Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10457156May 2, 2012
SERVICE BRAKES, HYDRAULIC
BEGAN EMERGENCY BREAKING AND EVASIVE MANEUVERS. SHORTLY AFTER BEGINNING TO TURN, THE ABS LIGHT CAME ON AND ALL 4 WHEELS LOCKED. THE RESULT WAS A 180 DEGREE SPIN ACROSS 5 LANES OF I30 JUST SOUTH OF DOWNTOWN DALLAS. WE ALMOST AVOIDED ANY COLLISION, BUT IT COULD HAVE BEEN HORRIBLE AS WE WERE CLOSE TO HITTING AT LEAST 7 TO 10 VEHICLES WITH SPEED DIFFERENTIALS OF ABOUT 50MPH WHILE OUT OF CONTROL. THE FAILURE CODE WAS THE EBCM RELAY, AND THE SYSTEM WORKS IF THE AMBIENT TEMPERATURE IS COLD ENOUGH, THOUGH IT FAILS ON BUMPS SOMETIME. TYPICAL BAD SOLDER JOINT BEHAVIOR. MANY PEOPLE ARE REPAIRING THESE MODULES BY RE-SOLDERING THE RELAY CONNECTIONS. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10457087May 1, 2012
SERVICE BRAKES
THE STEEL BRAKE LINE FAILED ON THE DRIVERS SIDE BELOW THE DOOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456916April 30, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE REAR AUTOMATIC LIFT GATE WAS OPENED AND FELL DOWN, ABRUPTLY STRIKING THE CONTACT IN THE HEAD. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE SUPPORT STRUTS ON THE REAR LIFT GATE FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 79,467. UPDATED 05/31/12*LJ
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10456823April 29, 2012
SERVICE BRAKES, HYDRAULIC
MY WIFE WAS DRIVING OUR 2002 CHEVROLET SUBURBAN 1500 4WD WHEN SHE APPLIED THE BRAKES TO STOP THE PEDDLE WENT ALL THE WAY TO THE FLOOR. SHE WAS ABLE TO GET THE TRUCK INTO A PARKING LOT WITHOUT INCIDENT. WHEN I GOT THERE TO LOOK AT THE PROBLEM, I NOTICED THE STEEL BRAKE LINE SUPPLYING THE RIGHT FRONT CALIPER WAS SEVERELY CORRODED, WHERE IT RUNS ATOP THE FRAME IN THE ENGINE COMPARTMENT, TO THE POINT WHERE IT DEVELOPED A PINHOLE TO ALLOW A LOSS OF PRESSURE(PEDDLE). THE LINE IS SO CORRODED THAT I CAN'T EVEN CUT OUT A SECTION AND FLARE THE OLD LINE TO INSTALL A REPAIR SECTION OF LINE. I BELIEVE THE ENTIRE BRAKE LINE HAS TO BE REPLACED. AT THIS TIME I HAVEN'T INSPECTED THE REST OF THE LINES, BUT WHEN I CAN I WILL!!!!! I'M READING ABOUT NUMEROUS BRAKE LINE AND OTHER SEVERE CORROSION ISSUES ON THESE MODELS. WE HAVE BEEN LOYAL GM CUSTOMERS SINCE 1976. WE CURRENTLY OWN THE ABOVE MENTIONED SUBURBAN AND A 2008 SILVERADO. THE SUBURBAN IS OUR PRIMARY FAMILY VEHICLE WHICH IS USED TO TRANSPORT OUR DISABLED CHILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456455April 25, 2012
ENGINE AND ENGINE COOLING
AFTER SO LONG IGNORING THE SMELL IN MY CAB, I DECIDED TO GET IT CHECKED OUT AT BENNY'S EXHAUST IN BRISTOL, TN, AND FOUND THAT EXHAUST MANIFOLD HEAD BOLTS BROKE OFF ON BOTH SIDES OF ENGINE. 1ST BOLT INITIALLY THEN SECOND BOLT NEXT TO IT BROKE AS WELL. NO WORK HAS BEEN DONE TO MOTOR OR AFTERMARKET PARTS ADDED THAT WOULD AFFECT THIS PART AND CREATE FAILURE. EXHAUST GAS ENTERS THE UNDERHOOD AREA SOMETIME CAN BE SMELLED INSIDE PASSENGER CAB AREA. THE EXHAUST MAKES A BLACK PLUME UP SIDE OF MOTOR ON BOTH SIDES. THIS VEHICLE CAN NOT BE REGISTERED IN ANY STATE THAT HAS EMISSIONS TESTING, BECAUSE IT WILL NOT PASS. I AM FORCED TO REGISTER IT TO NON-TESTING STATES. WHY ISN'T THERE A RECALL ON THIS MATTER. IT APPEARS THAT THIS AFFECTS ALL YEARS. WHAT IS WRONG WITH GM, WHY WON'T THEY TAKE CARE OF THIS MATTER. AFTER SOMEONE SPENDS SEVERAL TENS OF THOUSANDS ON A VEHICLE, WHY ISN'T SAFETY THE STANDARD GM SHOULD MEASURE ITSELF UP TOO. ENGINEERS, ARE YOU MAKING SURE PLANNED OBSOLESCENCE IS BUILT INTO ALL YOUR VEHICLES. I WON'T BUY GM NO MORE AFTER OWNING GM ALL MY LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456128April 23, 2012
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING, STEERING, TRACTION CONTROL SYSTEM
STABILITY SYSTEM INDICATOR/TRACTION ACTIVE/TRACTION CONTROL INDICATOR COME ON WHEN MAKING LEFT HAND TURN SOMETIMES VEHICLE STALLS WHEN ACCELERATOR IS PRESSED AND "TRACTION ACTIVE" WILL ILLUMINATE ON THE DIC. DEALER STATED THAT IT WAS A "WHEEL HUB SENSOR". REPLACED LEFT WHEEL HUB ASSEMBLY, STILL HAVE SAME ISSUE. IN WORK ON REPLACING RIGHT HAND WHEEL HUB ASSEMBLY TO SEE IF THIS CORRECTS ISSUE, BUT BY THE LOOK OF SOME OF THE OTHER RESPONSES IT WILL NOT. NEED A RECALL IF THIS IS HAPPENING, POSSIBLE LIFE THREATENING SITUATION IF CAR STALLS WHEN TURNING THROUGH ONCOMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455767April 19, 2012
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
REAR HATCH FAILURE. ELECTRIC OPENING. OPENED 24 INCHES AND THEN CLOSED UNDER MOTOR POWER. CAUGHT DOG IN THE DOOR THOUGH NO SERIOUS HARM DONE. HOWEVER IT DID NOT REVERSE AS IT IS SUPPOSED TO DO WHEN IT COMES DOWN ON AN OBJECT LIKE A CHILD OR DOG. DEALER REPLACED STRUTS WHICH SEEMS TO HAVE FIXED THE PROBLEM. THIS IS A SERIOUS FLAW. IT WAS JUST LUCKY IT ONLY CAUGHT THE DOG'S TAIL. IF IT HAD CAUGHT HER HEAD, SHE WOULD BE DEAD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455568April 17, 2012
ELECTRICAL SYSTEM
A/C SYSTEM WOULD RANDOMLY BLOW HOT AIR; THEN FAN WOULD RUN WITH IGNITION OFF; THEN FAN SPEEDS WOULD QUIT WORKING; FINALLY BLOWER QUIT ALTOGETHER. GM HAS 2 SERVICE BULLETINS OUT WITH EXACT PROBLEM DESCRIPTION, BUT THEY CLAIM MY VEHICLE NOT COVERED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455582April 17, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE LIFT GATE ACTUATOR STOPPED WORKING. WE ARE UNABLE TO OPEN THE LIFTGATE BY USING THE FOB OR UNLOCK BUTTON ON THE DRIVER/PASSENGER DOOR. THERE IS NO EMERGENCY RELEASE OR KEY HOLE ON THE OUTSIDE OF THE LIFTGATE. THE ONLY WAY TO UNLOAD OUR CARGO IS FROM THE REAR PASSENGER DOORS AND THEN REMOVE THE PANEL AND RELEASE THE DOOR LATCHES TO OPEN. WE WERE ABLE TO "FIX" IT FOR A SHORT TIME, BUT THIS RESULTED IN A JOY BUZZER SOUND COMING FROM THE LIFTGATE ACTUATOR EVERYTIME THE DOOR LOCKED. WE WERE HOPING TO TRY LOCKING THE DOOR LESS TO TRY NOT TO WEAR OUT THE PART, BUT WE HAVE ONLY 2 OPTIONS WITH LOCKING THE DOORS (WHEN PUTTING INTO GEAR OR REACHING 15 MPH) WHEN WE WOULD LIKE TO CHOOSE TO NOT HAVE THE DOORS AUTOMATICALLY LOCK AT ALL. I'VE FOUND MANY PEOPLE ONLINE HAVE HAD THE SAME ISSUE/FRUSTRATION AND NO RECALL HAS BEEN MADE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455584April 17, 2012
ELECTRONIC STABILITY CONTROL (ESC)
STABILITY SYSTEM WAS DISABLED WITH ENCODER ACTUATOR HAVING NO COMMUNICATION. NEEDED TO REPLACE TRANSFER CASE TWO/FOUR WHEEL DRIVE ACTUATOR. VEHICLE HAS NOT BEEN IN 4 WHEEL DRIVE IN MONTHS AND RANDOMLY "FRIED." *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455110April 13, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2005 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, SHE CRASHED INTO THE REAR OF A TRASH TRUCK. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE LEFT ARM AND LEFT LEG. THE POLICE WERE CONTACTED AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY DEEMED THE VEHICLE AS BEING DESTROYED. THE MANUFACTURER WAS CONTACTED AND AFTER DIAGNOSING THE VEHICLE, THEY ADVISED HER THAT THE VEHICLE WAS NOT TRAVELING FAST ENOUGH AT THE TIME OF IMPACT FOR THE AIRBAGS TO DEPLOY. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10454507April 9, 2012
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
WAS DRIVING AT A VERY LOW RATE OF SPEED; TRYING TO STOP WHEN WHAT FELT LIKE THE ANTILOCK BRAKES KICKED ON AND THE MESSAGE "TRACTION ACTIVE" APPEARED ON MY CONSOLE. THIS MADE IT VERY DIFFICULT TO CONTROL AND STOP THE VEHICLE. THEN WHEN TRYING TO ACCELERATE, VEHICLE WOULD LUG DOWN AND NOT WANT TO GO. THERE WAS ALSO A NOISE, LIKE A PUMP OR SOMETHING WHEN TRYING TO BRAKE OR ACCELERATE. TURNING OFF THE STABILITRACK SEEMS TO STOP THIS FROM HAPPENING, WHICH IN TURN MEANS I DO NOT HAVE ANTILOCK BRAKES. THIS IS A HUGE SAFETY ISSUE, ESPECIALLY IF TRYING TO MERGE, PASS THROUGH AN INTERSECTION OR WHILE DRIVING AT A HIGH RATE OF SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454591April 9, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 1999 CHEVROLET SUBURBAN S2 K15. THE CONTACT WAS DRIVING 15 MPH WHEN THE BRAKES WERE DEPRESSED YET THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 05V379000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 124,735.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453780April 2, 2012
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE
I PURCHASED ON 11/1997 A NEW 1998 CHEVROLET SUBURBAN 3/4 TON 2500 SERIES. THE SUBURBAN HAS 38,528 ORIGINAL MILES AND HAS BEEN GARAGE KEPT SINCE NEW. THE VEHICLE HAS BEEN USED PRIMARILY AS A SECONDARY VEHICLE FOR RECREATIONAL PURPOSES. THE SUBURBAN HAS BEEN DRIVEN IN SNOW CONDITIONS ONLY 12-14 TIMES. I AM EXPERIENCING EXCESSIVE BRAKE AND FUEL LINE CORROSION ON THE STEEL BRAKE/FUEL LINES, FLEXIBLE BRAKE HOSES AND CONNECTIONS. I AM VERY CONCERNED OVER THE BRAKE/FUEL LINE CORROSION ISSUEA AND HAVE SINCE LEARNED THAT AN INVESTIGATION HAS BEEN INITIATED BY THE NHTSA ON 1/5/11, NHTSA INVESTIGATION FILE NO. EA11001. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453242March 27, 2012
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE BRAKE LINES FRACTURED WHILE THE BRAKES WERE APPLIED ON THE HIGHWAY. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 84,905 AND THE CURRENT MILEAGE WAS 85,049. UPDATED 5/7/12 *CN THE CONSUMER STATED HER HUSBAND DISCOVERED THE FRONT BRAKE LINE HAD RUPTURED. THERE WAS A HOLE IN THE BRAKE LINE IN THE ENGINE COMPARTMENT NEAR THE DRIVER'S SIDE FRONT WHEEL AND THE BRAKE LINE WAS SEVERELY CORRODED. UPDATED 05/25/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453128March 26, 2012
SERVICE BRAKES, HYDRAULIC
THE REAR BRAKE LINE BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452412March 20, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2001 CHEVROLET SUBURBAN 1500. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE FAILED TO REDUCE SPEED. THE VEHICLE UNCONTROLLABLY CRASHED INTO A BUILDING. THERE WAS NO PERSONAL INJURY; HOWEVER THERE WERE EXTERIOR DAMAGES TO THE BUILDING. THE VEHICLE SUSTAINED MINOR DAMAGE. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FOUR BRAKE LINES AND GEAR SHIFTER CABLE WERE REPLACED. ALSO, THE ABS WOULD NEED TO BE REPLACED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 05V379000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK). THE FAILURE RECURRED AFTER THE REPAIR. THE ABS HAD BEEN REPLACED A TOTAL OF SEVEN TIMES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10452247March 19, 2012
SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS
I WAS TAKING MY SUBURBAN IN FOR IT'S ANNUAL SAFETY INSPECTION AND WAS NOTIFIED BY MY MECHANIC THAT ONE OF THE VEHICLE'S BRAKE LINES (EXITING THE ABS PUMP) WAS LEAKING AND THAT ALL FIVE OF THE PRIMARY BRAKE LINES ARE EXTERNALLY RUSTED AND NEAR BREAKING. ALL FIVE LINES NEED TO BE REPLACED RESULTING IN VERY COSTLY REPAIRS. I HAVE SIX CHILDREN AND WE REGULARLY TRAVEL AS A FAMILY. THIS POTENTIAL FAILURE HAS JEOPARDIZED MY CHILDREN'S LIVES AND GM SHOULD BE HELD ACCOUNTABLE FOR SELLING AN INFERIOR PRODUCT. THE VEHICLE HAS 88,000 MILES AND IS REGULARLY MAINTAINED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452132March 18, 2012
SERVICE BRAKES, HYDRAULIC
ABS SYSTEM WAS SERVICED AS PART OF 2006 RECALL CAMPAIGN. SENSORS WERE CLEANED AND RETURNED TO SERVICE. PLEASE NOTE THAT IN 2006 WHEN ISSUE FIRST SURFACED, ONE WEEK PRIOR TO RECALL, CHEVROLET DEALER QUOTED A PRICE OVER $800.00 TO REPLACE HUBS. THEN WHEN RECALL WAS ANNOUNCED, THEY SAID THE HUBS COULD BE CLEANED. IN NOVEMBER 2011 SENSORS FAILED AGAIN AND HUBS (HOUSING SENSORS) WERE REPLACED. THE RECALL CAMPAIGN WAS NOT EFFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452049March 17, 2012
ENGINE AND ENGINE COOLING, STEERING, ELECTRICAL SYSTEM
"REDUCED ENGINE POWER" LIGHT COMES ON AND TRUCK SLOWS TO LESS THAN 10 MPH AND THE POWER STEERING STOP WORKING. THIS HAS HAPPENED SIX TIMES IN THE LAST YEAR. 1ST INCIDENT I TOOK IT TO THE DEALER AND THEY SAID NOTHING WAS WRONG WITH IT. DIAGNOSTICS PERFORMED AND NOTHING CAME BACK WRONG. I THINK THE WIRING TO THE THROTTLE IS POSSIBLY TO BLAME. IF I HIT A BUMP IN THE ROAD OR CROSS RAILROAD TRACKS, THE REDUCED ENGINE POWER CAN COME ON. I HAVE A HUNCH AFTER RESEARCHING ONLINE & FINDING THAT SEVERAL OTHER PEOPLE HAVE THE SAME PROBLEM, THAT LEADS ME TO BELIEVE THAT CHEVY KNOWS ABOUT IT & IS DOING NOTHING ABOUT IT. "TYPICAL"!! I AM VERY DISPLEASED, ESPECIALLY BECAUSE I LOVE MY SUBURBAN. I SUGGEST AN INVESTIGATION & RECALL OF THIS PROBLEM.I ASK THAT CHEVY TAKES RESPONSIBILITY FOR POOR QUALITY & REPAIRS THE PROBLEM PRONTO! OH, AND THE POWER SEATING FUSE CAUGHT FIRE AND EXPLODED THE LITTLE FUSE IN THE FUSE BOX, NOW THE SEATS WON'T WORK & NEITHER DOES THE PASSENGER SIDE WINDOWS. THE WIRING DONE ON THIS TRUCK IS CHEAP! THE PARTS ARE CHEAP! NOT A HAPPY CUSTOMER! *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban