Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10499227February 19, 2013
ENGINE
I PURCHASED A 2008 CHEVY SUBURBAN LTZ ON SEPTEMBER 24, 2011. SHORTLY THEREAFTER I BEGAN TO NOTICE THAT THE OIL PRESSURE GAUGE SEEMS TO BEHAVE ERRATICALLY, I LATER LEARNED THE CAR BURNED OIL. I TOOK THE CAR TO THE DEALERSHIP IN JANUARY OF 2013 COMPLAINING OF OIL STAINS ON MY DRIVEWAY AND THAT I HAD PLACED TWO QUARTS OF OIL IN MY CAR WITHIN ONE WEEK. THE DEALERSHIP EXPLAINED TO ME THIS WAS A COMMON PROBLEM AND THAT I WOULD HAVE TO HAVE ABOUT $4,000-$5,000 OF REPAIRS DONE TO REBUILD MY ENGINE. THEY ALSO EXPLAINED THAT THIS WAS A WARRANTY ITEM AND THAT GM WOULD COVER IT. I WAS INFORMED BY THE DEALERSHIP THAT GM TOLD THEM THAT I HAD TO GO THROUGH AN "OIL CONSUMPTION TEST" WHICH I DID, THEY PERFORMED AN OIL CHANGE ON JANUARY 31, 2013. I BROUGHT THE VEHICLE IN FOR SERVICE ON FEBRUARY 19, 2013 AND THE DEALER NOTES THAT IT HAS BURNED .75 (3/4) OF A QUART OF OIL. WHEN I ASKED IF GM WOULD FIX THE PROBLEM, THEY SAID NO, THAT ANOTHER TEST WAS NEEDED. I'VE NEVER PURCHASED OR OWNED A CAR WHERE BURNING OIL IS ACCEPTABLE. I BRIEF GOOGLE SEARCH OF "SUBURBAN OIL CONSUMPTION ISSUES" RESULTS IN APPROXIMATELY 2.8 MILLION RESULTS AND THERE ARE SEVERAL PAGES DISCUSSING THIS APPARENT COMMON PROBLEM. I CALLED GM ON FEBRUARY 19, 2013 AND WAS ONLY ABLE TO SPEAK WITH [XXX] AND A SUPERVISOR IN THE PHILIPPINES WHO ASSIGNED ME A CASE NUMBER I BELIEVE THIS IS A LARGE PROBLEM AND WANT A RECALL AND FIX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499313February 19, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2000 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPOT AT AN UNKNOWN SPEED, SMOKE EMITTED FROM THE FRONT PASSENGER TIRE. THE CONTACT ALSO MENTIONED THAT THERE WAS A BRAKE FLUID LEAK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS FOUND THAT THE BRAKE LINES WERE CORRODED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 238,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498521February 18, 2013
POWER TRAIN
SAT. 2/16/13 I STARTED MY 02 SUBURBAN UP BY TURNING THE KEY THROUGH AN OPEN DRIVERS SIDE WINDOW. THE CAR LURCHED FORWARD ABOUT 6 INCHES. THIS HAS HAPPENED INTERMITTENTLY FOR YEARS, BUT REALLY NOTICED IT THIS TIME BECAUSE MY ARM GET HIT BY STEERING WHEEL SINCE I WAS OUTSIDE VEHICLE. NORMALLY WHEN IT HAPPENS I AM SEATED IN CAR AND NOTICE IT SEEMS TO JUMP FORWARD. IT HAPPENS PROBABLY ONCE EVERY 100-150 STARTS. ANY IDEA WHY AND WHAT I CAN DO ABOUT IT. AFRAID SOMEONE MAY BE IN FRONT OF CAR SOMEDAY AND MIGHT GET HURT IF IT LURCHED. ALSO COULD HAVE DONE DAMAGE TO MY GARAGE DOOR IF IT HAD BEEN DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498414February 17, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR LIFTGATE WILL NOT UNLOCK WITH KEY FOB OR INTERIOR DOOR LOCKS FROM THE DRIVER SIDE OR THE PASSENGER SIDE DOORS. THERE IS NO WAY TO MANUALLY UNLOCK OR OPEN THE LIFTGATE FROM INSIDE OR OUTSIDE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498006February 13, 2013
SERVICE BRAKES
I WAS DRIVING DOWN ROAD APPROACHING A STOP SIGN AND AS I ATTEMPTED TO STOP I APPLIED BRAKES WHICH WITHOUT ANY WARNING WENT TO FLOOR AND VEHICLE KEPT MOVING. I WAS LUCKY THERE WERE NO OTHER VEHICLES AT STOP SIGN AND I WAS ABLE TO PUT THE SUBURBAN IN NEUTRAL AND COAST TO STOP. VEHICLE HAD TO BE TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497726February 11, 2013
STRUCTURE, AIR BAGS
MY DASH BEGAN WITH A SMALL CRACK ON THE LEFT SIDE OF THE TOP OF THE AIRBAG. WE THEN HAD A VERY LONG CRACK ON THE DRIVER'S SIDE OVER THE HUMP. I TOOK THE CAR TO THE CHEVROLET DEALERSHIP I BOUGHT IT FROM AND THEY SAID IT WAS NOT UNDER MY WARRANTY AND THAT I WOULD HAVE TO PAY OUT OF POCKET. ABOUT 6 MONTHS AGO ANOTHER LONG CRACK ON RIGHT SIDE OF AIRBAG DEVELOPED. AIRBAG IS PARTIALLY EXPOSED AND I FEEL IT IS A SAFETY CONCERN. AFTER DOING SOME RESEARCH, IT SEEMS THIS IS AN EXTREMELY COMMON PROBLEM IN THESE AUTOMOBILES. THERE'S EVEN A FACEBOOK GROUP COMPLAINING OF THIS COMMON PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496870February 8, 2013
SERVICE BRAKES
BRAKE LINE FAILURE, BRAKE WENT TO THE FLOOR. BRAKE LINE CORROSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496541February 5, 2013
ELECTRICAL SYSTEM
MY SPEEDOMETER RECENTLY STARTED MALFUNCTIONING. IT READ 20MPH WHEN I WAS DRIVING AT LEAST 50MPH, THEN IT READ 90+MPH WHEN I WAS ACTUALLY DRIVING 30MPH. FINALLY, MY SPEEDOMETER GAVE OUT AND IS "STUCK" IN THE 120+MPH POSITION. THANKFULLY, I HAVE A GPS NAVIGATION SYSTEM THAT HAS A GAUGE ON IT SO I KNOW MY RATE OF SPEED. I CONTACTED GM AND THEY REFUSED TO REMEDY THIS "WIDESPREAD" PROBLEM. THEY SAID THAT MY "SPECIAL COVERAGE" HAS ENDED (REFERRING TO THE 2008 CLASS ACTION SUIT THAT PROMPTED IT). I AM VERY UPSET! I HAVE READ MANY, MANY FORUMS AND FOUND THAT THIS IS A VERY COMMON ISSUE. MY MECHANIC SAYS THEY REPLACE THEM "ALL THE TIME" AND CHARGES $700-$1,000 TO FIX IT. IN MY OPINION, THERE SHOULD BE A RECALL ON THE INSTRUMENT CLUSTER PANEL. I JUST DON'T UNDERSTAND WHY GM WON'T STEP UP AND FIX IT FREE OF CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496143February 2, 2013
ENGINE
2008 CHEVROLET SUBURBAN 5.3L AFM OIL CONSUMPTION --> EXTREMELY FRUSTRATED WITH GM SERVICE GIVEN ME THE RUNAROUND REGARDING A POOR ENGINE DESIGN WHICH LEADS TO BAD RINGS AND HIGH OIL CONSUMPTION. BAD RINGS CAN BE VERIFIED BY DOING A COMPRESSION CHECK ON THE CYLINDER, AS OPPOSED TO CHECKING HOW MUCH OIL IS BEING USED PER MILEAGE. EXCESSIVE USAGE IS DEFINE 0.5 QUARTS PER 500 MILES. LAST THREE OIL CHANGES, I HAVE USE 6 QUARTS IN 3000 MILES. MY VEHICLE IS UNDER WARRANTY, AND THEY ARE TRYING TO DELAY THE PROBLEM UNTIL IT IS OUT OF WARRANTY. THERE IS NUMEROUS COMPLAINTS OF THIS ONLINE. THEY SHOULD REPLACE THE PISTONS AND RINGS AND AFM LIFTERS AND ADD THE NEW OIL BAFFLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495328January 31, 2013
ELECTRICAL SYSTEM, ENGINE
JUST FINISHED DRIVING VEHICLE FOR 1 HOUR AT HIGHWAY SPEEDS WITHOUT INCIDENT. PARKED CAR FOR 5 MINUTES, UPON TRYING TO RESTART, THE CAR DISPLAYED "REDUCED ENGINE POWER" ON THE DRIVER INFORMATION CONSOLE. APPROXIMATELY 8 RESTARTS AND THE MESSAGE DID NOT DISPLAY. DROVE CAR 5 MINUTES AND PARKED IT FOR 1 HOUR, UPON RESTART DISPLAYED SAME MESSAGE, CAR WAS VIRTUALLY UNDRIVEABLE. 3 RESTARTS LATER MESSAGE NO LONGER DISPLAYED. THIS MESSAGE HAS NOW INTERMITTENTLY OCCURRED EVER SINCE SEEMINGLY WITHOUT ANY PATTERN. THE MESSAGE IS RELATED TO A FAILURE IN THE "DRIVE BY WIRE" SYSTEM THAT ALLOWS FOR THE ELIMINATION OF A PHYSICAL CABLE FROM THE GAS PEDAL. IT CAUSES THE CAR TO BE COMPLETELY UNDRIVEABLE UNTIL SEEMINGLY RANDOMLY FIXING ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495242January 30, 2013
STRUCTURE:BODY, VEHICLE SPEED CONTROL
THE DRIVER WAS SITTING AT THE STOP LIGHT FOR APPROXIMATELY ONE MINUTE. BOTH THE DRIVER AND PASSENGER HEARD A REVVING NOISE. THE DRIVER'S RIGHT FOOT REMAINED ON THE BRAKE. SHE NEVER PUT HER FOOT ON THE GAS PEDAL, YET THE VEHICLE ACCELERATED FORWARD INTO THE INTERSECTION. THE SUBURBAN WAS STRUCK ON THE DRIVER'S SIDE BY A TRUCK, SPUN AND WAS HIT AGAIN ON THE FRONT OF THE VEHICLE. THE DRIVER SITTING AT THE LIGHT BEHIND OUR SUBURBAN AGREED THAT OUR CAR WAS AT A COMPLETE STOP WHEN IT SUDDENLY WENT INTO THE INTERSECTION. THE SUBURBAN WAS DEEMED TOTALED BY OUR INSURANCE COMPANY. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10494805January 26, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
FAILURE OF POWER ASSISTED DOOR LOCKS. DOORS WILL NOT OPEN WITH POWER SWITCH. SOLENOID HAS BURNT OUT. GM HAS RECOGNIZED PROBLEM WITH FAULTY PARTS MANUFACTURED IN CHINA. REPLACED FIRST SOLENOID THAT WAS CLOSE TO BEING UNDER WARRANTY. THE THREE OTHER UNITS THAT HAVE NOW FAILED WILL COST $90.00 EACH TO REPLACE. THOUSANDS OF COMPLAINTS HAVE BEEN FILED WITH THE NTSB AND GM BUT THE REFUSE TO DO A MANUFACTURERS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494741January 25, 2013
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET SUBURBAN 1500. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH AND DEPRESSED THE BRAKE PEDAL BUT THE BRAKES WOULD NOT RESPOND. THE CONTACT APPLIED EXCESSIVE PRESSURE TO THE BRAKE PEDAL BEFORE THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE THE MECHANIC ADVISED THAT THE HYDRO BOOST WOULD HAVE TO BE REPLACED BECAUSE BRAKE FLUID AND POWER STEERING FLUID WAS LEAKING FROM THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 05V043000 (SERVICE BRAKES, HYDRAULIC) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 138,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493635January 21, 2013
ELECTRICAL SYSTEM
OUR SPEEDOMETER JUST ALL OF A SUDDEN STOPPED WORKING,FROM TIME TO TIME IT LOOKS LIKE IT IS WORKING BUT IT IS NOT GOING THE SPEED THAT IT SAYS. SINCE THIS STARTED OUR OIL GAUGE,AND NOW FUEL GAUGE HAS STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493684January 21, 2013
ELECTRICAL SYSTEM
ELECTRICAL CLUSTER SPEEDOMETER WENT HAYWIRE THEN QUIT ODOMETER DID THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493550January 20, 2013
SERVICE BRAKES
THE BRAKES ON MY 2004 CHEVROLET SUBURBAN 2500 FAILED DURING AN ATTEMPTED STOP. THE PEDAL TRAVELED ALL THE WAY TO THE FLOOR. SUBSEQUENT TESTING OF THE BRAKES REVEALED THAT THERE WAS AT LEAST ONE BRAKE FLUID LEAK FROM LINES LEAVING THE MASTER CYLINDER WHICH WAS SPRAYING BRAKE FLUID ONTO THE ENGINE CAUSING SMOKING. THE VEHICLE WAS TOWED TO A CHEVROLET DEALERSHIP FOR REPAIR AND I WAS TOLD THAT THE BRAKE LINES HAD CORRODED THROUGH CAUSING LOSS OF BRAKE FLUID AND LOSS OF BRAKING CAPABILITY. IT WAS STATED BY THE DEALERSHIP THAT THIS CORROSION WAS DUE TO ROAD CONDITIONS WHERE SALT IS USED ON THE ROADS FOR WINTER DRIVING. THE VEHICLE HAD APPROXIMATELY 42,000 MILES ON IT WHEN THE BRAKE FAILURE OCCURRED. THE COST OF THE REPAIR WAS APPROXIMATELY $2,500. THE VEHICLE HAS NEVER BEEN USED FOR SNOW PLOWING OR SPREADING ROAD SALT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492349January 12, 2013
SERVICE BRAKES
WAS DRIVING VEHICLE ON A 2 LANE PUBLIC ROAD AT APPROXIMATELY 35 MPH WHEN PEDAL SUDDENLY BECAME SOFT AND REQUIRED MANY ACTUATION TO STOP. VEHICLE WAS UNABLE TO STOP IN THE ANTICIPATED DISTANCE AND A COLLISION WITH CROSS-TRAFFIC NEARLY OCCURRED. ON INVESTIGATION, THE MASTER CYLINDER RESERVOIR WAS EMPTY AND THERE WAS LEAKING FROM MULTIPLE BRAKE LINES FROM CORROSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492350January 12, 2013
SERVICE BRAKES
BRAKE PEDAL WENT TO FLOOR. WAS ABLE TO STOP WITH EMERG BRAKE. DEALER SAYS ALL BRAKE LINES ARE RUSTED OUT AND MUST BE REPLACED $2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491771January 8, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER AT 55 MPH, ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED AND ACCELERATION POWER DECREASED AND THE VEHICLE WAS UNABLE TO EXCEED 10 MPH. THE CONTACT ALSO STATED THAT A BURNING ODOR WAS EMITTED AND THE INSTRUMENT PANEL LIGHTS ILLUMINATED BUT WAS UNSURE OF WHICH LIGHT SPECIFICALLY. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE THE VEHICLE WAS SHUTDOWN AND RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED THAT THE THROTTLE SENSOR HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL PERTAINING TO A FAULTY THROTTLE POSITION SENSOR AFTER THE FAILURE OCCURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10491827January 8, 2013
VEHICLE SPEED CONTROL
SUDDEN ATTENDED ACCELERATION ACCELERATED FROM 2 MPH TO 60 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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