Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11436150October 9, 2021
SERVICE BRAKES
There is no Brake assist at low speeds. Vacuum pump seems not to be functioning. Hard pedal hard to stop at parking lot speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435996October 8, 2021
ENGINE
Weld on the radiator failed at 50,000. Dealership said they don't know why but this is common in Chevy Suburbans, GM Yukons, and pickups. From research online I saw that there were repair bulletins for earlier year models. Is the problem continuing? Luckily we were close to home when this failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435847October 7, 2021
SERVICE BRAKES
Vehicle brake pedal goes to floor while running 35 MPH or slower at times! I am a mechanic and feels like brake assist system is failing (brake pump)but not all the time! I took to dealer and they could not reproduce problem so sent me on my way. This is a large heavy 8 passenger vehicle and my wife’s so she is scared when this occurs and is now afraid to drive it. This was a $66,000 vehicle that has 64,000 easy highway miles on it and is in mint condition. I ran my vin and there is no recalls on the vin but still has a brake problem. I have all new brake pads and rotors front and rear I do myself as I am a over 30 year mechanic. This is a safety brake issue as I’ve had it happen to me and my wife and it scares you because it takes longer to stop when it occurs!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435851October 7, 2021
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2008 Chevrolet Suburban. The contact stated that while driving at various speeds, the vehicle would shut off without warning. The contact had taken the vehicle to an independent mechanic who was unable to diagnose the failure. The contact has had multiple repairs performed on the engine; however, the failure persisted. The dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434890September 29, 2021
SERVICE BRAKES, UNKNOWN OR OTHER
I brought my vehicle to Chevy dealer and I told service advisor something is wrong with brakes and/or brake assist. The brake pedal feels really stiff at low speeds. After dropping off keys with service advisor at Puyallup WA Chevy Harnish Auto Family I told them it might be something related to brake booster so something vacuum. After waiting for technician to diagnose the service advisor told me it was the vacuum pump and luckily it was covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434507September 27, 2021
SERVICE BRAKES
When placing the car in reverse, the car started to go backwards quickly and I had to put all my weight on the brakes and it took about 40 feet for the car to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434386September 26, 2021
SERVICE BRAKES
While putting car in reverse brake pedal goes stiff and brakes do not function. I would have to take car out of gear to be able to control it. Also happened on highway going forward once but at low speed. Looked online and saw recalls listed but my vin is not in recall. Dealer says they dont know whats wrong and they have another car there with same problem and they cant figure it out and engineers from Chevrolet do not know why it happens. They have told me it could take days of testing at my expense to figure out the problem and my cost to repair their potentially deadly manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434400September 26, 2021
SERVICE BRAKES
Loss of breaking power observed at low speeds. Has occurred three times in recent weeks when accelerating forward into a parking space, and when attempting to brake when coasting in reverse out of an inclined driveway. Brake cannot be depressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434289September 24, 2021
Chest Clip, Buckle, Harness, Other/I am not sure
When car seat us properly installed rear facing, no matter how tight the seatbelt secures the car seat the car seat itself slides into an unsafe reclining position. We used the tethers with no improvement. Also the location of the crotch buckle punches and oftentimes does not latch correctly. This seat is dangerous as littles cannot verbalize what is going on. The cup holders impede proper locking of buckles but are required based on the manual. Should a crash happened I’m convinced a child would be harmed due to the seat shifting in the seat. When it shifts, the feet go up and the head goes down no matter how it’s properly installed (seatbelt or tether) in the rear facing position. We had to stop multiple times on our trip from Tx to PA to adjust the seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433923September 21, 2021
SEAT BELTS
My seat belt recall was not done said they did but did not do it ask them when were going to do it would never call or answer me need them to complete there recall on rear seat defective
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433471September 18, 2021
SEAT BELTS
I purchased my Suburban used in July 2018. In 2019 I realized the pretensioner for the driver's seatbelt doesn't work. I have asked my dealership if they could ask Chevy to pay for this repair, but they said they have to wait for the official recall. In my research, I have learned of other Chevy vehicles (Traverse & Malibu) in 2011 with the same problem. I have not contacted Chevrolet directly with this problem (yet). The flexible steel steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433367September 17, 2021
AIR BAGS
Takata Recall. The contact owns a 2014 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433233September 16, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Have had starter problems since we purchased the vehicle. Starter intermittently loudly grinds when pressed 2-3 times a week and won’t start. Dealership could repeat problem once, but never fixed it. Took vehicle in at least half a dozen times. Never fixed. Car also makes an odd humming when gas is applied. This week, car started and died after driving a foot. Then car wouldn’t start at all. Brakes stiffened up and wouldn’t compress without substantial effort. Everything resolved on its own within 30 minutes. But the very next day, pulled inti position in our alley to back our Suburban into the garage. Put car in reverse. While using the back up cam (that came on like normal when car is in reverse), i applied gas. The car didn’t respond at all (didn’t even rev like what happens when you apply gas while car is in neutral). I applied a touch more gas and car all of a sudden lurched forward with the full force of a V8 engine being floored. I tried to slam on the brakes, but the brakes wouldn’t respond in such a way that i thought my shoe must have gotten stuck. It hadn’t. The brakes did not work. I don’t know how long it would have taken to finally stop because we only had 5 feet to go before we slammed into our neighbor’s house (which is what stopped our vehicle). Car is not drivable and I wouldn’t drive it if it were. It is available for inspection. Will be towed once scheduled.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11433286September 16, 2021
AIR BAGS
On August 21, 2021 My Daughter [XXX], husband [XXX] and myself was in a car accident on the 495 beltway in PG County, Maryland. We where hit from the rear back side (fishtail) on the passenger of vehicle which caused the vehicle to spin across all 4 lanes and hit the guardrail.. The impact caused all of us to be locked inside the vehicle in which I had to physically kick my door open from the inside because I was unable to get out. I was able to get out and go to my husband side (drivers side) because he was bleeding from his head, I had to forcefully pull and pull to open his door because it was also jammed and wouldn’t open. Same for my daughters side(passenger rear).. The entire front of the truck was pushed back, doors, front and back of the vehicle was badly damaged and NOT ONE AIRBAG DEPLOYED.. NOT ONE. My husband was the driver and sustained head injuries with head bleeding and was transported via ambulance to NOVA Fairfax County Hospital. My daughter was transported via ambulance to Washington Hospital Trauma Center. I went to Washington Hospital Center ER but was unable to stay and went to Kaiser Permanente Urgent Care once my daughter was discharged from the Trauma Side of the hospital that night. Geico has determined that the truck is a totally lost and that the damages thus far have exceeded $30,000 but waiting on final approvals of Numbers. We do have a police report. To answer the question above. The airbags failed to deploy in the accident. We could have died. My husband had to get staples in his head and disk are messed up in his back. There where no warnings on the dash board before the crash. The vehicle has been inspected by the insurance company and the police on the scene. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11433135September 15, 2021
POWER TRAIN
My car on lower rpm and lower speed. It does Fishbite Chuggle Misfire Feeling Or Shudder Vibration
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433063September 15, 2021
ENGINE
After getting it serviced for airbag issue at the blasius chevrolet dealership in waterbury, ct. A week later, the car was was shaking while driving back home for work, the ESC message came up, forward collision came up, and traction control message also came up. Dropped it off at the dealership and said it was bad gas. Two days later, I was told that the misfire is caused by the lifter and pushrod was broken and that another 2021 suburban came in with the same issue but was suggesting it was our fault. There has been alot issues L84 engine that the misfire is due to a collapse lifter with less than 20K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432882September 14, 2021
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
When stepping on brake the electrical system went off for several seconds as in the entire dash shut off, then later when driving at low speeds and backing up dash reads stabilizer track and jerks the steering wheel out of hands
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432967September 14, 2021
ENGINE, ELECTRICAL SYSTEM
We have had several incidents of issues with the engine and electrical system. There are as follows: - NO CHECK ENGINE LIGHTS and engine failed. - Engine continues to be sluggish and hesitant. Headlights do not come on when in "auto" and it is dark outside. - Doors lock with the keys inside and the engine is off. - Keys are showing in sleep mode or not present when they are present. The engine went down on May 6, 2021 and I was on the highway with 2 of my children. I could not accelerate. There was traffic and could not keep up. I was able to get the truck to the delearship to have inspected and repair attempted. NO check engine lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432648September 12, 2021
UNKNOWN OR OTHER, POWER TRAIN
the Service 4WD light is the following DTC’s set: SwitchCircuitsetintheTCM • P0700:TransmissionControlModuleRequestedMILIllumination • P2534:IgnitionOn/StartSwitchCircuitLowVoltagesetintheECM On the pdf i have that’s exactly what happend with me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432302September 9, 2021
EXTERIOR LIGHTING
The contact owns a 2016 Chevrolet Suburban. The contact stated while driving at night, the headlights did not function properly and would turn off inadvertently. The vehicle was originally taken to the dealer and diagnosed as headlight failure, and the bulbs were replaced. However, the failure recurred. The dealer was made aware of the failure and the dealer notified the manufacturer of the recurring failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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