Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10469681August 8, 2012
SERVICE BRAKES
WAS SLOWING DOWN FOR A LIGHT AT AN INTERSECTION. WAS TRAVELING AROUND 15 MPH WHEN I STARTED TO BRAKE THEN THE PEDAL "POPPED" AND WENT TO THE FLOOR. IT DID COME TO A STOP ABOUT 20 FEET INTO THE INTERSECTION, LUCKY FOR THE 7 PASSENGERS THAT WHERE WITH ME NO ONE WAS COMING THROUGH THE INTERSECTION. I CANNOT BELIEVE THAT MY BREAK LINES ARE IN THIS CONDITION AT THIS AGE. I OWNED A 78 CHEVY FOR ABOUT 12 YEARS, THE BRAKE LINES LOOKED AS GOOD AS NEW THE DAY I SOLD IT. LOOKING FOR A GARAGE THAT CAN REPLACE ALL THE LINES WITH NON-GM PARTS. UNLIKE GM I VALUE THE LIFE OF MY FAMILY. GM JUST LOST ANOTHER CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469450August 6, 2012
SERVICE BRAKES
BRAKE FAILURE DUE TO RUSTED BRAKE LINES ON 2 SEPARATE OCCASIONS. AROUND MARCH 2008 I WAS TRAVELING ON THE SOUTHERN STATE PARKWAY IN LONG ISLAND, NY WHEN I DEPRESSED THE BRAKE PEDAL AND IT WENT TO THE FLOOR AND A LARGE CLOUD OF SMOKE CAME OUT OF THE ENGINE COMPARTMENT WHICH WAS CAUSED BY BRAKE FLUID HITTING THE HOT EXHAUST MANIFOLD. THE BRAKE LINE HAD RUSTED THROUGH AND CAUSED A HOLE IN THE LINE WHICH CAUSED THE BRAKES TO FAIL. ONLY THAT PARTICULAR LINE WAS REPLACED DUE TO THE HIGH COST OF REPLACING ALL LINES FROM FRONT TO BACK. TODAY AUGUST 6, 2012 I WAS LEAVING MY HOUSE WHEN I DEPRESSED THE BRAKE PEDAL AND ONCE AGAIN IT WENT TO THE FLOOR AND A LARGE CLOUD OF SMOKE CAME OUT DUE TO THE BRAKE FLUID HITTING THE HOT EXHAUST MANIFOLD. UPON INSPECTION I FOUND ANOTHER BRAKE LINE THAT HAD RUSTED THROUGH AND CAUSED A HOLE IN THE LINE WHICH CAUSED THE BRAKES TO FAIL. AT THE TIME OF THE SECOND INCIDENT THE TRUCK HAD 141,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469166August 4, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
I JUST FIX MY HEAD GASKET FROM LEAKING 2 WEEKS LATER THE TRANSMISSION GAVE OUT A WEEK LATER THE SENSOR GAVE OUT THEN THE OTHER SENSOR KNOCK SENSOR 2 THEN THE SENSOR PUMP GAVE OUT TOO WITH IN 6 MONTHS AND COST ME ABOUT 4000 AFTER TAX CHEVY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468930August 2, 2012
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS ABNORMALLY DEPRESSED INTO THE FLOOR BOARD. THE CONTACT STOPPED THE VEHICLE ON THE SHOULDER AND AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED BRAKE FLUID LEAKING FROM THE BRAKE LINES. THERE WAS CORROSION ON THE BRAKE LINES AS WELL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA11001 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS) THAT COULD POSSIBLY HAVE BEEN RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. UPDATED 8/31/12 *CN UPDATED 09/10/12. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468976August 2, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE REAR HATCH LOCK WAS NOT OPERABLE AND THE VEHICLE WAS NOT EQUIPPED WITH A MANUAL RELEASE BUTTON. THE CONTACT WAS CONCERNED THAT IT WOULD BE DIFFICULT TO EXIT THE VEHICLE IN THE EVENT OF AN EMERGENCY OR FIRE. THE DEALER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000 AND THE CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468380July 30, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DRIVER SIDE REAR DOOR LOCK QUIT WORKING, SHORTLY AFTER THAT DRIVER DOOR QUIT LOCK QUIT WORKING, TOOK INTO DEALER FOR REPAIR, SAID IT WOULD BE ABOUT $1000 FOR 2 DOOR LOCK ACTUATOR REPLACEMENTS, A FEW MONTHS LATER THE PSGR REAR DOOR LOCK QUIT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467774July 26, 2012
ENGINE
DRIVING IN MIDDLE LANE ON HIGHWAY OUT OF STATE WITH KIDS IN THE CAR ENGINE JUST QUIT--NO POWER, COULDN'T SIGNAL TO MOVE OR GET TO SIDE OF ROAD, JUST SAT IN MIDDLE LANE. VERY SCARY!! TOWED TO A NEARBY DEALER-TOLD US THE FUEL PUMP SHORTED THE ENGINE AND HAD TO REPLACE THE FUEL PUMP. NO ADVANCE WARNING-ONLY A BLOWER MOTOR SEEMED TO BE MALFUNCTIONING THAT MORNING (HAVE HAD A/C PROBLEMS). NO ISSUE WITH POWER UNTIL IT JUST QUIT. SEEMS TO BE A COMMON COMPLAINT WHEN RESEARCHING THIS YEAR AND VEHICLE--LOSS OF POWER OR DECREASED POWER. WITH THE NUMBER OF INCIDENTS FOUND, SOMEONE SHOULD RESEARCH THIS BEFORE ANOTHER CAR IS STRUCK FROM BEHIND AND THERE ARE INJURIES OR WORSE, FATALITIES. TO HAVE SOMETHING THIS MAJOR HAPPEN WITHOUT ANY SYMPTOMS OR WARNING LIGHTS, AND FOR THE NUMBER OF CASES FOUND, SEEMS IRRESPONSIBLE AT BEST, NEGLIGENT AT LEAST. PLEASE LOOK INTO THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467871July 26, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 CHEVROLET SUBURBAN. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD BUT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC. THE MECHANIC STATED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE CONTACT DID NOT CALL THE MANUFACTURER. THE CONTACT HAD THE FUEL PUMP REPLACED TWO MONTHS PRIOR TO THE RECENT FAILURE. THE FAILURE MILEAGE WAS 201,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466959July 22, 2012
SERVICE BRAKES
WHEN DRIVING FROM WORK, MY HUSBAND NOTICED THE VEHICLE WAS SLOW TO STOP. WHEN THE VEHICLE FINALLY ARRIVED HOME, WE NOTICED A SIZABLE AMOUNT OF BRAKE FLUID IN THE DRIVEWAY. THE TRAIL LED ALL THE WAY TO THE GARAGE. SINCE I CANNOT SAFELY DRIVE IT TO A MECHANIC FOR A FORMAL ASSESSMENT, MY HUSBAND WENT UNDER THE VEHICLE MYSELF AND NOTICED IT HAD EXCESSIVE CORROSION THROUGHOUT THE ENTIRE UNDERCARRIAGE. IT IS ESPECIALLY, EXTREMELY, AND EXAGGERATEDLY SEVERE WITH THE BRAKE LINES. THERE IS A SMALL METAL JUNCTION WHERE THE REAR BRAKE LINES BRANCH OUT TO THE RESPECTIVE LEFT AND RIGHT HUB/CALIPER. THE LINES BRANCHING FROM THIS SMALL UNION -THAT IS JUST ABOVE THE SPARE TIRE- ARE VERY WIRY. HE ALSO NOTED THAT ALL OF THE LINES FROM THE FRONT OF THE VEHICLE TO THE BACK, HAVE A LOT OF CORROSION ON THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466822July 20, 2012
FUEL/PROPULSION SYSTEM
SMELLED GAS IN GARAGE AND MOVED VEHICLE OUTSIDE GARAGE TO INVESTIGATE. FOUND PUDDLE OF GAS ON GARAGE FLOOR WHERE VEHICLE HAD BEEN PARKED. CRAWLED UNDER VEHICLE AND FOUND TWO BRAIDED FUEL LINES CROSSING EACH OTHER AND RESTING ON ONE ANOTHER. THEY HAD WORN A HOLE IN THE BRAIDED FUEL LINE AND WAS LEAKING A SUBSTANTIAL AMOUNT OF FUEL. TOOK TO LOCAL REPAIR SHOP FOR REPAIR. MECHANIC HAD TO CUSTOM REBUILD FUEL LINE TO AVOID CRISS-CROSS ROUTE ORIGINALLY INSTALLED. MECHANIC VERY CONCERNED WITH EXISTING DESIGN - PRESSURIZED BRAIDED FUEL LINE WAS SPEWING FUEL BENEATH VEHICLE. THIS APPEARS TO BE A COMMON PROBLEM AS A QUICK SEARCH ON HTTP://WWW.ABOUTAUTOMOBILE.COM/ UNDER "CONSUMER COMPLAINTS" FINDS QUITE A FEW RELATED INSTANCES WITH BOTH THE 2005 AVALANCHES AND SUBURBANS. REFERENCE COMPLAINT NUMBERS: 10465537, 10402272, 10384217, 10275857, 10417685, 10373464, 10401501. I DIDN'T SEARCH OTHER MODEL YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466007July 17, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DOOR LOCK ACTUATORS FAIL CAUSING DOORS TO REMAIN LOCKED AND INOPERABLE. SEVERAL ACCOUNTS ON THE INTERNET CLAIM MULTIPLE FAILURES AT THE SAME TIME AND OR REPLACED ACTUATORS FAILING A SECOND TIME. VEHICLE CAN NOT BE ENTERED OR EXITED EASILY IN AN EMERGENCY CAUSING A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466298July 17, 2012
VEHICLE SPEED CONTROL
THE ENGINE LIGHT WOULD COME ON AND IMMEDIATELY THE STABILITY SYSTEM DISENGAGE LIGHT WOULD COME ON ALSO. THE VEHICLE WOULD GO DOWN TO APPROXIMATELY 1500 RPM AND DROP THE SPEED TO 50-55 MPH, ON THE FREEWAY. THE SPEED LIMIT IS 65 AND WE WERE IN THE MIDDLE LANE OF 3 LANES. IT HAS HAPPENED NUMEROUS TIMES NOW. I HAVE TAKEN THE VEHICLE TO A MECHANIC 3 TIMES. A DIAGNOSTIC TEST WAS RAN EACH TIME AND EVERY TIME THERE DIFFERENT CODES THAT POP UP, ONE DIFFERENT FROM THE PREVIOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465732July 15, 2012
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
DECEMBER 2009, REPLACED RUPTURED BRAKE LINES ABOVE THE REAR DIFFERENTIAL. SEVERELY RUSTED. JULY 15, 2012, RUPTURED BRAKE LINE BY THE DRIVER SIDE FLOOR BOARD AND FIRE WALL. SEVERELY RUSTED. FUEL LINES UNDER THE VEHICLE IS ALSO SEVERELY RUSTED. LEAK CAN CAUSE FIRE. BRAKE FAILURE OCCURRED DURING DRIVING ON ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465750July 15, 2012
STRUCTURE:BODY, ELECTRICAL SYSTEM
LEFT AND RIGHT REAR EXTERIOR DOOR HANDLES BROKEN/INOPERABLE. THOSE WERE REMOVED AND REPLACED AT DEALERSHIP, BUT AT HALF PRICE (PARTS AND LABOR) SINCE I HAD GONE OVER THE 36,000 MILE WARRANTY. SINCE THAT TIME, I HAVE HAD ALL FOUR MOUNTS ON EXTERIOR DOOR HANDLES BREAK MAKING IT NECESSARY TO OPEN THE DOORS VERY CAREFULLY SO THAT THE HANDLES DO NOT BREAK OFF COMPLETELY SO I CAN OPEN THE DOORS. ALSO I HAVE HAD TO REPLACE THE ACTUATORS ON THE DRIVER'S DOOR AND THE LEFT REAR DOOR. NOW THE LOCKS ON ALL FOUR DOORS WORK ONLY INTERMITTENTLY, BOTH BY REMOTE CONTROL AND BY MANUALLY USING THE MASTER ELECTRIC LOCKS ON FRONT DOORS. I BELIEVE THE PROBLEMS WITH THE LOCKS AND HANDLES COULD SOMEDAY CAUSE A PERSON'S DEATH, SHOULD THEY EVER NEED TO EXIT OR ENTER DURING EMERGENCY SITUATIONS (JUST USE YOUR IMAGINATION). GM SHOULD RECALL AND ADDRESS THESE PROBLEMS IMMEDIATELY AS THIS HAS BEEN KNOWN ABOUT FOR YEARS NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465471July 12, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2001 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE LIGHTS ON THE INSTRUMENT PANEL STOPPED ILLUMINATING. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE INSTRUMENT PANEL NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 115,000 AND THE CURRENT MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464385July 6, 2012
SERVICE BRAKES
THE BRAKE FAILED AS I WAS STOPPING AT AN INTERSECTION. THE BRAKE PEDDLE STARTED TO HOLD AND THEN JUST PRESSED TO THE FLOOR. THE BRAKE LINE HAS FAILED. THIS IS THE THIRD BRAKE LINE FAILURE ON THIS VEHICLE IN THE LAST 14 MONTHS. WE'VE HAD THE BOTH REAR AND BOTH FRONT LINES REPLACED ALREADY, THIS LAST FAILURE APPEARS TO BE BETWEEN MASTER AND ABS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463931July 2, 2012
STRUCTURE
NOTICED A SMALL CRACK ON THE PASSENGER SIDE DASHBOARD NEAR AIRBAG. CRACK SPREAD AND NOW HAVE A TRIANGULAR SHAPED HOLE IN THAT SPOT. ANOTHER CRACK, MUCH LARGER, HAS NOW APPEARED ON THE DRIVER'S SIDE OF THE DASHBOARD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463563June 29, 2012
ELECTRICAL SYSTEM
WIFE WAS DRIVING ON THE FREEWAY IN OUR SUBURBAN AND THE ENGINE SHUT OFF WITHOUT WARNING. SHE HAD TO COAST OVER 5 LANES OF TRAFFIC AND GET INTO THE EMERGENCY LANE. TRUCK STARTED AFTER 4 ATTEMPTS AND WORKED FINE FOR 2 MORE DAYS. IT THEN DIED 2 MORE TIMES IN ONE DAY WITHOUT WARNING. IT AGAIN STARTED FINE AFTER 4 TO 5 ATTEMPTS. THE CRANKSHAFT POSITION SENSOR IS DEFECTIVE AND THERE WAS A RECALL OF OTHER 2001 MODELS WITH THE 8.1L BUT IT DID NOT INCLUDE MY SEQUENCE. THIS PART IS FAULTY AND PUT MY WIFE'S LIFE IN DANGER. THEY SHOULD RECALL ALL 8.1L CRANKSHAFT SENSORS. THIS IS A ISSUE AND THERE ARE TONS OF THREADS ON MESSAGE BOARDS ABOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463371June 28, 2012
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
2007 SUBURBAN VEHICLE CAME TO A STOP 25FT BEHIND SEVERAL STOPPED CARS AT A RED LIGHT. WITHOUT PROVOCATION, THE VEHICLE STRONGLY ACCELERATED/SURGED FORWARD WHILE THE BRAKES WERE ENGAGED. DRIVER CONTINUED TO ATTEMPT TO STOP THE VEHICLE BY REPEATEDLY HITTING THE BRAKE PEDAL, BUT WITH NO SUCCESS. PASSENGER IN VEHICLE REPORTED SEEING DRIVERS FOOT ON THE BRAKE. VEHICLE ACCELERATED FORWARD INTO THE BACK OF ANOTHER VEHICLE WHICH WAS THEN PUSHED INTO A THIRD. ALL THREE VEHICLES SUFFERED DAMAGE. AIRBAGS FAILED TO DEPLOY IN SUBURBAN DESPITE LEVEL OF IMPACT. VEHICLE WAS TAKEN TO CHEVROLET DEALER FOR COMPLETE DIAGNOSTIC. RESULTS INCONCLUSIVE; NO DATA ERRORS RECORDED IN COMPUTERS AND NO APPARENT MECHANICAL ATTRIBUTE COULD BE FOUND RELATING TO VEHICLE ACTION. ACTION COULD NOT BE REPEATED BY TECHNICIAN. VEHICLE RELEASED TO OWNER. NO EXPLANATION COULD BE GIVEN AS TO THIS ACTION. DEALER DID NOT FOLLOW UP OR CONTINUE INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
5
Deaths:
0
#10462891June 24, 2012
FUEL/PROPULSION SYSTEM
DURING NORMAL OPERATIONS UNDER NORMAL DRIVING CONDITIONS THE FOLLOWING OCCURRED. LOSS OF ENGINE AT SPEEDS OF 60+ MPH AFTER DRIVING ONE HOUR. ENGINE RESTARTED WITH IN TWO MINUTES. PROBLEM OCCURRED MULTIPLE TIMES WITH SHORTER RUN TIMES BETWEEN EACH ATTEMPT. OVER A THREE YEAR TIME FRAME VEHICLE HAS REQUIRED FOUR FUEL PUMPS ALL FROM DIFFERENT MANUFACTURES TO ELIMINATE THE POSSIBILITY OF ANY COMPROMISED PRODUCT BATCHES. TOTAL CONSUMER COST. $3000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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