Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10080502July 7, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
AFTER FILLING UP WITH GAS AT SAM'S, I DROVE DOWN TO THE SAMS STORE TO MAKE PURCHASES. WHEN I RETURNED TO MY VEHICLE, A POOL OF GAS WAS UNDERNEATH AND BESIDE MY SUBURBAN CAUSING A HUGE FIRE HAZARD. THE FIRE DEPT. WAS CALLED TO THE SCENE AND OFFERED TO ESCORT US TO OUR CHOICE OF REPAIR LOCATION. THE LOCAL CHEVROLET DEALERSHIP REPLACED THE FUEL MODULE WHICH THEY SAID HAD "GONE BAD" AND CAUSED FUEL TO BE PUMPED OUT OF THE TANK. THE POSSIBLE HAZARDS TO ME AND MY FAMILY ASSOCIATED WITH THIS FUEL LEAKAGE TERRIFY ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081452July 7, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
WHILE DRIVING 60 MPH VEHICLE LOST POWER . AS A RESULT, CONSUMER HAD TO ENGAGE THE VEHICLE INTO NEUTRAL AND COAST OVER TO THE SIDE OF THE ROAD. DEALER STATED THAT FUEL INJECTION SYSTEM MALFUNCTIONED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080535July 7, 2004
STEERING
I PURCHASED A 1999 SUBURBAN ON FEB. 28, 2004. WHEN WE TEST DROVE THE VEHICLE IT DID NOT SEEM TO HAVE ANY PROBLEMS. ON THE WAY HOME IT STARTED WANDERING ALL OVER THE ROAD AND THE STEERING WHEEL WOULD JERK. WE THOUGHT MAYBE IT NEEDED POWER STEERING FLUID OR PERHAPS TIRES. ON MARCH 11, 2004(TWO WEEKS LATER) I WAS WAS DRIVING DOWN THE HIGHWAY AND GLANCED DOWN AT MY CLOCK. WHEN I LOOKED BACK UP THE VEHICLE HAD VEERED INTO THE WRONG LANE. WHEN I TRIED TO GET BACK INTO MY LANE THE STEERING WHEEL JERKED TO THE RIGHT, WAY OVER CORRECTING ITSSELF. I TRIED TO STRAIGHTEN IT BACK OUT BUT IT OVERCORRECTED AGAIN AND CAUSED ME TO GO INTO THE DITCH AND ROLL.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10080418July 6, 2004
SERVICE BRAKES, HYDRAULIC
I WAS RECENTLY INFORMED BY MECHANIC AS I TOOK MY VEHICLE IN FOR INSPECTION THAT IT COULD NOT BE PASSED DUE TO "EMERGENCY BRAKE" ISSUE. I DO NOT USE MY EMERGENCY BRAKE YET THE REAR ROTORS AND BRAKE SHOES HAVE WORN BEYOND USE. I WAS ALSO INFORMED BY THE MECHANIC THAT 3 OUT OF 4 OF THEIR CUSTOMERS WHO OWN THE SAME MAKE/MODEL OF VEHICLE (2000 CHEV SUBURBAN) HAVE HAD THE SAME PROBLEM. ALTHOUGH I AM NOT AWARE OF ANY "SAFETY RECALL" I AM CURIOUS TO KNOW IF ANY OTHERS HAVE COMPLAINED. BECAUSE I WAS NOT AWARE THAT MY BRAKES WERE WEARING, THIS COULD HAVE POSSIBLY RESULTED IN AN ACCIDENT WHEN I MAY HAVE NEEDED TO USE THEM. ALSO INFORMED THAT THE BRAKE ISSUE COULD CAUSE POOR FUEL EFFICIENCY. NOT GOOD IN THIS DAY & TIME (GAS IS TOO EXPENSIVE.). ANY HELP/INFO YOU COULD ADVISE AT THIS POINT IS GREATLY APPRECIATED. THANK YOU IN ADVANCE FOR YOUR HELP. /TM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080431July 6, 2004
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
THE FUEL INJECTION PUMP HAS FAILED AGAIN ON MY 1997 CHEVY SUBURBAN, 6.5 LITER DIESEL ENGINE. I HAVE OWNED THIS CAR FOR TWO YEARS. THE VEHICLE HISTORY FROM MY DEALERSHIP SHOWS THIS WILL BE THE 6TH FUEL INJECTION PUMP TO BE INSTALLED ON THIS VEHICLE, ALL OF WHICH ARE COVERED BY GM'S 120,000 FACTORY WARRANTY & A 12 MONTH 12,000 MILE SERVICE GUARANTEE AFTER THE 5TH PUMP WAS INSTALLED. AUGUST OF 2003, THE PUMP FAILED WHILE DRIVING IN MY NEIGHBORHOOD & WAS REPLACED WHEN THE MILEAGE WAS AT 116,503, UNDER FACTORY WARRANTY. JUNE 27, 2004, AND MILEAGE OF 128,300 (11,800 MILES LATER) THE PUMP HAS FAILED AGAIN. THE PUMP FAILED ON A VERY BUSY & DARK STREET AT NIGHTTIME ON A BEND IN THE ROAD AS I WAS DRIVING HOME WITH MY WIFE & TWO KIDS IN THE CAR. WHEN IT FAILED THE ENGINE DIED AND WE WERE STUCK IN TRAFFIC. THE CAR IS BLACK AND IT WAS DARK, UNABLE TO MOVE, WE WERE ALMOST REAR ENDED BY SEVERAL CARS COMING UP THE HILL AND ROUNDING THE BEND IN THE ROAD. EVENTUALLY I WAS ABLE TO GET THE CAR STARTED AND IT RAN JUST ENOUGH TO ALLOW ME TO GET THE CAR OUT OF HARM'S WAY BEFORE DYING AGAIN. I THEN HAD IT TOWED TO THE DEALERSHIP THAT HAD PERFORMED THE LAST FUEL INJECTION PUMP. AT THIS POINT, IT IS STILL IN THE SHOP AND THE SERVICE WRITER TOLD ME THAT INJECTION PUMP HAD GONE BAD AND THAT HE IS CURRENTLY WAITING FOR WARRANTY APPROVAL FOR REPLACEMENT AS WELL AS THE NEW PUMP ITSELF TO ARRIVE. I HAVE SPOKEN TO MANY OWNERS OF CHEVY AND GMC TRUCKS AND SUBURBANS WITH THE 6.5 LITER DIESEL, YEARS 1994-1999, VIA THE FOLLOWING WEBSITE HTTP://THEDIESELPAGE.COM. APPARENTLY, THIS IS A VERY COMMON PROBLEM THAT GM SHOULD RESOLVE. TO DATE, GM HAS ONLY INCREASED THE FACTORY WARRANTY FROM 100,000 MILES TO 120,000 IN AN ATTEMPT TO MAKE GOOD. THIS IS STILL A SERIOUS SAFETY ISSUE WHEN YOU LOSE POWER AND BECOME A SERIOUS SAFETY HAZARD IN TRAFFIC. GM NEEDS TO COME UP WITH A PERMANENT FIX THAT PREVENTS THIS FROM HAPPENING AGAIN, NOT JUST ONE THAT LASTS FOR A FEW MILES AND THEN HAPPEN ALL OVER AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073841July 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATED THAT HIS 2 YR OLD SON WAS ABLE TO PULL HIS VEHICLE OUT OF PARK WITHOUT STEPPING ON THE BRAKES. HE STATED THAT THE CHILD WAS IN THE VEHICLE AND WAS APPARENTLY PLAYING WITH THE GEAR SHIFTER. HE THEN MOVED THE SHIFT LEVEL CAUSING THE VEHICLE TO ROLL BACKWARD HITTING A POLE AND BENDING HIS FRONT PASSENGER SIDE DOOR. HE STATED HE DOES NOT THINK THIS VEHICLE HAS A SHIFT INTERLOCK, WHICH WILL NOT ALLOW THE GEAR SHIFTER TO BE MOVED WITHOUT STEPPING ON THE BRAKES FIRST. HE STATED HE TOOK THE VEHICLE TO THE DEALER AND THEY DID NOT KNOW THIS EITHER. THE CONSUMER STATED THE INTERLOCK ONLY WORKS WHEN THE KEY IS IN THE IGNITION TO DRIVE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10080321July 2, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP WIRES EXPERIENCED AN ELECTRICAL SHORT. AS A RESULT, THE FUEL TANK PRODUCED A HOLE, CAUSING LEAKAGE WHEN PUTTING IN FUEL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079021June 29, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING AT HIGH SPEED FUEL PUMP WENT OUT ON MY 2000 CHEVROLET SUBURBAN WHICH HAS 54.000 MI. IT WAS SOFTLY RECOMMEDED THE FUEL FILTER BE CHANGED AT 30,000. HOWEVER THE DEALER AND GM IS AWARE OF THE FUEL PUMP PROBLEM. THE REPAIR WAS $812.00 VERSES $34.OO FOR A FUEL PUMP. THE PUBLIC SHOULD KNOW THAT THIS COULD OCCUR. MANY WOMEN W/CHILDREN DRIVE THIS VEHICLE. THERE SHOULD BE A STRONG WARNING BEFORE LIVES ARE LOST. BUT OF COURSE THE DEALERSHIP WOULDN'T PROFIT AS MUCH IF ALL THE FUEL FILTERS WERE REPLACED. GM REFUSES TO OWN UP TO THE PROBLEM EVEN THOUGH THERE HAVE BEEN MANY INCIDENTS, WHY ELSE DOES THE FUEL FILTER LAST ONLY 30,000 MILES? I WAS TOLD IT WAS MY FAULT BY C&M CHEVROLET IN SAN DIEGO AND GM, CUSTOMER SERVICE. A STRONGER WARNING SHOULD TAKE PLACE INSTEAD OF A SOFT SUGGESTION TO REPLACE THE FUEL FILTER. SO MANY WOMEN AND CHILDREN ARE USE THIS VEHICLE. I KNOW THAT OTHER MAKES AND MODELS HAVE A MUCH BETTER FUEL PUMP LIFE THAN THE CHEVY SUBURBAN. IS THIS A DEFECT? I PAID ALMOST $40.000, I SHOULD HAVE PURCHASED A TOYOTA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078928June 28, 2004
ENGINE AND ENGINE COOLING
VEHICLE BEGINS TO VIBRATE ON FRONT PASSENGER SIDE AT APPROXIMATELY 60 MPH FOR 20-30 SECONDS THEN STOPS. THE SERVICE ENGINE SOON LIGHT COMES ON. MECHANIC INDICATES THAT THE 4TH CYLINDER IS SKIPPING. IT IS MY UNDERSTANDING THERE IS NO "FIX.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080063June 28, 2004
SUSPENSION:REAR
CONSUMER HEARD A SQUEAKING NOISE WHILE BACKING UP VEHICLE. ONCE SERVICED, TECHNICIAN DETERMINED THAT THE ENTIRE REAR END FAILED, AND NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078743June 24, 2004
VISIBILITY:REAR WINDOW WIPER/WASHER
WINDSHIELD WIPERS HAVE FAILED AT LEAST ONCE ALMOST EVERY TIME USED FOR QUITE SOME TIME NOW. USUALLY COULD BE THUMPED & RESTARTED. TODAY THEY FAILED SEVERAL TIMES AND THEN QUIT ALTOGETHER, IN LIGHT TO HEAVY RAIN, ON THE INTERSTATE. DROVE TO MCCONNELL IN MOBILE AND THEY KNEW EXACTLY WHAT WAS WRONG.. HAD OBVIOUSLY SEEN IT PLENTY BEFORE. I HAD TO PAY $158.46 FOR THE REPAIR AS THEY INFORMED ME THE RECALL ONLY COVERED '94 - '97. '98 SHOULD ALSO BE INCLUDED!! GM IS VERY LUCKY THAT THERE HAVE BEEN NO TRAGEDIES BECAUSE OF THIS... AT LEAST, THAT ANYBODY KNOWS ABOUT. I THINK IT'S VERY POSSIBLE THAT THERE ARE UNREPORTED ACCIDENTS OR DEATHS RELATED TO THIS PROBLEM. VISIBILITY GOES TO ZERO ALMOST IMMEDIATELY! REIMBURSE ME, GM, YOU'RE GETTING OFF CHEAP!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073659June 24, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING AT 55 MPH CONSUMER PULLED OUT OF THE ROAD WHEN HEARING A LOUD NOISE COMING FROM THE FRONT END. THE RIGHT PASSENGER SIDE BRAKE ROTOR BROKE. MECHANIC REPLACED THE ROTOR. *AK THE CONSUMER WAS CONCERNED ABOUT THE LEFT SIDE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073746June 24, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WHEN DRIVING THE AIR VENT RELEASED TOXIC FUMES. THE DRIVER AND PASSENGERS BECAME SICK AND DIZZY. THE CONSUMER TOOK THE VEHICLE TO THE DEALER ON SIX DIFFERENT OCCASIONS. HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079712June 23, 2004
SEATS:MID/REAR ASSEMBLY
WHILE DRIVING 55 MPH REAR PASSENGER SIDE SEAT COLLAPSED BACKWARD WITH A CHILD SEAT INSTALLED. DEALER STATED THE OUTBOARD RECLINE LATCH FAILED. THE PART WAS REPAIRED TWELVE TIMES. HOWEVER, THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079660June 22, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2 SECONDS AFTER STARTING THE VEHICLE IT STALLED. THEN, CONSUMER RESTARTED THE VEHICLE, AND THE FAILURE RECURRED WITHIN 2 SECONDS. DEALERSHIP INDICATED THAT THEY HAD A LOT OF COMPLAINTS ON THIS ISSUE, AND IT COULD BE DUE TO FUEL INJECTION OR FUEL PUMP PROBLEMS. DEALERSHIP PERFORMED A DIAGNOSTIC TEST, BUT NOT FAILURE WAS FOUND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079320June 16, 2004
SEATS:FRONT ASSEMBLY:RECLINER
WHILE DRIVING 40 MPH DRIVER'S SEAT DROPPED BACK. DEALER STATED THEY COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076230June 15, 2004
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CONSUMER STATED THAT ALL FOUR DOORS DON'T WORK PROPERLY. RADIO IS NOT WORKING AS WELL. WHILE DRIVING, ALL GAUGE WARNING LIGHTS CONTINUOUSLY ILLUMINATES THE DASH BOARD. DEALER REPLACED. ALTERNATOR, RADIO TWICE, DOOR ELECTRICAL SYSTEM. THE DASH BOARD INCLUDING THE GAUGES AND STILL PERSIST THE PROBLEM INTERMITTENTLY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076152June 14, 2004
SEAT BELTS:FRONT
DRIVER AND PASSENGER SIDE SEAT BELTS WERE INOPERATIVE AND LOCKED. WHEN BRAKES WERE APPLIED THE SEAT BELTS FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066656June 14, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN A RAIN STORM THE WINDSHIELD WIPER MOTOR FAILED WITHOUT WARNING. *MR *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075229June 11, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
1998 CHEVY SUBURBAN-WIPERS STOP WORKING AT RANDOM INTERVALS, MUST FORCE TO WORK BY HAND UNTIL THEY START WORKING AGAIN, NEED TO REPLACE WIPER MOTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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