Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10089412August 23, 2004
TIRES:TREAD/BELT
WHILE DRIVING AT 65 MPH REAR LEFT TIRE TREAD SEPARATED AND BLEW UP. CONSUMER HAD TO PULL OVER . FIRESTONE, WILDERNESS SIZE# UNKNOWN. DOT: UNKNOWN. DEALER WAS NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088355August 22, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM:WIRING
WIRING TO FUEL PUMP INSIDE OF GAS TANK GETTING HOT ENOUGH TO MELT WIRE INSULATION AND PLASTIC CONNECTOR RESULTING IN GAS LEAK AT FUEL PUMP MODULE. HAD REPLACE FUEL PUMP MODULE, BUT ITS MY CONCERN THAT A FIRE COULD BE CAUSED BY OVERHEATED WIRES INSIDE OF FUEL TANK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088120August 18, 2004
ELECTRICAL SYSTEM:WIRING, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP WIRING MELTED INSIDE GAS TANK AND CAUSED VEHICLE TO STALL AT HIGHWAY SPEED IN HEAVY TRAFFIC. POWER STEERING AND POWER BRAKES WERE LOST MAKING IT DIFFICULT TO CONTROL VEHICLE AND SAFELY GET TO THE SHOULDER. MECHANIC WHO REPLACED THE PUMP OWNS AN OLDER SUBURBAN AND HAD HIS FUEL PUMP FAIL MULTIPLE TIMES UNTIL HE REPLACED IT WITH AN AFTERMARKET PUMP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088149August 18, 2004
TIRES:TREAD/BELT
FIRESTONE STEELTEX AT TIRES, IN SIZE 245/75R16 I HAVE EXPERIENCED TREAD SEPARATION ON TWO DIFFERENT OCCASIONS IN THE PAST YEARS YEARS. CURRENTLY HAVE ONE ADDITIONAL TIRE IN MY POSSESSION THAT WAS EXHIBITING THE SAME SYMPTOMS OF IMPEDING FAILURE. IN BOTH INCIDENTS, THANKFULLY THERE WAS NO PERSONAL INJURY, BUT EACH INCIDENT DID RESULT IN SIGNIFICANT DAMAGE TO MY VEHICLE IN EXCESS OF $3000.00. 1ST TIRE WAS RETURNED TO FIRESTONE FOR THEIR INSPECTION IN AUGUST 2002, FIRESTONE CLAIMED NO FAULT OR DEFECT. 2ND TIRE WAS LOST, 3RD TIRE STILL IN MY POSSESSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088031August 17, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE STALLED WHILE DRIVING. ALSO FAILED TO START. THESE FAILURES WERE DUE TO DEFECTIVE FUEL PUMP. WHEN THE DIAGNOSTIC TEST WAS PERFORMED FUEL PUMP WASN'T HOLDING PRESSURE. VEHICLE WAS SERVICED 11 TIMES BY EIGHT DIFFERENT DEALERSHIPS FOR THIS ISSUE. THE FUEL PUMP WAS REPLACED, BUT THE FAILURE RECURRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088037August 17, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STEERING:ELECTRIC POWER ASSIST SYSTEM
BRAKES HAD TO BE REPLACED EVERY THREE TO FOUR MONTHS. ALSO, POWER STEERING WAS DEFECTIVE, AND MADE THE STEERING WHEEL DIFFICULT TO TURN. CONSUMER WAS AWARE IF THE BRAKES MALFUNCTIONING IN CONJUGATION WITH THE STEERING PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087033August 17, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SEAT BELTS:FRONT, EQUIPMENT
WHILE PULLING OUT ON TO THE MAIN STREET FROM A RESIDENTIAL HOUSING AREA, BOTH LANES CLEAR OF ON COMING TRAFFIC..DRY/SUNNY DAY.....12 NOON SATURDAY....AS I PULLED OUT I SAW 60 YARDS AHEAD TRAFFIC IN MY LANE WAS STOPPED FOR A VEHICLE 3-4 CARS AHEAD OF ME MAKING A LEFT HAND TURN. MY SPEED WAS UNDER 25 MPH AND WHEN I WENT TO APPLY THE BRAKES MY 1999 SUBURBAN 2WD WOULD NOT STOP. I APPLIED MY BRAKES WELL IN ADVANCE OF THE STOPPED VEHICLES, BUT MY SUBURBAN CONTINUED TO MOVE FORWARD WITH LITTLE OR NOT STOPPAGE. I TRIED TO DITCH THE VEHICLE TO THE RIGHT BUT COULD NOT DUE TO A TELEPHONE POLE, ROAD SIDE CEMETERY AND TREES. AT THE TIME I SAW THE ON COMING LEFT LANE DID NOT HAVE VEHICLES COMING SO I PULLED OUT INTO THAT LANE. I PASSED 2 OR 3 OF THE VEHICLE IN MY LANE BEFORE A VEHICLE TRAVELING IN THE LEFT LANE TOWARDS ME CAME. I TRIED TO STEER THE SUBURBAN TO THE LEFT INTO THE DITCH. I WAS UNSUCCESSFUL AND COLLIDED HEAD ON WITH THE OTHER VEHICLE. I HAD MY SEAT BELT ON BUT THE SEAT BELT DID NOT STOP ME FROM HITTING MY HEAD ON THE WIND SHIELD CAUSING A STAR BURST CRACK IN THE GLASS. BOTH AIR BAGS DEPLOYED....CW *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10088098August 17, 2004
TIRES
KATHLEEN DEMETER, DIRECTOR OFFICE OF DEFECTS INVESTIGATIONS NATIONAL HIGHWAY TRAFFIC & SAFETY ADMINISTRATION 400 SEVENTH STREET SW WASHINGTON, DC 20590 DEAR KATHLEEN I AM WRITING ON BEHALF OF THE SECOND PETITION FROM LISONI & LISONI CONCERNING THE FIRESTONE STEELTEX CLASS ACTION SUIT. IT IS MY DESIRE THAT THE NHTSA ALLOW THAT SUIT TO PROCEED AND STAND ON ITS OWN MERIT IN THE COURTS. I BOUGHT A NEW 1999 CHEVROLET SUBURBAN IN NOV OF 1999 WHICH CAME EQUIPPED WITH FOUR LT245-75R-16 FIRESTONE STEELTEX TIRES ON THE GROUND AND ONE SPARE. THIS VEHICLE WAS 100% DEALER MAINTAINED AND NEVER RAN OFF OF PAVED ROADS. IT PRIMARILY TRAVELED FROM THE LA AREA OR LAS VEGAS TO LAKE TAHOE. I HAVE HOMES IN ALL THREE AREAS AND TRAVEL BETWEEN THEM. DURING THE COURSE OF THESE TRIPS OVER THE LAST SEVERAL YEARS, I HAVE HAD THREE HIGH SPEED BLOWOUTS AND TWO TIRE TREAD SEPARATIONS. THAT IS FIVE FOR FIVE OF THE TIRES FIRESTONE BUILT AND WERE DELIVERED ON MY VEHICLE. I AM IN MY MID 60S AND HAVE DRIVEN AUTOS SINCE I WAS 16 AND HAVE NEVER HAD THIS TYPE OF SUBSTANDARD PERFORMANCE ON ANY AUTO THAT I HAVE EVER OWNED. MY MAJOR DISSATISFACTION AND THE REASON FOR THIS LETTER IS THE TOTAL DISREGARD FIRESTONE ACKNOWLEDGED IN ANY OF MY SEVERAL LETTERS OF LOSS CLAIM WITH THEM. TO THIS DATE, ALL I EVER RECEIVED FROM FIRESTONE WAS ASSURANCE THEIR PRODUCT WAS SAFE AND THAT ANY PROBLEMS THAT I WAS HAVING WAS THE FAULT OF MY MISUSE OF THEIR PRODUCT. THIS TOTAL DISREGARD FOR CONSUMER SAFETY AND CUSTOMER SATISFACTION NEEDS CORRECTING OR THIS COMPANY SHOULD NOT BE ALLOWED TO DO BUSINESS IN OUR COUNTRY. PLEASE MAKE FIRESTONE DEFEND THEIR CUSTOMER COMMITMENT IN COURT. THANK YOU JACK T STONE, JR. 319 MAKIN AVE. PALMDALE, CA 93551. *JB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086806August 13, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
TURNED WINDSHIELD WIPERS ON DURING HEAVY RAIN AS I WAS DRIVING DOWN INTERSTATE . WINDSHIELD WIPERS STOPPED WORKING IN MIDDLE OF WINDSHIELD.MY DRIVING WAS IMPAIRED,SO I PULLED OVER TO SIDE OF ROAD. I THEN MOVED THE WIPERS WITH MY HAND.THEY STARTED TO WORK,BUT STOPPED AGAIN. THIS ALSO HAPPENS TO MY OTHER VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10084049August 13, 2004
SUSPENSION
WHILE DRIVING 40 MPH VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT VEHICLE NEEDED AN ALIGNMENT. HOWEVER, THE PROBLEM RECURRED. *AK THE CONSUMER HAD THE FRONT END ALIGNED AND THE FRONT SHOCK REPLACED BUT THE PROBLEM IS INTERMITTENT. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082034August 12, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
WHILE MAKING A LEFT TURN, THE POWER STEERING FAILED WITHOUT WARNING. AS A RESULT THE STEERING BECAME VERY DIFFICULT, HOWEVER THE DRIVER MANAGED TO PULL THE VEHICLE OFF THE ROAD. THE DEALER STATED THE POWER STEERING PUMP SHAFT HAD BROKEN. *JB *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087569August 10, 2004
TIRES:TREAD/BELT
WHILE DRIVING 70 MPH REAR TIRE TREAD SEPARATED. AS A RESULT, VEHICLE ALMOST ROLLED OVER, HOWEVER, CONSUMER MAINTAINED CONTROL. THERE WAS SEVERE BODY DAMAGE TO THE REAR WHEEL WELL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086535August 10, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE IN 1999 K1500 SUBURBAN WITH 49600 MILES WHILE TOWING 18 FOOT LIGHTLY LOADED BOX TRAILER ON LEVEL GROUND. TOWING WAS IN ACCORDANCE WITH INSTRUCTIONS IN OWNERS MANUAL TO TOW IN OVERDRIVE. TRANSMISSION FAILED 150 MILES AFTER STARTING TOW. SUBSEQUENT CHECKING OVER INTERNET AND WITH FRIENDS HAS REVEALED MANY OTHERS HAVE EXPERIENCED SAME TYPE FAILURE. CHEV DEALER STATES THAT THERE IS NO FACTORY SERVICE BULLETIN CONCERNING TRANSMISSION FAILURES. FAILURE APPEARS TO BE DO TO EXCESSIVE HEAT BUILD UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086577August 10, 2004
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
NOTICED NOISE AND VIBRATION WHEN IN FOUR WHEEL DRIVE. CHEVY DEALER INSPECTED AND DETERMINED THAT A PLASTIC PLUG ON FRONT DIFFERENTIAL HAD FAILED AND DRAINED ALL OF THE OIL FROM DIFFERENTIAL RESULTING IN FAILURE. CHEVY HAS RE-DESIGNED THE FAULTY PART (OBVIOUSLY AS A RESULT OF MANY FAILURES). FRONT DIFFERENTIAL ASSEMBLY WAS REPLACED. CAR WAS REPEATEDLY RETURNED FOR SERVICE BECAUSE OF NO 4X4 FUNCTION. EVENTUALLY, TRANSFER CASE WAS REMOVED AND INSPECTED ONLY TO DISCOVER THAT CLUTCHES WERE COMPLETELY DESTROYED FROM DIFFERENTIAL FAILURE. TRANSFER CASE ASSEMBLY WAS REPLACED. SUBURBAN HAD 40,000 MILES UPON INITIAL FAILURE (4,000 OUT OF WARRANTY). CHEVY SENT OWNER A CHECK FOR $600. RECCOMEND THAT ALL SUBURBAN 4X4 OWNERS IMMEDIATELY REPLACE THE PLASTIC PLUG WITH NEW DESIGN (APPROX $23 PART) OR EXPECT FAILURE. CHEVY WILL NOT ACCEPT REPONSIBILITY. OLD PARTS ARE AVAILABLE FOR INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087507August 9, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
CONSUMER NOTICED THAT AIR CONDITIONER LOST POWER AND HOT AIR CAME OUT FROM THE VENTS AREA. CONSUMER CONTACTED THE DEALER FOR THIS PROBLEM. MECHANIC ADVISED CONSUMER4 TO CONTACT ANOTHER SOURCE . AT THIS POINT WARRANTY EXPIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086396August 8, 2004
TIRES:TREAD/BELT
DRIVING A 2001 CHEVROLET SUBURBAN WITH 35,000 MILES AND ORIGINAL EQUIPMENT FIRESTONE STEELTEX 16 INCH TIRES DURING THE DAY ON DRY ROAD, I HAD AN UNEXPECTED TREAD SEPARATION AND EXPLOSIVE BLOW OUT AT 70 MPH.TIRE PRESSURES WERE CHECKED BEFORE THE TRIP AND NO DEFECTS IN ANY OF THE TIRES WAS NOTED. THERE WAS SOME DAMAGE TO THE CAR IN THE WHEEL WELL AREA THAT WILL REQUIRE A FAIR AMOUNT OF BODY WORK TO REPAIR. THIS JUST HAPPENED YESTERDAY 08AUG04, AND I HAVE NOT HAD A CHANCE TO CONTACT A CHEVY OR A FIRESTONE DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086262August 5, 2004
TIRES, TIRES:SIDEWALL
WHILE DRIVING AT APPROXIMATELY 45 MPH ALONG TEXAS HIWAY 242, A RELATIVELY NEW HIWAY WITH UNIFORM ROAD SURFACE IN GOOD CONDITION (NORTH OF HOUSTON). VEHICLE IS A 2003 CHEVROLET SUBURBAN. A LOUD BUZZING SOUND WAS HEARD SIMILAR TO THAT PRODUCED BY THE RIBBED EDGE-OF-ROADWAY WARNING STRIP FOUND ON SOME HIWAYS. I AT FIRST THOUGHT THE CHARACTER OF THE ROAD SURFACE HAD CHANGED; THEN, A FEW SECONDS LATER, THE PASSENGER SIDE REAR TIRE COLLAPSED SUDDENLY. UPON STOPPING ON THE SHOULDER I FOUND THAT THE TIRE TREAD SURFACE HAD SEPARATED FROM THE SIDEWALL ON THE OUTSIDE OF THE TIRE AND AROUND THE ENTIRE CIRCUMFERENCE OF THE TIRE JUST AT THE MANUFACTURING SEAM WHERE THESE TWO COMPONENTS ARE JOINED. FIVE RADIAL RIPS HAD ALSO OCCURRED IN THE SIDEWALL LEADING FROM ABOUT THE MIDDLE OF THE SIDEWALL TO THE SEPARATED TREAD/SIDEWALL SEAM. THE TIRES WERE STANDARD EQUIPMENT ON THE VEHICLE (PURCHASED IN MAY 2003) AND HAVE BEEN DRIVEN APPROXIMATELY 25,500 MILES. THE TREAD IS STILL VERY DEEP. THE TIRES ARE FIRESTONE WILDERNESS LE P265/70R16 111S TYPE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087151August 4, 2004
SEATS:FRONT ASSEMBLY:RECLINER
WHILE DRIVING DRIVER'S SIDE SEAT BACK DECLINED BACKWARDS. WHEN THIS OCCURRED CONSUMER WAS UNABLE TO SEE, AND VEHICLE SERVED OFF THE ROAD INTO A DITCH. CONSUMER WAS ABLE TO MANEUVER THE VEHICLE IN 4-WHEEL DRIVE OUT OF THE DITCH, AND DRIVE THE HOME. CONSUMER BACK, LOWER NECK AREA, AND CHEST WERE SORE. CURRENTLY VEHICLE PARKED IN CONSUMER'S DRIVEWAY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10083144August 2, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
THE WIPERS WOULD OCCASIONALLY WORK NORMALLY, OR NOT WORK AT ALL OR TURN THEMSELVES ON AND WE WERE UNABLE TO STOP THEM UNTIL WE TURNED OFF THE IGNITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083164August 2, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVER SIDE BACK DOOR HAS A PIN THAT HOLDS THE DOOR TOGETHER HAS FALLEN OFF SEVERAL TIMES WHILE I WAS DRIVING AND MY CHILDREN HAVE ALMOST FALLEN OUT .NOW THE DOOR DOESN'T SHUT PROPERLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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