Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11442233December 1, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My 2016 suburban is giving false alerts warnings, making my suv unable to change lines on highway or making it hard to do so. Unable to detect rear cross traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442091November 30, 2021
STRUCTURE:BODY
Rear glass hatch hinge separation from glass, passenger side. Vehicle was passed to me after my father passed. Unknown when the hinge separated from glass. This is a safety issue for obvious reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441920November 29, 2021
POWER TRAIN
On Friday evening, I noticed a higher revving noise when accelerating at lower speeds. The noise appeared to resolve at higher speeds. The noise continued into Saturday. After driving approximately 90 miles Saturday, while at highway speeds of 75mph, the engine stopped accelerating and began dropping speed. When pushing the gas pedal, the rpm revved up to 3-4000 immediately with no change in speed. Arriving at the destination quickly, I turned the car off. My husband got in approximately 5 minutes later, turned the car on, put it in drive, and the car immediately went backwards. This happened multiple times even though the car was in drive and the accelerator was pushed. The following morning (Sunday) after being turned off approximately 16 hours, the car cranked and drove normally through the yard about 500 feet. The car was then trailered 100 miles back home where it sits awaiting placement at the mechanic shop for diagnosis. At no point, including while driving, were there any warning signs/lights/noises to indicate the engine was failing. Thankfully children were not present in the car at the time, however this could have been a catastrophic event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441848November 28, 2021
UNKNOWN OR OTHER
The dashboard cracked at the edge of the airbag. Vehicle was not in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440608November 16, 2021
SERVICE BRAKES
The contact owns a 1994 Chevrolet Suburban. The contact stated that while driving approximately 35 mph and applying the brake pedal to stop the pedal suddenly extended to the floor causing the vehicle to crash into the rear of a second vehicle. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The manufacturer and local dealer were not yet notified. The failure mileage was 274,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11440483November 15, 2021
AIR BAGS
I cannot believe we don't have a repair for this yet. It is proven to be fatal, even a 2013 Chev Cruze incident caused a fatality. I want to know something about this fix and I want Chevrolet/GM to start fixing immediately. At this point, I am paying a lien on a vehicle that could be fatal and no one is talking about when it will be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440352November 13, 2021
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Car suddenly swerved, loud knocking started. Multiple system failures started flashing. Forward collision, ECS, traction control, the car was vibrating, jerky. I have multiple videos as well. The dealership literally told me they’d seen a ton of these when I called immediately and then told me to keep driving because the damage was done and if the engine died well then it’s under warranty. I have 3 children under 5 and that is NOT an appropriate answer when I asked about it being safe to drive considering it’s jerky/shaking/knocking, and has multiple systems down. I’ve also googled and joined forums and this is apparently a common issue in the 2021 V8s and Chevy refuses to issue a recall. Would be more than happy to provide videos as well it won’t let me upload them with the photos. Was told it could be weeks before they even have parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440123November 11, 2021
SERVICE BRAKES
Brakes are shuttering at low speeds, and failing at low speeds. While in parking lot, attempting to park in parking space, brakes failed both in reverse and drive, posing a hazard of collision and possibly bodily damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440162November 11, 2021
POWER TRAIN
While driving my vehicle, it started to shudder and shake. The Vehicle acted like it didn’t have any power. I was on top of a hill, and the car would not go. I tried park, drive, reverse and nothing. I had my 8 yo in the car in a dangerous area. I had to put the vehicle in neutral and drift down a hill, hoping no one would be coming to get to a safer place to get help. My car was towed. When they flushed the transmission there was metal shaving, which I now learned this has been an issue with these power trains. My vehicle is just at 60,800, which is just 800 miles over the gmc warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439974November 10, 2021
AIR BAGS
Takata recall. The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439009November 2, 2021
POWER TRAIN
The contact's husband owns a 2016 Chevrolet Suburban. The contact stated that while her husband had merged onto the highway at 30 MPH, the vehicle began to hesitate without warning upon depression of the accelerator pedal. Her husband pulled the vehicle over and attempted to restart the vehicle; however, the failure persisted. The vehicle was initially towed to their home and then to the dealer where they diagnosed the vehicle with a faulty transmission. The manufacturer was notified of the failure and denied covering the cost of the repair due to the vehicle being out of warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438360October 27, 2021
AIR BAGS
The manufacture has not accommodated the repair/replacement of this dangerous part and it has been a lonnnnnnnng time. This is ridiculous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438277October 26, 2021
UNKNOWN OR OTHER
Transmission went out with less than 90,000 miles. I am the original owner, kept up with the maintenance services and never towed anything. I spent $3,800 to rebuild the transmission. This has been a common problem but no recall from Chevrolet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437798October 22, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
I purchased the vehicle in June. On a trip in July the transmission stopped functioning in the middle of a major highway. There was no warning and the car just stopped. After getting it to a service dealer in the state we were traveling in, we were told it was the transmission. The car had less than 34,000 miles on it. Fast forward to today and 4 garage visits later, I know own a vehicle that I am told by service dept could need an entire transmission. At less than 40,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437247October 18, 2021
ENGINE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
The contact owns a 2017 Chevrolet Suburban. The contact stated while driving 10-15 MPH, the check engine warning light illuminated. The vehicle was taken to the independent mechanic who diagnosed that the fuel injectors had failed. Then the vehicle was taken to the dealer who diagnosed that six of the eight fuel injectors had failed and needed to be replaced. The contact stated that the failure had been reoccurring and the vehicle had been shuddering while driving and while reversing. The contact also stated that the vehicle would jump and hesitate to respond when the accelerator pedal was depressed at the stoplight. The contact also stated that the vehicle had stalled while driving on the highway. The manufacturer was notified of the failure but informed the contact that they would not cover the repair under an unknown service bulletin because the VIN was not included. The vehicle was not repaired. The approximate failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436869October 15, 2021
AIR BAGS
TK Holdings Inc. (“Takata”) has decided that a defect which relates to motor vehicle safety exists in the passenger-side frontal airbag inflators installed as original equipment in certain 2007 to 2014 model year Cadillac Escalade, Escalade ESV, and Escalade EXT vehicles; certain Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, and Tahoe vehicles; and certain GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles. The determination was made that the propellant in these inflators may degrade after long-term exposure to high humidity and temperature cycling, which could cause the inflator to rupture during a deployment. SAFETY RISK:
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436874October 15, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2020 Chevrolet Suburban. The contact stated that while operating the vehicle a banging noise was present coming from the engine compartment. Additionally, while driving, the cluster gauges and the air conditioning malfunctioned. The vehicle was later examined by an independent mechanic who diagnosed that the water pump had failed. The vehicle was towed to the local dealer but not repaired. The manufacturer was not notified of the failure. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436416October 12, 2021
AIR BAGS
The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000(air bags) however, the part to do the recall was unavailable. The contact called the local dealer who stated parts were available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified who referred the contact to the NHTSA Hotline. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436488October 12, 2021
SERVICE BRAKES
The recall issues are still happening. It flashes service brake assist. When at low speeds or in reverse the brake pedal will suddenly become very hard to use and it is very unpredictable. Pedestrians, children and other vehicles have been at risk. We have been calling Chevy for nearly a year with the problem. They kept telling us it was fixed. We called again today and they said because our vehicle has 8k too many miles on it, there is a recall service that could have been done before but now we have to pay for it when we have been calling about it often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436267October 11, 2021
SERVICE BRAKES
The Brake Assist failed while driving slow in a parking lot. I could not stop the vehicle and narrowly missed an alert driver . Warning alerted me while it was happening... no advance warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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