Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11421089June 15, 2021
SUSPENSION, UNKNOWN OR OTHER
Service suspension system & dash cracked by recalled airbag that we haven't been notified to fix yet on passenger side. Also small crack starting on drivers side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420511June 10, 2021
ELECTRICAL SYSTEM
This evening while driving the windshield wipers started (while the wipers were in the off position). When using the turning signal it speeds up to approximately 3 times the normal speed. The display says the back hatch is open and the cargo light is on (the back hatch is closed). We turned off the car multiple times and the conditions persist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419972June 7, 2021
POWER TRAIN
Transmission failure at 66,909 miles on 5/19/21. Dealership has original replaced transmission. Our safety was put at risk by breaking down and not being able to move vehicle to a safe location. Advised by service agent at dealership that a lot of 2017 Chevrolet suburban transmissions have had problems. The problem was confirmed by dealership and a remanufactured transmission was installed. I have invoice from dealership describing issue and work done. No warning lamps or messages advised of the problem. Slight Transmission slippage started on 5/18/21 complete failure the next day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419663June 4, 2021
STEERING, WHEELS
The steering pump has plenty of fluid in the reservoir and has been changed regularly. All of the sudden all power assisted steering disappeared when turning to the left making parking nearly impossible causing a great safety concern as this is my only vehicle and now my wife cannot take the truck anywhere. According to other owners, it's a common issue caused by the booster valve sticking shut and when I inquired about repair, I was quoted a part cost of 300 bucks which I don't have at all. Hopefully enough folks report this issue resulting in action taken by NHTSA even though the vehicle is almost 20 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419491June 3, 2021
AIR BAGS
Takata recall. The contact owns a 2012 Chevrolet Suburban. The contact received notification of NHTSA campaign number: 21V051000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted and it was confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419152June 1, 2021
SEAT BELTS
The contact owns a 2015 Chevrolet Suburban. The contact stated while attempting to secure the driver’s side seat belt, the seat belt pre-tensioner failed and fractured at the base and failed to securely latch. The local dealer was notified of the failure. The cause of the failure was not yet determined. The manufacturer was not contacted. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419159June 1, 2021
SERVICE BRAKES
As I first started the vehicle with the brake pedal depressed and the transmission in Park, I heard and felt a grinding similar to what would be heard and felt when the ABS is activated when braking on a slippery surface such as snow or ice. At that point, the "Service Brake Assist" message was displayed in the center of the instrument cluster. I cleared the message to let the vehicle move. Every time that I depressed the brake pedal, the same thing would happen -- grinding similar to what would be heard and felt when the ABS being activated (in between each instance, I would clear the message from the screen). It did not matter if I was going 2 mph or 20 mph, going forward or backwards. I drove up to 25 mph and this also resulted in diminished brake performance - which could put others at risk. In this regard, I do have two videos of the incident. When I shut the car off and opened the driver's door, the Suburban reset and the brake assist system operated normally for the rest of the quarter-mile drive back to its parking spot as though nothing had happened. The vehicle is currently at the dealer for repair. It is important to note that this same issue occurred approximately one year ago and the dealership advised that they had replaced the brake booster sensor at that time. Please reference NHTSA ID Number 11384064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418873May 28, 2021
UNKNOWN OR OTHER
GM has a special coverage TSB for A/C issues relating to a condenser unit and leakage of refrigerant. My 2017 Chevy Suburban has had the same issue just occur at 68,000 miles. Complete loss of A/C. After researching online, this is a VERY common problem. Most instances are just outside of the manufacturer warranty as well. Special Coverage TSB No. 17336-04 covers this issue for specific VIN numbers based on where they were manufactured. Regardless of where manufactured there are MANY other vehicles having the same issue. PLEASE INVESTIGATE. As it is just now getting extremely hot in Georgia, there is no telling how long this has been an issue. And of course, I will need to have the A/C fixed long before any action is realized from this submission.. Hopefully other will benefit from the post!! Thanks for you help and consideration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418749May 27, 2021
AIR BAGS
We need to sell this vehicle, which our company can not do with an open recall on it - the auction company will not allow it. I called Gene Messer Chevy and spoke with Keith & was told they CAN NOT repair yet As recall was listed in Feb, this is affecting our ability to dispose of vehicle in timely manner. My company is AgriSompo North America and the vehicle is located at our Lubbock Texas office.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418615May 26, 2021
FUEL/PROPULSION SYSTEM
We experienced a massive fuel leak from the top of the fuel tank. The car was still able to run, but there was fuel draining all over the place around the bottom of the car. My wife drove the car with our four kids in it for about 50 miles before we knew what was going on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418627May 26, 2021
UNKNOWN OR OTHER
Dash is cracked in multiple places. I am concerned that this would cause a safety issue of plastic projectiles in case of crash and airbag deployment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418515May 25, 2021
POWER TRAIN
The contact owns a 2015 Chevrolet Suburban. The contact stated while driving 20 mph, the vehicle decelerated and stalled. The contact stated that the RPM was elevated while depressing the accelerator pedal however, the vehicle failed to respond. The contact stated that the check engine warning light was illuminated. Bystanders assisted the contact in pushing the vehicle to a safe area. The contact stated that he waited for approximately five minutes before restarting the vehicle and continued driving to his residence. The failure recurred and the process was repeated several times before arriving at his residence. The contact stated that an independent mechanic arrived at his residence and informed him that the transmission needed to be replaced. The vehicle was not yet diagnosed nor repaired. A dealer was not contacted. The manufacturer was informed of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418519May 25, 2021
ENGINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving approximately 75-80 mph, the lifter collapsed and the contact heard the engine rattling. The contact pulled over and contacted the manufacturer, who provided a tow to the dealer. The dealer diagnosed the vehicle with a bent push rod and that the lifter had collapsed. The contact related the failure to the Technical Service Bulletin number: PIP5776C. The vehicle was repaired. The failure mileage was 6,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417887May 20, 2021
UNKNOWN OR OTHER
While driving down the interstate, the sunroof just exploded. There was no other vehicles near or any debris that caused the glass to shatter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417732May 19, 2021
STEERING, ENGINE
The contact owns a 2016 Chevrolet Suburban. The contact stated that while the vehicle was idle, the vehicle made a choking sound as if the vehicle was about to shut-off. The brake pedal was stiff requiring extra effort than normal for the vehicle to come to a stop. While turning left or right at low speeds, the steering wheel was difficult to turn and made an abnormal hissing sound. The contact stated that there was oil leaking from the front-end of the vehicle. The contact took the vehicle to the dealer who diagnosed that the vacuum pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that due to the mileage on the vehicle, the vehicle no longer qualified for the special recall related to the failure. The approximate failure mileage was 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417528May 17, 2021
POWER TRAIN
Gear status indicator does not display selected gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416817May 16, 2021
SERVICE BRAKES
BRAKES FAILED IN A DRIVE THROUGH LINE. SAME ISSUE AS THE RECALL. SUBURBAN HAD THE CORRECTED SOFTWARE UPDATE AND YET IT HAPPENED AGAIN. THIS TIME IT LEAD TO A CRASH REAR ENDING A VEHICLE. NOT ABLE TO GET THE VEHICLE TO STOP IS A SERIOUS SAFETY ISSUE. GM HAS KNOW ABOUT THIS AND THE FIX DIDNT WORK. THIS IS NEGLIGENCE ON THEIR PART.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11416692May 15, 2021
AIR BAGS
I AM CLAIMING THE CHANGE OF THE AIRBAGS, COULD YOU HELP ME IN THIS MATTER, THANKS IN ADVANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416284May 12, 2021
AIR BAGS, UNKNOWN OR OTHER
THE DASHBOARD CRACKED AROUND THE PASSENGER AIRBAG DEPLOYMENT AREA AND ABOVE THE TOP OF THE DRIVER SIDE INSTRUMENT PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416355May 12, 2021
SEAT BELTS
MY DAUGHTER WAS STUCK IN THE BACK SEAT. I WAS UNABLE TO GET HER OUT. THE SEATBELT WAS LOCKED AND UNABLE TO UNLOCK. I HAD TO CUT THE SEATBELT IN ORDER FOR HER TO GET OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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