Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10485962November 25, 2012
POWER TRAIN
I HAVE A 2001 1500 CHEVY SUBURBAN THAT I PURCHASED BRAND NEW. IT WAS 109,000 MILES ON IT. MY TRANSMISSION WENT OUT WITH NO WARNING AT 50,000 MILES. WE FOUGHT WITH DEALERSHIP AND MANUFACTURER AND HAD THEM REPLACE IT WITH A NEW ONE. WELL GUESS WHAT? I HAVE APPR. 59,000 ON THIS TRANSMISSION AND IT JUST WENT OUT ON US ON OUR THANKSGIVING TRIP. WE WERE 4 HRS. FROM HOME WHEN IT STARTED GOING OUT. WHEN WE WERE 3 HRS. FROM HOME WE LOST 3RD GEAR AND DROVE IN 2ND AT 40 MILES PER HR. STOPPING SEVERAL TIMES ALONG THE WAY TO LET IT COOL DOWN. WE MADE IT 2 HRS FROM HOME AND MADE THE DECISION TO PARK IT SOMEWHERE IT WILL BE SAFE TO LEAVE IT OVERNIGHT. THANK GOD OUR SON WAS FOLLOWING US IN HIS VEHICLE TO GIVE US A RIDE HOME. THE FOLLOWING DAY WE HAD TO RETURN TO TOW IT HOME. I AM BEYOND LIVID. THIS VEHICLE IS ONLY DRIVEN IN TOWN AND THE OCCASIONAL VACATION OR ROAD TRIP. IT HAS A TOW PKG BUT HASN'T BEEN USED TO PULL THINGS. IT HAS ALWAYS BEEN METICULOUSLY MAINTAINED BY MY HUSBAND THAT IS A MECHANIC. THIS VEHICLE HAS NEVER BEEN MISUSED OR ABUSED. SO WHAT IS THE PROBLEM WITH CHEVROLET SUBURBAN'S? WE HAVE HAD ABSOLUTELY NO OTHER ISSUES WITH IT AND HAVE LOVED THIS VEHICLE. I HAVE RESEARCHED AND NOTICED I AM NOT THE ONLY ONE WITH THIS ISSUE.. WHAT IS THE PROBLEM? HOW DOES CHEVROLET PLAN ON HANDLING THIS ISSUE? THREE TRANSMISSIONS IN ONE VEHICLE WITH THAT LOW OF MILEAGE IS RIDICULOUS. CHEVROLET YOU ARE PRODUCING FAULTY PRODUCTS. THERE IS NO EXCUSE FOR 2 TRANSMISSIONS GOING ON A 3RD, IN A VEHICLE WITH THAT LOW OF MILEAGE... THIRD TRANSMISSION, REALLY? I HAVE ALWAYS LOVED AND PROMOTED CHEVROLET, BUT NOT ANY MORE. THE TAXPAYERS BAILED CHEVROLET OUT OF BANKRUPTCY AND YOU STILL SCREW OVER THE CONSUMER. IF ANYONE ELSE HAS HAD ANY ISSUES LIKE THIS PLEASE LET ME KNOW. I AM FURIOUS THAT I HAVE TO HAVE A 3RD, YES 3RD TRANSMISSION IN A VEHICLE WITH UNDER 110,000 MILES ON IT.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485785November 22, 2012
SERVICE BRAKES
TRAVELING FROM MA TO FL, STOPPED TO EAT DINNER AND CHANGE DRIVERS. WHEN WE RESUMED THE TRIP WE LOST THE BRAKES IN THE PARKING LOT OF THE RESTAURANT. A MECHANIC IN NC CAME OUT ON A SUNDAY MORNING TO HELP US. HE FOUND THE BRAKE LINE AT THE LEFT REAR AXLE HAD RUPTURED DUE TO CORROSION. HE SAID HE KEEPS A COIL OF BRAKE LINES IN STOCK SO HE CAN MAKE UP A BRAKE LINE FOR TRAVELERS FROM THE NORTH. WHEN I CALLED HIM TO TELL HIM WE LOST OUR BRAKES, HE SAID YOU ARE FROM THE NORTH, RIGHT? I THOUGHT IT WAS MY ACCENT BUT HE SAID IT WAS BECAUSE GETS ENOUGH CALLS FOR THIS THAT HE KEEPS A COIL OF MATERIAL IN STOCK. WE ARE FORTUNATE IT WAS NOT IN CITY TRAFFIC OR AT A HIGHER SPEED. WHEN I DID A GOOGLE SEARCH I FOUND MANY OTHERS WITH THE SAME EXPERIENCE AND AN ARTICLE THAT NHTSA WAS STUDYING THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485442November 21, 2012
SERVICE BRAKES
DURING STOP AND GO TRAFFIC, THE BRAKES WERE APPLIED SUDDENLY AND THE PEDAL WENT TO THE FLOOR. THE "SERVICE BRAKE SYSTEM" WARNING MESSAGE CAME ON AS WELL AS THE BRAKE "IDIOT" LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485303November 20, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT AFTER REFUELING, FUEL SPEWED OUT FROM THE FUEL TANK. THE CONTACT STATED THAT THE FIRE DEPARTMENT HAD TO BE CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485053November 18, 2012
SERVICE BRAKES
REAR BRAKE LINE FAILED RESULTING IN LOSS OF BRAKING ABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485069November 18, 2012
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES
STEEL BRAKE LINES ALONG REAR DIFFERENTIAL CORRODED AND FAILED RESULTING IN LOSS OF BRAKE FLUID AND BRAKING ACTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485070November 18, 2012
SERVICE BRAKES
STEEL BRAKE LINE ALONG RIGHT REAR FRAME MEMBER CORRODED AND FAILED RESULTING IN LOSS OF BRAKE FLUID AND BRAKING ACTION. INSPECTION OF OTHER STEEL BRAKE LINES SHOW EXTENSIVE CORROSION, DRAWING REASONABLE CONCLUSION THAT OTHER LINES WILL FAIL. ALL STEEL BRAKE LINES NEED TO BE REPLACED TO MAKE VEHICLE SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484997November 17, 2012
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
COMPLETE BRAKE FAILURE. BRAKE LINES RUSTED OUT. PLEASE ADD MY NAME TO THE NHTSA # EA11001 INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484806November 15, 2012
SERVICE BRAKES
WHILE DEPRESSING BRAKES AT A COMPLETE STOP, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I PROCEEDED AT A SLOW RATE OF SPEED AND TESTED THE BRAKE SYSTEM. THE BRAKE PEDAL HAS TO BE PUSHED ALL THE WAY DOWN TO THE FLOOR JUST TO GET THE VEHICLE TO COME TO A SLOW/CRAWLING STOP. AFTER INSPECTING UNDERNEATH THE VEHICLE, I DISCOVERED THE LEFT REAR BRAKE LINE LEAKING. VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484672November 14, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED AND WAS PROVIDING INACCURATE READINGS. AS A RESULT, THE CONTACT WAS NOT ABLE TO DETERMINE THE SPEED IN WHICH HE WAS TRAVELING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484049November 12, 2012
POWER TRAIN
WOULD DRIVE FINE AT TIMES. WHEN RESTARTED, ENGINE WOULD LOSE POWER, VERY SLUGGISH, UNABLE TO PICK UP SPEED. ON DASH, MESSAGE WOULD READ 'SERVICE STABILITY'. TOOK TO OUR LOCAL CHEVROLET DEALER, THEY WERE UNABLE TO REPAIR, THEY COULD NOT TELL ME WHY MESSAGE WOULD APPEAR, ABSOLUTELY CLUELESS TO THE PROBLEM. THEN TOOK MY VEHICLE TO MY LOCAL MECHANIC, HE STATED HE HAD FOUR OTHER GMC VEHICLES COME IN WITH THE SAME MESSAGE ON DASH. HE STATED IT HAS SOMETHING TO DO WITH THE TRANSFER CASE. THAT'S MORE THAN WHAT THE DEALER SAID. MY MECHANIC STATED HE ATTEMPTED TO GET THE PART, BUT ITEM IS ON BACK ORDER FROM MANUFACTURER. DOES THIS INDICATE THAT MANY MANY MORE VEHICLES ARE EXPERIENCING THE SAME PROBLEM? HAVE BEEN EXPERIENCING THIS PROBLEM FOR A WHILE. MY VEHICLE ONLY HAS 60,000 MILES, WAY UNDER THE AMOUNT OF MILES FOR A VEHICLE 6 YEARS OLD. THIS HAS TO BE A DEFECT. PLEASE HELP!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483963November 11, 2012
SERVICE BRAKES
I WAS BACKING UP MY 2000 CHEVY SUBURBAN 1500 IN MY DRIVE WAY AND THE BRAKES FAILED COMPLETELY WHILE BACKING UP THE VEHICLE. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I PUMPED THE BRAKES SEVERAL AND THE PEDAL WENT TO THE FLOOR EACH TIME. THERE WAS NO WARNING THAT THE BRAKES WERE GOING TO FAIL. I WAS ABLE TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE REAR BRAKE LINE IS SEVERELY CORRODED AND THE LINE FAILED AT THE CHASSIS LOCATION ABOVE THE REAR AXLE ABOVE THE COIL SPRING BRACKET. THERE WAS A LARGE ABOUT OF BRAKE FLUID ON THE INSIDE OF THE TIRE, CHASSIS AND ON THE GROUND. THIS FAILURE ALSO INDICATES THE MASTER CYLINDER FAILED BECAUSE THERE WERE NO FRONT BRAKES EITHER. UPON INSPECTION, ALL THE BRAKE LINES ON THE VEHICLE ARE SEVERELY CORRODED AND WILL NEED TO BE REPLACED. I AM DISAPPOINTED IN GM ENGINEERS TO PRODUCE A VEHICLE THAT COULD HAVE A FAILURE OF THIS NATURE. THEIR DESIGN CONTROLS AND PROCESS USING A DFMEA (DESIGN FAILURE MODE AND EFFECTS ANALYSIS) WOULD HAVE HAD CORROSION ON BRAKE LINES AS A POTENTIAL FAILURE MODE. IF THEIR MARKETING KNOWS THAT A LARGE PERCENTAGE OF VEHICLES WOULD BE SOLD INTO REGIONS THAT USE CORROSIVE AGENTS TO KEEP OUR ROADS AND HIGHWAYS CLEAN IN THE WINTER, THEN THEY SHOULD HAVE SHOWN THAT THE BREAK LINES COULD FAIL GIVEN THEIR CHOICE IN BRAKE LINE MATERIALS AND COATINGS USED ON THIS VEHICLE. ALSO, I AM DISAPPOINTED IN MY GM DEALER AND THE STATE SAFETY INSPECTION PROCESS WHERE I LIVE THAT SHOULD ALSO HAVE CAUGHT THE FACT THAT THE BRAKE LINES WERE SEVERELY CORRODED, ESPECIALLY SINCE I HAD TO HAVE HAD MY REAR BACKING PLATES REPLACED ON THE SAME VEHICLE LAST YEAR DUE TO A CORROSION FAILURE THAT RENDERED THE EMERGENCY BRAKES USELESS AND WOULD NOT PASS THE STATE INSPECTION PROCESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483988November 11, 2012
SERVICE BRAKES
WHEN APPROACHING AN INTERSECTION TODAY THE TRAFFIC LIGHT TURNED RED AND WHEN I DEPRESSED THE BRAKE PEDAL IT COLLAPSED TO THE FLOOR CAUSING ME TO RUN THE LIGHT AND PASS INTO THE INTERSECTION. I THANK MY LUCKY STARS THAT NOBODY WAS INJURED. MY WIFE AND CHILD WERE TERRIFIED, AS WAS I, BUT WE MANAGED TO PASS THROUGH UNHARMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483336November 5, 2012
SERVICE BRAKES
BRAKE WARNING INDICATOR LIGHT ILLUMINATED. NOTICED FLUID LOW. CHECKED AND FOUND LEAK IN BRAKE LINE DUE TO CORRODED/RUSTED LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483337November 5, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH AND DEPRESSING THE BRAKES, THE PEDAL WENT STRAIGHT TO THE FLOOR BOARD. THE CONTACT IMMEDIATELY PUT HIS EMERGENCY BRAKES ON TO AVOID A CRASH. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 106,000. ..UPDATED 03/18/13 *BF THE CONSUMER STATED THE VEHICLE WAS INSPECTED BY A DEALER BEFORE AND AFTER THE INCIDENT. THE VEHICLE WAS REPAIRED. THE CONSUMER HAS PICTURES AND OLD PARTS. UPDATED 04/02/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483340November 5, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1999 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING DUE TO A DEFECTIVE FUEL INJECTION PUMP AND PUMP MOUNTED DRIVER. THE COMPONENTS WERE REPLACED TWICE UNDER THE MANUFACTURERS EXTENDED WARRANTY. THE CONTACT STATED THAT THE PROBLEM HAS WORSENED AND THE FAILURE CONTINUES TO RECUR WITHOUT WARNING. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483265November 3, 2012
SERVICE BRAKES
BRAKE LINES RUPTURE IN EMERGENCY SITUATIONS. THIRD INCIDENT OCCURRED ON NOV 2, 2012 AND ALMOST RESULTED IN A MAJOR ACCIDENT. FRONT BRAKE LINE WHICH RUNS ACROSS FRONT OF VEHICLE RUPTURED UPON BRAKING AND PEDAL WENT TO FLOOR. DELAYED STOPPING BECAUSE ONLY REAR BRAKES WERE USED TO STOP VEHICLE. THIS IS 3RD TIME BRAKE LINES FAILED ALL IN DIFFERENT AREAS OF UNDERCARRIAGE. TRUCK WILL NOT BE DRIVEN UNTIL ALL BRAKE LINES ARE REPLACED AND UNDERCARRIAGE IS APPLIED WITH AN ANTI -CORROSIVE, WHICH THIS WILL COST APPROXIMATELY $4,000 BECAUSE OF THE LABOR INVOLVED IN THIS PROCESS. GM HAS KNOWN ABOUT THIS PROBLEM AND SHOULD BE RESPONSIBLE FOR REPLACING AND REPAIRING THE DEFECTIVE PARTS USED IN ORIGINAL MANUFACTURE. THIS PROBLEM SHOULD BE ADDRESSED BEFORE SOMEONE GETS KILLED DUE TO THESE FAULTY BRAKE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482934November 1, 2012
STRUCTURE, AIR BAGS
THE PLASTIC ON THE DASH AROUND THE AIR BAG HAS CRACKED. I AM AFRAID TO HAVE ANYONE SIT IN THE FRONT PASSENGER SEAT. IF THE AIRBAG DEPLOYS THE DASH IS GOING TO BREAK APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482767October 31, 2012
SERVICE BRAKES
WHILE VEHICLE WAS STATIONARY AT IDLE I NOTED EXCESSIVE BRAKE PEDAL TRAVEL AFTER PLACING MY RIGHT FOOT ON THE BRAKE. THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOOR BOARD AND WAS VERY SLOW IN RETURN. I SHUT THE VEHICLE OFF AND VISUALLY CHECKED THE MASTER CYLINDER AND CONNECTIONS. I NOTED THE MASTER CYLINDER BRAKE FLUID RESERVOIR WAS NOT COMPLETELY AT THE FULL MARK. I CONTINUED TO OBSERVE THE HYDRAULIC CONNECTIONS AND FOUND NO ACTIVE LEAK AND NO FLUID ON THE GROUND BENEATH THE VEHICLE. I DROVE THE VEHICLE TO A REPAIR SHOP IN TOWN (OUT OF STATE VISIT) ADVISING THE SHOP OWNER OF THE PROBLEM INVOLVING BRAKE TRAVEL. A MECHANIC DETERMINED THE BRAKE LINES ON MY VEHICLE WERE ROUTED ALONG THE VEHICLE FRAME, MADE OF STEEL, AND UNPROTECTED RESULTING IN CORROSION, HOLES, AND ACTIVE LEAKS. TWO OF THE LINES WERE REPAIRED AND NOW THE REMAINING TWO LINES REQUIRE REPAIR. I OBSERVED AND NOTED CORROSION OF THE BRAKE LINE DISTRIBUTION SYSTEM ALONG THE VEHICLE FRAME RUNNING TO THE REAR OF THE VEHICLE AND CROSSING OVER THE RIGHT SIDE. I BELIEVE THE BRAKE LINE CORRODED AND FAILED IMMEDIATELY BEHIND THE DRIVER'S SIDE LOCATED IMMEDIATELY NEXT TO THE VEHICLE IDENTIFICATION TAG. THIS LOCATION WAS OBSCURED FROM VIEW BECAUSE A PLASTIC WIRING HARNESS IS ROUTED BETWEEN THE BRAKE LINES AND EXTERIOR OF THE FRAME. I BELIEVE THE PLACEMENT OF THE PLASTIC CONDUIT CONCEALS VISION / INSPECTION OF CORRODING BRAKE LINES. I BELIEVE UNPROTECTED STEEL BRAKE LINES ARE SUBJECT TO PHYSICAL ABRASION AND MOISTURE BETWEEN THE UNPROTECTED BRAKE LINE AND THE VEHICLE FRAME RESULTING IN BRAKE LINE FATIGUE AND WATER BASED CORROSION RESULTING IN HOLES AND FAILURE OF THE HYDRAULIC BRAKE SYSTEM. I NEVER OBSERVED THE OPERATION OF THE "BRAKE" ICON LOCATED ON THE VEHICLE MESSAGE PANEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482790October 31, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 1994 CHEVROLET SUBURBAN 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25-35 MPH, THE BRAKES WERE ABRUPTLY APPLIED BUT THE VEHICLE DID NOT RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A PRECEDING VEHICLE. THERE WERE NO INJURIES. THE POLICE WERE NOT CONTACTED. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 170,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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