Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11427166July 30, 2021
UNKNOWN OR OTHER
Dashboard cracked at front passenger air bag and steering wheel like many other owners have experienced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426679July 27, 2021
ENGINE, SERVICE BRAKES, STEERING
The vehicle began to shake as if it would shut down. Then, the engine light came on. Then I received three text message alerts. We were shown paperwork regarding the service history that was done at Philips Chevrolet. Now we’re getting alerts regarding work that has to be completed within 7 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426325July 25, 2021
SERVICE BRAKES
Service Brake Assist comes in at random times. Brakes seem unresponsive while in reverse or at slow speeds. Brakes become muddy and non responsive. Very to maneuver. Have had several near misses in parking lots. Never seen this issue with any vehicle ever before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426396July 25, 2021
STEERING
Over 600 miles from home. Started vehicle and " Service power steering- drive with care" message shows. No power steering. Recall performed previously. Attempted to drive. Within 15 miles power steering came back while traveling 55 mph. The next morning in the rain a repeat. This is a very heavy vehicle with 6 passengers. Hard enough to maneuver with power steering on bag roads. GM knows there is a problem but like most big companies, they pay off people to avoid fixing issues. Search online and see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425149July 16, 2021
WHEELS, UNKNOWN OR OTHER
Spare tire hoist wire broke and spare tire was released from vehicle on the highway. Vehicle was doing speed limit of 75mph and spare tire barely missed traffic behind vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424957July 15, 2021
UNKNOWN OR OTHER
2008 Chevy Suburban 1500 LT - the dashboard has cracked for no reason. This vehiclas has NOT been in any accident that could have caused this to happen. The cracks have speard now throughout the top of dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425018July 15, 2021
ELECTRICAL SYSTEM, STEERING
While driving the cars loses all power and you can’t steer. It used to only happen when turn at a slow speed. And now when you’re driving it matter what speed it shuts off and you lose all power. Nothing comes up for service on diagnostic it is very dangerous I have a family have sex and no one can find out what’s wrong with it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424684July 13, 2021
POWER TRAIN
Drove up to a stoplight 4th car in a turn lane, came to complete stop. Some cars closed ranks a little further so i released my foot off the brake and moved up a few more feet and stopped again. The car then accelerated with brake fully depressed and wouldn't stop. I then put gear to neutral Tac was very high maybe 5000. Put car into park and then turned off the engine. Restarted car and continued on my way. Contacted Chevrolet and my dealership for a service diagnosis coming up July19,2021. No image to anyone but I have heard of this problem before a malfunction of electronics controlling the drivetrain. Can something be done before any injury or death occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424349July 12, 2021
STEERING
While turning at driving speed I feel as if I loose control of the steering for a split second. The front wheels feel like they begin to turn without me turning the steering wheel. This has happened at least a dozen times in the 6000 miles I have put on the car. It is extremely dangerous especially on wet roads. I have not reported this to GM. I was searching the internet for a recall and found your website.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424458July 12, 2021
SERVICE BRAKES
My wife and son were traveling on the interstate in Indianapolis and the brakes began to fail in our 2018 Chevy Suburban. The brake pedal was almost impossible to depress to get the vehicle to even slow down. She was afraid that she was not going to be able to stop and get in a crash. Fortunately, she was able to maneuver the vehicle to the shoulder as it finally slowed down enough. She was afraid to go any farther to an exit for fear of not being able to stop down a sloping exit. So she was able to come to a stop on the shoulder of the interstate. Their was a warning light that came on as this was happening, which was the ABS warning light. It was towed to Andy Mohr Speedway Chevrolet and they have diagnosed it as a failed vacuum pump. After doing research, I found that there is a recall on 2018 Chevrolet Suburban for the vacuum pump. However, the VIN on my vehicle wasn't included. The recall number is N192268490. The information listed in this recall sounds exactly was happened to our vehicle causing the very dangerous condition that could have resulted in a tragic crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424193July 10, 2021
POWER TRAIN, SUSPENSION
Hello, While driving my Chevy suburban last week as I was pumping gas with my two year old son in the back seat. I saw smoke leaking and rolling out from the bottom of my vehicle. I had shift the vehicle off and inspected thoroughly. I couldn’t see and understand where this was coming from. It wasn’t the engine block and no check engine lights had come on. So I let the vehicle cool and started her up. No issue until I was a mile or two from my family summer rental and all of a sudden the vehicle felt as though it slipped out of gear. I was left without any power and realized I was smoking again. I pulled or what I would call drifted to the break down lane and pulled my little man out of the vehicle. This happened on Saturday and after almost a week in the shop, the dealership sprung me a nice $5200 price for a transmission. I am now looking and seeing two different recalls for this vehicle. Ironically the these two issues look exactly like the two recalls they have for the power train. [XXX] Illuminated FX Inc [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11423984July 8, 2021
AIR BAGS
The contact owned a 2002 Chevrolet Suburban. The contact stated that while driving at 40 mph, there were cicadas flying towards the front driver side windshield that obstructed the contact's visibility which caused the contact to crash into a utility pole. The air bags did not deploy. The contact was transported to the hospital by ambulance for injuries sustained. A police report was filed. The vehicle was first towed to a towing yard then towed to an auto body shop where the insurance company deemed it totaled. The manufacturer was made aware of the failure and had sent out a field representative to inspect the vehicle and retrieved the event data recorder from the vehicle. The failure mileage was 260,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11423673July 6, 2021
UNKNOWN OR OTHER
I purchased 2007 Chevy suburban on 2014 and a year after the dashboard start with a crack on the side of the passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422899June 30, 2021
SERVICE BRAKES
This car was covered by NHTSA Campaign Number: 19V645000. The repair was completed by the Chevrolet Dealer. The problem has returned and is even more prevalent than before the recall. Bottom line, this repair did NOT fix the issue and this has become a serious safety issue. This is a dangerous situation and someone is going to get injured if Chevrolet does NOT properly fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422993June 30, 2021
VEHICLE SPEED CONTROL
The speedometer issue started 1 year ago, the speedometer shows needle stuck on 0 or all the way down to right side. Now issues with the gas gauge and oil gauge are happening also Mechanic has checked on this and stated that replacement needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422746June 29, 2021
AIR BAGS
Takata Recall. The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The dealer and manufacturer were not made aware of the issue. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422855June 29, 2021
ELECTRICAL SYSTEM
Heated seats randomly turn on and off and goes thorugh the diffeent levels of heat and then off and then back on repeat for hours while driving and is very distracting as have to turn off every 10 sec and have almost crashed multiple times taking me eyes off the road but have to turn off as heat is too much in summer months, this is a known issue in almost ever suburban 01 to 05, how is this not a recall yet, there is massive amount of documentation of this issue online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422494June 27, 2021
FUEL/PROPULSION SYSTEM
We had just completed a 1,000 mile trip for a family emergency. When we arrived at our destination, we found that somewhere during the last 500 miles of the trip, we had developed a fuel leak. After removing the fuel tank, my husband discovered a break in the fuel feed hose, as well as several worn spots in the line and on the top of the fuel tank. We were traveling in 100 degree weather, and I am just thankful at this point that the Suburban did not catch on fire!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422182June 24, 2021
AIR BAGS
Takata Recall. The contact owns a 2008 Chevrolet Suburban. The contact received a recall notice for NHTSA Campaign Number: 21V052000(AIRBAGS); however, upon contacting the dealer, she was informed that the remedy may cause her dashboard to crack and she would be responsible for the repair. The manufacturer was then notified of the matter and confirmed that the dealer would not be held responsible for any cracks or damages to the dashboard. The contact stated that the manufacturer should cover the cost of the dashboard due to the recall. The vehicle had yet to be repaired for the recall. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422158June 24, 2021
ENGINE, UNKNOWN OR OTHER
Purchased the new 2021 Chevrolet Suburban, 4 miles on odometer and left the dealer. Less than 20 minutes from dealer AC stopped working. Called dealer thinking it was small error. While on phone I looked under the vehicle which was now emitting foul burning odors. Noticed a very large amount of oil(1quart+) dripping from everywhere from engine to exhaust mid way down vehicle,oil cooler line was blown off. Towed newvehicle to dealer. Chevrolet wants me to keep this vehicle even though there was a TSB issued last year about this same issue. Chevrolet was supposed to fix before shipping vehicle and demanded dealers to do the same but did not follow its own advice. Now they want me the consumer to take a vehicle that now has 17 miles on it that has been repaired even though the issue was supposed to be remedied by manufacturer. GM/Chevrolet considers this a new vehicle even after major service for a known issue and wants me to marry this vehicle for 6 years of payments. I put down $22500 cash and this is the slap I get as consumer!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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