE-START. AT THAT TIME THE GAS PEDAL WORKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543760September 15, 2013
POWER TRAIN, FUEL SYSTEM, GASOLINE
DRIVING AT HIGHWAY SPEEDS VEHICLE STALLS OUT WITHOUT WARNING. WHEN ATTEMPTING RESTART ENGINE LIGHT AND "ORANGE WRENCH" LIGHT TURN ON. VEHICLE DOES EVENTUALLY RESTART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543574September 14, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
CAR SUDDENLY STALLED IN INTERSECTION WITH CROSS LANE TRAFFIC AND ON MASS TRANSIT TROLLEY TRACK. MOVE TO OTHER SIDE OF INTERSECTION AND RESTARTED FINE, THEN STALLED AGAIN ON HIGHWAY MULTIPLE TIMES. PULLED VEHICLE OVER EACH TIME AND IT RESTARTED, YET STALLED AGAIN AFTER A SHORT AMOUNT OF TIME. CHECK ENGINE LIGHT WAS ON STEADY (NON-BLINKING). HAD VEHICLE TOWED TO FORD DEALERSHIP WOULD INDICATED THE THROTTLE BODY WAS BAD AND MUST BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543603September 14, 2013
ENGINE AND ENGINE COOLING
CAR LOST POWER . PULLED OVER TO SIDE OF EXPRESS WAY. TURNED OFF ENGINE, WAITED A COUPLE OF MINUTES. THEN RESTARTED ENGINE. CAR RAN OK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543639September 14, 2013
POWER TRAIN
I WAS DRIVING ABOUT 55 MPH WHEN MY CARS SPEED STARTED REDUCING. A WRENCH LIGHT APPEARED AND MY CAR WOULD NOT MOVE. THE GAS PEDAL WOULD NOT ENGAGE SPEED AND THE RPM'S WERE AT A STAND STILL. THIS HAS HAPPENED 3 TIMES WITHIN 2 1/2 WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543449September 13, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING 2 WEEKS AGO, GOING 45 MPH AND THE ACCELERATOR STOPPED WORKING. ENGINE WAS RUNNING AND I COULD STILL SAFELY PULL IT OVER TO THE SIDE OF THE ROAD. I TURNED THE VEHICLE OFF AND THEN BACK ON AND IT WORKED AGAIN. SINCE THERE WERE MANY AREAS OF NON-SAFE ROADS TO PULL OVER, I DECIDED TO HAVE IT TOWED HOME. IT HAS DRIVEN FINE EVER SINCE, UNTIL TODAY, GOING 55MPH, ON THE INTERSTATE, ACCELERATOR STOPS WORKING. I SAFELY PULLED OVER, TURNED OFF AND RESTARTED ENGINE. I SAFELY DROVE TO MY NEAREST FORD DEALERSHIP WHERE THEY SAY IT IS THE THROTTLE SENSOR. WHY IS THIS NOT ELIGIBLE FOR RECALL YET AS I READ THESE MANY, MANY PAGES OF POSTS ON THE SAME THING? I HAVE TO WAIT UNTIL NOVEMBER FOR THE PART AS IT IS ON BACKORDER. NO SAFE CAR TO DRIVE UNTIL THEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543538September 13, 2013
ENGINE
WHILE LEAVING WORK, VEHICLE RPM'S DROPPED AND CAR SURGED AND NEARLY STALLED OUT, PUSHING ACCELERATOR MADE NO INCREASE IN POWER THEN "WRENCH" LIGHT ILLUMINATED ON DASH CLUSTER, PULLED OFF TO SIDE OF ROAD WITH BRAKES APPLIED, AND PUT CAR IN NEUTRAL, RPM'S LOW AND FLUCTUATING. SHUT ENGINE OFF. STARTED ENGINE, NO SIGN OF "WRENCH" LIGHT, CAR MADE TRIP HOME, BUT RPM'S FLUCTUATED AT STOPS, ENGINE SURGING. PERFORMED INTERNET SEARCH, FOUND NHTSA ACTION NUMBER : PE13003 WHICH CONTAINS VERY SIMILAR ISSUES FOR OTHER OWNERS OF 2010 MERCURY MILAN. VERY SCARY AND VERY LUCKY NOT TO HAVE ISSUE ON FREEWAY, OR IN TRAFFIC. THANK YOU FOR YOUR TIME, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543270September 12, 2013
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
I WAS ON MY WAY TO WORK AND GOT ON THE FREEWAY AND AS I ACCELERATED TO THE FLOW OF TRAFFIC, THE CAR STARTED SPLUTTING AND I WAS IN THE MIDDLE LANE WITH A TRUCK CLOSE BEHIND ME AND CARS ON EACH SIDE. THE SPEED STARTED TO DECREASE AS I PUSHED ON THE GAS PETAL WITH NOTHING HAPPENING. IT WAS AS THOUGH IT RAN OUT OF GAS AND THE CONSOLE LIGHTS CAME ON. I PANIC AND TRIED TO WORK MY WAY TO THE SIDE OF THE ROAD. I WAS ABLE TO GET OVER AFTER THE TRUCK BARELY MISSED PITTING ME AND COASTED TIL THE CAR SLOWED DOWN AND TURNED THE CAR OFF AND TRIED TO START IT AGAIN, IT STARTED BECAUSE I KNEW THAT IT WASN'T OUT OF GAS, I HAD A FULL TANK. THERE WAS NO CHECK ENGINE LIGHT ON AT THAT TIME EITHER. I PRECEDED TO GET BACK ON THE FREEWAY AND GOT UP TO 50 MPH AND WENT TO THE NEAREST EXIT AND MY CAR REPEATED THE SAME THING, THIS TIME WITH A JERKING MOTION..THAT WHEN THE CHECK ENGINE LIGHT CAME ON. I MOVED THE CAR TO A SAFER AREA AND CALLED TO GET IT TOWED. IT WAS PLACE ON THE A MACHINE THAT READ P2111 AND P2112. THE AUTO SHOP INFORMED ME THAT IT WAS THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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