Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10073840May 18, 2004
TIRES
WHILE DRIVING 75 MPH, THE DRIVER HEARD A LOUD NOISE. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER. THE CONSUMER NOTICED THAT THE DRIVER'S REAR SIDE TIRE BLEW OUT. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE TIRED NEEDED REPLACING. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072711May 17, 2004
ENGINE AND ENGINE COOLING
I HAVE OWNED 2 1996-1997 CHEVROLET SUBURBAN AND HAVE HAD THE INTAKE MANIFOLD LEAK ON BOTH AT ABOUT 85000 MILES. I DID A LITTLE LOCAL RESEARCH AND FOUND THAT THIS IS A VERY COMMON PROBLEM FOR THE VORTEC 5.7 ENGINE. WHEN I CALLED THE DEALERSHIP ABOUT A COOLANT LEAK FROM THE ENGINE AREA, THE SERVICE WRITER SAID THIS WAS MOST LIKELY THE INTAKE MANIFOLD BECAUSE THEY GET THAT ALL THE TIME. TOAY, I NOTICED A COOLANT PUDDLE IN MY DRIVE WAY AND UPON LOOKING INTO IT, MY LATEST 1996 SUBURBAN WITH A VORTEC 5.7 IS LEAKING AT THE INTAKE MANIFOLD. THIS IS A COSTLY PROBLEM TO THE CONSUMER. IT COSTS APPROXIMATELY $500.00 TO HAVE THIS DONE. I NOW MUST MAKE THE DECISSION TO HAVE IT FIXED AT THE DEALER FOR $500 OR TO DO IT MYSELF FOR ABOUT $150.00 AND A DAY OF HEADACHES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072721May 17, 2004
PARKING BRAKE
THE PARKING BRAKE ON MY 2002 CHEVROLET SUBURBAN SEEMS TO HAVE A DESIGN FLAW. WHEN THE BRAKE IS SET THE VEHICLE WILL STILL ROLL FORWARD IN GEAR. THE SERVICE ADVISOR I SPOKE TO AT TEAM CHEVROLET IN ALPHARETTA, GA SAID THAT HE SEES THE SAME PROBLEM EVERY DAY. THE WAY HE EXPLAINED IT IS THAT THE PARKING BRAKE SHOES CAN RUB SLIGHTLY WHEN THE VEHICLE IS UNDERWAY, AND THIS EVENTUALLY WEARS OFF ALL THE FRICTION MATERIAL FROM THE SHOE AND THE BRAKE WILL NO LONGER WORK. MY VEHICLE HAS HAD THIS PROBLEM SINCE IT WAS NEW, AND THE DEALER SAID BRAKE PARTS ARE NOT COVERED UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072745May 17, 2004
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
THE ELECTRONIC BRAKE CONTROL MODULE (EBCM) HAS FAILED ON MY 2001 SUBURBAN. WITHOUT MANIPULATION OF THE ABS RELAY, THE ABS MOTOR RUNS CONTINUOUSLY. THIS FAILURE LEAVE MY VEHICLE WITHOUT USABLE ANTI-LOCK BRAKES (ABS). THIS IS A HEAVY VEHICLE, AND I CONSIDER ABS TO BE A CRITICAL SAFETY SYSTEM. NO UNUSUAL EVENTS OR CONDITIONS PRECEEDED THIS FAILURE. THIS VEHICLE HAS AROUND 47,000 MILES ON IT, AND HAS BEEN IN SERVICE SINCE APRIL OF 2001. REPAIR REQUIRES A PART THAT COSTS $809.28. WITH DEALER SHOP TIME AND A REPLACEMENT VEHICLE, I EXPECT THE REPAIR TO COST ALMOST $1000.00. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072772May 17, 2004
TIRES
BOUGHT 4 BF GOODRICH LONG TRAIL TIRES FOR 2003 1/2 TON CHEVY SUBURBAN 4 WHEEL, IN THE FIRST FEW DAYS OF USE, TIRES EDGE(S) "BITE" AT HIGH SPEEDS 60-70 MPH CREATING LACK OF CONTROL IN MODERATE WINDS, NOT ONLY WAS CAR PUSHED IN MODERATE WIND BUT ACTUALLY WENT OUT OF CONTROL DANGEROUSLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072684May 16, 2004
SUSPENSION, STEERING:LINKAGES:TIE ROD ASSEMBLY
2003 CHEVRLOET SUBURBAN, POSSIBLY OTHER SUVS AND TRUCKS BASED ON THE SAME OR SIMILAR CHASSIS (E.G. SILVERADO) ACCORDING TO PERSONAL RESEARCH: VEHICLE IS VERY DIFFICULT TO CONTROL WITH REGARDS TO STEERING AT FREEWAY SPEEDS AND SOMETIMES EVEN AT LOW SPEEDS AT THE SLIGHTEST INFLUENCE OF "EXTERNAL FORCES" SUCH AS WIND, ROAD GROOVES, ROAD UNEVENESS. FEELS LIKE BUMPSTEER, BUT WITH THE ABILITY OF WIND OR TURBULENCE FROM PASSING LARGE TRUCK TO INDUCE IT. ESSENTIALLY VEHICLE DARTS LEFT AND RIGHT NO MATTER THE STEERING INPUT. DOES NOT OCCUR ON STRAIGHT SMOOTH ROADS. HAS HAPPENED SINCE PURCHASING VEHICLE. TOOK TO DEALER MULTIPLE TIMES AND NOTHING HAS IMPROVED NOR HAS ANY REAL DIAGNOSIS BEEN MADE (THEY REFUSE TO IF YOU INSIST). HAS OCCURED SINCE THE FIRST DAY OF PURCHASING VEHICLE. EXACT SAME PROBLEM WITH 2002 SILVERADO, DISCUSSED AND RESOLVED ON EDMUNDS.COM: HTTP://TOWNHALL-TALK.EDMUNDS.COM/[email protected]@.EF12499 OTHER VERY SIMILAR NHTSA COMPLAINTS/ODI: COMPLAINT # 10045857 "CONSUMER PURCHASED 2003 CHEVROLET SUBURBAN HAS REPEADEDLY TAKEN VEHICLE TO DEALER DUE TO THE VEHICLE SUDDENLY PULLING INTO ON COMING TRAFFIC WHEN MILD WINDS OCCUR." COMPLAINT # 10058005 "WHILE DRIVING AT ANY SPEED AND WHILE MAKING RIGHT OR LEFT STEERING BECAME LOOSE" COMPLAINT # 10025081 (2003 SILVERADO) "WHILE DRIVING THE VEHICLE PULLED TO THE LEFT. THE CONSUMER WAS CONCERNED THAT THE VEHICLE MAY BECOME DIFFICULT TO CONTROL."*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073634May 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
GEAR IS EASILY MOVED FROM DRIVE TO NEUTRAL WITHOUT DEPRESSING THE BUTTON ON GEAR SHIFT. DEALERSHIP AND MANUFACTURER WERE CALLED ABOUT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073574May 13, 2004
VISIBILITY:REAR WINDOW WIPER/WASHER
CONSUMER STATED THAT WINDSHIELD WIPERS WORKED INTERMITTENTLY. WINDSHIELD WIPERS STOPPED WORKING IN THE MIDDLE OF A DOWNPOUR. DEALER WAS CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072551May 13, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
NEW 2004 SUBURBAN HAS THE STEERING COLUMN AND SHIFT LEVER UNLOCKED WHEN VEHICLE KEY IS PUT INTO ACCESORY POSITION WITH NO SHIFT INTERLOCK INTERVENTION. 1ST NIGHT HOME WITH VEHICLE IN THE DRIVEWAY AND EXAMINING VEHICLE FEATURES MY 2 YEAR SOLD SHIFTED VEHICLE INTO NEUTRAL CAUSING VEHICLE TO ROLL BACKWARDS IN DRIVEWAY!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073512May 12, 2004
VEHICLE SPEED CONTROL, STEERING
WHEN DRIVING 40 MPH VEHICLE ACCELRATED AND THE STEERING WHEEL LOCKED UP. CONSUMER WAS ABLE TO STOP THE VEHICLE, AND CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION. MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073550May 12, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN INCLEMENT WEATHER WINDSHIELD WIPERS CAME ON AND OFF ON THEIR OWN. DEALER WAS AWARE THIS WAS AN INTERMITTENT PROBLEM. DRIVER INFORMED THE MECHANIC THIS PROBLEM OCCURRED AND WILL REMAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073458May 11, 2004
SUSPENSION
WHILE DRIVING THERE WAS VIBRATION IN THE STEERING WHEEL. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068494May 8, 2004
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
ANTI LOCKS SYSTEM KICKS IN AT ALMOST EVERY STOP. STARTS TO VIBRATE AT 4 TO 5 MPH. AT DIAGNOSTIC BEFORE WE COULDN'T GET A READING PERIOD, IT WAS ON LIFT STANDING STILL. *AK ABS WAS READIND MOVING AT 3MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068293May 4, 2004
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
ABS MODULE FAILED FOR NO REASON AT 37000 MILES, DEALER SUGGEST REPLACE @ COST OF 1198.00 VERY EXPENSIVE FOR VEHICLE BARELY OUT OF ORIGINAL WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068205May 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAD MY 2004 CHEV SUBURBAN PARKED IN MY GARAGE. MY 8 YEARS OLD DAUGHTER WAS IN THE BACK SEAT LISTENING TO THE RADIO. I HAD THE GEAR IN PARK AND THE KEY IN THE ACCESSORY POSITION SO SHE COULD LISTEN TO THE RADIO. FROM THE BACK SEAT SHE REACHED UP TO TURN OFF THE RADIO AND ACCIDENTLY HIT THE GEAR SHIFT. THE CAR WENT INTO REVERSE. THE DRIVES SIDE REAR DOOR WAS OPEN. WHEN THE SUBURBAN ROLLED OUT OF THE GARAGE THE REAR DOOR CAUGHT ON THE GARAGE DOOR KEEPING IT FROM ROLLING INTO THE STREET, INTO A PEDESTRIAN OR INTO THE HOUSE ACCROSS THE STREET. THERE WERE NO INJURIES. I NOTIFIED GM PRODUCT ALLIGATIONS DEPARTMENT, TIM MILLER, ABOUT THE INCIDENT. HE STATED THAT THIS VEHICLE COULD BE PUT INTO GEAR WITHOUT USING THE BREAK WHEN THE KEY IS IN THE ACCESSORY POSITION. THEY WERE NOT WILLING TO LOOK INTO THIS AS BEING A SAFETY ISSUE. THE OWNERS MANUAL SUGGESTS THAT YOU USE THE ACCESSORY KEY POSITIONING TO "LET YOU USE THINGS LIKE THE RADIO, POWER WINDOWS AND THE WINDSHIELD WIPERS WHEN THE ENGINE IS OFF". I THINK THAT GM NEEDS TO LOOK AT INSTALLING SOME TYPE OF FEATURE THAT REQUIRES THE BRAKE TO BE ENGAGED TO SHIFT THE GREAR OUT OF PARK EVEN WHEN THE KEY IS PLACED IN THE ACCESSORY POSITION SIMILARY TO STANDARD NO. 102 - TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT - PASSENGER CARS, MULTIPURPOSE PASSENGER VEHICLES, TRUCKS, AND BUSES (EFFECTIVE 1-1-68) THIS STANDARD SPECIFIES THE REQUIREMENTS FOR THE TRANSMISSION SHIFT LEVER SEQUENCE, A STARTER INTERLOCK, AND FOR A BRAKING EFFECT OF AUTOMATIC TRANSMISSIONS, TO REDUCE THE LIKELIHOOD OF SHIFTING ERRORS, STARTER ENGAGEMENT WITH VEHICLE IN DRIVE POSITION, AND TO PROVIDE SUPPLEMENTAL BRAKING AT SPEEDS BELOW 40 KM/H (25 MPH). PLEASE ADVISE ON HOW TO PROCEED WITH INSTALLING SOME TYPE OF SAFETY MEASURES IN THE CHEV. SURBAN SO A FATAL INJURY DOES NOT OCCUR.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10045012April 29, 2004
TIRES, TIRES:TREAD/BELT
UPON INSPECTION OF THE TIRES BY THE DEALERSHIP, WHILE DOING AN OIL CHANGE, THEY NOTICED THAT ALL FOUR TIRES WERE EXPERIENCING TREAD SEPARATION. *AK *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068004April 28, 2004
PARKING BRAKE
I AM THE ORIGNAL OWNER OF A 2000 CHEVY SUBURBAN. I HAVE RELIGOUSLY TAKEN THE TRUCK IN FOR SERVICE EVERY 3,000 MILES TO MAC HAIK CHEVROLET IN HOUSTON WHERE I BOUGHT THE VEHICLE. I BROUGHT THE TRUCK IN FOR AN INSPECTION AND WAS TOLD THERE WAS AN INHERANT PROBLEM WITH THE EMERGENCY BRAKES ON ALL 2000 SUBURBANS AND THAT IT WOULD BE $200 TO GET THE TRUCK TO PASS INSPECTION. I CANNOT REMEMBER EVER USING THE EMERGENCY BRAKE SO IT CANNOT BE FROM OVER USE. I THEN READ THAT THOSE WHOM DO HAVE THE PROBLEM FIXED SAY IT LASTS FOR ONLY A 1,000 MILES OR SO. IF IT IS A DESIGN FAILURE OWN UP TO IT AND FIX IT ONCE AND FOR ALL BEFORE SOMEONE GETS HURT. IF NOT WHEN YOU SELL THE VEHICLE TELL THE PROSPECTIVE BUYER THE EMERGENCY BRAKES DO NOT WORK AND WE HAVE NOT FIGURED OUT HOW TO FIX THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068028April 28, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM, STEERING:LINKAGES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR, SERVICE BRAKES, AIR:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, AIR:DISC:PADS, SERVICE BRAKES, AIR:DRUM, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, POWER TRAIN:DRIVELINE:DRIVESHAFT, SUSPENSION:FRONT:KING PIN, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
1999 CHEVROLET SUBURBAN. AS OF 4/28/04 WITH ONLY 47K MILES, A/C COMPRESSOR DEFECTIVE & DEALER WILL NOT REPLACE IN SPITE OF SEVERAL ATTEMPTS TO REPAIR BEFORE WARRANTY EXPIRED, AS SOON AS 3 MONTHS AFTER PURCHASE IN OCTOBER OF 2002. REPLACED BRAKES 3 TIMES AT OUR EXPENSE. DEALER (BOB NEILL PONTIAC IN WINSTON-SALEM, NC REFUSED TO REPAIR UNDER WARRANTY), STEERING PROBLEMS, ATTEMPTED REPAIR, AGAIN AT OUR EXPENSE. REPLACED DOOR LOCKS AND WINDOW MECHANISM'S AT OUR COST. TOTAL PIECE OF JUNK. WILL NEVER BUY FROM BOB NEILL PONTIAC IN WINSTON-SALEM, NC AGAIN & WILL NEVER BUY ANOTHER GM PRODUCT. JUST BOUGHT ENTIRE FLEET (6 TRUCKS) FROM CHEVY. DEALER N KERNERSVILLE, NC). WAITING WITH BAITED BREATH FOR THE ENTIRE LOT TO BREAK DOWN. COMPLETELY DISGUSTED WITH GM.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10071686April 27, 2004
ELECTRICAL SYSTEM:WIRING
WHILE MAKING A TURN LIGHT CAME ON INDICATING BRAKE SYSTEM FAILURE IN A MATTER OF SECONDS. THEN, EVERYTHING SHUT DOWN. CONSUMER LOST THE ABILITY TO STEER OR BRAKE. AFTER STRUGGLING CONSUMER MANAGED TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. AFTER WAITING A FEW MINUTES CONSUMER ATTEMPTED TO RESTART THE VEHICLE, BUT IT WOULD NOT TURN OVER. IT HAD NO POWER. CONSUMER HAD THE VEHICLE TOWED TO A CHEVROLET DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT A SHORT IN A FUEL PUMP WIRE CAUSED A FUSE TO BLOW OUT, WHICH IN TURN, SHUT DOWN THE ENTIRE SYSTEM. CONSUMER STATED THAT DEALER PUT VEHICLE ON THE DIAGNOSTIC MACHINE, AND THE MAIN COMPUTER SHOWED NO FAILURE. HOWEVER, PRIOR TO THIS INCIDENT THERE HAD BEEN SOME OTHER ELECTRICAL PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067828April 26, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPER BLADES WOULD PERIODICALLY QUIT DURING A LIGHT RAIN. WOULD USUALLY START BACK AFTER TURNING WIPERS OFF AND ON AGAIN. LAST TIME DURING A DRIVING RAIN STORM ON I-10 WITH 18 WHEELER CLOSE BEHIND, WIPER SYSTEM COMPLETELY STOPPED. A VERY HELPLESS FEELING AND DANGEROUS SITUATION. WIPER MODULE WAS REPLACED THE NEXT WEEK. THIS SHOULD BE A RECALL. TALKED TO DEALER AND THEY WERE AWARE OF SEVERAL CARS WITH SIMILAR SITUATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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