Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10063990March 27, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:FRONT, STEERING:HYDRAULIC POWER ASSIST:PUMP, SUSPENSION:REAR
I OWN A1997 CHEVY SUBURBAN LT. WE ASKED A LOCAL CHEVY DEALER TO FIX THE DOORS TO CLOSE PROPERLY, WHICH THEY CLAIMED TO DO. I NOTICED THAT THE DOOR DID NOT LINE UP AND THEY SAID THEY ADJUSTED THE STRIKE PLATE. EVIDENTLY THAT MEANS THEY USED A SLEDGE HAMMER. MY WIFE WAS DRIVING DOWN THE ROAD AND ONE OF THE LOCKED DOORS OPENED UP AS SHE WAS DRIVING DOWN THE ROAD. LUCKILY MY 4 YEAR OLD SON WAS IN HIS CARSEAT. IT HAS HAPPENED TWICE. SHE COULD NOT RECLOSE THE DOOR AND SO SHE TIED IT SHUT. I FOUND THAT THE DOOR LATCH WAS STILL SHUT. I HELD THE HANDLE UP AND MANUALLY LIFTED THE LATCH AFTER WHICH THE DOOR WOULD CLOSE. ANOTHER SAFTEY ISSUE; WHILE DRIVING DOWN THE ROAD THE STEERING WHEEL JERKS SUDDENLY TO THE RIGHT. I LIVE IN A MOUNTAINOUS AND OCCASIONAL SNOW AREA. I WORRY THAT WITH THE STEERING WHEEL JERKING, AND SOMETIMES IT HAS SENT ME TOWARDS THE LANE NEXT TO ME, THIS COULD BE A SERIOUS PROBLEM. I HAVE ALSO HAD THE POWER STEERING PUMP REPLACED ONCE AFTER THE SHAFT COMPLETLY SEPERATED FROM THE PUMP WHILE I WAS DRIVING DOWN A STEEP MOUNTAIN WITH 7 BOYSCOUTS FROM A CAMPING TRIP IN THE SNOW. LET ME TELL YOU IF THAT HAD BEEN MY WIFE IN THE CAR SHE PROBABLY WOULD HAVE BEEN DOWN THE SIDE OF THE CLIFF. IN 2 1/2 YRS. I HAVE REPLACED THE FOUR WHEEL DRIVE ACTUATOR, DOOR HANDLES, TRANSMISSION, REAR END SEALS AND AXLE, FRONT END, A/C EVERYTHING,WINDSHIELD WIPER SWITCH OF SOME SORT,BRAKES EVERY 20,000 OR SO, THEY TELL ME THE HEAD GASKET IS BAD,THERE IS A WHINING SOUND I THINK IS THE FAN CLUTCH,AND NOW IT LOOKS LIKE ITS EITHER THE U JOINTS OR THE LIMITED SLIP CLUTCHES, HUB OR BOTH. I DO NOT FEEL THAT MY WIFE AND CHILDREN ARE SAFE IN THIS CAR. ALL LAMB CHEVROLET OF PRESCOTT VALLEY AZ HAS SAID IS THEY WARRANTY THEIR VEHICLES TO 36,000 MILES. THEY OFFERED TO SELL ME ONE OF THEIR NICE NEW TAHOES. WHICH HE CLAIMS THEY HAVE IMPROVED. OH YEA THE SALES PRICE IS 42,000. ON A 36,000 VEHICLE BECAUSE I AM UPSIDE DOWN ON THE CAR THEY SOLD ME 2 YEARS AGO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065045March 26, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER STATED THAT WHILE DRIVING ABS BRAKES MALFUNCTIONED. HAD DIFFICULTY IN STOPPING THE VEHICLE. CONSUMER CALLED DEALER, AND WILL TAKE VEHICLE TO DEALER FOR AN INSPECTION IN A WEEK. CONSUMER CHECKED THE INTERNET, AND FOUND THAT THERE HAD BEEN RECALLS ON ABS BRAKES ON THIS MAKE, MODEL AND YEAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063776March 24, 2004
SEAT BELTS:FRONT:RETRACTOR
THE SHOULDER STRAP FOR THE FRONT PASSENGER DOES NOT PULL TIGHT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063679March 23, 2004
TIRES
I RECENTLY PURCHASED A 2003 CHEVY SUBURBAN EQUIPED WITH FACTORY INSTALLED WRANGLER AT 265/70/17 TIRES.WHILE TOWING A BOAT IN A SNOW SQUALL,I LOST ALL TRACTION ON AN OVERPASS RESULTING IN THE LOSS OF THE BOAT,MOTOR AND TRAILER UPSIDE DOWN IN A DITCH.FORTUNATELY THE VEHICLE AND WE SURVIVED,BUT THE $15,000 BOAT WAS A TOTAL LOSS.ALSO WHILE BACKING DOWN A BOAT RAMP THAT WAS SLIPPERY,WE ALMOST ENDED UP IN THE RIVER AS WE SLID MOST OF THE WAY DOWN THE RAMP.AFTER I EXITED THE VEHICLE,IT SLID ANOTHER 5 FEET ONLY STOPPING WHEN IT HIT THE SAND AT THE WATER'S EDGE.AFTER PUTTING LARGE STONES BEHIND THE REAR WHEELS,WE WERE ABLE TO GET THE BOAT ON THE TRAILER,ONLY TO EXPERIENCE NO TRACTION AT ALL EVEN IN FOUR WHEEL DRIVE WHILE TRYING TO GET UP THE RAMP.AFTER MUCH TIRE SPINNING WE WERE FINALLY ABLE TO INCH OUR WAY UP THE RAMP.WE SEEMED TO BE ONLY ONES HAVING THIS MUCH TRACTION PROBLEMS AS A FEW VEHICLES LAUNCHED AND RETRIEVED BOATS AFTER US WITH LITTLE DIFFICULTY.THESE TIRES MAKE NO SENSE ON A VEHICLE THAT SPENDS THE MAJORITY OF THE TIME ON THE HIGHWAY AND NOT IN A MUD HOLE,THE TRACTION SEEMS TO DISAPPEAR ON WET OR SLIPPERY SURFACES.I HAD TWO SETS OF FIRESTONE STEELFLEX TIRES ON MY PREVIOUS SUBURBAN AND NEVER ONCE HAD PROBLEMS WITH TRACTION LIKE I DO NOW.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10062665March 20, 2004
ENGINE AND ENGINE COOLING:ENGINE
I HAD A 2001 CHEVY SUBURBAN WITH AN OIL CONSUMPTION PROBLEM. IT USED 1 TO 2 QUARTS OF OIL EVERY 2000 MILES. AFTER SEVERAL COMPLAINTS TO THE DEALER AND GM I WAS FORCED TO FILE A LAWSUIT WHICH WAS HEARD BY AN ARBITRAITOR. I WAS AWARDED FULL MSRP VAULE OF THE VEHICLE WHILE GM MAINTAINED THEIR POSITION THAT NOTHING WAS WRONG EVEN AFTER FAILING THEIR OIL CONSUMPTION TEST. I NOW HAVE A 2002 2500 SUBURBAN WITH NO PROBLEMS. THE ENGINE IN THE 2001 1500 SUBURBAN HAS AN OIL CONSUMPTION PROBLEM !!! DEALER STILL REFUSES TO REFUND EXTENDED WARRANTY MONIES . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062711March 20, 2004
ELECTRICAL SYSTEM:WIRING
1996 CHEVROLET SUBURBAN, SIDE MIRROR REMOTE CONTROL IN DRIVERS DOOR PANEL CAUGHT ON FIRE. I TORE OUT THE PANEL AND CUT THE WIRES TO REMOVE IT BEFORE THE TRUCK CAUGHT COMPLETELY ON FIRE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10062503March 18, 2004
SEATS
SEAT WELD BROKE ON DRIVERS SEAT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062501March 18, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPER QUIT IN THE MIDDLE OF A SNOW STORM.WIPERS WILL START THEN GO OFF AND NOT RESTART.NEVER KNOW WHEN THEY WILL WORK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062538March 18, 2004
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
REAR TAILGATE LATCH NOT WORKING. CAN'T OPEN TAILGATE AT ALL. HAD BEEN "CATCHING" FOR A FEW MONTHS BEFORE BECOMMING INOPERABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063482March 18, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
FUEL INJECTION SYSTEM INJECTORS FAILED TWICE. AS A RESULT, VEHICLE STALLED. THE PART WAS REPLACED FOUR TIMES,HOWEVER PROBLEM STILL EXISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062410March 17, 2004
TIRES, TIRES:SIDEWALL
WHILE DRIVING HOME FROM WORK, MY REAR PASSENGER FIRESTONE WILDERNESS LE TIRE BLEW OUT ON MY 2002 CHEVROLET SUBURBAN. THE ENTIRE SIDE THAT IDENTIFIES THE MAKE OF THE TIRE BLEW OUT. THE BLOWOUT AREA TRAVELS IN A PERFECT CIRCLE AROUND THE MANUFACTURER IDENTIFIED AREA. THE TREAD IS STILL IN GREAT CONDITION. I WAS NOT TRAVELING FAST ON MARCH 16, 2004, IF I WAS THIS COULD HAVE CAUSED A VERY BAD ACCIDENT OR EVEN FATALITY. I TRAVEL WITH THIS VEHICLE TO FLORIDA TWICE A YEAR AT SPEEDS OF UP TO 80 MPH. I AM VERY CONCERNED ABOUT THE SPARE AND REMAINING THREE TIRES. PLEASE LET ME KNOW IF THERE HAVE BEEN ANY OTHER REPORTED CASES REGARDING THIS MAKE OF TIRE. ALSO, IS THERE CONTACT INFORMATION TO CONTACT FIRESTONE TIRE? *NM *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063357March 17, 2004
STEERING
WHILE DRIVING AT 25 MPH CONSUMER HEARD A POPPING SOUND COMING FROM UNDER THE HOOD OF THE VEHICLE. THEN, THE CONSUMER WAS UNABLE TO STEER. CONSUMER WAS ABLE TO SPIN THE STEERING WHEEL ON THE COLUMN WITHOUT TURNING THE TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054089March 17, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHEN MAKING A RIGHT OR LEFT TURN, THE STEERING FAILED. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062106March 13, 2004
PARKING BRAKE
I RECENTLY TOKK MY 2001 CHEV SUBURBAN TO THE DEALERSHIP FOR MISC REPAIRS. ONE OF WHICH WAS THAT THE EMERGENCY/PARKING BRAKE NO LONGER HELD THE VEHICLE AT ALL. EITHER IN FORWARD OR REVERSE. ONE DAY I WENT TO USE IT AND IT DIDN'T WORK AT ALL. HOW LONG HAD IT BEEN THIS WAY? I RARELY, IF EVER, USE THE PARKING BRAKE SO I ASSUMED IT WAS BROKEN AND WOULD BE COVERED UNDER WARRANTY SINCE THE VEHICLE IS ONLY 2.5 YEARS OLD AND ONLY HAS 18,900 MI. THE DIAGNOSIS WAS THAT THE PARKING BRAKE NEEDED "ADJUSTMENT" AND THIS WAS A NORMAL WEAR CONDITION AND WOULD COST ME $65. I FELT I HAD NO CHOICE TO NOT HAVE MY BRAKES WORK, SO I COMPLIED. IT WAS SUGGESTED BY THE SERVICE ADVISOR TO USE IT MORE OFTEN AND THAT WOULD KEEP IT IN ADJUSTMENT? I FEEL THERE IS SOMETHING WRONG WITH THIS BRAKE OR VEHICLE DESIGN, ESPECIALLY AFTER READING OTHERS COMPLAINTS ON THIS WEBSITE. I HAD MY PREVIOUS VEHICLE FOR 11 YEARS AND 90K MILES AND NEVER HAD AN ISSUE WITH A PARKING BRAKE. THIS IS NOT SOMETHING THAT YOU CAN AFFORD TO GO TO USE AND FIND OUT IT DOESN'T WORK! BASED ON THE NUMBER OF COMPLAINTS I URGE YOU TO LOOK INTO THIS DANGEROUS SITUATION - NOT TO MENTION COSTLY TO THE CONSUMER FOR NO REASON AT ALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062108March 13, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I RECENTLY HAD THE FUEL PUMP UNIT REPLACED ON MY 2001 SUBURBAN FOR THE 2ND TIME. THE VEHICLE IS ONLY 2.5 YEARS OLD WITH 19,000 MILES. THIS IS A VERY DANGEROUS PROBLEM BECAUSE THE VEHICLE JUST SHUTS DOWN WHILE DRIVING AND WILL NOT RESTART. THIS MOST RECENT TIME I WAS IN THE MIDDLE OF RUSH HOUR TRAFFIC ON THE UPSLOPE OF A HWY BRIDGE. LUCKILY I WAS NOT REAR ENDED WHILE WAITING FOR ASSISTANCE. I FEEL THERE IS SOME TYPE DEFECT IN THIS PRODUCT. I EVEN ASKED THE SERVICE ADVISOR AT THE DEALERSHIP IF THIS IS A COMMON PROBLEM AND HE SAID YES. PLEASE INITIATE AN INVESTIGATION INTO THIS ISSUE. TO HAVE THIS PROBLEM 2X WITHIN 2.5 YEARS IS DANGEROUS AND UNREASONABLE. I SAW THE WARRANTY PAPERS AND IT COST OVER $500 EACH TIME TO REPLACE THE FUEL PUMP. WHEN IS IT GOING TO GO OUT NEXT? WHERE WILL I BE? AND WHO IS GOING TO PAY FOR IT WHEN THE CAR IS SOON OUT OF WARRANTY?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061695March 9, 2004
SEATS:FRONT ASSEMBLY:RECLINER
WHILE VEHICLE WAS PARKED CONSUMER ENTERED THE VEHICLE, AND THE DRIVER SEAT RECLINED BACKWARDS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061699March 9, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TRANSFER CASE MALFUNCTIONED, CAUSING IT TO GO FROM 4-WHEEL DRIVE TO 2-WHEEL DRIVE BY ITSELF. THIS HAS OCCURRED ON SEVERAL OCCASIONS. THE MOST RECENT OCCURRENCE RESULTED IN LOSS OF CONTROL, AND ALMOST CAUSED A CRASH. DEALERSHIP SERVICED VEHICLE 3 TIMES, AND REPLACED THE SWITCH AND THE BOX, BUT THE PROBLEM RECURRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060862March 9, 2004
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY
FUEL - GAS TANK LEAK AFTER REFUELING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060670March 8, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
WHILE ATTEMPTING TO DEPART FROM PICKING UP OUT TRAVEL TRAILER, BOTH THE POWER STEERING AND BRAKES WENT OUT ON OUR 2500 4 WHEEL DRIVE SUBURBAN. THE ONLY THING THAT STOPPED THE SUBURBAN WAS THE TRAILER'S BRAKES. LUCKLY WE WERE STILL IN THE PARKING LOT AND THEREFORE GOING SLOW. UPON EXAIMINATION, I PULLED THE SURPINETINE BELT OFF AND THE POWER STEERING PULLY AND SHAFT CAME OFF. FROM WHAT I UNDERSTAND THE STEERING AND THE BRAKES ARE CONNECTED. THIS CAN ALSO HAPPEN WHEN THE BRAKE BOOSTER GOES OUT. THE GOOD THING IS THAT THIS NOT ONLY HAPPENED IN TOWN BUT NOT ON THE FREEWAY GOING DOWN A GRADE PULLING A 9,000 LBS TRAILER. I HAVE REPLACED THE POWER STEERING PUMP AND AM IN THE PROCESS OF HAVING THE BRAKES BLEED AS THEY DON'T "FEEL" RIGHT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060482March 5, 2004
PARKING BRAKE
PURCHASED 2000 SUBURBAN USED IN 2002 WITH 37K MILES. I HAVE REPLACED THE REAR BRAKES AND EMERGENCY BRAKES 2 TIMES AND IS NEEDING REPLACED AGAIN AT 80K MILES. DEALER IS UNWILLING TO CONCEDE PROBLEM WITH DESIGN OR COMPONENTS AND JUST SAYS IT IS THE NATURE OF SOME VEHICLES AND THEY HAVE SOME CUSTOMERS THAT HAVE TO REPLACE THERE BRAKES AND EMERGENCY BRAKES EVERY 15K. THIS IS UNACCEPTABLE AND DANGEROUS. I AM FRUSTRATED AT SPENDING $700 EVERY FEW THOUSAND MILES, AND AM LOOKING AT SWITCHING BACK TO JAPANESE BRANDS!!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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