Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11432342September 9, 2021
AIR BAGS
I am STILL waiting for this recall to be fixed. Why is this taking so long? Every time I drive this vehicle, it is a danger for my passenger due to the defective airbag. It almost seems to me that maybe this is a stall tactic so there will be less of a cost for the repairs due to the less vehicles still on the road. Just my opinion. I would like to know what is taking so long to fix. It is already late 2021 and this vehicle is a 2009. Wow. I guess the safety of the customers is second to the cost of repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432228September 8, 2021
FUEL/PROPULSION SYSTEM
Due to a faulty design, the fuel feed line (GM part # 84200271) has been worn through from vibration resulting in a pin hole in the line at the point where the fuel line is seated in the molded-in clip retainer of the fuel tank. This wear has resulted in raw fuel pouring over the top of the fuel tank and producing a significant risk to life and health from fire and inhalation. The fumes from the raw fuel could be smelled through the A/C vents while driving highway speed (inhalation hazard). Once the vehicle is turned off the fuel leak subsides. However, while idling in park the fuel leak would puddle under the vehicle resulting in a significant and potentially catastrophic fire hazard. While researching the symptoms of my issue, I discovered many complaints of the exact symptoms and findings that I have discovered. I spoke over the phone with a service department employee of a local GM dealership who denied having addressed this issue on other vehicles similar to mine (2015 Suburban LT). I will bring the worn-through fuel feed line to this same dealership to inquire about possible mitigation for this known issue (See service bulletin 17-NA-304). The symptoms that I first noticed were a hard start and the smell of raw fuel in and around the vehicle. No check engine light or other warning messages were displayed to alert me of this failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432193September 8, 2021
POWER TRAIN
Transmission leaked oil and the suv didn’t advice the loss of fluid. Still under repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432071September 7, 2021
ELECTRICAL SYSTEM, STEERING, VEHICLE SPEED CONTROL
At low speeds while steering, the steering wheel locks up for 1 or 2 seconds causing the vehicle to drive in an unintended direction. This is sometimes accompanied by the electrical system rebooting, and sometimes, there is no warnings at all. It has happened to us 4 times in the last six months. The dealer has had the car twice and is unable to reproduce or diagnose. In addition, sometimes the car has rebooted while driving 60 mph on highways. When this happens, it has engaged cruise control at least three times. I don't view this as unsafe as the steering description given above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431905September 7, 2021
UNKNOWN OR OTHER
The front dash had suffered catastrophic cracking and damage from the sun and or heat. The majority of the Dan is so badly cracked and faking apart, a aftermarket dash cover was purchased to cover the unsightly OEM dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431835September 6, 2021
UNKNOWN OR OTHER
The dash has broken apart on the top in front of the driver. It constantly vibrates and makes a loud distracting noise. There is no way to stop this noise and it causes the driver to constantly hold the broken part down with their hand taking their attention off the road. Our Chevrolet dealer inspected it and said they've had lots of similar complaints. He also said it would cost us $2,000 to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431340September 1, 2021
POWER TRAIN
The lifter rods failed on my vehicle that has approximately 8,000 miles on it. The dealer said that this is a known issue and that there is a service bulletin out for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431178August 31, 2021
STRUCTURE:BODY
Dashboard is cracking. I understand the class action was dismissed. But this is so unfair that the customers have to pay to fix for problem caused by material problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431179August 31, 2021
STEERING, ENGINE, ELECTRICAL SYSTEM
Reduced or loss of power steering assist. Steering wheel jerks or kicks back when turning. Service Stabilitrak message with warning chime. Engine stall. IPC going blank or inoperative. Radio/ICS going blank. HVAC going blank. Hood ajar message and/or dome lamps flash when shifting into reverse. Alarm sounds when locking doors or door locks cycling. Wipers continue to run for a short time after turning off and then stop/park in the incorrect location Engine stall and loss of steering almost caused a collision putting mine and others lives at risk. This has happened seven times since I bought the car in July 2021. No warning its going to happen other than dash lights flicker , warning lights on, steering fails, car dies, won't restart. GM has a Technical Service Bulletin #18-NA-161 . I hope you can do something about this serious problem before someone is serious hurt or dies. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430332August 24, 2021
ENGINE, UNKNOWN OR OTHER
The condenser has a faulty design and cracks, causing it to leak flammable R1234YF coolant in the engine bay. Additionally, this leak causes the AC system to stop cooling, thus making the inside of the vehicle a very dangerous place, particularly during summer months, as it is impossible to cool. There are thousands of reports of this issue on all Chevy/GM models between 2015-2020 including tahoe, silverado, suburban, and yukons. The manufacturer has put out a "special coverage 17336" adjustment but it only covers the vehicles up to 60,000 miles and because it's not part of a recall it's not automatically sent out to the owners of the vehicles. Further, a large number of vehicles are well beyond the 60,000 mile limit in the special coverage before the owner ever learns of the issue. According to SAE J1739, "Manufacturers must conduct Failure Mode and Effect Analysis (FMEA) as provided in SAE J1739 (adopted 2009). Manufacturers must keep the FMEA on file for at least three years from the date of creation." I would challenge that chevrolet did not do this FMEA testing or did not do it per standard as it would have shown this issue. Instead they moved forward with production affecting hundreds of thousands of their most popular vehicles from 2015-2020 and resulting in the consumer having to pay an average of $1100 in repair costs due to a known defect from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430195August 23, 2021
SERVICE BRAKES
The contact owns a 2013 Chevrolet Suburban. The contact stated while driving at various speeds, the brake pedal would depress to the floorboard. Additional brake pedal travel would be required to stop the vehicle. The contact stated that no warning light was illuminated. Over the years, the contact had taken the vehicle to several independent mechanics where several brake repairs were performed on his vehicle however, the brake failure persisted. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429992August 21, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The entire electrical system shuts down including lights while driving down the road. No driving light or display at night for about 30 seconds then come back on. System also loses all displays on dash during the day as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429880August 20, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
We had the 2006 Suburban parked with the engine running while our family was just starting to get in. A couple of them noticed a slight smoke smell which we followed and we trailed it to the rear of the vehicle. While I was pulling off a left rear column trim piece to locate where the smoke was coming from, the far rear dome light fixture started dripping melted and burning plastic close by my head. I looked up and saw the rear dome light fixture on fire and flicked it down into the rear cargo area. One of the family was already fetching a fire extinguisher and as they arrived I used it to put out what fire was left in the headliner.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11429592August 18, 2021
UNKNOWN OR OTHER
Hi My 2013 Chevy Suburban's Dash has a crack near the air bag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428843August 12, 2021
STEERING, SUSPENSION, WHEELS
Front passenger Spindle / Thimble that connects the lower ball joint sheared off. Suburban drops to ground, bolt end of lower ball joint hits and breaks through back of wheel that results in a deflated tier. Repair items listed by Chevy Service Center. Replace right lower ball joint Alignment Replace right front steering knuckle Replace right front wheel, monitor and stem, reprogram Replace broken front spoiler Replace RF fender liner With the low speed of travel , about 8mph there were no safety issues. Vehicle and broken steering knuckle has been inspected by Service Agent and Manager at Fred Bean Chevy, Doylestown, PM. Their position is normal wear, "We must have had impact at some time to cause initial fracture". Extended Warranty agrees with view stated from Fred Bean. Our insurance company is sending an agent to inspect. No warning lamps, messages, etc presented in driver display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428610August 10, 2021
UNKNOWN OR OTHER
Multiple cracks in dashboard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428319August 9, 2021
AIR BAGS
Recall no remedy available extended time frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427830August 5, 2021
AIR BAGS
Takata Recall. The contact owns a 2017 Chevrolet Suburban. The contact received notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427836August 5, 2021
ELECTRICAL SYSTEM
The contact owns a 2014 Chevrolet Suburban. The contacts stated while driving at night at an unknown speed, the high-beam headlights were activated to see the roadway. Several unknown warning lights then became illuminated. The vehicle shuddered and jerked for approximately 30-40 seconds before resuming normal driving. The contact stated that the failure occurred after activating the high-beam headlights. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact felt unsafe driving the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 143,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427758August 4, 2021
SERVICE BRAKES, STEERING
Customer has a 2007 Suburban, the steering angle sensor is faulty causing diagnostic trouble code C0455 and traction control inoperative , tested sensor directly to verify fault, the part is no longer available from GM nor aftermarket, it is my professional opinion that there should be a viable part number available from the vehicle manufacturer as this is causing a safety hazard. I’ve reached out to GM corporate and have yet to receive a response. Questions or comments please call [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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