Chevrolet Suburban Complaints
9,782 consumer complaints on file.
- #10462828June 23, 2012ENGINE
MY VEHICLE USES 1 QT OF OIL EVERY 2000 MILES RIGHT NOW, IT WAS EVERY 4,000. SO THE PROBLEM SEEMS TO BE GETTING WORSE. WHEN I SHARED THIS WITH THE SERVICE DEPARTMENT AT BOTH CHEVROLET AND CHEVROLET, THEIR RESPONSE WAS THAT MY ISSUE WAS STILL WITH IN SPECIFICATIONS. I DIDN'T REALIZE THAT OIL CONSUMPTION WAS ACCEPTABLE. GM, INSTEAD OF FIXING THE PROBLEM APPEAR TO BE IGNORING IT. I HAVE AN 06 CHEVY SILVERADO THAT HAS NEVER USED A QT OF OIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10462582June 21, 2012POWER TRAIN, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT A TODDLER WAS ABLE TO INSERT AND TURN THE KEY IN THE IGNITION TO THE ACCESSORY POSITION. THE CHILD WAS ALSO ABLE TO SHIFT THE GEAR SHIFT SELECTOR WITHOUT ENGAGING THE BRAKES, AND THE VEHICLE BEGAN TO ROLL AWAY. THE VEHICLE JUMPED A RETAINING WALL AND CRASHED INTO A TREE. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC WHO COULD NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE VEHICLE COULD BE SHIFTED WITHOUT ENGAGING THE BRAKES FOR TOWING PURPOSES. THE CONTACT WAS ADVISED NOT TO LEAVE THE KEYS NEAR CHILDREN. THE FAILURE AND CURRENT MILEAGES WERE 128,000.
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10462486June 20, 2012SERVICE BRAKES
THE BRAKE LINES ON MY SUBURBAN WERE ROTTED (I DID NOT KNOW THIS UNTIL AFTER) AND THEY RUPTURED WHILE I WAS ON THE HIGHWAY TOWING A TRAILER. I ONLY AVOIDED A CRASH BY DOWNSHIFTING AND USING MY EBRAKE. THIS IS A WIDESPREAD ISSUE FROM SEARCHING THE WEB AND I AM SHOCKED THIS IS NOT ALREADY A RECALL. *JS
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10462120June 18, 2012VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
2003 CHEVROLET SUBURBAN HVAC BLOWER NOT FULLY FUNCTIONAL ON ALL BLOWER SPEEDS..SERVICE BULLETIN 11046, APRIL 2010..CHEVROLET HAS KNOWN DEFECT WIRING CONNECTOR AND ELECTRICAL TERMINALS OF RELAY RESISTOR MODULE AS DESCRIBED IN SERVICE BULLETIN WHICH RESULTS IN BLOWER MOTOR NOT FUNCTIONING ON CERTAIN OR ALL BLOWER SPEEDS SETTING. GM HAS ISSUED SPECIAL COVERAGE ADJUSTMENT FOR UP TO 10 YRS PER BULLETIN BUT REFUSES COVERAGE PURPORTEDLY BASED ON MY VEHICLE NOT BEING IN THE SPECIAL COVERAGE VIN: TWO PHONE CALLS TO CUSTOMER SERVICE RESULTED IN A HANG UP, PUT ON HOLD AND NOT RETURNING TO THE CALL, AND UPON ESCALATING THE CALL TO JOY, THE SUPERVISOR REFUSING TO FURTHER ASSIST...AND REFUSING TO ESCALATE THE CALL FURTHER EXPLAINING NO MANAGER IS "LIKELY" AVAILABLE, WE'VE TOLD YOU YOUR ANSWER....GM CASE #71-107-8244378 2ND ISSUE WITH ELECTRICAL; INSTRUMENTATION CLUSTER FAILS TO WORK PROPERLY AND DIGITAL DISPLAY WHICH INDICATES WHETHER YOU ARE IN PARK, REVERSE NEUTRAL DRIVE (GEAR) DIMS OR GOES OUT COMPLETELY. SAME PROBLEM I HAD ON 2005 CHEVROLET SUBURBAN 1500. BOTH VEHICLES THEY HAVE REFUSED TO FIX. 2003 HAD SPECIAL COVERAGE 07187 TO REPAIR THIS CONDITION BUT THE PREVIOUS OWNER WAS NOT PROPERLY NOTIFIED TO FIX THIS CONDITION DURING THE MANUFACTURE SPECIAL COVERAGE PERIOD.L THEY KNOW IT EXIST BUT ONCE AGAIN ARE USING ANY EXCUSE TO DO THE PROPER THING AND FIX THE PROBLEM. ALSO REPORTED UNDER 71-107-8244378 REQUEST NHTSA AND APPROPRIATE AGENCIES FURTHER INVESTIGATE THESE MATTERS AND HOLD GM ACCOUNTABLE DO NOT LET GM CONTINUE TO SKIRT RECALL REPAIRS FOR KNOWN PROBLEMS BY NARROW DEFINING WHICH VEHICLES THEY HAVE TO FIX. RECALLS SHOULD COVER ALL VEHICLES THAT HAVE IDENTIFIED SAFETY ISSUE AND GM SHOULD FACESTIFF PUNISHMENT TO ENCOURAGE THEM TO VOLUNTARILY FIX PROBLEMS RATHER THAN STONEWALL, STALL, AVOID, AND MAKE IT MORE DIFFICULT THAN FIXING THE PROBLEM. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10460802June 6, 2012ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATING, VENTILATION, AND AIR CONDITIONING BLOWER NOT FULLY FUNCTIONAL ON ALL BLOWER SPEEDS, RUNS CONTINUOUSLY WITH THE IGNITION OFF. DISCHARGES BATTERY WITH IGNITION KEYS REMOVED, AND HAS A BURNING SMELL. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10460220June 1, 2012POWER TRAIN
ON TWO OCCASIONS AN ERROR MESSAGE THAT READ "SERVICE 4 WHEEL DRIVE" APPEARED ON THE DISPLAY. I MENTIONED THIS TO THE SERVICE DEPARTMENT WHILE THERE FOR AN OIL CHANGE, AND WAS TOLD THAT EVERYTHING CHECKED OUT OKAY, AND THAT I SHOULD DRIVE THE VEHICLE IN 2WD, NOT AUTO. ALSO, I HAVE BEEN HAVING A TRANSMISSION SLIPPAGE ISSUE THAT STARTED BETWEEN 50,000 MILES AND 58,000 MILES AND WAS VERY SPORADIC. WHEN STARTING FROM A DEAD STOP (STOP LIGHT FOR EXAMPLE), THE TRANSMISSION WOULDN'T ENGAGE AS I PRESSED THE ACCELERATOR. AFTER 10 TO 15 SECONDS OF PRESSING MY FOOT ON THE ACCELERATOR, THE TRANSMISSION WOULD FINALLY ENGAGE AND THE VEHICLE WOULD MOVE SLOWLY WITH THE ENGINE REVVING. I MENTION THIS TO THE DEALER WHEN THE VEHICLE HAS APPROXIMATELY 58,000 MILES AND I'M TOLD THAT THEY WILL NEED TO KEEP THE VEHICLE FOR A FEW HOURS AND THERE IS A COST OF $120 PLUS TAX TO PERFORM DIAGNOSTIC TESTING. AS MY SCHEDULE DID NOT ALLOW FOR THIS THAT DAY, I LEFT. THE PROBLEM WAS VERY SPORADIC AT THIS POINT. AT 63,000 MILES I AM DRIVING OVER A MOUNTAIN PASS AND THE DISPLAY READS SOMETHING ALONG THE LINES OF "TRANSMISSION OVERHEATING". I PULL OFF THE ROAD AND WAIT FOR IT TO COOL, THEN MAKE MY WAY HOME. I ENTIRE TRIP HOME THE TRANSMISSION IS SLIPPING BETWEEN ALL GEARS AND SHIFTING HARD IN THE HIGHER GEARS. I TAKE IT INTO THE DEALER FOR DIAGNOSTICS THE NEXT BUSINESS DAY AND I'M TOLD THAT I NEED A NEW TRANSMISSION. I AM ADVISED BY THE DEALER THAT THERE IS "NO EXTERNAL CAUSE FOR THIS FAILURE" AND " THE INNER MECHANISM OF THE TRANSMISSION HAS FALLEN APART AND CANNOT BE REPAIRED". MY POWERTRAIN WARRANTY ENDED 6 MONTHS AGO, SO I FACE A $3,350 BILL FOR THIS REPAIR. AFTER I COMPLAIN TO GM CUSTOMER ASSISTANCE, THEY AGREE TO PAY 30% OF THE REPAIR AND 5 DAYS OF THE RENTAL CAR, BUT I FEEL THEY SHOULD PAY THE ENTIRE AMOUNT. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10460304June 1, 2012SERVICE BRAKES
BRAKES WORKED FINE DRIVING TO LUMBER YARD, AFTER LOADING LUMBER, AND BACKING UP, THE BRAKES PEDAL WENT TO FLOORBOARD. WAS ABLE TO DRIVE TO OLYMPIA CHEVROLET DEALER ABOUT 5 MILES AWAY. BRAKE FLUID WAS ABOUT HALFWAY DOWN IN THE BRAKE FLUID RESERVOIR. LEFT CAR FOR DEALER SERVICE DEPARTMENT TO DETERMINE CAUSE OF BRAKE PEDAL NOT HAVING ANY PRESSURE. PRESSING ON BRAKE WOULD PROVIDE SLIGHT BRAKING TO SLOW VEHICLE. DEALER SERVICE DEPARTMENT CALLED, AND SAID THAT THE BRAKE LINES HAD RUSTED THROUGH, PREVENTING PRESSURE TO BRAKES. I HAD NOT NOTICED ANY FLUID SPOTS IN MY DRIVEWAY NOR ANY LOSS OF BRAKING IN RECENT DRIVING. THE SERVICE DEPARTMENT SAID THAT ALL THE STEEL BRAKE LINES NEEDED TO BE REPLACED AND THAT GM DID NOT HAVE ANY STOCK REPLACEMENT BRAKE LINES. THIS MEANT THAT THEY WOULD HAVE TO ORDER BRAKE LINE TUBING AND FORM THE BRAKE TUBING TO FIT THE VEHICLE. THE COST OF THIS IS ESTIMATED TO BE $1,800- $2,000. THE VEHICLE IS STILL AT THE DEALER BEING REPAIRED. I UNDERSTAND THAT THE NHTSA IS INVESTIGATING OVER 110 COMPLAINTS OF SIMILAR BRAKE FAILURES ON OTHER CHEVROLET AND GM VEHICLES DUE TO EXCESSIVE CORROSION. PLEASE ADD THIS COMPLAINT TO THAT LIST. I PURCHASED THIS SUBURBAN NEW IN 2003 AND IT HAS BEEN MAINTAINED BY THE DEALER AND HAS MINIMAL MILEAGE. I FEEL THIS FAILURE SHOULD BE HANDLED AS AN RECALL AND THE COSTS PAID BY GM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10460206May 31, 2012SERVICE BRAKES
MY HUSBAND WAS BACKING OUR SUBURBAN DOWN THE DRIVEWAY (A HILL) WHEN HE COMPLETELY LOST BRAKING. PEDAL WENT TO THE FLOOR AND VEHICLE WASN'T SLOWING. EMERGENCY BRAKE WAS INEFFECTIVE. HE TURNED INTO A BUSH AT THE BOTTOM OF THE HILL AND RAN IT OVER, AND THAT PLUS LEVEL ROAD SLOWED HIM ENOUGH THAT HE WAS ABLE TO STOP AND DRIVE BACK UP THE DRIVEWAY. THERE IS A TRAIL OF BRAKE FLUID ALL THE WAY UP ON THE LEFT SIDE. FRONT BRAKE LINES WERE REPLACED 2-1/2 YEARS AGO DUE TO CORROSION. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10460004May 30, 2012ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING BETWEEN 30-60 MPH. A CHARGING LIGHT ALSO ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT COASTED TO A STOP AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CRANK SHAFT POSITION SENSOR WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000. .UPDATED 06/18/12 *BF THE CONSUMER STATED WHEN THE ENGINE STOPPED, THERE WAS NO POWER STEERING AND ONLY ONE POWER ASSISTED BRAKE APPLICATION, WHICH ALMOST RESULTED IN AN ACCIDENT. UPDATED 06/22/12 UPDATED 06/26/12 *BF THE CONSUMER REFERENCED RECALL # 07V521000 REGARDING THE CRANKSHAFT POSITION SENSOR. UPDATED 06/27/12*JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10460022May 30, 2012SERVICE BRAKES
THE BRAKE LINE ON THE DRIVER SIDE HAS CORRODED AND CAUSED A LOSS OF BRAKE FLUID. AS A RESULT, THE VEHICLE HAS LOST SIGNIFICANT BRAKING ABILITY. UPON EXAMINATION OF THE OTHER LINES, IT IS APPARENT THAT CORROSION HAS AFFECTED ALL VISIBLE BRAKE LINES. THE METAL HAS BEGUN TO FLAKE OFF ON ALL THE LINES DUE TO CORROSION. THERE IS A VISIBLE LEAK IN THE BRAKE LINE, BELOW THE DRIVER SIDE PASSENGER DOOR. THE VEHICLE IS NOT DRIVABLE IN THIS CONDITION. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10459983May 29, 2012STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
WENT TO PUT MY SHOES ON AND I SAW THAT MY FRONT END OF MY TRUCK WAS ON FIRE .IT HAD BEEN 15 HOURS SINCE I HAD DRIVEN THE TRUCK . THERE WERE FLAMES COMING OUT OF THE FRONT PASSAGNER SIDE ON THE GRILL. AND ENGULFED THE FRONT END OF MY TRUCK. *TR
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #10459531May 24, 2012LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE FRONT PASSENGER AND REAR DRIVER SIDE DOOR HANDLES BOTH CUT INTO THE FINGERS OF PASSENGERS WHILE ATTEMPTING TO EXIT THE VEHICLE. THE DEALER WAS NOTIFIED AND THE FRONT PASSENGER DOOR HANDLE WAS REPLACED. THE FAILURE MILEAGE WAS 67,138 AND THE CURRENT MILEAGE 85,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 2
- Deaths:
- 0
- #10459177May 21, 2012SERVICE BRAKES
I WAS DRIVING MY SUBURBAN 2500 AND PULLING A TRAILER. I HIT THE BRAKES TO STOP AT AN INTERSECTION AND THE BRAKE PEDAL WENT RIGHT TO THE FLOOR. I WENT RIGHT THROUGH THE STOP SIGN AND JUST MISSED ANOTHER CAR BEFORE I COULD STOP. I CHECKED THE BRAKES, A BRAKE LINE UNDER THE TRUCK HAD BURST DUE TO HEAVY RUSTING. *TT
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10458990May 19, 2012ELECTRICAL SYSTEM
MY ELECTRIC IS ALL MESSED UP ,WORKS DON'T,RADIO TURNS ON AFTER DRIVING AWHILE,4X4 SOMETIMES WORKS,AIRBAG LIGHT ,THEY WANTED 150 TO RESET,I TALK TO SO MANY SAME PROBLEM,SAME YEAR ,ONLINE,I BET THERE IS RECALL ,THERE MUST BE I PAID A LOT FOR THIS TRUCK TO,WHEN GET COLD OUT WONT START,NOTHING WORKS,I'M DISABLED,SO IT'S HARD FOR ME TO DO ANYTHING,IT'S ALL ABOUT MONEY,SO MANY WITH SAME PROBLEM ONLINE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10458881May 17, 2012SERVICE BRAKES
I WAS TRAVELING AT 40 MPH WHEN TRAFFIC STOPPED AHEAD. APPLIED BRAKES BUT BRAKE PEDAL DEPRESSED TO THE FLOOR WITH ONLY VERY MINOR BRAKING. AVOIDED ACCIDENT BY USING EMERGENCY BRAKE AND SWERVING ON TO THE RIGHT SHOULDER. THERE WAS NO WARNING ON THE INSTRUMENT PANEL OF LOW BRAKE FLUID, LACK OF BRAKING CAPACITY OR ANY OTHER PENDING BRAKE MALFUNCTION. AFTER GETTING VEHICLE SAFELY HOME A VISUAL INSPECTION REVEALED A MAJOR LOSS OF BRAKE FLUID FROM THE MASTER CYLINDER AND BRAKE FLUID LEAKING FROM ABOVE THE VEHICLE FRAME, BELOW THE DRIVERS SIDE FLOOR BOARD. MAJOR CORROSION HAS OCCURRED IN THE VICINITY OF THE LEAK. ALTHOUGH THIS IS A 2000 VEHICLE, IT ONLY HAS 74,480 MILE OF USE. AN INTERNET SEARCH REVEALS THAT AN NHTSA ACTION NUMBER : EA11001 HAS BEEN ESTABLISHED FOR SIMILAR COMPLAINTS. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10458250May 13, 2012POWER TRAIN
MY SUBURBAN WONT SHIFT OR MOVE IN DRIVE OR IN 3RD. IT WILL GO IN TO 2ND AND 1ST AND REVERSE. IT JUST REVS UP WHEN IN DRIVE. I WAS READING ONLINE AND FOUND SEVERAL OTHER PEOPLE TO HAVE THE SAME PROBLEM WITH THIS VEHICLE. THIS SHOULD BE A RECALL ON THE TRANSMISSION OR DEFECTIVE PARTS CAUSING THIS IN THE TRANSMISSION. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10457977May 10, 2012SERVICE BRAKES, HYDRAULIC
THE ABS LIGHT CAME ON. WHEN THE CAR WAS TURNED OFF, A PUMP OR SOMETHING KEPT RUNNING AND THE SOUND SEEMED TO BE COMING FORM UNDER THE VEHICLE. THE SOUND DID NOT CEASE EVEN WHEN THE CAR WAS TURNED OFF AND THE KEY REMOVED. THIS CONTINUED UNTIL I CHECKED THE FUSES AND TRIED DISCONNECTING THE ABS 60-AMP FUSE FROM THE FUSE BOX UNDER THE HOOD. THE FUSE WAS FINE, HOWEVER WHEN I DISCONNECTED THE FUSE, THE SOUND IMMEDIATELY STOPPED. I RECONNECTED THE FUSE BRIEFLY AND THE SOUND RESUMED, SO I LEFT THE FUSE DISCONNECTED UNTIL A REPAIR CAN BE MAID. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10458071May 10, 2012STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, ELECTRICAL SYSTEM
I HAVE A 2006 CHEVY SUBURBAN Z71 WITH JUST OVER 95,500 MILES. THE REAR HATCHBACK/LIFTGATE LOCKING MECHANISM APPEARS TO HAVE FAILED. THE VEHICLE WAS NOT IN AN ACCIDENT, AND NO OTHER EVENT OCURRED. THE LOCK SIMPLY QUIT WORKING. NEITHER THE DOOR NOR THE GLASS WILL UNLOCK. THERE IS NO MANUAL WAY TO UNLOCK OR OPEN THE REAR DOOR WHEN THE POWER LOCKS ARE NOT WORKING. THERE IS NOT AN EMERGENCY RELEASE TO POP THE REAR DOOR OR GLASS IN CASE OF EMERGENCY. ALL OTHER DOORS ON THE VEHICLE ARE STILL FUNCTIONAL MANUALLY AND ELECTRONICALLY. NO FUSES HAVE FAILED. I HAVE NOT BEEN NOTIFIED OF A RECALL AND HAVE NOT FOLLOWED UP WITH THE DEALERSHIP OR A MECHANIC YET. IN 2006/2007 WE ALSO EXPERIENCED AN ODD ELECTRICAL PROBLEM THAT THE DEALERSHIP COULD NOT REPRODUCE. THE VEHICLE WOULD HAVE AN OBVIOUS ELECTRICAL ODOR/BURNING SMELL AND VARIOUS LIGHTING FAILURES AFTER BEING IN HEAVY SNOW ON THREE SEPARATE OCCASSIONS. THE PROBLEM WAS LOGGED BUT NEVER OCCURRED AGAIN. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10457723May 7, 2012SERVICE BRAKES, HYDRAULIC
DRIVING ON SMALL RESIDENTIAL STREET. AS I APPROACHED A STOP SIGN I APPLIED BRAKES AND PEDAL WENT TO THE FLOOR AND I STEERED INTO THE CURB TO STOP VEHICLE. WHEN I STOPPED SHAKING I CALLED MY HUSBAND AND HE CAME WITH A FRIEND WHO IS A MECHANIC. WHEN THEY RAISED THE HOOD THEY SAW BRAKE FLUID EVERYWHERE. WHEN WE GOT THE CAR HOME AND INSPECTED IT FURTHER THE MECHANIC WAS HORRIFIED TO SEE THAT EVERYTHING UNDER THERE WAS CORRODED AND RUSTED. INCLUDING BUSHINGS GAS LINES, NUTS AND BOLTS ETC. HE CLAIMED HE HAD NEVER SEEN ANYTHING LIKE IT IN HIS LIFE. THIS IS THE THIRD SUBURBAN I HAVE OWNED AND I AM VERY UPSET THAT THIS WOULD HAPPEN. I WAS ALL SET TO HAVE MY 20 YR OLD SON TAKE THIS UP TO SCHOOL SO HE COULD MOVE OUT OF HIS DORM. HE COULD HAVE BEEN SERIOUSLY HURT IF THIS HAD HAPPENED ON THE NEW JERSEY TURNPIKE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10457463May 4, 2012ENGINE AND ENGINE COOLING
I PURCHASED MY SUBURBAN WITH EXISTING GM WARRANTY. THE VEHICLE HAD ROUGHLY 47,000 MILES ON IT AND 7 MONTHS REMAINING OF THE ORIGINAL FACTORY WARRANTY. AFTER ABOUT 900 MILES THE LOW OIL LIGHT CAME ON, WHICH I THOUGHT WAS ODD BECAUSE I CHECKED THE OIL LIFE GAUGE AFTER PURCHASE AND IT SAID IT WAS AT 99% OIL LIFE. THIS WORRIED ME. IT WAS ONE QUART LOW SO I ADDED IT AND DECIDED TO SEE WHAT HAPPENS. A MONTH LATER AT ABOUT 1000 MILES THE SAME THING HAPPENED. I ADDED ANOTHER QUART AND THEN WENT TO THE DEALER CLOSEST TO MY HOME TO REPORT THE ISSUE. THEY STARTED MONITORING. EACH TIME AT BETWEEN 900 AND 1400 THE OIL LIGHT CAME ON AND I WAS A QUART LOW. THEY BEGAN REMEDIATION. FIRST THE PVC/VALVE COVER REMEDIATION. THIS DID NOT SOLVE THE PROBLEM. THEN NEXT THE OIL PAN RELATED REMEDIATION. THIS DID NOT SOLVE THE ISSUE EITHER. NOW I KEEP HAVING TO TAKE THE SUBURBAN TO THE DEALER WHEN THE OIL LIGHT COMES ON, THEY ADD A QUART AND SAY THERE IS NOTHING THEY CAN DO, FROM A LEGAL STAND POINT BECAUSE I HAVE AN EXTENDED WARRANTY AND THE CAR IS OUT OF GM WARRANTY (REMEMBER I REPORTED THIS WHILE IT WAS UNDER GM WARRANTY AND REMINDED THEM OF THAT), THAT GM WON'T DO ANYTHING MORE FROM THEIR EXPERIENCE WITH THIS ISSUE. HOWEVER, THEY HAVE NOT CONTACTED GM OR OPENED A CASE FILE AND WONT DO THAT. I WAS TOLD I WILL NEED TO PURSUE THAT ON MY OWN. THEY TRIED TO REACH OUT TO MY EXTENDED WARRANTY BUT SAY THEY ARE PUT ON HOLD FOR 10-15 MINUTES AND HAVE TO HANG UP BECAUSE THEY ARE TOO BUSY TO WAIT LONGER. I'VE CALLED THEM REPEATEDLY ASKING THAT A CASE BE OPENED WITH GM AS THIS WAS REPORTED UNDER WARRANTY AND IS A KNOWN DEFECT WITH THIS ENGINE (I'M OUT OF WARRANTY NOW) BUT THEY JUST KEEP GIVING ME THE RUN AROUND. GM NEEDS TO DO A RECALL AND ADDRESS THESE ENGINES. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0