Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11447863January 18, 2022
UNKNOWN OR OTHER
I was driving on the interstate and my sunroof exploded. There were few cars around me and I was not under a bridge. I did not see anything coming at the car or see anything drop or fall behind us. Just heard a lot exploding noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446980January 11, 2022
STEERING, SERVICE BRAKES
I am the second owner of the I check my car recall then i took my car to the dealership in Saudi Arabia [XXX] Branch in first time they say we don't accept the recall then I complaint to [XXX] then they give me appointment after that they accept my car and tell me come after 2 hours when I go to take my car they say your car is ready but we need to confirm from GM before we handover the car even they did not provide me any vehicle for the transportation after all this when I bring my car back nothing has been fixed all warnings everything is same my VIN [XXX] Recall Number18V586 Recall Number19V761 Recall Number19V645 please fix problem and INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447110January 11, 2022
ENGINE, POWER TRAIN
Came to a stoplight and the car came to a stop. The car then automatically shifted into park on its own. The car would not shift out of park an the engine would not start. The car just died. Police showed up as I was in the middle of traffic and no one could even get the car to shift into neutral to push it out of the road. Very dangerous situation. Tow truck came and they could not even get the car in neutral. So they had to drag the car onto a flat bed. Dealer has examined the car. The starter was bad, the fuse box was bad but the major issue was in the engine where the lifters went out. To have the lifters go out at less than miles is unacceptable. The dealer commented that they are seeing this issue constantly from 2021 Chevy SUVs. This is a major safety issue in that there is no was to put my 2021 suburban in neutral when this happens to clear the vehicle from a busy highway. Please investigate this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446504January 6, 2022
AIR BAGS
Takata Recall. The contact owns a 2013 Chevrolet Suburban. The contact received a recall notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446274January 5, 2022
UNKNOWN OR OTHER
My dash is completely cracked in several places, I believe it’s a 2 piece dash the section closest to the windshield and the other half has the vents passenger airbag. There is approximately a 1 inch gap between the 2 pieces as well as multiple cracks. Also the rear sensors on the bumper I had replaced one and the part cost me $20 or less. I am disabled and was able to have a friend get under the rear of the truck and change 1 sensor. There still was a code and I had nobody around that could help me and I was due for inspection and thought I may get failed if they see a code. With that I brought my vehicle to Schumacher Chevrolet in Livingston NJ. So they told me I had another bad sensor and I had no way to clear the code so I had them do the repair. They told me the same part I brought for under $20 cost me there almost $300 for the sensor.. Do they have to use their parts or should they had given me the opportunity to get an aftermarket one whether they got it or I got it and then have them finish the job. Needless to say I walked out with a bill around $500. I’m permanently disabled and receive a little money from S.Security every months. That cost my 1/3 of my entire check for the month. I always thought they give you an option or aftermarket parts. I’ve had other vehicles in my life before I was disabled and always was asked. I’m really disappointed in the condition of the dash and the crazy amount for a part. Note I do have a 2008 F-Series Super Duty truck with a little over 108,000 miles and my Suburban only has 89,000 miles yet my Ford dash doesn’t have one crack in the dash. I also had a 1999 Chevrolet Tahoe and sold that in 2010 and got the new truck I mentioned but I have well over 120,000 miles on it and that didn’t have any dash cracks. That should be held accountable obviously it’s an issue with the company or how they are making the dash. My 75th Anniv Suburban should not have dash issues with as much as the vehicle costs. Parts are too $$
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446179January 4, 2022
ELECTRICAL SYSTEM
The service trailer brake system error keeps coming up on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446004January 3, 2022
TIRES, TIRES:SIDEWALL
275/75 r16 tires coming apart on the side walls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446059January 3, 2022
POWER TRAIN
Car is unable to be driven. Transmission needs to be replaced according to chevy dealer, James Corlew, in Clarksville, Tennessee. It has just over 83,000 miles, has never towed anything, not even once. This is clearly a defective transmission as seen in other models/years and Chevy should be covering this. Many, many complaints from other owners regarding this as well as a class action lawsuit that I have read about online regarding this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445394December 29, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Chevrolet Suburban 1500. The contact stated that while driving at approximately 75 MPH, there was a loud explosion coming from the vehicle. The contact noticed that the sunroof had shattered. The contact mentioned that the sunroof was closed and covered and that glass fragments had not entered the cabin of the vehicle. The vehicle was taken to the dealer where the contact was informed that the fracture was caused by a rock striking the sunroof. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445042December 27, 2021
SERVICE BRAKES, POWER TRAIN
Vehicle became hard to stop/pressing brakes while pulling into my garage. Had to stomp the brakes hard to stop. There were no warnings prior to this issue. No check engine alert etc. Upon research, I see that there was a recall for a flaw with the suburban’s powered brake-assist system. When I put in my vin number it states that my vehicle is not included in the recall however this is the exact problem I am experiencing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444683December 22, 2021
SERVICE BRAKES
My wife drives a 2015 Chevrolet Suburban LTZ. The brake pedal would vibrate when pressed going at slow speed or when reversing for weeks leading up to the break failure; however, no service message would appear on the dashboard instrument panel. On December 17, 2021 my wife was driving when someone in another vehicle crossed the highway right in front of her, when she pressed the brakes, they were very hard to press and the 2015 Suburban was not able to stop. Fortunately, she barely missed colliding with the other vehicle. She was able to coast to a slow speed and pull over into the grass and glide to a stop because the brakes would not work. This was the first time that a "Service Brake Assist" message appeared on the dashboard instrument panel. We had the Suburban towed to the nearest Chevrolet dealership. In researching the problem, there has been a recall issued for this type of failure of the brakes for 2015-2018 Chevrolet Suburbans; however, there is no recall for our Suburban according to the VIN #. Failure of the braking system on a vehicle is very dangerous and can result in injury or death. I strongly believe our vehicle, and other vehicles like ours, should be added to the recall list as soon as possible before someone gets seriously injured or dies due to not being able to stop and crashing into another vehicle, person, or object. The Chevrolet dealership says that since our vehicle is not on the recall list, we are responsible for the charges to fix it; however, I believe that the manufacturer (Chevrolet) should pay for the expenses since this seems to be a defect of the parts that are failing, especially since the Suburban is only 6 years old and has less than 100,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444447December 20, 2021
AIR BAGS
Takata recall. The contact owns a 2011 Chevrolet Suburban. The contact received notification of NHTSA campaign number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified and referred the contact to NHTSA. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444084December 17, 2021
ELECTRICAL SYSTEM, SERVICE BRAKES
The Service Trailer Brake System keeps popping up. Keeps dinging off and on whether you push the dismiss button or not. When this is on I question if the electrical brakes will work when I tow our camper. It is very distracting while driving. Safety Concern for sure!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444175December 17, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 45 MPH, the driver’s side low-beam headlight was pointing inward, affecting his visibility of the roadway. The contact stated that the failure later occurred with the passenger’s side low-beam headlight. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the headlights needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443902December 15, 2021
POWER TRAIN
Transmission issue at 160,000 miles and the whole system needs to be replaced. which was told most vehicles from 2014 - 2016 have these issues. such as the suburban, yukon, tahoe, serria, told could cause fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443655December 13, 2021
SERVICE BRAKES
While vehicle is on if parked or driving the service trailer brake warning will come on and go off repeatedly. Happens randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443673December 13, 2021
UNKNOWN OR OTHER
Dash has cracked completely front to back on drivers side, and has several cracks around the air bag on passenger side. Nothing has happened to cause stress on the dash that would cause these cracks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443462December 11, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
The break vacuum pump is going out and making vehicle hard to stop and fuel pump or vacuum is leaking gas and smell inside vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443222December 9, 2021
STEERING
The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving under 5 MPH and pulling into a parking spot, the steering wheel started to feel tight. The contact stated that the power steering warning light illuminated and was flickering on and off before the vehicle lost power steering functionality. The contact stated that the failure lasted for approximately 5 seconds and then returned to normal operation. The contact became aware of NHTSA Campaign Number: 18V586000 (Steering) and linked it to the failure. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure and the contact was informed to wait for the recall notification to arrive in the mail. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442869December 6, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
The system that is failing is on my Suburban is the Trailer Break System, yes it is available for inspection. The continuous alert is distracting to the point of the vehicle being un-drivable and without the trailer break system functioning properly it puts people in danger due to not being able to safely stop while towing. The dealership said they were unable to reproduce the code. The vehicle has not been inspected by anyone except the dealership. Yes, both a visual and audible alert pops up continuously with a loud “ding” and a “Service Trailer Break System” warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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