Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10491628January 7, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE REVERSING, THE BRAKES FAILED TO RESPOND TO DECELERATION ATTEMPTS AND THE BRAKE PEDAL WAS ABLE TO BE FULLY DEPRESSED. UPON INSPECTION, IT WAS FOUND THERE WAS A BRAKE FLUID LEAK. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE IT WAS CONFIRMED THAT THE MASTER CYLINDER BRAKE LINES HAD CORRODED, WHICH CAUSED THE LEAK. THE MECHANIC REPAIRED THE VEHICLE BY REPLACING THE MASTER CYLINDER BRAKE LINES. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 32,000. UPDATED 02/26/13*LJ THE CONSUMER STATED THE DEALER TECH ADVISED THAT THE FAILURE WAS PREVALENT IN THAT AREA. UPDATED 03/1/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491714January 7, 2013
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 1999 CHEVROLET SUBURBAN. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH WHEN THE VEHICLE SUDDENLY STALLED. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT DEBRIS FROM THE VEHICLE WAS ON THE GROUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THAT THE STARTER AND THE FLY WHEEL WOULD HAVE TO BE REPLACED BECAUSE THE MOTOR HOUSING EXHIBITED CRACKS THAT THE STARTER BOLTS MOUNTED INTO. THE FAILURE RECURRED AND THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 127,000. UPDATED 02/12/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491557January 6, 2013
POWER TRAIN
TRANSMISSION STOPPED WORKING WHILE DRIVING HAD BEEN SLIGHT VIBRATION SEVERAL MONTH PRIOR WHICH WAS REPORTED TO DEALER-HE SAID WHEEL BALANCE-DID NOT HELP ONLY 1ST AND 2ND GEAR WORKED. LOCAL DEALER QUOTED $2,800 TO REPLACE. DEALER HAD THE CAR FOR OVER A MONTH.GM OFFERED TO PAY 45%. I WOULD PAY $1540. WHEN PICKED UP CAR I HAD TO PAY $2300! TOLD THE WARRANTY FROM GM CAUSED THE PRICE TO GO UP. THE CAR STILL HAS A VIBRATION. A CAR WITH 80,000 MILES SHOULD NOT NEED A NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490456December 29, 2012
SERVICE BRAKES
I WAS DRIVING ON A PAVED HIGHWAY, WHEN THE UPCOMING INTERSECTION LIGHT TURNED RED. WHEN I APPLIED THE BRAKES THE BRAKE PEDAL WAS VERY SOFT AND JUST KEPT GOING ALL THE WAY TO THE FLOOR. AFTER THE PEDAL WAS ALL THE WAY TO THE FLOOR THEN THE RED WARNING LIGHT CAME ON. I WAS ABLE TO STOP THE VEHICLE BEFORE ENTERING THE INTERSECTION AND LUCKILY THERE WAS NO ONE IN FRONT OF ME. IF THERE HAD BEEN, I WOULD HAVE HIT THEM. I DROVE TO A NEARBY TRUCK STOP AND GOT SOME BRAKE FLUID, THE VEHICLE TOOK THE WHOLE CONTAINER. I HAD NO FORE-WARNING OF ANY PROBLEM WITH THE BRAKE SYSTEM. I CAREFULLY DROVE HOME AND BY THE TIME I GOT THERE, APPROXIMATELY 12 MILES, MY BRAKE FLUID WAS DOWN AGAIN AND THE BRAKES WERE FAILING AS I PULLED INTO MY DRIVE. AGAIN, THE WARNING LIGHT DID NOT COME ON AT ANY TIME UNTIL I PUSHED THE BRAKE PEDAL ALL THE WAY TO THE FLOOR. MY HUSBAND LOOKED AT THE CAR THE NEXT MORNING AND THE REAR BRAKE LININGS WERE CORRODED AND LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490235December 27, 2012
ELECTRICAL SYSTEM
1.)WHEN WE WERE DRIVING THRU THE MOUNTAINS OUR ELECTRICAL SYSTEM STARTED TO GO HAYWIRE AND THE LIGHTS STARTED GOING IN AND OUT AND THE IGNITION STARTED TO ACT UP CAR TURNED OFF A FEW TIMES WE HAD TO RESTART IT WHEN WE BROUGHT IT TO THE DEALERSHIP TO GET CHECKED OUT THEY SAID THERE WAS COINS IN THE RADIO. 2.) THE DEFROSTERS FOR THE FRONT WINDSHIELD DOESN'T DEFROST THE WINDOW AT ALL WHEN DRIVING IN COLD DAYS THE WHOLE WINDOW FOGS UP AND FREEZES MAKING VISIBILITY TO NONE AND WE HAVE TO STOP WIPE DOWN THE WIND SHIELD AND DRIVE AGAIN FOR TEN MINUTES THEN THIS PROBLEM GOES ON AND ON THE HEATER GOES ON FULL BLAST BUT NO RESULTS THAT IS A VERY UNSAFE AND UN DRIVABLE AT TIMES. COINS IN THE RADIO? I WAS ASTONISHED AND VERY UPSET HOW COULD AN INDUSTRY MAKE A VEHICLE THAT IF WATER IS SPILLED ON/OR IN THE RADIO OR COINS DROPPED IN THE CD COMPARTMENT THAT THE WHOLE ELECTRICAL SYSTEM GOES OUT AND STARTS GOING HAYWIRE ESPECIALLY HERE IN ALASKA A LOT SNOW AND HARSH WINTER DRIVING CONDITIONS ARE NOT GREAT AND IF THE VEHICLE STALLS DO TO THE RADIO AND DEFROSTERS NOT WORKING OR SOMEONE SPILLED SOMETHING ON THE RADIO THEN THE PEOPLE AND CHILDREN WOULD FREEZE TO DEATH THEN WHO WOULD BE AT FAULT THAT MEANS THE COMPANY THAT MAKES THE VEHICLE IS GONNA BE LIABLE FOR THE CONSEQUENCES THE DEFROSTERS NOT WORKING DOESN'T HELP ANY WE HAVE TO DRIVE THRU THIS WEATHER OUT HERE 9MONTHS OUT OF THE YEAR AND HAVE TO SUFFER BECAUSE OF THESE SITUATIONS THAT IS INEXCUSABLE AND VERY DANGEROUS TO PUBLIC THIS NEEDS TO BE FIXED AND RESOLVED. WE TOOK IT TO THE DEALERSHIP A FEW TIMES BUT THE PROBLEM STILL CONSISTS DOING THE HORRIBLE DANGEROUS THINGS THAT THE SUBURBAN DOES WE HAVE ANOTHER APPOINTMENT TO TAKE THE VEHICLE IN AGAIN BECAUSE THE RADIO IS ACTING UP AGAIN AND DEFROSTERS ARE ACTING UP THIS IS A DEFECT AND NEEDS TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490272December 27, 2012
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I PURCHASED THIS SUBURBAN NEW IN 2003. IN MAY OF 20011, I SUDDENLY HAD NO BRAKES WHEN BACKING UP AND GOING FORWARD IN PARKING LOT AFTER DRIVING FROM HOME TO STORE. TOOK THE SUBURBAN TO OLYMPIA, WASHINGTON CHEVROLET DEALER WHO SAID CAUSE OF THE BRAKE FAILURE WAS DUE TO RUSTING OF BRAKE LINES THAT WERE LEAKING AND RECOMMENDED REPLACING ALL BRAKE LINES. IN THE PREVIOUS WEEKS, I HAD DRIVEN THE SUBURBAN ON MOUNTAIN ROADS IN NATIONAL FORESTS IN THE AREA THAT WERE UNPAVED AND HAD STEEP INCLINES, WAS LUCKY NOT TO HAVE HAD A FAILURE ON THOSE ROADS OR ON PAVED HIGHWAY AT HIGH SPEEDS ON THE TRIP HOME. ALL BREAK LINES WERE REPLACED. THIS REQUIRED REMOVAL OF THE FUEL TANK. A FEW WEEKS LATER THE SERVICE ENGINE CHECK LIGHT CAME ON I TOOK THE SUBURBAN BACK TO THE DEALER WHO DETERMINED THAT THE PROBLEM WAS THE FRONT FUEL TANK VENT THAT WAS ALSO RUSTED AND WAS NOT FUNCTIONING PROPERLY. THIS REQUIRED REPLACING THE FUEL TANK SINCE THE VENT WAS NOT SOLD SEPARATELY!! THE NEW TANK WITH VENT COST $829 DOLLARS BRINGING THE TOTAL COST OVER $3,000 DOLLARS. NOTE, I ALSO PURCHASED A 2003 HONDA ACCORD NEW, WHICH I STILL HAVE, AND HAVE DRIVEN IT FOR OVER 70,000 MILES AND IN THE SAME ENVIRONMENT AS THE 2003 SUBURBAN, AND IT HAS NO SIGNS OF RUST ON THE BRAKE LINES OR FUEL LINES. THIS SEEMS TO BE A COMMON PROBLEM WITH SUBURBANS OF OTHER MODEL YEARS AND IT IS A LIFE ENDANGERING FAILURE. I FEEL I SHOULD BE COMPENSATED BY CHEVROLET FOR THESE REPAIRS AND A RECALL ISSUED ALL SUBURBANS TO CHECK FOR THIS RUSTING OF THE BRAKE AND FUEL LINES TO AVOID LOSS OF BRAKES THAT COULD CAUSE AN ACCIDENT AND LOSS OF LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489570December 23, 2012
SERVICE BRAKES
ABS SYSTEM ACTIVATED AND PREVENTED THE CAR FROM SLOWING DOWN. LIFTED MY FOOT OFF THE BRAKE AND TRIED AGAIN, IT SEEMED TO WORK. THIS HAS HAPPENED MULTIPLE TIMES AND ABS SYSTEM ACTIVATES INCORRECTLY AT ABOUT 5 MILES PER HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489285December 19, 2012
SEAT BELTS
TL* THE CONTACT OWNS A 1995 CHEVROLET SUBURBAN. WHILE PARKED, THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE SEAT BELT WOULD NOT SUSTAIN HIM PROPERLY WHEN LEANING FORWARD SUDDENLY, AS THE FRONT PASSENGER SIDE SEAT BELT WOULD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS UNAWARE OF THE NECESSARY REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489184December 18, 2012
AIR BAGS
WHILE DRIVING VEHICLE, HEARD A LOUD NOISE-- THOUGHT INITIALLY A ROCK HAD HIT WINDSHIELD. WHEN STOPPED VEHICLE, NOTICED THAT THE DASH HAD CRACKED AT BOTH FRONT EDGES OF AIRBAG ON PASSENGER SIDE OF DASH. WENT TO LOCAL CHEVY DEALERSHIP SHORTLY AFTERWARDS, WAS TOLD NO WARRANTY AS VEHICLE PAST 36K MILEAGE LIMIT. I INQUIRED AS TO SAFETY OF THESE CRACKS, ASKING WHAT MIGHT HAPPEN IF AIRBAG DEPLOYED AND "PIECES OF DASH WERE PROJECTED AT PASSENGERS". DEALER INDICATED NOTHING THEY COULD DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488671December 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO A TRANSMISSION SPECIALIST FOR INSPECTION WHERE THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE FAILURE WAS NOT A COMMON PROBLEM AND THAT THEY COULD PROVIDE NO ASSISTANCE. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487806December 10, 2012
SERVICE BRAKES
WE BOUGHT THE SUBURBAN IN VIRGINIA IN 2004 MOVED TO WASHINGTON STATE IN 2007. LIVED THERE FOR 4 YEARS AND NOW LIVE IN GUAM WHICH HAS BEEN FOR ABOUT A YEAR AND A HALF. THE 2003 SUBURBAN HAS SEEN VERY LITTLE SNOW AND WHEN IT HAS THE STATES WE HAVE LIVE IN USE SAND AND NOT SALT AND YES I KNOW GUAM IS A ISLAND. WHILE COMING HOME A CAR PULLED INFRONT OF US AND I HAD TO APPLY THE BRAKES AND THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR, I BARLEY STOPPED IN TIME WHICH WOULD OF BEEN NO PROBLEM IF THEY BRAKES WORKED NORMALLY (NOTE: GUAM'S MAX SPEED LIMIT ON THE ISLAND IS 35 MILES PER HOUR) . STILL IN TRAFFIC I HAD TO FIND A PLACE TO PULL OFF WHICH TOOK ABOUT A MINUTE, LUCKY IT WAS UP HILL. THE SERVICE WARNING CAME ON TO CHECK BRAKES OF COURSE AT THIS TIME THEY WHERE COMPLETELY TO THE FLOOR TAKING 100 FEET TO BRING THE VEHICLE TO A STOP THANK YOU K-MART PARKING LOT. THE BRAKE RESERVOIR WAS COMPLETELY DRY AND A POOL OF BRAKE FLUID WAS BELOW THE DRIVERS DOOR. THERE WAS NO WARNING OF THIS FAILURE THEY WORKED FINE ONE MINUTE THEN NOT THE NEXT. I AM NOW BEING QUOTED 1,100.00 DOLLAR REPAIR BY THE DEALERSHIP AND TO TOP IT OFF IT WILL BE ATLEAST 2 WEEKS TO GET THE PARTS FROM DETROIT SINCE THEY ONLY USE OEM PARTS. NOT TO MENTION THE RENTAL CAR BILL I WILL RACKING UP IN GUAM. MY MAJOR CONCERN IS 6 YEARS DOWN THE ROAD WHEN THEY FAIL AGAIN WILL I BE SO LUCKY SINCE OEM PARTS ARE NOT STAINLESS STEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487740December 8, 2012
ELECTRICAL SYSTEM
INSTRUMENT CLUSTER FAILED .TOOK VEHICLE TO DEALER ,THEY WANTED $500 TO REPLACE. TOOK IT BACK SEVERAL MONTHS LATER AND TRIED TO NEGOTIATE A LOWER PRICE AND ALSO FOUND THAT THIS HAS BEEN A WIDESPREAD PROBLEM AND THAT SOME CUSTOMERS REPORT ONLINE THAT THEY HAVE GOT THE DEALER TO REPLACE AT NO COST. MY CLUSTER HAS NOT BEEN REPAIRED AND I AM SEEKING TO HAVE GM REPAIR IT FOR FREE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487749December 8, 2012
SERVICE BRAKES
THE BRAKE PEDAL WENT ALL OF THE WAY TO THE FLOOR WHILE I WAS IN TRAFFIC GOING ABOUT 20 MPH. I WAS ABLE TO STOP MY SUBURBAN WITHOUT HITTING THE CAR IN FRONT OF ME BY PUTTING THE CAR IN 2ND GEAR AND USING THE EMERGENCY BRAKE. THERE WERE NO WARNINGS LIGHTS OR MESSAGES IN THE MESSAGE CENTER BEFORE OR AFTER THIS HAPPENED. THE BRAKE LINE BURST ALONG THE FRAME RAIL AT A SPOT APPROXIMATELY BETWEEN THE FRONT AND REAR DRIVER'S SIDE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487433December 5, 2012
SERVICE BRAKES, HYDRAULIC
JUST HAD TO REPLACE BRAKE LINES DUE TO SEVERE CORROSION. THIS COST ME A SMALL FORTUNE. THIS IS COVERED UNDER NHTSA ACTION # EA11001. PERFORMED SERVICE TO AVOID CATASTROPHIC EVENT. NOTICE MUST BE MADE TO ALL CURRENT OWNERS OF VEHICLES TO REDUCE RISK OF CATASTROPHIC CRASH \ POSSIBLE LOSS OF LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487256December 3, 2012
SERVICE BRAKES
I WAS DRIVING ABOUT 25MPH ON A SNOW COVERED ROAD. I APPLIED THE BRAKE AND THE ABS SYSTEM ENGAGED THEN THE BRAKE PEDAL WENT DOWN TO THE FLOOR WITH NO HYDRAULIC PRESSURE. THE CAR NO LONGER SLOW DOWN SO I DOWN SHIFTED TO SLOW THE CAR AND FINALLY GOT IT TO STOP AND SHIFTED TO NEUTRAL TO STAY STOPPED. ONCE I PUT THE CAR IN GEAR THE BRAKES COULD NOT KEEP THE CAR FROM MOVING. ONCE SAFELY OFF THE ROAD I CHECKED THE BRAKE FLUID AND THEIR WAS NONE. THE BRAKE LINE FAILED AND ALL THE FLUID LEAKED OUT. I AM THANKFUL THIS DIDN'T HAPPEN WHILE I WAS DRIVING AT ANY FASTER SPEEDS, THIS IS VERY DANGEROUS AND OCCURRED WITH NO PRIOR WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487265December 3, 2012
ELECTRICAL SYSTEM
ON AUGUST 3RD, 2012 MY 2005 CHEVROLET SUBURBAN 1500 FIRST SHOWED SIGNS OF THE INSTRUMENT PANEL CLUSTER FAILING. THE TACHOMETER SHOWED A READING OF 5,000 RPMS WITH THE ENGINE IDLING. THIS CONTINUED FOR A FEW DAYS AND THEN SEEMED TO GO BACK TO NORMAL. ABOUT A WEEK LATER THE SPEEDOMETER BEGAN TO INDICATE INCORRECT READINGS. BY SEPTEMBER 6TH, 2012 I HAD NOTICED IT WOULD SOMETIMES SHOW A SPEED OF 120 MPH WHILE GOING AN ACTUAL SPEED 50 MPH OR SOMETIMES SHOW 29 MPH WHILE GOING 50 MPH. FOR A WHILE IT WAS MOVING THE NEEDLE BELOW 0MPH. I CAN NO LONGER RELY ON THE GAUGES OF THIS VEHICLE WITH ONLY 65,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486577November 30, 2012
VISIBILITY:REARVIEW MIRRORS/DEVICES, STRUCTURE:BODY
THE LEFT DRIVER'S SIDE EXTERIOR MIRROR IS RESTRICTED IN ITS UPWARD MOVEMENT AND WILL NOT MOVE HIGH ENOUGH TO ENABLE SAFE VIEWING OF THE BLIND SIDE ON THE LEFT OF THE CAR. THE MIRROR IS OBSTRUCTED BY THE FRAME OF THE MIRROR ASSEMBLY SO IT WON'T PIVOT INTO THE FRAME TO GIVE A HIGHER VIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486451November 29, 2012
SERVICE BRAKES
I WAS DRIVING ON YORK ROAD IN MARYLAND GOING ABOUT 35 MILES PER HOUR WHEN THE CAR IN FRONT OF ME SUDDENLY STOPPED. I PRESSED ON THE BRAKE PEDAL BUT IT WENT STRAIGHT TO THE FLOOR. FORTUNATELY I HAD KEPT A GOOD DISTANCE BETWEEN MY CAR AND THE CAR IN FRONT OF ME. MY VEHICLE CAME TO A STOP ABOUT HALF AND INCH AWAY FROM THE CAR IN FRONT. AFTER THIS I HAD TO PULL OVER AND TAKE THE VEHICLE TO THE DEALER. DEALER FOUND THAT THE BRAKE LINES HAD RUSTED AND BRAKE FLUID WAS LEAKING HENCE THE REASON FOR THE CAR NOT BRAKING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486310November 28, 2012
ELECTRICAL SYSTEM
SPEEDOMETER VERY ERRATIC, SHOWS EXCESSIVE SPEEDS (120MPH) OR DOESN'T REGISTER CORRECT SPEED AT ALL. CALLED DEALER NUMEROUS TIMES ABOUT PROBLEM AND NEVER TOLD ABOUT THE TSB ONLY THAT IT WOULD BE OVER $600 TO FIX. DID RESEARCH ONLINE AND FOUND TSB AND CALLED AGAIN. THIS IS A HUGE SAFETY HAZARD AND ONE THAT CHEVROLET SHOULD ADDRESS ACROSS THE BOARD WITH THE VEHICLES AFFECTED BY THIS. THEN WAS TOLD CAN'T FIX IT BECAUSE OF MILEAGE UNLESS I PAY OUT OF POCKET. NOW NEEDLE IS STUCK AT ZERO AND UNFORTUNATELY BEING MILITARY WE DON'T GET PAID ENOUGH TO JUST SHELL OUT $600+ ON A WHIM. SOMEONE NEEDS TO MAKE CHEVROLET TAKE CARE OF THEIR FAULTY PRODUCTS, IF YOU PAY FOR A PREMIUM PRODUCT YOU SHOULD GET ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486048November 26, 2012
SERVICE BRAKES
STARTED TO PULL OUT OF DRIVEWAY AND BRAKE PEDAL WENT TO THE FLOOR. INSPECTION REVEALED THAT A REAR BRAKE LINE HAD RUSTED THROUGH, LEAVING A PUDDLE OF BRAKE FLUID ON THE GROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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